TTG Asia
Asia/Singapore Tuesday, 31st March 2026
Page 2246

Chinese luxury markets avoid South-east Asia

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SOUTH-EAST Asian destinations are falling out of favour with Chinese-speaking luxury travellers, who have reacted to the martial law in Thailand, the disappearance of Malaysia Airlines’ MH370 and the anti-Chinese sentiment in Vietnam and the Philippines.

Farrington American Express Travel Hong Kong assistant manager, marketing/product development, Yvonne Yu, said: “Thailand is practically a second home for Hong Kongers, but some people are also sensitive so they are staying away.

“Before the (coup), travellers were actually going back (to Thailand), but now they are heading to Taiwan, Singapore and South Korea. Business has dropped by more than 50 per cent.”

While South-east Asia has always been the company’s bread and butter, more consumers are looking longhaul and in search of unique experiences. South America is one new destination that Yu is looking to sell.

Fanny Zhao, operation manager, Diadema China, said: “South-east Asia has great luxury products. Vietnam, for example, has The Nam Hai in Hoi An. However, the biggest obstacle to selling more of South-east Asia is the political issues and unrest in the region.”

Japan is also a no-go because of the disputed islands in the East China Sea, she added. Instead, clients are opting for Europe/US as well as South Pole/Antarctica.

“We expect to have 1,000 people buying our South Pole/Antarctica holidays, compared to 300 last year,” said Zhao.

Meanwhile, HH Travel China, which is part of Ctrip, is also seeing a slide in demand for South-east Asia.

Director, product centre, South-east Asia Division, Anny Chen, said: “Last year was a better year for Thailand, Malaysia, Philippines and Vietnam.”

Popular now are North Asia as well as cruising in Oceania.

Almost 500 high-end travel consultants from 21 countries across Asia-Pacific are attending this year’s ILTM Asia, with the show running until Thursday, June 5.

Philippines AirAsia nurtures second hub after Manila disappointment

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CHALLENGED by congestion and limited slots at Manila’s Ninoy Aquino International Airport (NAIA) since it relocated its operations there late last year, Philippines AirAsia is developing Kalibo as its second hub.

Frequent delays in aircraft departures and arrivals burn fuel and add costs to operations at NAIA, said Maan Hontiveros, president and CEO of Philippines AirAsia. She cited the example of an AirAsia flight from Tacloban that was forced to delay landing by 15 minutes due to heavy traffic at Terminal 4.

As a result, the carrier is trying to get more flights to land at NAIA’s Terminal 3 instead of Terminal 4 where it is based.

Meanwhile, the LCC will base a number of aircraft in Kalibo, the gateway to Boracay, while increasing the number of Manila-Kalibo services from seven to 13 daily flights, and preparing it for international flights from China and South Korea.

Hontiveros said the next goal was to grow regional flights as AirAsia has consolidated and rationalised its domestic operations. “We have applied for rights to fly to Bangkok, Singapore and Japan (from Manila).”

Tony Fernandes, CEO of AirAsia Group, said: “When you’re at the doorstep of three large economies – South Korea, Japan and China – the potential is very bright…although it is constrained by the airport…We have very exciting plans outside Manila where we think we can open up new markets.”

Fernandes added that the carrier will consider operating from Clark once construction on the road linking Makati and Clark is finished in 2016.

Separately, Philippines AirAsia is the first airline to enter the typhoon-ravaged Tacloban, where it flies to thrice daily. “AirAsia will be committing more flights to Tacloban as soon as the airport is rebuilt,” said Fernandes.

Singapore, Taiwan link up for easy cross-border travel card

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TRANSPORTATION card companies from Singapore and Taiwan have signed an MoU to integrate both sides’ electronic purses into a single card for seamless travel and retail transactions in each destination.

Singapore’s EZ-Link and Taiwan’s Easy Card Corporation inked an understanding to develop the Cross Border Combi Card and will also work together on an interoperable platform.

EZ-Link is to contribute its pioneer contactless e-ticketing technology with the aim of offering e-tickets to popular tourist attractions to visitors from Singapore and Taiwan.

Hilton rolls out Curio collection of hotels

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HILTON Worldwide is putting together its own curated collection of independent four- to five-star properties that boasts unique histories or identities, tapping traveller demand for more authentic and localised experiences.

The hotel group unveiled its 11th hotel brand, Curio – A Collection by Hilton, yesterday and has announced the first hotels that will come under it.

Said Jim Holthouser, executive vice president, global brands, Hilton Worldwide: “Curio expands our portfolio to a total of 11 exceptional brands and creates additional opportunities to serve our existing customers even better, attract new customers and grow our pipeline. With Curio, we can help owners leverage our scale, scope and expertise while keeping intact each hotel’s individual character.”

