Out with quarantines, in with faster vaccination: tourism leaders
While swathes of Asia triumphed against the rest of the globe in the early stages of the pandemic by controlling the spread of the virus, shutting borders and locking down economies, the region’s inoculation is lagging. This has prompted tourism business leaders to urge the region to ramp up the rollout of vaccination programmes and scrap quarantines for inoculated visitors in order to rebuild traveller confidence.
At PATA’s Virtual PAS Forum 2021, John Brown, CEO of Agoda, said vaccinations both at home and abroad are key for international travel to rebound in the region.
“No vaccination, no vacation,” he noted. “The third chapter of getting back really requires the vaccination of a population overall. Asia, is pretty far behind. All markets are way down in the single digits while a lot of the West is into the double digits.”
Evidence that vaccinations quickly restore traveller confidence can be seen in the US, where almost 40 per cent of the population are now fully vaccinated.
Greg Klassen, partner at tourism research consultancy Twenty31 Consulting, said a study revealed 43 per cent of Americans now feel safe flying. This compares with 30 per cent globally.
“We really need Americans to be flying to other parts of the world with that level of confidence,” he noted.
While domestic travel still dominates in the US, an increasing number of trips to the Caribbean and Mexico are being booked. Once more borders across the world start reopening, he expects Americans – and other vaccinated populations – will look farther afield.
Stephen Kaufer, CEO of TripAdvisor, added: “What we all hoped for was once people are vaccinated it would release a fair amount of pent up demand and we’re absolutely seeing it in the US. I hope people can look at the US and see once vaccinated, wow, travel is going to come back very quickly.”
The Middle East is another shining example, where vaccination programmes are rapidly being rolled out. Ross Veitch, CEO and co-founder of Wego, goes as far as to predict a strong summer period.
“It’s going to be one of the first regions where most of the population is vaccinated,” he remarked. “The chances of us having a decent summer are looking reasonably good at this point.”
In April, Emirates ran a trial flight carrying almost 400 fully-vaccinated passengers. While the flight did a round-trip from Dubai over the UAE, Tim Clark, Emirates’ president, said the exercise proved the airline is ready to resume business, provided health protocols and travel certification rules are established in each destination.
He added that while some airlines plan to make it mandatory that passengers are fully vaccinated, this is not the industry’s role. “It is not for the airlines to make that decision,” he said. “It needs to be taken by the states in which the passengers they are carrying arrive into.”
While vaccinations are key, Veitch added that another crucial step in reviving tourism across the region is opening borders without quarantine to the growing number of vaccinated travellers.
“As long as quarantines don’t go away, there isn’t going to be a huge resurgence in cross-border travel,” he opined. “A more risk-moderated approach to travel restrictions needs to be taken and we need governments to start focusing their attention on this.”
For example, Hawaii is now allowing international travellers from South Korea, Japan, Taiwan and Canada to bypass the mandatory 10-day quarantine if they have taken a trusted Covid-19 test. The Thai island of Phuket will also start welcoming vaccinated visitors with no quarantine from July – although this may be impacted by the latest outbreak. Cambodia is also mulling allowing vaccinated international travellers in with no or reduced quarantine from October.
Brown said that at an absolute maximum, quarantine should be one-night at a hotel of visitors’ choice while they wait for rapid test results.
“People will get off the plane and do a rapid test,” he said. “The worst case, they go to a hotel for a night and sit at the pool for a couple of hours the next day to wait for their results, and then they’re free. It’s basically what they would do anyway. If governments, OTAs, tour operators and other partners can offer a product like that, then people will come.”
As governments across the region mull the safest way to start welcoming foreign visitors, Kaufer said it is important the tourism industry “keeps the voices loud to as many different government channels as possible” to reassure them that this is a safe way to welcome travellers.
“It defies common sense that a vaccinated individual wouldn’t be welcome in a country and as this takes off I hope you can flash your vaccine card and come right on in,” he said. “I’m so confident that would spur a tonne of international demand.”
