TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1570

Langkawi goes from sleepy to sexy

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The opening of Ritz-Carlton Langkawi this month is another feather in the cap for Langkawi, today, the island resort destination in Malaysia with the most number of luxury resorts.

Arokia Das, senior manager at Luxury Tours Malaysia, said: “In the early 2000s, Langkawi was not on the map (for luxury travel). It was a sleepy island with few hotels and not many activities to interest the foreign tourist.”

“But now, it is well promoted in India as a beach destination just an hour’s flight from Kuala Lumpur,” he said, adding that the company has seen more affluent Indian tourists opting for Langkawi in the last five years.

Moreover, Ally Bhoonee, executive director of World Avenues, said: “Langkawi is a must for long stay tourists from the Middle East who visit Malaysia for two or three weeks in their peak season.”

“The island, with its varied high-end accommodation brands, helps elevate Malaysia’s status, which has long been known as a middle-income destination.”

Activity options that can impress high-end tourists have also made Langkawi an appealing luxury destination, Arokia said, citing helicopter rides, cruising on Harley Davidson bikes and private yacht sails as examples.

Bhoonee added that many of the Langkawi’s islands are uninhabited and relatively untouched, which makes for sought-after experiences such as fishing, snorkelling and wildlife watching.

Moreover, the destination also has ample support services that satisfy high-end tastes, such as luxury cars and good restaurants.

“Transport providers have benefited from Langkawi’s duty free status to invest in the latest models of luxury cars, making it easy for us to obtain transfer services to support the needs of the high-end traveller,” Bhoonee shared.

According to Langkawi Development Authority (LADA) CEO Azizan Noordin, high net worth tourists make up 15 to 20 per cent of tourists to the island.

Apart from helping the trade promote luxury packages, LADA is also working to attract more scheduled and charter flights. “We provide marketing support of up to RM300,000 and encourage airlines to offer packages for the luxury segment.”

LADA will also organise the Langkawi Island Music Festival, taking place on Pantai Cenang from December 22 to 24. The event will coincide with the year-end peak, when European tourists typically flock to the island. According to Tourism Malaysia statistics, UK tourists to Malaysia spent an average of RM692 daily in the destination last year, higher than the average regional tourist, the bulk of tourists to Malaysia.

In addition, LADA will also support the inaugural Langkawi International Blues, Roots Aseana event, taking place from December 29 to 31, also on Cenang Beach.

Iskandar Zulkarnain, director of sales and marketing of The Andaman, a Luxury Collection Resort, Langkawi, is doubtful longhaul tourists will visit just for the festivals, but opined that such events could help enhance visitor experience and encourage extended stays.

Disagreeing, Adam Kamal, CEO at Olympik Holidays, said: “Blues, island music followers and those with high disposable incomes will not think twice about traveling just to attend a music festival that they feel passionate about.

Kingston Khoo, senior product development, contracting manager, Discovery Overland Holidays, said: “Music festivals are always a hit with Europeans. It gives them another reason to consider Langkawi.  Such events are important especially when so many other destinations are (competing_ to woo them. You’ve got to stand out from the crowd.”

Meanwhile, Azizan is optimistic that the hosting of PATA Travel Mart 2018 in Langkawi will help elevate the destination in the luxury segment.

Ticket to a smoother journey

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WHO Helping travellers to make sense of Cambodia’s fragmented transport sector – which ranges widely in price, service and quality – was the aim of CamboTicket’s founders Shivam Tripathi, based in Cambodia, and Rahul Amand, based in Singapore.

Founded in 2014, the dynamic duo went on to develop a back-end system and delivered training to equip its more than 40 partners with the skills to shift online, as many local operators still manage operations manually.

WHAT CamboTicket sells tickets for buses, private taxis and vehicles, and ferries to more than 80 destinations in Cambodia, and cross-border trips to and from Laos, Vietnam and Thailand.

The platform provides information on the swathe of bus companies, ferries and vehicles available in the country, presenting timetables, reliability, prices and safety ratings, as well as the option to book online in one portal.

With an aim to bring the local market in line with international standards, CamboTicket works with operators to train them in transferring their operations online.

