Frasers Hospitality enlarges footprint in China
Frasers Hospitality, a member of Frasers Property Group, will be adding seven more properties to its portfolio in China over the next four years.
The properties will be located in first- and second-tier cities and are Modena by Fraser Nanjing; Fraser Residence Nanjing; Fraser Suites Pazhou, Guangzhou; Fraser Residence Shenzhen; Fraser Residence Tianjin; Fraser Place Chengdu; and Fraser Residence Chongqing.
Frasers Hospitality currently operates 12 properties across 12 key gateway cities. The new signings will bring its total inventory in the country to over 4,500 keys.
“Despite the global economic slowdown caused by the COVID-19 pandemic, China remains the world’s second-largest economy and one of the most-watched inbound and outbound tourist markets.
“Our growth plans in the market are backed by the significant business potential we’re observing in China, which has remained steadfast amid the challenges brought about by Covid-19. China was the only major economy in the world to have expanded in 2020, registering a 2.3 per cent5 GDP growth, and is expected to continue on this upward trajectory in the coming years,” said Mark Chan, chief operating officer of Frasers Hospitality, in a statement.
With international travel halted, Chinese travellers have turned to domestic excursions to satisfy pent-up demand. During the recent Labour Day Holiday in early May, the country reported 230 million domestic trips, up three per cent from pre-pandemic figures.
“Despite the current challenges, our properties in China have remained resilient as they are fuelled by a strong base of long-stay corporate guests. At the same time, demand for our serviced apartments also appeal to shorter-term guests who are showing a preference for larger personal spaces and privacy,” said Chew Hang Song, senior vice president, head of operations – North Asia at Frasers Hospitality.
The company’s most recent opening in June 2020, Fraser Residence Chengdu, has had occupancy rates hitting a year-to-date high of 90 per cent.
The group’s current portfolio in China also includes properties across Beijing, Changsha, Chengdu, Dalian, Guangzhou, Shanghai, Shenzhen, Tianjin, Wuhan, and Wuxi. The new openings bring the hospitality provider’s global portfolio to more than 120 properties in over 70 cities worldwide.
TTG Conversations: Innovator Chat with Phau Hui Hoon, Changi Airport Group
When the pandemic brought air travel to a near standstill last year, Changi Airport had to act swiftly and innovate to sustain its business. Over the past year, it has found a lifeline in the form of festive events and unique activities catering to Singapore residents.
In this episode of TTG Conversations: Innovator Chat, Phau Hui Hoon, Changi Airport Group’s general manager of landside concession, shares that these pivots not only supported the businesses under its wing, but also served to jumpstart other consumer-facing innovations, such as a park connector, closed-door duty-free shopping for loyalty members and an integrated app.
Watch this episode to find out how the airport is turning its hardware and software around for survival.
Hong Kong plans cruise restart end-July
After a 15-month freeze, cruises out of Hong Kong will likely restart end of July – at the earliest – with strictly regulated cruise-to-nowhere itineraries for vaccinated residents.
In announcing its decision on May 26, the Hong Kong government said that participating cruises must adhere to a set of health precautionary measures specifically designed for cruise travel. These measures include sailing with a fully vaccinated crew that must undergo a Covid-19 polymerase chain reaction (PCR) nucleic acid test shoreside and obtain a negative result every 14 days; having all passengers to obtain a negative PCR test result within 48 hours prior to boarding; and reducing passenger capacity to no more than 50 per cent.
The news is met with relief across Hong Kong’s travel agencies, especially those that specialise in retailing cruises.
According to Hong Kong Outbound Tour Operators’ Association, chairman, Johnny So, the resumption of cruising will benefit travel agencies as well as logistic and transport suppliers.
As over 90 per cent of cruise bookings come from agents, So said retailing cruise packages “is way better than counting local tour or staycation (business)”.
Welcoming the news too is Jeff Bent, managing director of Worldwide Cruise Terminals, which manages Kai Tak Cruise Terminal. Both Genting Cruise Lines and Royal Caribbean International have booked berths at the Kai Tak Cruise Terminal.
Bent said: “The conditions are now ripe for a restart, and many parties will benefit.”