Latest Covid restrictions upset Singapore’s tourism recovery potential
Previously optimistic travel search activity between Singapore and Hong Kong has taken a plunge as Singapore tightens its safety measures in response to rising community cases over the past week.
According ADARA data, search activity for Singapore-Hong Kong flights plummeted some 90 per cent between the start of the Covid-19 infection cluster on April 27 and May 4 – a quick halt to the 1,400 per cent spike accompanying the announcement of the Singapore-Hong Kong travel bubble on April 26.
This “stop and start” pattern mirrors an earlier attempt at the Singapore-Hong Kong bubble in November 2020, and has also been observed in the Australia-New Zealand bubble, noted Singapore’s transport minister Ong Ye Kung. He added: “Perhaps that is why we call them bubbles; because they are, by nature, a bit fragile, given the circumstances we are in.”
For some of Singapore’s inbound tourism players, adopting a cautious strategy for the travel bubble may now be paying off. Search activity for Hong Kong-Singapore flights modestly doubled after the bubble announcement, and was quick to flatline after news of Singapore’s recent cluster.
Several tour operators, such as Xperience Singapore DMC and Oriental Travel and Tours, maintained their domestic focus as bookings continue to pour in, buoyed by the government’s decision to extend the SingapoRediscover Vouchers to December 31.
Although the latest cluster incited a clampdown on tour group capacity – from May 8, it will be reduced from a maximum of 50 to 20 – business that have taken on a more conservative approach are enjoying strong forward bookings into the June school holidays.
Oriental Travel and Tours’ co-founder, Jasmine Tan, shared: “Our tour sizes have remained the same at 20 pax per guide. Now, instead of eight per sub-group, we have five, so our tour bookings are not affected.
“For the month of May, we are almost fully booked on weekends and the Hari Raya holiday. We only have a few slots available in the end of May. We’ve also begun to see some bookings for the first two weeks of June.”
Similarly, The Fullerton Hotels and Resorts saw optimistic demand for May and June from both the domestic crowd and bubble travellers from Hong Kong. While its promotions targeting Hong Kong sparked “quite a number of enquiries and bookings, mainly from corporates in the legal, banking, financial and aviation industries who are keen to book for stays between seven to 14 nights”, Singapore demand continues to hold strong, said its general manager, Cavaliere Giovanni Viterale.
He described: “We are experiencing healthy forward bookings for the June holiday period and continue to expect an upward trend as we draw closer to the holiday season, especially from families and couples. The (stricter Covid-19 measures) will only take effect from May 8 to 30, hence, we have not received much impact on the bookings for the June holiday period.”
For now, the group is doubling down on its safety protocols, with approximately 90 per cent of its staff vaccinated against Covid-19.
Also prudently poised for the June holiday crowds is Gardens by the Bay, which recently launched the Dale Chihuly: Glass in Bloom exhibition.
Jason Koo, its director of attractions operations, shared that May numbers at its ticketed attractions are expected to be on par with the average booking rate of 30 to 40 per cent.
“The reduction in capacity at attractions from 65 to 50 per cent is understandable and prudent in light of the increased community cases in Singapore. We do not expect the reduction to immediately impact us this month; however, we do hope the local health situation will improve soon to allow us to receive more visitors during the June school holidays,” he expressed.
New hotels: Langham Place, Changsha, Peppers Marysville, Fortune Park Airport Road Hubballi
Langham Place, Changsha, China
The 295-room Langham Place, Changsha sits within the Da Wang Shan Resort in southwest of Changsha which boasts multiple entertainment and amusement parks such as one of the world’s largest indoor ski slopes, Snow World, The Deep Pit Ice, and a water park featuring a 60m-high waterfall.
Langham Place, Changsha itself presents generously-sized guestrooms and suites which offer 180-degree views of the surrounding rivers and lakes; three distinct dining experiences, including Ming Court, whose menu is inspired by Langham’s Michelin-starred Cantonese restaurant counterparts in Hong Kong and Shanghai; a collection of event spaces, with the largest being the 1,100m2 Grand Ballroom; the award-winning Chuan Spa; a fully-equipped fitness centre; and an indoor swimming pool.