“We wanted to do something that would help the local tourism market. A lot of things are still managed manually here,” said Tripathi. “They still call bus companies and record using pen and paper.”

To date, they have trained and brought 25 per cent of Cambodian operators online.

WHY “When we launched, there was a big absence of information,” said Tripathi. “What are the true prices? What kind of buses are used, are they punctual, are they reliable, are they safe? We provide this information with transparency.”

CamboTicket brings all this information together, with the option for travellers to book online. A live chat option also allows users to ask questions about their forthcoming trip. Today, the team of 10 engage in 17 to 18 hours of live chat daily.

TARGET The start-up recently secured US$100,000 investment and won a US$7,000 grant after being crowned runner-up in the Mekong Business Initiative Tourism programme.

It plans to continue reaching out to the local market, as well as growing beyond the transport sector to bridge gaps in other areas of the travel and tourism segment. This includes tours and experiences, which Tripathi refers to as “fragmented and unorganised”, and hotels.

“The hotel market is saturated but we still see opportunities, especially with budget accommodation,” said Tripathi.

Additional plans include extending to Laos and Myanmar. “These are undeveloped countries where technology levels are low,” he said. “We have done the hard work in Cambodia, and are confident we can do the same in other countries.”

We wanted to do something that would help the local tourism market. A lot of things are still managed manually (in Cambodia).

Shivam Tripathi, co-founder, CamboTicket

Singapore: Retail paradise lost?

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Despite spending figures on an uptrend, inbound agents believe that Singapore is past its glory days as a shopping paradise, citing regional competition and e-commerce as the main threats.

The Singapore Tourism Board (STB) recorded a 38 per cent year-on-year increase in tourist shopping expenditure for 1Q2017, reaching S$1,600 million (US$1,183 million) and taking up the the lion’s share of total tourism receipts.

However, industry veterans express little faith in selling the image of Singapore as a retail hub. The common grouse, besides digital commerce, is the more competitive exchange rates in neighbouring countries.

Although 69 per cent of global luxury and fashion brands are present in Singapore, according to STB, this is no longer a strong selling point as brands are setting up shop in “developing countries” where the currency is cheaper, said Philip Gejon, senior sales & marcom manager – B2B, TAcentre.com.

Joseph Sze, project director of Siam Express, noted that Singapore’s top retail rival is Thailand, which offers cheaper prices and more variety.

“Singapore cannot just promote its shopping any more,” opined Sze. “Even the iconic Orchard Road is no longer seen as a place to shop, but an attraction to simply visit.”

Instead, Sze observed that tourists are preferring to spend on local handicrafts and cultural products offered beyond franchised and chain stores.

Ranita Sundra, director, attractions, dining & retail, STB, noted that the diversity of products offered “by our ethnic enclaves and heritage brands (as well as) a new wave of Singapore designers” is one of the country’s current strengths in retail.

To polish up Singapore’s retail scene, operators suggest enhancing retail spaces with experiential and value-added services unique to the country. Sze offered: “Singapore could integrate attractions with its shopping malls.”

As well, Gejon recommended developing “more support for local brands to make the Singapore shopping experience very ‘local’ – something that cannot be experienced in other parts of the world”.

Going forward, STB is developing a project to revive the vigour of Orchard Road.

Sundra revealed: “STB is launching a Singapore designer showcase come end-2018 at Orchard Green. It will be a space that celebrates Singapore design and carries brands and products by Singapore designers while providing facilities and work studios to help designers in their back-end production work.”

The board is also “(working) closely with industry stakeholders such as the Singapore Retailers Association to inject vibrancy into the retail scene through a year-round calendar of events such as the Great Singapore Sale and Singapore Golden Week”, as well as “(supporting) initiatives that profile Singapore designers and local brands as they can become a strong point of differentiation and draw for tourists”, said Sundra.

Trishaw Uncle

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WHAT Trishaws in Singapore were, until recently, run by independent operators and served as short-distance taxi rides within key districts.

Last year, the Singapore Tourism Board (STB) appointed Trishaw Uncle as the country’s only licensed trishaw tour operator, which now manages the bulk of trishaw rides here and plies curated heritage routes.

