TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 1468

Chinese cancellations pour in amid Maldives political crisis

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China, the US and UK have issued travel advisories

Some resorts in the Maldives were reporting cancellations from Chinese tourists on Tuesday despite assurance from the government that the country remains safe for travel after a state of emergency was declared.

Since the declaration, the Chinese government has urged its citizens to avoid visiting the Maldives until the situation improves. The US and UK have also updated their travel advisories urging their citizens to avoid areas where violence and unrest was likely.

China, the US and UK have issued travel advisories

In the Maldives, the Tourism Ministry assured that all tourism-related businesses will be operating as usual and the situation in the Maldives remains stable.

Abdulla Ghiyas, president of Maldives Association for Travel Agents & Tour Operators (MATATO), said resorts – particularly those near the airport – had reported full bookings for the next two weeks, which covers the Chinese New Year on February 16.

Now however, “emails are flowing in, phones are ringing, constantly seeking information in the situation”, said Ghiyas, who is also deputy managing director at Inner Maldives Holiday.

The executive director of a resort, who spoke on condition of anonymity, added: “While we don’t rely too much on Chinese clientele, I am getting reports that there have been many cancellations at other properties.” He added that a good number of those resorts had been fully booked due to Chinese New Year holidays.

According to local media reports, guesthouses in the Maldives have also been affected. Mohamed Karam, president of Guesthouse Association of Maldives, was quoted as saying: “There have been more than 50 cancellations from China bookings at my guesthouse alone, I have been receiving updates about several other guesthouses facing the same issue.”

Typically the capital of Male has been the centre of political developments and their ensuing events. Many of the Maldives’ resorts are on outlying islands.

Top hotel booking channels for Thailand in 2017

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A mix of B2B and B2C channels made the top 15

Research by global hotel cloud platform SiteMinder has unveiled that the top 15 booking channels that generated the highest revenue for Thailand hotels in 2017 spanned a wide distribution spectrum.

The lists are based on the 72 million hotel reservations that passed through SiteMinder’s channel management solution during the year to produce US$21.5 billion in gross revenue for the company’s 28,000 hotel customers around the world.

A mix of B2B and B2C channels made the top 15

The presence of both B2B and B2C platforms among the top-performing booking channels reaffirms the value of having a diversified hotel distribution strategy, stated SiteMinder’s managing director Mike Ford.

“These lists are testament to the incredible, material impact that a broad distribution strategy, which caters to a diverse business mix from various feeder markets, can have on a hotel’s bottom line,” commented Ford.

“They also prove the enormous – and growing – value of direct and corporate bookings, with hotel websites and GDSs featuring in almost every list this year. Additionally, we see that hotels continue to look to the wholesaler sector as an important provider of guests, with a number of the world’s leading bed banks featuring in every list globally.”

Notably, Ctrip has climbed one spot this year, showing the growing appeal of Thailand to Chinese travellers, pointed out Glenn Andrews, managing director – Asia at SiteMinder.

Meanwhile, Rakuten made its debut appearance on the list, a reflection of the growing value of Japanese travellers to the Thai hotel market, he added.

Thailand’s top 15 booking channels collectively contributed 87 per cent of all revenue that passed through SiteMinder’s channel manager for hotels in the country in 2017, proving their effectiveness in attracting, reaching and converting today’s consumer.

The top 15 revenue-generating booking channels for hotels in Thailand were:
1. Booking.com
2. Expedia
3. Agoda
4. Hotel websites (direct bookings)
5. GTA
6. Hotelbeds
7. Ctrip
8. Fusion Holidays
9. Traveloka
10. HotelTravel
11. Rakuten
12. Hostelworld Group
13. Flight Centre Travel Group
14. Asia Travel
15. HRS – Hotel Reservation Service

Club Med opens first in-store boutique in HK with Wincastle Travel

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Wincastle Travel's flagship store now has a Club Med boutique

All-inclusive resorts operator Club Med has joined hands with Hong Kong-based premium travel agent Wincastle Travel to launch its first in-store boutique in the city targeting affluent Hong Kong travellers.

