THE Jetstar Group yesterday launched its first Indonesian retail outlet in Kelapa Gading, the southernmost subdistrict of North Jakarta, to reach out to an extended customer base in the country.
Operated in collaboration with Holiday Tours & Travel, Qantas Group’s GSA for Indonesia, the outlet is expected to make it more convenient for Indonesian consumers to book and pay for fares across the entire Jetstar network.
Barathan Pasupathi, CEO, Jetstar Asia and Valuair, explained: “While credit card payments make up between 80 and 90 per cent (of overall transactions) in places such as Singapore, in Indonesia it is around 25 to 30 per cent. Many customers here still like to talk to people when planning a trip and prefer cash payments.”
He added: “Our Indonesian services are now running at around 80 per cent load factor and there is still room to grow. (The new retail outlet) will also make it more convenient for group bookings.”
Pasupathi told TTG Asia e-Daily that the group was planning to open additional retail outlets in Jakarta and other Jetstar destinations in Indonesia, while travel products including hotels and travel insurance would soon be available.
The Jetstar Group currently operates 80 flights a week from Australia and Singapore to Jakarta, Bali, Surabaya and Medan.
