TTG Asia
Asia/Singapore Sunday, 22nd March 2026
Page 863

Latest Covid restrictions upset Singapore’s tourism recovery potential

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Previously optimistic travel search activity between Singapore and Hong Kong has taken a plunge as Singapore tightens its safety measures in response to rising community cases over the past week.

According ADARA data, search activity for Singapore-Hong Kong flights plummeted some 90 per cent between the start of the Covid-19 infection cluster on April 27 and May 4 – a quick halt to the 1,400 per cent spike accompanying the announcement of the Singapore-Hong Kong travel bubble on April 26.

Latest movement restrictions in Singapore have not impacted June school holiday bookings for The Fullerton Hotels and Resorts’s properties in the city-state

This “stop and start” pattern mirrors an earlier attempt at the Singapore-Hong Kong bubble in November 2020, and has also been observed in the Australia-New Zealand bubble, noted Singapore’s transport minister Ong Ye Kung. He added: “Perhaps that is why we call them bubbles; because they are, by nature, a bit fragile, given the circumstances we are in.”

For some of Singapore’s inbound tourism players, adopting a cautious strategy for the travel bubble may now be paying off. Search activity for Hong Kong-Singapore flights modestly doubled after the bubble announcement, and was quick to flatline after news of Singapore’s recent cluster.

Several tour operators, such as Xperience Singapore DMC and Oriental Travel and Tours, maintained their domestic focus as bookings continue to pour in, buoyed by the government’s decision to extend the SingapoRediscover Vouchers to December 31.

Although the latest cluster incited a clampdown on tour group capacity – from May 8, it will be reduced from a maximum of 50 to 20 – business that have taken on a more conservative approach are enjoying strong forward bookings into the June school holidays.

Oriental Travel and Tours’ co-founder, Jasmine Tan, shared: “Our tour sizes have remained the same at 20 pax per guide. Now, instead of eight per sub-group, we have five, so our tour bookings are not affected.

“For the month of May, we are almost fully booked on weekends and the Hari Raya holiday. We only have a few slots available in the end of May. We’ve also begun to see some bookings for the first two weeks of June.”

Similarly, The Fullerton Hotels and Resorts saw optimistic demand for May and June from both the domestic crowd and bubble travellers from Hong Kong. While its promotions targeting Hong Kong sparked “quite a number of enquiries and bookings, mainly from corporates in the legal, banking, financial and aviation industries who are keen to book for stays between seven to 14 nights”, Singapore demand continues to hold strong, said its general manager, Cavaliere Giovanni Viterale.

He described: “We are experiencing healthy forward bookings for the June holiday period and continue to expect an upward trend as we draw closer to the holiday season, especially from families and couples. The (stricter Covid-19 measures) will only take effect from May 8 to 30, hence, we have not received much impact on the bookings for the June holiday period.”

For now, the group is doubling down on its safety protocols, with approximately 90 per cent of its staff vaccinated against Covid-19.

Also prudently poised for the June holiday crowds is Gardens by the Bay, which recently launched the Dale Chihuly: Glass in Bloom exhibition.

Jason Koo, its director of attractions operations, shared that May numbers at its ticketed attractions are expected to be on par with the average booking rate of 30 to 40 per cent.

“The reduction in capacity at attractions from 65 to 50 per cent is understandable and prudent in light of the increased community cases in Singapore. We do not expect the reduction to immediately impact us this month; however, we do hope the local health situation will improve soon to allow us to receive more visitors during the June school holidays,” he expressed.

New hotels: Langham Place, Changsha, Peppers Marysville, Fortune Park Airport Road Hubballi

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Displaced Philippine travel workers get aid from community pantry

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Beleaguered Philippine travel agents have developed a travelling community pantry that will donate cash and in-kind assistance exclusively to their displaced rank and file colleagues starting this month.

The Travel Agents Pantry on wheels is patterned after the community pantries that recently started sprouting along Philippine streets bearing the sign “take according to your need, give according to what you can afford”, where the needy line up for food and even for transportation fare donated by kind-hearted individuals.

