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While the adoption of contactless service has been typically slow in the hospitality industry, the pandemic and resulting consumer desire for services that are delivered in a safe and hygienic manner have resulted in swift changes.
Japan’s Okinawa Prefecture is strengthening efforts to improve tourism offerings using technology in a bid to support safe travel amid the pandemic. At ResorTech Okinawa,...
With challenging times comes unprecedented change in the hospitality industry, where players are scrambling to grasp what remaining market share they can. CEO of hospitality management institution EHL Group, Michel Rochat, talks about the changes the industry has been forced into.