TTG Asia
Asia/Singapore Tuesday, 13th January 2026
Page 1959

GfK, AFTA roll out uniformed reporting currency for Australian trade

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GLOBAL research agency GFK and the Australian Federation of Travel Agents (AFTA) have struck a partnership together to introduce a uniformed reporting currency to the travel industry.

With the agreement in place, participating AFTA members will now contribute to a weekly, consolidated, forward-bookings measurement using the GfK Travelscan business tool.

“We’re delighted to be working with AFTA to introduce a new travel industry market currency to Australia”, said Gwenno Hopkin, general manager of Gfk Australia. “The Gfk Travelscan product is already established in Europe and is being rolled-out throughout APAC,” added Hopkin.

Jayson Westbury, CEO of AFTA, believes that “as the travel agency community becomes more self-sufficient and less reliant on government in this industry-regulated environment”, travel data will be important to help sustain and establish good travel agents across Australia.

“I encourage all travel agency owners to get involved in this industry-wide initiative and to be part of sharing data with Gfk”, he said.

Wanda Realm Taian hotel opens near China’s Mount Tai

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Credit: Wanda Realm Taian

WANDA Hotels & Resorts has opened Wanda Realm Taian in Shandong, which marks the company’s 77th property worldwide and 30th Wanda Realm hotel in China.

Located in Taian’s CBD, the hotel forms part of the Wanda Plaza Complex, next to the Taishan International Conference & Exhibition Centre, and is a 10 minutes’ drive from the Taian railway station as well as to the entrance to Mount Tai.

The hotel offers 283 guest rooms and suites housed between the building’s 25th to 37th floors with room sizes starting at 40m², featuring bathrooms outfitted with rain shower, standing bathtub and luxury toiletries.

Amenities include a fitness centre, indoor heated swimming pool and executive lounge.

For dining options, Zhen Chinese Restaurant offers a combination of Cantonese and local Shandong cuisine; Chilli & Pepper features authentic Sichuan cuisine; and the Lobby Lounge offers coffee, tea and evening cocktails alongside light refreshments.

The hotel also caters to events with the grand ballroom offering 1,200m² of pillar-free space and a 85m² LED screen. For smaller meetings, there are seven separate private meeting rooms equipped with multimedia facilities and free high-speed Internet.

To celebrate the launch, the hotel is offering special introductory rates from now until December 31, 2015, where Deluxe Room rates are priced at RMB 598 (US$93.90) per night.

Frasers Hospitality steps up expansion in China

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Credit: Frasers Hospitality

FRASERS Hospitality has acquired a serviced residence property in Dalian for RMB481.4 million (US$71 million), which will open in 2017 as Frasers Suites Dalian.

Gearing towards its global target of 30,000 keys by 2018/19, the acquisition is one of 16 new properties the company will be establishing in China. This will bring Frasers portfolio in China to over 30 properties with over 7,000 keys, including Changsha, Dalian, Hefei, Nanchang, Shenzhen, Suzhou, Tianjin, Wuxi, Xiamen, Chengdu and Shanghai.

Residence types at the 259-unit Fraser Suites Dalian range from contemporary studios to luxurious three-bedroom apartments and facilities include a gym, swimming pool and meeting spaces.

Choe Peng Sum, CEO of Frasers Hospitality, said: “With a growth rate of seven per cent per annum, one cannot ignore the strength of China’s position as the world’s second largest economy and a strong magnet for foreign direct investment.

“Investing in Dalian, one of the country’s top 10 fastest growing cities, is our investment in the future of China. The 16 new additions not only strengthen our network in China but also place us strategically in one the country’s most thriving cities.”

New and improved room tier for Pan Pacific Perth after makeover

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Credit: Pan Pacific Perth

PAN Pacific Perth has launched a new premier tier of rooms after a multi-million dollar makeover which saw 124 rooms and suites being completely remodelled.

Together with design company Hassell, the hotel refurbished the rooms in order to better suit modern travellers.

Each premium room is equipped with new technology like interactive LED TVs and iPhone docking stations while the marble bathrooms are decked out with new lighting facilities as well as designer fittings and amenities. Rooms also include an appointed workspace with improved WiFi connectivity.

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Credit: Pan Pacific Perth

In addition, Pan Pacific Perth is renovating the hotel lobby to include a new water feature and upgraded, pod-style check-in counters.

Air China shortens Beijing-Mumbai journey with new direct flights

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PASSENGERS travelling from Beijing to Mumbai can now avoid transfer flights following the introduction of Air China’s new service, set to commence on October 15, 2015.

The new Beijing-Mumbai flights will be operating four times a week on Tuesdays, Thursdays, Saturdays, and Sundays, requiring seven hours to make the journey.

Air China is also slated to soon introduce direct flights from Beijing to Kuala Lumpur, Colombo, Johannesburg and Addis Ababa.

National standards for Thai tour guides receive lukewarm response

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THE industry has given a mixed welcome to plans by the Thai government to bring in national standards for tour guides and operators.

Draft legislation had already received approval this past week. “The draft covers several issues including the guidelines for granting the tour guide licence, protective measures for travellers on cancellation policy and the suspension of licenses when regulations have been violated by tour operators,” stated a government website.

One of the suggested reforms receiving a welcome was the idea of travellers needing to have insurance.

“I think the insurance is a good thing,” Thanet Supornsahasrungsi, vice president, budget and planning of the Tourism Council of Thailand told TTG Asia e-Daily, pointing out that most developed countries have it anyway.

Where there was less agreement was how to go about raising standards.