The Travel Agents Pantry has six areas of distribution across Metro Manila

Golden Eagle Travel and Tours president and CEO, Michelle Reyes Victoria, is part of the group that have informally organised themselves to help low ranking travel agencies employees. She said 40 travel agents have so far offered their own resources such as bus and vans for distribution, monetary and in-kind donations. They are also getting more donations from other sources.

As of today, 78 displaced employees have registered for the travelling community pantry in just two days, Victoria shared, saying that “we are trying to help in our own little way”.

“We have requested agency owners and managers to register a maximum of eight staff. They will register their staff to the distribution location nearest to their respective houses. We have set dates of distribution in different parts of metro Manila and we will give them specific time to pick up the donations so as not to crowd the area,” she added.

While the travelling community pantry serves Metro Manila only, Victoria is hopeful that other travel consultants will replicate it in other parts of the country.

Apart from cash donations, in-kind donations welcomed include assorted food like rice, canned goods, groceries, eggs, noodles; toiletries such as soaps and toothpastes; and Covid-19 protection such as face masks, face shields and alcohol.

Both domestic and international tourism are virtually shuttered in the Philippines since the onset of the pandemic in March last year. Efforts to create domestic travel bubbles and reopen destinations are stymied by the continued rise in Covid-19 infections and the glaring shortage of vaccines.

While a majority of travel agencies are forced to close shop or maintain skeletal workforce, government financial assistance to this sector is estimated to be at best US$200 per employee and a small interest-free loan for each small-scale agency.

First person: Travelling in Thailand during Covid-19

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Throughout the Covid-19 pandemic, Thailand has gone through several phases of safety and hygiene protocols when it comes to domestic travel.

The country is now in the midst of its third and most intense wave of Covid-19, with safety protocols intensifying throughout the country on a provincial basis, as there has of yet been no countrywide mandate about domestic travel from the Centre for Covid-19 Situation Administration (CCSA), unlike during the lockdown in the summer of 2020.

Passengers entering the airport are diverted to a few doorways equipped with temperature scanning machines

Airport procedures
The protocols at the airports have remained mostly the same until now for domestic travellers – registration on the Mor Chana app for all travellers – but now in the midst of the third wave, some provinces have started requiring a Covid-free test result prior to travel, or a PCR test on arrival, whence if travellers test positive they will have to go into quarantine on the ground for two weeks at their own expense.

During my domestic travels, when I travelled through Suvarnabhumi Airport, I have observed that most entrances are closed. Passengers entering the airport are diverted to a few doorways equipped with temperature scanning machines.

All seats in the airport’s waiting areas are marked with stickers to encourage social distancing.

At the check-in, we are asked by check-in counter staff to fill a form on the Mor Chana tracking app with our travel details. We are also required to confirm that we are symptom-free. Staff will potentially ask to review the confirmation page from this form at the check-in gate, and also when we arrive in our destination province.

After the second wave of infections, passengers report being asked to fill out this form twice – once when checking in for their flight, and another when disembarking at the destination province.

Social distancing is enforced across Suvarnabhumi Airport

Previously, these additional checks have not taken up much time at the airport. But now with some provinces requiring Covid tests, and with all the additional documentation to be processed, passengers should prepare for longer processes. Some travellers report it is taking up to 20 minutes more per passenger to check in, particularly for international flights.

The queues are longer, but the airport is also relatively deserted as there are much fewer people flying.

Domestic flights
Airlines have gone back and forth with their safety protocols, intensifying them during each surge of infections and relaxing them in between.

When travel first resumed after the first wave of Covid-19, during September 2020, eating or drinking onboard domestic flights had been banned countrywide. Bangkok Airways served all its food covered, with its lounge meals presented in individual boxes and covered with cling wrap, and desserts wrapped in banana leaves.

The following month, Bangkok Airways began serving meals on planes again, but that was momentary.

With the onset of the second wave in December 2020, protocols intensified. By the beginning of 2021, Bangkok Airways had once again mandated that masks were to be worn at all times on board the planes, and ceased drinking or eating on board, instead providing a snack bag for passengers at disembarkation.

In February and March 2021, it also closed most airport kiosks, ticketing offices and lounges.

