TTG Asia Online finds easy accessibility and excellent service at Panorama Tours’ new retail outlet in Kuala Lumpur
PRESENCE Panorama Tours Malaysia opened its retail outlet in September 2012 on Jalan Maharajalela in Kuala Lumpur. The location is terrific as the outlet is close to the shopping and commercial areas of Jalan Bukit Bintang and Jalan Sultan Ismail, but far enough to avoid the huge traffic jams both areas are known for.
The shop’s orange exterior stands out from the crowd and can be easily spotted by monorail passengers. Huge banners on the glass entrance highlight current promotions and attract walk-in customers.
APPEARANCE The staff looked smart in their uniforms. When tested, I found them to be proficient in English and Malay, and I heard one staff member speaking to a customer in Mandarin.
The service staff entertaining me came across as friendly and well-informed, putting me right at ease with her friendliness and product knowledge. She provided me with invaluable inside information on Bandung and passed me her business card at the end of the conversation so I could contact her if I wanted to make a booking.
EASE I found ample parking behind the retail outlet managed by Kuala Lumpur City Council. The shop was also an easy, five-minute walk from the Hang Tuah monorail station.
Once I entered, I promptly made a cup of tea for myself and had it in the waiting area. The chair was very comfortable.
SUGGESTIONS There needs to be more travel brochures and a stand with promotional brochures in the lounge area would have added a nice touch.
