TTG Asia
Asia/Singapore Sunday, 28th December 2025
Page 1892

Iconic Sri Lankan hotel gets facelift

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SRI Lanka’s historic Galle Face Hotel, first opened in 1864, has completed a 30-month long restoration of its North Wing’s 72 rooms and suites, restaurants, bars, lobby, ballrooms and executive lounge.

Interiors now come with mahogany furnishings, grey marble casing in its bathroom walls as well as private balconies in 21 of the 26m2 to 60m2 rooms. There is also now a 120m2 signature suite, the Empress Eugenie, featuring a 60m2 terrace.

Other restorations of the iconic hotel include the addition of an executive lounge, The Long Room, the Verandah restaurant doubling in size, as well as the Poolside Bar and Terrace extending its open-air perch. The Americano Bar is now renamed Traveller’s Bar, a 19th century-inspired space.

The hotel last refurbished its adjoining South Wing in 2006, and is now undergoing a lower-impact redressing of the 84 rooms there.

Carlson Rezidor expands into Vietnam

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Signing of Radisson Blu Cam Ranh Bay

CARLSON Rezidor Hotel Group will be developing the Radisson Blu Cam Ranh Bay in Vietnam, the first property for the group there, slated for a 1Q2019 opening.

The 290-key, new-build, beachfront resort is located four kilometres away from Cam Ranh International Airport, and will also offer 40 villas with access to a 800-meter stretch of beach.

Amenities include sea sports facilities, a pool, fitness centre, spa, grand ballroom, multiple meeting rooms, two dining options, as well as a lounge and pool bar.

Scenic Cruises offers new itineraries

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SCENIC Cruises has confirmed new itineraries on both the Mekong and Irrawaddy rivers next year.

The Scenic Spirit, which will launch on the Mekong in January 2016, will travel between Vietnam’s Ho Chi Minh City and Cambodia’s Siem Reap on an eight-day circuit. Meanwhile, Scenic Aura will launch on the Irrawaddy in Myanmar, and it will be an 11-day trip between Mandalay and Pyay.

Both ships are all-suite – 34 on Scenic Spirit and 22 on Scenic Aura – and will range from 24m² to 80m² in size. The package, targeted at the above-55 demographic, includes free beverages, butler and laundry service, tips, gratuities, and most activities.

“Our expansion into South-east Asia has been a huge success since we launched our Mekong cruises last November. Our guests’ appetite for cruising this region with us has been voracious, with sales surpassing expectations,” said Adam Burke, journey designer Asia at Scenic Cruises.

[Sponsored Post] Early bird rates for IT&CMA 2016 before year-end

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The recent IT&CMA in Bangkok that saw 14% more exhibitor participation, with a showcase of 297 leading destinations, CVBs and corporate brands from around the world, garnered thumbs ups from delegates across all categories as they accomplished set objectives during over 100 business, education and networking activities.

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The spot-on buyer profile, successful garnering of leads, excellent organisation that resulted in strong business matches and productive discussions, as well as massive exposure outreach were among the reasons cited by satisfied exhibitors.

“This is a very important show to be part of. The organisers have been spot on with the buyer base and we were very happy with the number of buyers and meetings we had,” said Domingo Ramon C. Enerio III, Chief Operating Officer of Tourism Promotions Board Philippines. He and his team also took home the Stickiest Function Award, as voted by delegates, for staging a fun and memorable hosted dinner function for buyers and media, proving that their participation had undoubtedly gained Philippines invaluable marketing mileage.

“We obtained fantastic leads with these buyers. The ability of IT&CMA and CTW Asia-Pacific to connect us with such buying potential is the reason why we chose to return to the event. This is the platform that enabled us to achieve our business targets,” shared Edward Kwek, Business Events Manager, South & South East Asia of Tourism New Zealand.

“The PSA effectively found buyers with a mutual interest in meeting us, which translates to a higher percentage of business interest or lead potential,” said Anmi Luna, Director of Crowne Meetings Philippines.

Anake Boonjourn, Assistant Sales Manager of Novotel Phuket Resort couldn’t have agreed more, “The PSA system and Buyers profile gave us an insight into the buyers we were going to meet, and it helped in facilitating productive discussions. As a new exhibitor, the exhibition showcase was also a great opportunity for brand exposure.”

Korea Tourism Organization (KTO) that also took home the Stickiest National Pavilion Gold Award for the most impressive destination booth design, remarked, “We benefitted greatly from the business appointment structure. We were able to have fruitful meetings which will lead to future successful collaborations. The exposure outreach was massive as we met with many buyers from all around the world,” said Assistant Manager Changho Ham.