These restrictions have remained in place till as the third wave of infections emerged in early April 2021.

In mid-April, the Civil Aviation Authority of Thailand (CAAT) also announced harsher restrictions applicable to domestic airlines indefinitely, such as limiting flights between 23.00 to 04.00, social distancing for all flight seating arrangements, and a ban on eating, drinking and complimentary reading material in-flight.

Lodging
The majority of Thai hotels have implemented several layers of hygiene protocols – firstly, the Amazing Thailand Safety and Health Administration (SHA) standard, originated by the TAT and the Ministry of Sports and Tourism, and then their own brand standards, each with their own defining characteristics.

Melia Koh Samui implements Stay Safe With Meliá – a safety and hygiene programme audited by Bureau Veritas, a global leader in inspection, certification and testing. Every room is sticker-shut after cleaning to ensure non-contamination. Meliá Chiang Mai will also implement the same standards when it opens later this year.

Many hotels have also assigned someone to oversee the hygiene programmes. For example, Kantima Chompoolad, the wellness manager at Meliá Koh Samui, is in charge of implementing Stay Safe With Meliá and compliance with its protocols. She also oversees the emotional well-being of guests – something the programme underscores.

Phakthima Naratthakit implements Banyan Tree Koh Samui’s SafeSanctuary Programme

Banyan Tree Koh Samui has hired Phakthima Naratthakit as its hygiene manager to implement the brand’s SafeSanctuary Programme, also audited by Bureau Veritas. The same programme is being implemented at Banyan Tree Krabi, which opened its doors in 4Q2020.

The SafeSanctuary Programme also emphasises wellbeing and nature-focused offerings with over 40 areas of enhanced protocols.

Mandarin Oriental, Jakarta makes a splash with diving packages

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New World to plant flag in Japan

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Popular Batam resort gets facelift ahead of travel bubble opening with Singapore

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Batam View Beach Resort, a spa resort nestled on a private beach in Nongsa, Batam, is undergoing a major renovation in preparation for the return of international travellers post-pandemic.

The resort’s revamp comes as Riau Islands (Nongsa and Lagoi), together with its neighbouring Bintan Island, is being prepared by Indonesian authorities for the opening of its first travel bubble with Singapore.

Batam View Beach Resort will complete renovations by end of this year

Refurbishment of the resort’s 212 rooms and villas as part of the first phase of renovation which begun in 2019 has been completed, the resort’s general manager, Anddy Fong, said during a presentation at The Great ASEAN Travel Fest 2021 organised by TTG Asia.

Apart from the upgraded rooms, Anddy said the 4ha resort had also renewed the concept of its on-site Kelong Seafood Sunset Bistro, boasting live seafood with a 200-guest capacity and poolside dining area suitable for hosting outdoor events.

The second phase, set to commence sometime in mid-May, will include renovating the exterior of the building and expanding the meeting facilities to accommodate up to 300 guests. It will also entail the construction of a new Spa Village, which will house 11 private treatment rooms, salon and a new gym facility to replace the old one.

Anddy said the whole “substantial investment” project was targeted to finalise by the end of the year and will be ready then to welcome post-pandemic guests afresh.

Taking stock and moving forward sustainably

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The past year has been one of many firsts – including usually bustling, world-renowned tourist attractions falling silent for the first time in a long time. Beaches, restaurants and marketplaces stood empty, along with museums and art galleries and other typically crowded cultural centres.

As the excited chatter of human voices returns to these places, we’re reminded of both the powerful connecting force of travel and its ability to breathe economic life into communities near and far. The tourism industry plays a critical role in bringing people together to foster growth that benefits everyone.

Airbnb-commissioned research by Oxford Economics, for example, recently showed that Airbnb contributed up to US$22.7 billion and more than 925,000 jobs in the Asia-Pacific region in 2019 alone, supporting US$6.8 billion in wages. It’s just one small snapshot of how tourism creates employment and opportunity in ways that ripple across a range of other sectors.

The recent temporary halting of travel has been, for many businesses and communities, a stark reminder of how tourism can serve as a powerful economic empowerment engine.