He added: “Many local firms and employees will benefit from cruise resumption, including travel agencies, ground handlers, ship agents, stevedores, ground transport providers, provisioners, bunkerers, tugs, pilots, and mooring, security and cleaning providers.”
When asked what sort of cruise itineraries would work best to entice Hong Kongers amid the pandemic, So suggested: “Three-day weekend escapes would work as Hong Kongers are hungry for travel. I am sure diverse entertainment on board, such as casino games, would meet Hong Kongers’ need, especially those who cannot set foot in Macau for gaming.”
So expects strong interest in the cruise restart, but said that the requirement for all passengers to be fully vaccinated might “dampen the desire to go onboard”.
“In Singapore, vaccination is not a prerequisite and (cruises) did well without outbreak so far,” So remarked.
He emphasised that cruises have been abiding health and safety protocols, which will earn consumers’ confidence. Citing an example, he said Royal Caribbean International has ships equipped with negative pressure rooms for emergency use. Passengers capacity is also halved, with only rooms with balconies are available for booking.
EGL Tours, executive director, Steve Huen, told TTG Asia that the travel trade has been pushing the idea of cruise resumption to the government for months. While the decision is now made to bring back cruising for Hong Kong, he said it would take another two months at least for cruise lines to prepare – such as by vaccinating and quarantining crew.
While cruise bookings account for only a single-digit component of his business, Huen said it is the one source of revenue to rely on when outbound travel is still restricted.
“We will channel more resources to build this segment but we expect many other agents will also vie for this,” Huen said.
Soon after the government’s announcement, Genting Hong Kong’s Dream Cruises said it would commence summer sailings with Genting Dream at the end of July, offering two- and three-night itineraries. Bookings will open today.
Macao – A healthy, safe, and quality destination
Brought to you by Macao Government Tourism Office (MGTO)
An array of colorful “tourism +” dimensions
Held at the capital of Jiangsu – Nanjing – “Macao Week in Jiangsu” is the latest destination promotion activity which the Macao SAR Government put together in expanding visitor source markets to spur its economic and tourism revival.
For four days from May 14 to 17, the mega roadshow lining Nanjing Pedestrian Street presented Macao’s diverse tourism experiences and commercial opportunities to locals and visitors through its UNESCO-accredited attractions; the city’s cultural and creative industries; sporting events; MinM – Made in Macao (an intitiative supporting local products) and products from Portuguese-speaking countries; and a joint presentation by Macao’s tourism enterprises and an airline; in positioning the city as a healthy, safe and quality destination for all.
A number of “tourism+” initiatives launched in 2021 were also brought to the fore, such as “tourism + MICE”; “tourism + culture and creativity”; “tourism + e-commerce”; and “tourism + sports” to enhance the competitiveness of Macao’s tourism industry, and facilitate the connection between tourism, MICE and other emerging industries.
Besides glimpses of Macao’s cultural symphony and unique charm via a thoughtfully-arranged programme showcase and a meet-and-greet session with beloved tourism mascot MAK MAK at the tourist information booth; a Macanese food promotion event was also concocted jointly by MGTO, Jinling Hotel Nanjing and Macau Cuisine Association in celebrating Macao’s culinary legacy and allure as a UNESCO Creative City of Gastronomy.
As well, the event featured a Macao tourism and MICE presentation seminar jointly organised by MGTO and Investment Promotion Institute to facilitate networking and business opportunities amongst the travel trade between the two cities through updates on the territory’s tourism and MICE industry trends.
Harnessing new media in publicising event
Special travel offers amounting to over RMB$90 million (US$14 million) on air tickets; hotel accommodation; dining and more; went on sale at the roadshow and their supporting social media platforms.
To generate hype for the event, an extensive promotional campaign was also launched through various online and offline platforms, leveraging the wide influence of varying key opinion leaders (KOLs) specialising in travel, photography, gastronomy, fashion, and other fields from the Mainland.
In total, 16 KOLs came together in conducting an assortment of live streams, short videos, and articles about the event highlights on platforms such as Yizhibo; Weibo; and Trip.com.
As of May 17, the live streams have engaged over 72 million counts of live views and playback, with the hashtag “#Macao Week in Jiangsu” attaining 28 million pageviews on Weibo.