“Our customers and owners have expressed strong interest in a brand from us that includes hotels that can retain their unique identity but also deliver the many benefits of our system, including our Hilton HHonors guest loyalty programme,” said Christopher J Nassetta, president and CEO of Hilton Worldwide.

Already slated to come under the Curio collection in the next few years are: the SLS Las Vegas Hotel & Casino, which will open after a high-style renovation with over 1,620 keys; The Sam Houston Hotel, listed on the US National Register of Historic Places; Hotel Alex Johnson, close to the Mount Rushmore National Memorial; The Franklin Hotel; and a hotel development by The Widewaters Group that will debut as part of the collection in late 2016.

Carlson Rezidor Hotel Group launched its own collection of luxury independent properties in February this year (TTG Asia e-Daily, February 20, 2014) and unveiled its first members last month (TTG Asia e-Daily, May 6, 2014).

Amadeus brings Ticket Changer tool to Asia-Pacific

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AMADEUS has launched a new feature that will allow travel consultants to make modifications and reissue customer air tickets in minutes.

The technology solutions provider yesterday introduced the Amadeus Ticket Changer tool in Asia-Pacific, which promises to allow travel consultants to efficiently manage traveller’s change requests quickly, from re-pricing to reissuing or refunding.

It calculates itinerary modifications and processes all types of tickets and fares in four steps.

Leon Herce, vice president, distribution commercial, Amadeus Asia-Pacific, said: “Our goal is to create solutions that help address the challenges our travel agency customers face, and find ways to make their life easier. Amadeus Ticket Changer takes the pain out of the ticket reissue process and leaves travel consultants with more time to focus on providing great service.”

Adventure holidays gain traction among Chinese super travellers

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WHILE island getaways have been a favourite with Chinese luxury travellers, adventure and medical tourism are hotting up among what Hurun Report calls the ‘super tourists’.

Based on a recent survey conducted with Diadema, which develops thematic leisure tours for the Chinese market, 48 per cent of the 203 respondents picked ‘natural adventure’, followed by ‘self drive’ and ‘South Pole and North Pole’ as travel experiences they dream of splurging on.

Currently, ‘island holiday’ as well as ‘food and shopping’ are among the top three done-before travel experiences, but both categories are predicted to drop to fourth and eighth positions in time.

When asked if the sample size was too small to be conclusive, chairman and chief researcher, Rupert Hoogewerf, told TTG Asia e-Daily that it was significant that these were the opinions of “experienced travellers who have been to 40 countries or more”, which would indicate the general direction for other high net worth individuals in China.

In terms of must-achieve travel within the next three years, South America – Bolivia topped the list, followed by South Pole/North Pole and Africa, “destinations that have a strong sense of adventure and excitement”, the findings stated.

Hoogewerf also made special mention about medical tourism, which is starting to trend upwards.

According to the same study, 47 per cent of the ‘super tourists’ go to Europe and the US for medical tourism, with Switzerland as most popular, then the US. Within Asia, Japan and Hong Kong are first and second respectively.

Convalescence ranked first as the main purpose, followed by medical check-ups, anti-ageing, cosmetic, medical treatment and childbirth.

Backing this up, Lausanne-based Swiss Health Centre operation manager, Yulan Sheng, told TTG Asia e-Daily that the wellness facility sees five to six Chinese clients a month, who mainly come for its anti-ageing cell therapy and health check-ups. Its four-day package costs about 32,000 euros (US$43,533).

“We think more will be interested as Switzerland is very famous for healthcare, while China doesn’t have technology (that’s as advanced) yet. We’re looking at about 10 clients a month.”

As for adventure travel, Easy Trip China COO, Leong Zhang, felt it would still take quite a lot of education before Chinese travellers fully embrace such luxury experiences.

“They still want to spend their money on shopping,” he explained.

Produced in conjunction with ILTM Asia, the Hurun Report’s The Chinese Luxury Traveler (2014) also includes the results from its annual Chinese Luxury Consumer Survey, which highlights among other things, top 15 hotel brands and destinations.

Hurun Report is a luxury publishing and events group, comprising a magazine and active events business targeted at China’s high net worth individuals.

Airlines feel the heat from Mt Sangeang eruption

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AIRPORTS in the area surrounding Sangeang Island have shut and airlines are being forced to suspend operations after Mt Seangeang’s eruption last Friday that sent smoke and ash shooting up to 13km in the air.

Sangeang Island is approximately 50km from Bima, Sumbawa Island. There have been no reports or casualties from the eruption, but a shower of ashes descended early Saturday morning and was blown over to cities including Bima and Labuan Bajo on Flores Island, as well as Komodo National Park.

Komodo Airport in Labuan Bajo, Sultan Muhammad Salahuddin Airport in Bima, and Tambolaka Airport are temporarily closed, and domestic flights in and out of the area covering Sangeang, Flores and Sumba have been cancelled.