Located at the Wincastle flagship store in Grand Plaza, the boutique features brightly coloured furniture and floor-to-ceiling backdrops of Club Med locations, while Wincastle’s customer service consultants are on hand to explain how Club Med works.

Club Med’s in-agency boutique is its latest way of reaching its target audience in Hong Kong

Sebastien Portes, general manager of Club Med for Hong Kong and Macau, said: “We wanted to bring to life some of the Club Med experience to our potential guests and creating an in-store boutique with a like-minded partner, Wincastle Travel. This is an innovative way to reach our core customers in the Hong Kong market of affluent couples, active families and executives.”

Jamie Lam, assistant general manager of Wincastle Travel, said: “In a time when so much travel engagement takes place online or in the digital sphere, travel agents still have an edge where trusted human interaction can make a difference complemented by offers that are not available online.”

Club Med plans to roll out further in-store experiences across Hong Kong with other travel agent partners, the company said in a statement.

To celebrate its grand opening, the Club Med Boutique is running an exclusive Wincastle Travel special offer – available until Feb 14 – where a child (aged between 4 and 11) travels free to selected Club Med resorts in Asia. These include Kabira, Japan; Bali and Bintan, Indonesia; Cherating, Malaysia; Phuket, Thailand; and Guilin, Yabuli and Sanya, China. This offer is also available for the Chinese New Year and Easter holidays.

The boutique is located at Wincastle Travel, Room 1608, 16/F, Office Tower One, Grand Plaza, 625 & 639 Nathan Rd, Mong Kok.

Mobile check-in robot Kate turns heads at Kansai Airport

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Kate, an intelligent check-in kiosk that autonomously moves to busy areas to alleviate congestion, is being trialled at Kansai International Airport.

Through artificial intelligence and geo-navigation, the product by SITA moves to parts of the airport where additional check-in services are required.

Kate is an intelligent check-in kiosk that can autonomously move to busy areas in the airport as required

Kate’s collision avoidance technology, combined with various data sources, decides where it should be – whether at a busy area or to a docking station to recharge when power source runs low.

The trial will run for one month starting in February at Kansai International Airport’s Terminal 1, servicing airlines including Air France, Air China, Cathay Pacific Airways, Japan Airlines, Korean Air, KLM, All Nippon Airways, Asiana Airlines and United Airlines.

SITA has been the technology partner of Kansai Airports – the operator of Kansai International Airport and Osaka International Airport – for the past three years.

For Singapore, fresh attempts to woo visitors

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Singapore is rolling out a suite of events, attractions and updates for 2018 and beyond to keep visitors coming.

Among the events are Design Orchard, a transformation of the Orchard Road shopping belt; the International Champions Cup held until 2021, and the Singapore Tourism Board (STB) partnership with The Walt Disney Company, which will see Marvel- and Disney/Pixar-themed activations running through 2018 and 2019 respectively.

May The 4th Be With You Festival 2017 kicked off a three-year collaboration between STB & The Walt Disney Company Southeast Asia. Photo credit: Twitter/@STB

Speaking to TTG Asia at the recent ATF in Chiang Mai, STB’s executive director, communications & marketing capability, marketing group, Oliver Chong, said: “The Star Wars activations in 2017 saw many families and travellers come from around the region and beyond to take part in the festivities. We expect to see the same for the Marvel and Disney/Pixar franchises in the coming three years.”

The country will also continue to host the Formula One Grand Prix, which Chong shared has so far attracted 450,000 international spectators that form 40 to 50 per cent of the race crowd.

To appeal to more Malaysian travellers – a market that ranks fourth in international arrivals for the city-state from January to October 2017 – STB will promote weekend getaways with a family focus.

STB will also reveal remaining programmes under its new Passion Made Possible brand, and these will target travellers keen on night life, arts and culture as well as sports and adventure. As well, the brand will launch in Germany and Australia in 1Q2018.

Diethelm appoints rep for Germany, Austria and Switzerland

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Diethelm Travel Group has appointed a new partner representative, Veronika Bulowski, who will be responsible for facilitating the company’s presence and growth in the German, Austrian and Swiss markets.