Trishaw Uncle is managed by the same company that runs Singapore River Cruise on Clarke Quay and Marina Bay.

WHY To pull in passengers, Trishaw Uncle has introduced its own tours featuring newly installed GPS guides, location-triggered commentary and culinary stops – including afternoon tea at celebrity chef Violet Oon’s National Kitchen in National Gallery Singapore.

I took a spin with trishaw driver Yong through the colourful Little India district, admiring the Deepavali decorations overhead and trawling through alleys leading past Hindu temples.

From speakers built into the vehicle, tales of old trades and architecture were told as we passed them. Regrettably, some segments were drowned out by surrounding traffic, but Yong was amicable and filled in the blanks with his own stories.

Trishaw Uncle’s Chinatown tour also includes a tour of the revamped Chinatown Heritage Centre (CHC).

For visitors curious about the history behind Singapore’ shophouses, this is an immersive experience made more enjoyable by CHC’s docents, who are as entertaining as they are passionate.

Passengers can choose to be picked up by trishaw from CHC, or dropped off here for a tour after their trishaw ride.

HOW Introducing modern elements such as location-triggered commentary and gastronomical stops is a creative step forward for trishaw tours, especially as it complements STB’s latest marketing emphasis on Singapore stories and successes.

When asked if the GPS technology has helped business, Yong shared that travellers are now more willing to fork out the fare, valuing the enhanced service on top of the drivers’ hospitality.

The commentary is available in English, Japanese and Korean, with other languages in the pipeline, and is being implemented in phases starting with the Little India tour.

As we rode down Singapore’s busy roads, I asked Yong if he felt unsafe – although other drivers patiently give way, larger cargo vehicles can sometimes drive aggressively close. Perhaps if these tours snaked through smaller alleys instead of main roads, the rides could be more leisurely  commentaries uninterrupted.

Additionally, guests who want to start or end their Chinatown tour with a visit to CHC must book and pay for CHC entry separately. It may be more appealing and intuitive to travellers if both could be purchased as a package – similar to the combination with the National Gallery Singapore and Singapore River Cruise.

VERDICT An earnest effort to refresh old rickshaw rides, Trishaw Uncle’s latest update could spur the development of even more exciting tours to draw in more modern and millennial travellers.

Singapore steers largest fly-cruise feeder toward greater growth

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Aiming for double-digit growth in Indian fly cruise arrivals, the Singapore Tourism Board (STB) recently intensified training efforts targeted at the Indian travel trade.

Continuing its collaboration with Cruise Lines International Association (CLIA), STB last week rolled out a training programme covering New Delhi, Mumbai and Ahmadabad.

“We are hoping for a double-digit growth in cruise arrivals from India this year. Our focus is to attract higher quality visitors from India. We want to penetrate tier-two cities in the country for cruise holidays and will reach out to these markets through our roadshows scheduled to take place next year,” Chee Pey, assistant chief executive (international group) at STB, said.

Indians make up Singapore’s top market of cruise goers

Training is an important focus area as the destination aims to grow awareness in India and position Singapore as a cruising hub in the minds of the Indian travellers, he explained.

Through schemes such as the enhanced Cruise Development Fund (CDF), STB supported travel agents and event organisers in six successful charters in the past year, which brought in close to 10,000 cruise passengers to Singapore.

Singapore recorded 1.1 million Indian tourist arrivals in 2016, out of which 100,000 opted for cruise holidays, making India its top source market for cruising.

Agents in India also recognise the growth potential.

“Singapore is hugely popular in the Indian leisure and incentive market. Though the number of Indians taking cruise holidays in the destination is growing each year, it is still a small part of its total tourist arrivals. (But) factors like good airlift with Singapore connected to India with more than 240 flights a week offer a great opportunity to further popularise cruise holidays in India,” said Praveen Chugh, president, Travel Agents Federation of India (TAFI).

“Cruising is fast becoming a key activity for the Indian travellers visiting the Lion City,” A. Basheer Ahmed, managing director, Chennai Metro Travels, echoed, adding that honeymooners and families are segments likely to take to cruise holidays.