Garuda Indonesia announced last night that all flights serving Bima, Tambolaka, Labuan Bajo, Kupang and Ende from Bali and Lombok have been suspended until further notice.

Destination Asia Indonesia reported most tours into Komodo Island are now on hold but are expected to resume soon.

International flights between Darwin and Indonesia have also been suspended, but the latest reports indicate that domestic flights in north-west Australia and international services to and from Darwin will be restored as the ash plume disperses.

All other major destinations in Indonesia such as Lombok and Bali, and any other islands further west, are not affected by the ash.

Hilton Singapore invites planners to Book More for More Rewards

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PLANNERS can redeem extra incentives for more guestrooms booked at Hilton Singapore under the hotel’s Book More for More Rewards promotion.

The hotel will dish out incentives according to a tiered booking system, granting planners their choice of perks from a selection of seven for a minimum booking of 20 room nights.

Choices of rewards include: one welcome cocktail each for all paid delegrates; one free room night for every 40 paid room nights; two free upgrades to the next room category and Executive Floor benefits, depending on availability; free Internet access in meeting rooms; 15 per cent off daily delegate rates; one free weekend stay in a Deluxe Room for two, including breakfast; upgraded coffee break items for the duration of the event, with one additional item for a half-day meeting package and two for a full-day package.

Booking up to 49 room nights entitles planners to two perks, 79 to three, 109 to four, 159 to five, and those who book more than 160 will receive all benefits.

Event organisers must confirm their events between July 1 and August 31, 2014 for events held from July 1, 2014 to March 31, 2015 in order to qualify for the promotion.

Hilton Singapore offers a Grand Ballroom that can fit up to 500 attendees that comes with floor-to-ceiling picture windows and classical chandeliers, as well as 11 naturally-lit meeting rooms with built-in multimedia technology and extensive in-room amenities.

For more information, visit www.singapore.hilton.com/specialoffers or call (65) 6730-3319/3320.

MasterPass payment platform smoothens travel shopping experience

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MASTERCARD is equipping online merchants with the tools to offer a more seamless digital payment process for customers with the Singapore launch of the MasterPass this morning.

MasterPass is a digital wallet that saves consumers the hassle of entering detailed card information when shopping online by storing MasterCard and other branded credit, debit and prepaid card information that is then available on all MasterPass merchant sites.

Travel websites that already allow this include Zuji, Singapore Airlines (SIA) and Singapore Airlines KrisShop Online.

Chan Tze Yuan, head of commercial, Zuji, said: “We want to ensure our customers have a positive and seamless experience on our site.”

According to Chan, Zuji handles thousands of transactions in a day, and this new MasterPass will bring a “value-add” to the overall user experience.

“After all that browsing on our website, the last thing we want our customers to have is another roadblock when they have to enter their credit card details because it means physically retrieving the card,” he elaborated.

Foo Chai Woo, divisional vice president sales and marketing, SIA said: “In the ambit of e-commerce today, consumers want a faster and simpler payment process.

“MasterPass makes payment a breeze for regular online shoppers and our customers will enjoy an even better check-out experience.”

MasterPass was first launched in February 2013 and is currently available in the US, the UK, Canada, Australia, New Zealand, Italy and China.

Julienne Loh, general manager, MasterCard Singapore, said that MasterPass will evolve to support the use of emerging technologies – NFC, QR codes and tags – for in-store purchases, based on the shopping experiences a merchant wants to make available to its customers.

Consumers shopping at MasterPass merchants in future will also have access to additional value-added services including real-time alerts, account balances, purchase history and loyalty programmes.

Online sellers interested in offering such a feature on their websites can approach MasterCard. Users can sign up for a MasterPass account online for free at the MasterPass website.

Fashiontv sashays into hospitality sector with Bali hotel

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FASHIONTV is making an entrance into the world of hospitality as it debuts the world’s first Love Fashion Hotel in Bali this year.

Love Fashion Hotel is located at Legian, only 6km away from the Bali international airport. Designed by Jordy & Marque to bring a dose of the fashion industry’s glamour to the hotel experience, guests enter the lobby through a catwalk-style runway.

The hotel also offers two themed restaurants including Black Diamond that serves international cuisines and White Diamond for Italian fare, the Love f Bar, glamour Jacuzzi Bar and a Sunset Deck for its eponymous view. The Love f Store also offers luxury threads for purchase.

Love Fashion Hotel is marking its opening with a soft-opening rate valid until December 24.

Priced from Rp1.1 million (US$94), the price includes return airport transfer, breakfast and free Love f Bar’s tickets for drinks for two, daily stocked mini bar and a 20 per cent discount on all F&B outlets.