“I don’t know about minimum standards. There are too many things that need to be considered for the profession,” said Wirot Titaprasertnand, president of Thailand’s Professional Guides Association.

Wirot added that not all guides are active, which complicates things. Work depends on the season, the market and sometimes the languages spoken or needed.

More frequent licensing might also not be the way to go.

“It’s not the way to solve the problem,” said Thanet, pointing out that requiring licenses more often creates work the government might not be able to finish fast enough. There are some 50,000 guides currently registered with the Department of Tourism.

Another issue is the need for the Thai government to consult the industry, something all sources contacted said.

A proposal for national rather than optional company uniforms was suggested in June, but has seemingly been dropped after heated trade debate.

[SPONSORED POST] IT&CMA and CTW Asia-Pacific 2015 will run as planned in Bangkok

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TTG Events, organisers of the IT&CMA and CTW Asia-Pacific event, have confirmed that the event will run as planned from September 29 to October 1 at the Bangkok Convention Centre at CentralWorld.

Since the recent devastation to hit the city on Monday night, TTG has been working closely with its partners in Thailand, including TCEB, to closely monitor the situation. Event delegates have also been informed of the organiser’s decision which was made with the view that the Royal Thai government will soon restore Bangkok to normalcy. TTG has assured delegates that their safety and security will remain as the top priority, and further updates will be made in response to the situation.

Said Darren Ng, managing director of TTG Asia Media: “Thailand has been a tremendous host to IT&CMA and CTW Asia-Pacific for over a decade, with Bangkok being home to the event for the 9th consecutive year now. Our delegates look forward to coming to this city year after to year as it remains an extremely popular destination for both business and leisure.

“Our team is saddened and grieved by this incident that has rocked this hospitable city and its people. Our thoughts and prayers are with the victims, families and loved ones affected. We hope that the industry will continue to stand together with one heart and mind, and bounce back from this set-back,” he added.

Should travelers require any further information, they may contact TCEB office at +66 (0) 2694 6000, TCEB call centre at 1105 (within Thailand only), visit www.tceb.or.th or contact info@tceb.or.th, or contact these relevant authorities:

Tourism Authority of Thailand Call Centre 1672
Ministry of Foreign Affairs Hotline +66 (0) 2 644 7245 /+ 66 (0) 2 643 5522
Narenthorn EMS Center 1669
Suwannabhumi International Airport +66 (0) 2132 4000
Don Muang International Airport +66 (0) 2535 1616

UIA round table discussion to press on in Bangkok

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THE Union of International Associations (UIA) will still hold its Associations Round Table Asia-Pacific 2015 in the Thai capital despite the recent bombing incident.

This year’s discussions are set to take place in Bangkok on September 29 and 30 in conjunction with IT&CMA 2015.

Nancy Carfrae, coordinator, UIA Associations Round Table, has confirmed that the event will go ahead as planned and that they have “seen no indication that participation will be affected by the incident”.

She added: “On the contrary, registrants have expressed their sympathy and solidarity with the people of Bangkok, and confirmed their intention to attend the event.”

Reporting by Samuel Ng

Singapore tourist guides receive slew of support initiatives from STB

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Credit: 123rf

IN AN effort to improve the skillset of Singapore’s tour guides and to better recognise their contributions to the industry, the Singapore Tourism Board (STB), in conjunction with the Singapore Workforce Development Agency (WDA) and the Employment and Employability Institute (e2i), have launched a range of new training and development initiatives set to begin in 1H2016.

The announcement was made at a media briefing on August 20, which included the reveal that the Society of Tourist Guides Singapore (STGS) can tap into part of the S$15 million (US$10.7 million) Association Development Fund (ADF) in order to further grow the guiding profession.

Ong Ling Lee, director, travel agents and tourist guides at STB, said the industry was consulted before arriving at the changes. “Among the stakeholders we engaged include two tourist guide associations, the guides themselves, travel agents, as well as training providers,” she added.

For new entrants to the industry, a streamlined but more rigorous assessment process awaits.

Pre-licensing training requirements will be upped to 188 hours from the current 146 hours, with new curriculum such as ‘writing tour commentary’ and ‘creating a better customer experience’ added in order to better prepare guides to face the changing tourism landscape.

For existing tourist guides, a wide spectrum of professional development courses, with modules like social media strategies and marketing skills, will be introduced. A mandatory refresher course with assessment will also be required every three years.

Lastly, in recognition of their contributions to tourism in Singapore, long-service awards in the form of customised pin badges will be given to guides who have served for 10, 20 and 30 years.

Jean Wang, a veteran tour guide and honorary secretary at STGS, said: “This is something that we look forward to. Before this, there weren’t any courses for the existing guides. Also, now there are more funding possibilities for guides so that is a plus.”

Starwood rebrands designated Sheraton hotels to new premium brand

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Credit: Sheraton Grand Beijing

STARWOOD Hotels and Resorts Worldwide has unveiled Sheraton Grand, a new premium tier for Starwood’s existing Sheraton brand hotels.

The company is planning to launch 50 newly designated Sheraton Grand hotels around the world by year-end with plans to double that figure by early 2017.

“We expect many of our Sheraton hotels to achieve the Sheraton Grand designation, and we will work with our owners to open new Sheraton Grand hotels or renovate existing properties to ensure a consistent and exceptional experience in our new premier tier,” said Dave Marr, global brand leader at Sheraton Hotels and Resorts.

Sheraton Grande Sukhumvit, Sheraton Grand Bangalore Hotel and Sheraton Grand Beijing Dongcheng Hotel are some of the first few properties to fall under the new Sheraton Grand umbrella.