STB’s intensified efforts in India come at a time when cruise options from Singapore are booming – Genting Dream will be homeported in the city for a year-long deployment beginning December 3; Royal Caribbean International will have a total of 76 Singapore sailings on Mariner of the Seas, Ovation of the Seas and Voyager of the Seas for its 2017/18 season; and more.

“Genting Dream is going…to be game changer as it is going to be much larger ship. It is going to offer much more onboard experiences and introduce two types of itineraries, five-day and two-day. So, now with Royal Caribbean, Costa Cruises, Princess Cruises and Genting Dream, there are lot of option available. We have to also see how to promote pre and post cruise holidays in Singapore,” said Pey.

Banyan Tree in Singapore at last – and not just any resort

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Concept art of what visitors may find in the precinct

Mandai Park Holdings (MPH) has appointed Banyan Tree as the operator of an eco-friendly resort within Singapore’s new integrated nature and wildlife destination at Mandai, marking Banyan Tree’s home ground debut after establishing 43 resorts in 25 countries over the past 23 years.

Scheduled for completion in 2023, the resort will be sited on a 4.6ha plot of land at the eastern end of the Mandai precinct, featuring different accommodation types including standard and family rooms in low-rise structures, as well as elevated cabins or treehouses nestled in greenery.

Concept art of what visitors may find in the precinct

According to a joint statement from the partners, the development of elevated accommodation will be “low-intensity” and “respect existing tree canopies and the natural topography of the area”, while on the ground, the resort will be designed to facilitate local wildlife movements across the site.

Sustainable aspects in the operation of the resort will include controlled lighting and noise emissions; the use of of energy efficient building design to provide natural ventilation and daylight; the incorporation of renewable energy sources; and encouraging guests to reduce energy and water consumption and behave appropriately around wildlife.

On top of easy access to precinct’s array of offerings – including its five wildlife parks, nature-themed indoor attraction and public green spaces – the resort will also offer activities focused on biodiversity and the environment such as guided nature walks, native wildlife spotting tours, recycling workshops and educational movie screenings.

Bali Adventure Tours dumps its name as it’s too generic

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The company started trading under a new name last month

Bali Adventure Tours started trading under the name of Mason Adventures on September 1, adopting the founder’s family name.

Explaining the change, Nigel Mason, managing director of the company, said: “With the ever increasing existence of cheap discount imitation companies, it is important that the rather generic name is modified to reflect our long-established (reputation) in the market place. (It is becoming) confusing with brands (that have names similar to ours) across multiple platforms.”

The company started trading under a new name last month

Another reason, he said, was to reflect the evolution of the family business. The company was originally developed by Nigel and Yanie Mason in 1989 and today, the couple’s two sons Juan and Shaun Mason have joined, “bringing about a new generation of youthful ideas and energy”.

The name change, however, will not affect customers in any way as business will be as usual, according to Mason.

Products under Mason Adventures also carry new names such as Mason Adventure Rafting Mason Elephant Park & Lodge, Mason Adventure Sky Tours, Mason Jungle Buggies, Mason Tropical Trekking and Mason Mountain Cycling.

TTG Asia wins Feature of the Year, TTGassociations bags a bigger prize

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TTG Travel Trade Publishing's Michael Chow (third from left) picks up the two trophies and is joined by fellow colleagues and industry friends, Resorts World Sentosa's Michelle Phua (second from left), Gardens by the Bay's Alloysius Teng (second from right) and Suntec Singapore's CH Kong (far right)

An analysis on the relevance of Cambodia’s tourist sites of death and suffering has won TTG Asia the Feature of the Year Bronze award from the Media Publishers Association Singapore (MPAS).

Written by TTG Asia’s Cambodia correspondent, Marissa Carruthers, the Dark side of dark tourism brought in divisive views on the promotion of travel to the infamous killing fields and slaughter sites. The story ultimately found that travel trade specialists agreed on one thing – that tourism can help the country reconcile with its recent turbulent history and these dark sites can shift from the macabre to educational.

TTG Travel Trade Publishing’s Michael Chow (third from left) picks up the two trophies and is joined by fellow colleagues and industry friends, Resorts World Sentosa’s Michelle Phua (second from left), Gardens by the Bay’s Alloysius Teng (second from right) and Suntec Singapore’s CH Kong (far right)

TTG Travel Trade Publishing’s publisher Michael Chow picked up the award at the 2017 MPAS Awards and Media Ball on September 26.