As returning and new exhibitors are starting to secure their space for next year, join them in booking yours before 31 December to enjoy early bird savings of 5% and more. Email sales.itcma@ttgasia.com for details.

To discover the highlights of IT&CMA 2015, click here. For more event information, visit www.itcma.com

PATA warns against stricter visas amid terror

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IN the aftermath of the terrorist attacks in Paris, Mario Hardy, CEO of PATA hopes that countries will turn to other options such as technology than impose visa restrictions to enhance safety and security.

“One thing we don’t want to see is visa restrictions,” he said, noting that more tourists travelled to Vietnam, China and Indonesia when they eased their visa policies. Japan and South Korea are doing well too after relaxing visa policies for Asian visitors.

Hardy pointed out that Thailand is exemplary to have recovered so quickly after the Bangkok bombing in August. The country has already received 26 million visitors so far and is expected to exceed the targeted 28.8 million arrivals for end-2015.

He explained that without resorting to visa restrictions, Thailand managed to address media enquiries and deploy security forces in public areas swiftly and effectively.

He added that PATA, together with organisations like UNWTO and WTTC, are planning to meet in 1Q2016 to tackle the issue of security in relation to tourism.

CWT raises concern over Lufthansa’s GDS moves

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CARLSON Wagonlit Travel (CWT) is feeling the impact of Lufthansa Group’s GDS 16 euros (US$17) fee which came into effect in September, and also frowns at plans by the airline group for exclusive offers outside of GDSs.

In November, the airline group, which encompasses Austrian Airlines, Brussels Airlines, Lufthansa and SWISS, also revealed plans to enable direct connect solutions with various industry partners.

Scott Brennan, executive vice president and head of global supplier management at CWT, said there are fundamental issues with these initiatives, due to the following points:

  • Fragmentation of content that creates complex, manual searching and booking.
  • Less comprehensive comparison shopping resulting in reduced visibility of competitive fares.
  • Limitations for TMCs to communicate directly with travelers or to assist with travel changes or during emergencies.
  • Fragmented data for reporting and traveler tracking.
  • Additional cost – even if Lufthansa’s €16 fee is avoided – to bring bookings made directly with Lufthansa back into the managed program and to manage inefficiencies and complexities related to changes, exchanges, refunds, invoicing and reporting.

CWT further reinforced its view that GDSs currently present the most efficient, complete and cost-effective distribution solution currently available for the corporate travel industry.

IATA lowers long-term passenger forecast

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GLOBAL air travel demand is expected to soften as a result of negative developments in the world economy.

IATA is now forecasting demand to reach seven billion by 2034, instead of stronger figure of 7.4 billion it forecasted earlier.

The updated count is based on a 3.8 per cent average annual growth rate using 2014 baseline numbers (3.3 billion), a lowered outlook from the 4.1 per cent previously projected.

This dampened forecast reflects negative developments in the world economy, especially slower growth predictions in China, expected to reduce appetite for air travel globally.

“Economic and political events over the last year have impacted some of the fundamentals for growth. As a result, we expect some 400 million fewer people to be traveling in 2034 than we did at this time last year,” said Tony Tyler, director general and CEO of IATA.

“It is important that we don’t create additional headwinds with excessive taxation, onerous regulation or infrastructure deficiencies,” he added.

Still, China is likely to remain the fastest growing market from now till 2034, with 758 million new passengers expected to be added. The next four biggest growth markets for the same period are the US (523 million), India (275 million), Indonesia (132 million) and Brazil (104 million).

According to these projections, China will overtake the US as the world’s largest passenger market by 2029.

Online travel platforms not addressing real issue

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Willem Niemeijer, founder of the Khiri Group, tells online travel platforms: Consumers don’t want volume of choice. They want an experience

Technology helps us to sift through large amounts of data and present it in a way that makes sense to us. The Internet makes the results available to billions. The travel industry is heading this way too, with the mushrooming of travel platforms, all seeking to replace the tour operator or travel agent.

On current evidence, this isn’t going to happen. Here’s why.

Allowing the consumer to be in touch with the service provider is the ultimate goal. But isn’t adding value the basis of any successful business? With online travel platforms, offering a lower price is usually the only add-on that they can come up with.

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Willem Niemeijer

We’ve seen this before with hotel booking platforms, which took that industry by surprise and reduced good hotel sales people to commodity peddlers. According to the platforms, the only differentiating factors between hotels are price, star rating and a bevy of facilities. This may be true for the time-poor business traveler on a specific budget, but not for the leisure traveler. For them it’s all about the experience. Choosing from a staggering 1396 hotels in Bangkok doesn’t help the experience seeker.