But it’s also important those moments of silence and emptiness are not forgotten too quickly and discarded in vain. As travel prepares to rebound and passports around the world are dusted off, there’s never been a better time for our industry to pause and take stock of whether there is a better way to do things. This is an opportune time to ask how we, in the private sector, can more thoughtfully harness the power of travel to not only continue driving long-term economic growth, but also help deliver more sustainable outcomes for communities.

As a 21st-century company dedicated to serving all stakeholders – including the communities in which we operate – this is one of Airbnb’s top priorities. For us, growing sustainable travel is not only about minimising environmental impact, but showcasing local cultures, working with communities to ensure tourism is a positive experience for locals, and being a vehicle for meaningful connection.

There is a genuine desire amongst travellers to ensure their visit is also a positive experience for locals – and it’s critical that the industry not only actively facilitates this, but encourages it. Part of this is helping visitors spend their valuable tourism dollars where it matters most.

This is something that has been a big focus for us for many years – dispersing tourism and spreading the positive benefits to areas that have traditionally missed out. Recently, one focus area for us has been encouraging rural visitation throughout the region to help build more resilient, diverse local economies.

An example of our work in this space is our ongoing partnerships with peak farmer organisations in Australia, which are aimed at helping to grow rural tourism infrastructure. Another example is our partnership with India’s Self Employed Women’s Association, which helps economically empower disadvantaged women in rural India.

Another focus area for Airbnb is how we can harness our platform and our community to help foster a genuine, meaningful sense of connection that brings people together. Part of this is how we – along with the broader sector – can find ways to help communities showcase local food, culture and traditions to travellers in a way that’s authentic and over which they have true ownership.

For instance, we were proud to partner with the Community Development Department of Thailand in 2019 to spotlight Thailand’s hidden villages and local stewards of these lesser-known communities to guests around the world through Online Experiences.

In 2020, we also signed a two-year Memorandum of Understanding with the Singapore Tourism Board to co-promote unique, authentic Airbnb Experiences hosted by passionate locals on our Experiences platform.

As travel returns and the empty markets and quiet tourist attractions begin to once again fill with people and life, it’s important that we as a tourism sector pause and consider how we can play an even more active role in making the future of travel brighter and more sustainable in the long-term.

High Covid-19 testing costs could stall aviation’s recovery: IATA

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Philippines’ TPB maintains busy events calendar

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The Philippines continues to aggressively promote the destination to the international travel trade as part of efforts to maintain visibility amid the ongoing Covid-19 pandemic.

Rebuilding confidence in the destination is among the key priorities for the Philippine Tourism Promotions Board (TPB), the marketing arm of the Department of Tourism (DoT), shared TPB COO Maria Anthonette C Velasco-Allones during a virtual presentation on Tuesday (May 4) at The Great ASEAN Travel Fest 2021 organised by TTG Asia.

Philippines continue tourism promotion activities to keep destination top-of-mind among travellers; local tourists visiting Manila Cathedral amid the pandemic pictured 

To that end, the DoT has developed health and safety guidelines for the tourism sector last year.

Meanwhile, the Covid-19 vaccination programme in the Philippines is ongoing, with tourism frontliners being part of priority workers for vaccination.

As part of tourism recovery efforts, TPB has turned to social media to continue engaging with the international travel trade amid prevailing restrictions on international leisure travel.

The annual Philippine Travel Exchange (PHITEX), the country’s largest travel trade event, will also return this year in a virtual format for the second time, following its inaugural virtual run last September. Set to be held from September 19 to 23, the travel exchange fair will continue to provide an avenue for Philippine sellers to forge new business connections and update global buyers with the country’s latest tourism offerings.

Come May, the Philippines will be a featured destination in the Pacific Asia Travel Association (PATA) Adventure Conference and Travel Mart. TPB will also participate in the Asia Dive Expo in June, ITB Asia in October and ITB Berlin in March 2022, followed by ASEAN Tourism Forum in January 2022.

This October, the Philippines will also host the 2021 World Travel Tourism Council Global Summit, which is expected to attract some 800 delegates.