Peppers Marysville, Australia
Victoria’s picturesque Yarra Valley welcomes the new Peppers Marysville, a 101-key property that offers a host of facilities for both leisure guests and business travellers.
Managed by Accor, the hotel houses a conference centre with five meeting and conferencing spaces catering for up to 350 guests, a restaurant and bar, gym, tennis court, heated outdoor swimming pool, sauna, wellness centre and day spa.
Located just 90 minutes from Melbourne and tucked away in the forested foothills of Victoria’s Great Dividing Range, Marysville has long been a favourite getaway destination thanks to its tranquil riverside location, culinary delights, wonderful scenery and outdoor adventures.
The hotel has partnered with Australian cycling legend Simon Gerrans to show off some of the most scenic cycling routes on its doorstep.
Fortune Park Airport Road Hubballi, India
Located opposite the airport in the historic town of Hubballi, Karnataka, the 90-room Fortune Park Airport Road Hubballi offers guests easy access to corporate establishments, key shopping areas and other important monuments of the city.
The hotel houses Zodiac, an all-day dining multi-cuisine restaurant with alfresco seating and a trendy bar counter; Neptune bar and lounge; Rainbow vegetarian restaurant; and Fortune Deli. For recreation, guests can enjoy an outdoor swimming pool, a gym and a spa.
Displaced Philippine travel workers get aid from community pantry
Beleaguered Philippine travel agents have developed a travelling community pantry that will donate cash and in-kind assistance exclusively to their displaced rank and file colleagues starting this month.
The Travel Agents Pantry on wheels is patterned after the community pantries that recently started sprouting along Philippine streets bearing the sign “take according to your need, give according to what you can afford”, where the needy line up for food and even for transportation fare donated by kind-hearted individuals.
Golden Eagle Travel and Tours president and CEO, Michelle Reyes Victoria, is part of the group that have informally organised themselves to help low ranking travel agencies employees. She said 40 travel agents have so far offered their own resources such as bus and vans for distribution, monetary and in-kind donations. They are also getting more donations from other sources.
As of today, 78 displaced employees have registered for the travelling community pantry in just two days, Victoria shared, saying that “we are trying to help in our own little way”.
“We have requested agency owners and managers to register a maximum of eight staff. They will register their staff to the distribution location nearest to their respective houses. We have set dates of distribution in different parts of metro Manila and we will give them specific time to pick up the donations so as not to crowd the area,” she added.
While the travelling community pantry serves Metro Manila only, Victoria is hopeful that other travel consultants will replicate it in other parts of the country.
Apart from cash donations, in-kind donations welcomed include assorted food like rice, canned goods, groceries, eggs, noodles; toiletries such as soaps and toothpastes; and Covid-19 protection such as face masks, face shields and alcohol.
Both domestic and international tourism are virtually shuttered in the Philippines since the onset of the pandemic in March last year. Efforts to create domestic travel bubbles and reopen destinations are stymied by the continued rise in Covid-19 infections and the glaring shortage of vaccines.
While a majority of travel agencies are forced to close shop or maintain skeletal workforce, government financial assistance to this sector is estimated to be at best US$200 per employee and a small interest-free loan for each small-scale agency.
First person: Travelling in Thailand during Covid-19
Throughout the Covid-19 pandemic, Thailand has gone through several phases of safety and hygiene protocols when it comes to domestic travel.
The country is now in the midst of its third and most intense wave of Covid-19, with safety protocols intensifying throughout the country on a provincial basis, as there has of yet been no countrywide mandate about domestic travel from the Centre for Covid-19 Situation Administration (CCSA), unlike during the lockdown in the summer of 2020.