It makes little sense then, to take the online platform model and try to force it onto travel experiences that combine hotels, guided tours and recommended ‘do-it-yourself’ journeys. It doesn’t work because local, authentic encounters and personalised attention are still the measure of a good holiday on the ground.

Travel platforms that have knocked on the doors of Khiri Travel, our destination management company, with offers to replace its traditional clients (tour operators and travel agents) with the ‘opportunity’ to connect to travelers directly are making an essential mistake. These online platforms do not add value for the customer. They merely offer a ton of products for them to choose from. And unlike hotel booking platforms, it’s very hard – or even impossible – for the holidaymaker to see if they are getting a price advantage.

Conversion rates are a solid way to test the success of online travel platforms. Dig a bit deeper and you have the answer as to why nearly all platforms are knocking on everyone’s door saying: “Please upload your products. We’ll just take a little commission.” They are using technology to let dumb volume replace relevance and efficiency. In other words, if you have 10,000 products and a very small percentage of them attract one or two bookings a day, is that being successful or inefficient? And who bears the cost of this inefficiency?

Delivering the perfect travel product to the informed customer needs a radical rethink. It’s imperative for tour operators and travel agents to stay on top of local developments in their destinations. Some already do so by shifting their product management to trusted suppliers, leaving them to focus on customer needs.

In the travel industry, delivering on promise isn’t good enough. It’s about exceeding expectations. That is complicated, as most travel products are used once by clients, then expected again, or a variation of it, in a separate country for next year’s holiday. However, successful tour operators and their network of suppliers can and do deliver on this as they have a deep understanding of their clients which is built on trust, experience, and in-depth local knowledge of the possibilities available.

The challenge is open for technology to improve on the quality and efficiency this DMC network delivers.

By Willem Niemeijer, founder of the Khiri Group

Oakwood appoints new VP

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PAUL Stocker has been appointed vice president of sales, marketing and revenue management at Oakwood Asia Pacific.

In his new role, Stocker will take charge of revenue-generating initiatives across its branded properties, reporting directly to Dean Schreiber, managing director of Oakwood Asia Pacific.

The New Zealand national was most recently vice president, revenue management and sales at Galaxy Entertainment Group in Macau. He was also the executive director of sales at Marina Bay Sands in Singapore, as well as having taken positions as regional vice president of sales at Resorts World Sentosa and Meritus Hotels & Resorts.

Meaningful conservation

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Les Carlisle Group conservation manager, &Beyond

There’s a very simple conservation strategy that I believe in. Essentially, it is based on making animals worth more alive than dead.

An essential part of this involves the communities that live around wildlife reserves. Having the community on your side is the best security that money can buy. This ensures that communities see the benefits that flow from conservation, whether through employment or other forms of support.

&Beyond, in partnership with the Africa Foundation, focuses on education, healthcare, enterprise development, environment and conservation in rural areas surrounding the reserves where &Beyond operates. Africa Foundation’s projects are grounded in community participation and driven by local leadership, working with the communities rather than for them.

Tip 1: Forge a long-lasting partnership with the local community.
Where many companies go wrong is expecting these relationships to bear fruit overnight. The bonds between our lodges and their neighbours are so strong because they have been forged over time.

Thanks to the partnership that &Beyond Phinda Private Game in South Africa has with the community for almost 25 years, we have rarely lost a rhino in the reserve in spite of the country’s poaching crisis.

Tip 2: Share knowledge, combine efforts and resources to achieve more.
One of the most valuable lessons that I have learnt is that there is no universal solution to conservation issues. The only thing that works is to implement locally crafted solutions to local problems. Factors that affect this include government regulations, existing expertise and local conditions. However, this doesn’t mean that conservation knowledge should not be shared – in fact, it should be.

In 2011, &Beyond was able to help Indian conservation officials carry out the country’s first successful mass translocation of animals – by adapting the techniques that we used to move buffalos at &Beyond Phinda – to reverse the local extinction of Indian bisons in Bandhavgarh National Park.

The end goal is larger than any one company. Partnerships with Rhinos Without Borders, a shared initiative by &Beyond and Great Plains Conservation, allow us to achieve much more than we would individually. Working with the governments of Botswana and South Africa, Rhinos Without Borders has already translocated one batch of rhinos from high-risk poaching areas to a safer environment and plans are in place for the movement of another batch. In total, the project aims to move 100 rhinos.

Tip 3: Do not be discouraged, press on.
If you don’t get the results you are looking for, try doing things differently. Every action that contributes towards conservation is valuable.

The biggest thing that gets me out of bed every morning is the ability to make a difference. For me, it’s important to see what the end goal is and to stay focused on it, regardless of the hurdles faced. Conservation is not something that happens in a day – it is long term.