Also, MGTO provided detailed information about the Macao Week in Jiangsu on the “Macao Week” H5 page and via its officials accounts on Weibo; WeChat; Xiaohongshu; Douyin; Ly.com; Mafengwo travel application; Tuniu; Trip.com; Meituan and DianPing.
Visitor numbers trending up
Arrivals have continued to dial up since the Macao SAR Government launched a spending-stimulus scheme aimed at inbound tourists from the mainland.
During the recent Labour Day holidays (May 1 to May 5), Macao welcomed a total of 167,000 visitors, with a new record high of 45,000 visitor arrivals registered on May 1.
This indicated a significant surge to figures reported for the Spring Festival Golden Week and April 2021, at 158.2 per cent and 25.4 per cent, respectively.
In addition, compared with the Labour Day Holidays in 2019, the average daily volume of visitor arrivals during the Labour Day Holidays 2021 rebounded up to 21.1 per cent of the pre-pandemic figure (158,082) during the Labour Day Holidays in 2019.
With hotel occupancies, a report by the Statistics and Census Service (DSEC) showed the first quarter of 2021 saw the average hotel occupancy rate at 44.9 per cent, up by 3.6 percentage points year-on-year, with the average length of stay going up by 0.1 night to 1.7 nights.
At press time, the number of guests checked into hotels and guesthouses increased by 160.2 per cent year-on-year, with Mainland guests’ numbers soaring at 216.5 per cent.
More Macao Week events are in the pipeline for key provinces and cities such as Shanghai, Chongqing, Xiamen, Taiyuan, Tianjin and Chengdu.
For more travel updates and inspirations, follow Mak Mak Macao (Instagram), Stopover Macao (Facebook), Macao Moments (Twitter) or Macao Government Tourism Office website.
New COO takes reins at Ananda in the Himalayas
Ananda in the Himalayas has promoted Mahesh Natarajan to chief operating officer.
In his new role, Natarajan will drive Ananda’s brand, business vision and goals, as well as lead wellness strategy, product development, research and innovation. He will also lead the international expansion of Ananda’s footprint and extend the company’s deep expertise in wellbeing into new brands and strategic developments.
Since 2008, Natarajan has been leading brand, marketing, sales and business development of IHHR Hospitality, the company behind Ananda in the Himalayas.
With over 25 years of experience in brand and marketing, sales and business development, Natarajan has worked in strategy consulting (Accenture), fast-moving consumer goods (Procter & Gamble and Perfetti) and hospitality (Oberoi Hotels & Resorts and Ista Hotels). He also founded and managed a tech-marketing start-up for creating CRM solutions for B2C industries.
Ready, set, take-off
KC Cheah, CEO and founder of Alpha Red Services, tapped his strong background in airline distribution and insights into travel agency operations to realise a new business opportunity in airline distribution which had traditionally relied heavily on global distribution systems.
Over the years, the growth of the Internet and technology has made direct distribution more cost-effective for airlines. But while it works well in the home market, Cheah noticed that it is much more expensive in overseas markets due to marketing costs of the airline brand and the direct distribution channel.
Thus was born Alpha Red Services, a B2B air travel content aggregator which Cheah set up in 2016. He described his company as “value-adding” to the air travel industry, where its cloud-based technology platform, T-Commerce Gateway (TCG), offers airlines easy access to overseas markets through OTA partners. He saw that their strong localisation features and customer stickiness were very good alternatives to distribution through the airline’s own direct channels.
At the same time, OTAs benefit by having easy access to all available airline content via a single format and connection, thus, providing them with an efficient means of accessing multiple airline content.
Cheah’s business has taken off, despite headwinds. Last year, while the pandemic led to the collapse of global air travel, TCG still managed to rake in RM7.9 million (US$1.9 million) in gross booking value transactions. Although this marked a drop compared to the RM8.7 million in 2019, Cheah is happy with the results as 2020 was largely a pandemic year.
This year, Cheah is projecting a whopping RM36.04 million in gross booking value transactions, as it anticipates the resumption of air travel in Asia-Pacific where TCG has a strong network, alongside its plans to integrate with more airlines from beyond the Asia-Pacific region.