Airport procedures
The protocols at the airports have remained mostly the same until now for domestic travellers – registration on the Mor Chana app for all travellers – but now in the midst of the third wave, some provinces have started requiring a Covid-free test result prior to travel, or a PCR test on arrival, whence if travellers test positive they will have to go into quarantine on the ground for two weeks at their own expense.
During my domestic travels, when I travelled through Suvarnabhumi Airport, I have observed that most entrances are closed. Passengers entering the airport are diverted to a few doorways equipped with temperature scanning machines.
All seats in the airport’s waiting areas are marked with stickers to encourage social distancing.
At the check-in, we are asked by check-in counter staff to fill a form on the Mor Chana tracking app with our travel details. We are also required to confirm that we are symptom-free. Staff will potentially ask to review the confirmation page from this form at the check-in gate, and also when we arrive in our destination province.
After the second wave of infections, passengers report being asked to fill out this form twice – once when checking in for their flight, and another when disembarking at the destination province.
Previously, these additional checks have not taken up much time at the airport. But now with some provinces requiring Covid tests, and with all the additional documentation to be processed, passengers should prepare for longer processes. Some travellers report it is taking up to 20 minutes more per passenger to check in, particularly for international flights.
The queues are longer, but the airport is also relatively deserted as there are much fewer people flying.
Domestic flights
Airlines have gone back and forth with their safety protocols, intensifying them during each surge of infections and relaxing them in between.
When travel first resumed after the first wave of Covid-19, during September 2020, eating or drinking onboard domestic flights had been banned countrywide. Bangkok Airways served all its food covered, with its lounge meals presented in individual boxes and covered with cling wrap, and desserts wrapped in banana leaves.
The following month, Bangkok Airways began serving meals on planes again, but that was momentary.
With the onset of the second wave in December 2020, protocols intensified. By the beginning of 2021, Bangkok Airways had once again mandated that masks were to be worn at all times on board the planes, and ceased drinking or eating on board, instead providing a snack bag for passengers at disembarkation.
In February and March 2021, it also closed most airport kiosks, ticketing offices and lounges.
These restrictions have remained in place till as the third wave of infections emerged in early April 2021.
In mid-April, the Civil Aviation Authority of Thailand (CAAT) also announced harsher restrictions applicable to domestic airlines indefinitely, such as limiting flights between 23.00 to 04.00, social distancing for all flight seating arrangements, and a ban on eating, drinking and complimentary reading material in-flight.
Lodging
The majority of Thai hotels have implemented several layers of hygiene protocols – firstly, the Amazing Thailand Safety and Health Administration (SHA) standard, originated by the TAT and the Ministry of Sports and Tourism, and then their own brand standards, each with their own defining characteristics.
Melia Koh Samui implements Stay Safe With Meliá – a safety and hygiene programme audited by Bureau Veritas, a global leader in inspection, certification and testing. Every room is sticker-shut after cleaning to ensure non-contamination. Meliá Chiang Mai will also implement the same standards when it opens later this year.
Many hotels have also assigned someone to oversee the hygiene programmes. For example, Kantima Chompoolad, the wellness manager at Meliá Koh Samui, is in charge of implementing Stay Safe With Meliá and compliance with its protocols. She also oversees the emotional well-being of guests – something the programme underscores.
Banyan Tree Koh Samui has hired Phakthima Naratthakit as its hygiene manager to implement the brand’s SafeSanctuary Programme, also audited by Bureau Veritas. The same programme is being implemented at Banyan Tree Krabi, which opened its doors in 4Q2020.
The SafeSanctuary Programme also emphasises wellbeing and nature-focused offerings with over 40 areas of enhanced protocols.
Mandarin Oriental, Jakarta makes a splash with diving packages
Mandarin Oriental, Jakarta is welcoming guests over the weekend with scuba-diving packages that are suitable for both beginners and advanced divers.
The Dive into the Weekend experience, created in partnership with Livingseas Explorers Indonesia, comes with a minimum two-night accommodation, a scuba-diving session, breakfast, professional diving gear and guidance from certified instructors.