Reporting directly to Victor Mogilev, group director of sales, Bulowski will work closely with the Diethelm Travel team to represent the brand and drive sales of all products from its 13 different destination countries within the three specified markets.

Bulowski possesses 10 years of PR, marketing and sales experience within the tourism industry, and she has has previously worked with a number of tourism boards and agencies, such as the Macau Government Tourism Office and Jordan Tourism Board, DMCs and leading hotel brands.

Born in the Czech Republic and raised in Germany, Bulowski is fluent in German, Czech, English and French.

Dream Cruises resumes 2018 Okinawa sailing on World Dream

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World Dream

Dream Cruises’ five-night Journey to the Island Gems of Japan itinerary will return for the summer, this time aboard the brand’s newest liner, the World Dream.

The itinerary was launched last summer aboard the Genting Dream.

World Dream will sail to Okinawa this summer

From April 1 to November 30, World Dream will depart Guangzhou (Nansha) and Hong Kong on Sundays, calling at Naha and Miyakojima in Okinawa along the way, before returning to its two homeports on Fridays.

World Dream features a spa, a VR game zone, 35 restaurant and bar concepts, enrichment programmes for children and seniors. All World Dream journeys also end with a laser and fireworks display, Asia’s first at sea.

The ship will continue sailing on its two-night weekend cruises through the summer.

Wharf Hotels picks group director business development

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Wharf Hotels has appointed Walter Ng as group director business development.

Reporting to the vice president, finance and business development, Ng will lead the business development team to explore new business opportunities, leasing, investments, acquisitions and hotel management agreements.

 

A seasoned hospitality executive, Ng has 15 years of development experience and has directed numerous international real estate and hotel-focused mixed-use opportunities. His expertise includes hotel pre-opening planning and operations; acquisition and disposition; capital improvement and renovation; and contract negotiation.

He has held various senior positions in Hong Kong, Tokyo, Singapore and New York, including roles with Marriott, The Hongkong and Shanghai Hotels, and Far East Organization.

New resort manager for Six Senses Uluwatu

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Six Senses Uluwatu has appointed Joel Bartlett as resort manager to take charge of the property’s overall operations.

Bartlett has more than a decade of experience in Asia’s high-end hospitality sector, including an extensive career with Shangri-La Hotels and Resorts. Prior to his latest appointment, he was director of rooms at One & Only Hayman Island, Australia.

Singapore Flyer’s fate hangs in the air

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The attraction does not currently offer agent rate

The temporary suspension of Singapore Flyer’s flight operations has left local DMCs questioning the observation wheel’s attractiveness vis-à-vis other tourist landmarks in the vicinity.

The Flyer is often prominently featured in the skyline of Singapore, standing alongside other attractions such as Marina Bay Sands and Gardens by the Bay.

The Singapore Flyer does not offer agent rates

This proximity has made the Flyer an icon of Singapore, opined Laurence Lee, director of business development, Indochina, inbound, Hong Thai Travel Services.

He expressed, however, that the aforementioned neighbouring landmarks have become “more prominent” and also more popular in comparison to the Singapore Flyer.

Kei Satoh, sales & marketing senior manager, JTB Central Sales Operations (Asia Pacific), agreed, commenting that visitors often “prefer other tour packages” to itineraries that include a visit to the Flyer.

He has not seen much demand for tickets to the Flyer, and his agency does not currently offer Flyer tickets in its menu of attraction ticket bundles.

The Flyer can stand to benefit from improvements to renew visitor interest, Satoh said. He suggested: “Right now, Singapore Flyer has no agent rate. If they introduce promotional bulk prices for agencies, we would consider selling the ride in more packages.”

Straco Leisure, the operator of the Flyer, is “not able to commit when the flight (schedule) will be resumed”, said Veronique Ye, director, marketing and sales, Singapore Flyer.

She assured: “We are working around the clock with the Building and Construction Authority and specialist professional engineers to investigate the technical issue and conduct all necessary tests before we resume flight operations.”