At the same time, MPAS also bestowed TTGassociations magazine with the Travel Trade Media of the Year award.

Launched in April 2014, the quarterly print publication advocates the importance of association meetings and events to trade associations intending to engage, educate and raise the professionalism of their members, and ultimately to remain relevant in their industry. It is distributed to executives of Asian trade associations, and enjoys a circulation of 2,000 across Asia-Pacific in print and 5,000 digitally.

Nonstop flights expected to unlock M’sians appetite for Jeju

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Malaysians lured by K-wave

Malaysia’s AirAsia X first Kuala Lumpur-Jeju connections from December 12 spell good news to outbound agents as the lack of direct flights previously had made Jeju a hard sell for agents.

So while South Korea enjoys rising popularity among Malaysian travellers lured by K-wave and Korean restaurants available in big cities, Jeju has been sidelined, despite it being “very affordable”, said an agent.

Malaysians enticed to visit South Korea will soon have Jeju as an accessible option

For the first eight months of the year, the number of Malaysians who visited South Korea totalled 176,140, a five per cent growth compared with the corresponding period.

Adam Kamal, manager at Aidil Travel, said: “Opening a new destination in South Korea will attract repeat visitors who have already visited other parts of (the country). The flights are also timely as it coincides with the school holidays and winter season in South Korea. Malaysians are crazy about winter in South Korea.”

Vickie Yong, director, Airlink Travel & Tour, added: “It will be good for FIT travel. We can sell open jaw, combining Jeju with a domestic flight either to Incheon or Busan and back to Kuala Lumpur. Malaysians like to shop, so combining with Incheon for shopping makes sense.”

Nanda Kumar, managing director, Hidden Asia Travel & Tours, said Jeju is a “very affordable” destination, and works well for honeymooners and incentive travellers.

He added that the flight schedule – with departures on Monday, Tuesday, Wednesday and Saturday – is ideal for the standard four-day incentive packages.

AirAsia X CEO, Benjamin Ismail, shared that for the full year, the airline is targeting an 80 per cent load factor and 110,000 passengers for flights to Jeju.

Agoda reveals shopaholics and health enthusiasts of SEA travel

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Singaporeans the nationality most likely to like shopping on travels

Compared to other Asia-Pacific nationalities surveyed in the Agoda Travel & Tech Study 2017, Singaporean travellers were found to have the strongest leanings towards shopping while Thais were significantly more interested in health and wellness activities.

Singaporeans displayed the strongest preference for shopping (66 per cent), four- to five-star hotels (46 per cent) and dining (78 per cent).

Singaporeans the nationality most likely to like shopping on travels

To Agoda, this explains why Bangkok (second), Taipei (sixth), Hong Kong (seventh) and Tokyo (eighth) – all of which offer the sought-after combination of shopping, luxurious hotel and dining – made the top 10 most popular destinations for Singaporeans.

But it’s not all glamour for Singapore travellers, Agoda continued, as 72 per cent of travellers like nature and scenery. Top destinations also include scenic locales like Batam Island (fifth), Malacca (ninth) and Bali (10th).

Meanwhile, Thai travellers were two times more interested in health and wellness activities compared to the average traveller across 15 countries. Sixty-six per cent of Thai travellers indicated the preference, compared to only 15 per cent for Malaysians and 23 per cent for Filipinos.

The study further revealed food (77 per cent) was the top travel experience for Malaysians, which Agoda surmised has driven the surge in domestic travel by an additional 10 million visits in 2016.

“This was evident in the ranking of the top three destinations for Malaysia’s travellers, which included Kuala Lumpur, Penang and Malacca – all known for their famous local cuisines… as well as their access to international dining options,” Agoda stated.

Apart from food, 73 per cent of travellers from Malaysia also looked for scenic getaways, the second most important factor in making their holiday decisions.

Among the top 10 destinations for Malaysia’s independent travellers, the only one that’s overseas is Bangkok, which ranked sixth.