Guests can choose one of three options, each designed for a different skill level: Try Scuba and Level Up Scuba, both conducted in the hotel’s pool; and Embrace the Ocean, on a trip to Thousand Islands in the Bay of Jakarta.
Try Scuba is priced from 2,550,000 rupiah (US$176.50) per night for a Deluxe Room or 2,800,000 rupiah per night for an Urban Suite for two adults and two children aged 12 or under.
Level Up Scuba is priced from 4,150,000 rupiah per night for a Deluxe Room or 4,400,000 rupiah per night for an Urban Suite for two adults and two children.
Embrace the Ocean, best suited for confident scuba-divers who want to boost their underwater skills safely in the open sea, is priced from 8,130,000 rupiah per night for a Deluxe Room or 8,385,000 rupiah per night for an Urban Suite for two adults and two children. A private boat trip to Thousand Islands is included along with breakfast to go for up to five people.
For more information, write to mojkt-reservations@mohg.com.
New World to plant flag in Japan
New World Hotels & Resorts has been appointed by Hong Kong-based real estate and development firm La Plume Niseko Resort TMK to manage a new luxury resort in Japan set to open in 2023.
Occupying nearly 3.6ha within the lush forest land between Mount Yotei and Mount Annupuri in Hokkaido, New World La Plume Niseko Resort will feature 219 guestrooms and five villas, each with a kitchen or kitchenette. Select accommodations will also include private hot springs and fireplaces. For those looking to occupy their own permanent space, the property will offer for-sale condos, as well as standalone villas.
F&B venues will include a signature restaurant, all-day eatery and lobby lounge. The holistic dining experience will incorporate Japanese, Western and Chinese culinary styles, using locally sourced ingredients. The lobby lounge will also feature an al fresco terrace, alongside a collection of wines, spirits, and handcrafted cocktails.
Leisure amenities will include a children’s club, in addition to an outdoor deck with a pool, gym, as well as indoor and outdoor onsen facilities.
Popular Batam resort gets facelift ahead of travel bubble opening with Singapore
Batam View Beach Resort, a spa resort nestled on a private beach in Nongsa, Batam, is undergoing a major renovation in preparation for the return of international travellers post-pandemic.
The resort’s revamp comes as Riau Islands (Nongsa and Lagoi), together with its neighbouring Bintan Island, is being prepared by Indonesian authorities for the opening of its first travel bubble with Singapore.
Refurbishment of the resort’s 212 rooms and villas as part of the first phase of renovation which begun in 2019 has been completed, the resort’s general manager, Anddy Fong, said during a presentation at The Great ASEAN Travel Fest 2021 organised by TTG Asia.
Apart from the upgraded rooms, Anddy said the 4ha resort had also renewed the concept of its on-site Kelong Seafood Sunset Bistro, boasting live seafood with a 200-guest capacity and poolside dining area suitable for hosting outdoor events.
The second phase, set to commence sometime in mid-May, will include renovating the exterior of the building and expanding the meeting facilities to accommodate up to 300 guests. It will also entail the construction of a new Spa Village, which will house 11 private treatment rooms, salon and a new gym facility to replace the old one.
Anddy said the whole “substantial investment” project was targeted to finalise by the end of the year and will be ready then to welcome post-pandemic guests afresh.
Taking stock and moving forward sustainably
The past year has been one of many firsts – including usually bustling, world-renowned tourist attractions falling silent for the first time in a long time. Beaches, restaurants and marketplaces stood empty, along with museums and art galleries and other typically crowded cultural centres.
As the excited chatter of human voices returns to these places, we’re reminded of both the powerful connecting force of travel and its ability to breathe economic life into communities near and far. The tourism industry plays a critical role in bringing people together to foster growth that benefits everyone.
Airbnb-commissioned research by Oxford Economics, for example, recently showed that Airbnb contributed up to US$22.7 billion and more than 925,000 jobs in the Asia-Pacific region in 2019 alone, supporting US$6.8 billion in wages. It’s just one small snapshot of how tourism creates employment and opportunity in ways that ripple across a range of other sectors.
