Tag: Customer Service
ALLWAYS expands concierge services to HKIA Terminal 2
Plaza Premium Group has extended its ALLWAYS concierge and passenger services to Terminal 2 (T2) at Hong Kong International Airport, extending its operations across...
Agents reveal their most unusual customer requests
From locating the most obscure shrine in Japan to flying in a top pastry chef to bake an Instagram-inspired cake, no order is too tall...
Chatting up the customer
Chatbots, fuelled by artificial intelligence, are becoming a viable customer service channel.
How do they stack up against live staff for travel agencies?
The robots are coming – and why tech still needs a...
We’re living in such exciting times now. Travel technology continues to evolve at a dizzying pace which, aided by connectivity, artificial intelligence (AI), automation,...