The recent temporary halting of travel has been, for many businesses and communities, a stark reminder of how tourism can serve as a powerful economic empowerment engine.
But it’s also important those moments of silence and emptiness are not forgotten too quickly and discarded in vain. As travel prepares to rebound and passports around the world are dusted off, there’s never been a better time for our industry to pause and take stock of whether there is a better way to do things. This is an opportune time to ask how we, in the private sector, can more thoughtfully harness the power of travel to not only continue driving long-term economic growth, but also help deliver more sustainable outcomes for communities.
As a 21st-century company dedicated to serving all stakeholders – including the communities in which we operate – this is one of Airbnb’s top priorities. For us, growing sustainable travel is not only about minimising environmental impact, but showcasing local cultures, working with communities to ensure tourism is a positive experience for locals, and being a vehicle for meaningful connection.
There is a genuine desire amongst travellers to ensure their visit is also a positive experience for locals – and it’s critical that the industry not only actively facilitates this, but encourages it. Part of this is helping visitors spend their valuable tourism dollars where it matters most.
This is something that has been a big focus for us for many years – dispersing tourism and spreading the positive benefits to areas that have traditionally missed out. Recently, one focus area for us has been encouraging rural visitation throughout the region to help build more resilient, diverse local economies.
An example of our work in this space is our ongoing partnerships with peak farmer organisations in Australia, which are aimed at helping to grow rural tourism infrastructure. Another example is our partnership with India’s Self Employed Women’s Association, which helps economically empower disadvantaged women in rural India.
Another focus area for Airbnb is how we can harness our platform and our community to help foster a genuine, meaningful sense of connection that brings people together. Part of this is how we – along with the broader sector – can find ways to help communities showcase local food, culture and traditions to travellers in a way that’s authentic and over which they have true ownership.
For instance, we were proud to partner with the Community Development Department of Thailand in 2019 to spotlight Thailand’s hidden villages and local stewards of these lesser-known communities to guests around the world through Online Experiences.
In 2020, we also signed a two-year Memorandum of Understanding with the Singapore Tourism Board to co-promote unique, authentic Airbnb Experiences hosted by passionate locals on our Experiences platform.
As travel returns and the empty markets and quiet tourist attractions begin to once again fill with people and life, it’s important that we as a tourism sector pause and consider how we can play an even more active role in making the future of travel brighter and more sustainable in the long-term.
More areas in Malaysia have been placed under the movement control order (MCO), joining six districts from Selangor that begun their 12-day MCO yesterday (May 6).
Kuala Lumpur and parts of Johor, Perak and Terengganu have been placed under a two-week MCO, starting from today (May 7). The development comes as daily Covid-19 cases in the country continue to rise, edging closer to 4,000.
During the MCO period, interstate and inter-district travel are prohibited for affected areas, except for emergency and work purposes. While dine-ins are not allowed, food establishments are allowed to operate from 06.00 to midnight to offer takeaways.
Daily markets, farmers’ markets, public and weekend markets can operate from 06.00 to 14.00; while hospitals, clinics and medical labs are allowed to operate as normal.
Social gatherings such as wedding receptions, engagement parties and retreats are not permitted.
The government has also imposed a temporary ban for travellers from Bangladesh, Pakistan, Nepal and Sri Lanka. Senior minister (security cluster), Ismail Sabri Yaakob, said the ban was applicable to all pass-holder categories, including long-term social visit pass holders, business travellers and social visitors.
However, exemption is given to diplomatic and official passport holders as stipulated in the Vienna Convention on Diplomatic Relations in 1961.
On Wednesday (May 5), Malaysia recorded 3,744 new Covid-19 cases nationwide, with Selangor topping other states with 1,548 cases. Of this number, 1,051 originated from clusters and close contact with Covid-19 positive cases, health director-general Noor Hisham Abdullah said in a statement.
Seventeen Covid-related deaths nationwide were also reported on Wednesday, bringing the death toll to 1,591.