Cheah shared: “We are currently serving 13 airlines in Asia-Pacific and two airlines in Europe – British Airways and Condor. We are looking at adding three airlines from Asia-Pacific, three from the Middle East and six airlines from Europe in the next 12 months.
He further said that from the pandemic’s onset, the company has been operating in “a lean and mean manner”, while adding more airlines into its content pool.
“To further serve anticipated demand and recovery on global air travel, we are equipped and well-positioned financially after the recent completion of a fairly successful equity crowdfunding exercise,” he added.
Cheah shared that the funds are mainly to be used as working capital as the company broadens commercial partnerships with airlines and supports the onboarding of more OTA partners.
Besides growing demand and supply for higher conversions, the company will also be working on big data and artificial intelligence (AI) to increase conversion of sales.
“We were serving more than 20 million searches a day prior to the pandemic. This has given us the big data for analysis on the demand and supply of the airline content by region, by route and by channel, among others. (Based on) the analysis, we utilise AI to make the right and prompt decisions on our offers to achieve better conversion,” said Cheah.
Alpha Red Services is among a select group of companies from across the Asia-Pacific region recently chosen to join the Highway to a 100 Unicorns, a Microsoft initiative to empower start-ups with mentoring, technology and access to enterprise clients.
A Quest hotel is coming Collingwood’s way
Quest Apartment Hotels has signed an agreement to lease an 83-room apartment hotel on Wellington Street, Collingwood, slated for a November 2022 opening.
Construction on Quest Collingwood Apartment Hotel is scheduled to commence on July 1, 2021, and the property will form part of a 10-storey, mixed-use commercial project by Melbourne developer Centreland Group.
Set to occupy eight floors of the project, Quest Collingwood will offer a mix of studios, one-, two- and three-bedroom apartments, guest front of house, conferencing facility for up to 80 people, business lounge and gym.
There will also be an additional two levels of office space, a ground level café and two levels of basement parking within the build.
Sky lantern release, visit to Nara Deer Park among KKday’s new home-based activities
KKday Singapore has launched a series of virtual tours and interactive online courses, ranging from river cruises to DIY clay jewellery making courses and visits to Erawan Shrine.
“The recent Phase 2 Heightened Alert may have dampened many spirits, especially for parents and kids for the upcoming June school holidays. Hence, we aim to shift the focus towards virtual offerings to provide them with unique and fun virtual experiences while staying safe at home,” Weichun Liu, co-founder, KKday, said.
Erawan Shrine (available every Monday till June 30, 2021)
During this live-stream, KKday’s Bangkok-based guides will present your written prayers and purchased offerings to the Four-Faced Buddha at Erawan Shrine. This will be followed by a traditional dance performance.
Taiwan’s Sky Lantern Release (now till June 30, 2021)
Launch a sky lantern into the sky with your wishes on it via live-stream. Materials used for the lanterns are eco-friendly, so burning does not cause pollution.
Nara Deer Park (available in July 2021)
Catch a glimpse of the famous deers and Sarusawa Pond in Nara Park, marvel at the five-storey pagoda of Kofukuji Temple and tour round Higashimuki Shopping Street.
Dotombori River Cruise (available in June and July 2021)
Visit Osaka’s most popular nightlife and entertainment district and see the iconic Glico Man on this guide-led virtual cruise down the Dotomburi river.
DIY Clay Jewellery Making Virtual Course (till June 18, 2021)
Learn the art of clay jewellery making at your own pace, with unlimited access to this virtual workshop. Free materials will be provided.
Brush Lettering Course (till June 18, 2021)
Explore the art of brush lettering with an experienced instructor who will give a step-by-step demonstration. Learn online at your own pace with unlimited access to this course. Free materials are provided.
Floral Embroidery Hoop Art Online Course (till June 22, 2021)
Challenge your creativity and relax your senses while mastering the art of embroidery. Learn online at your own pace and enjoy unlimited access. Free materials will be provided.
Taiwan Chia Te Bakery Milk Cake or Sun Cake Gift Bag
Savour Taiwan’s iconic confections from the award-winning Chia Te Bakery. Choose from the all-time favourite Sun Cake or the Milk Cake, and have them directly delivered to you in Singapore.
DOT floats green lane proposal for fully vaccinated travellers
The Philippine Department of Tourism (DOT) has proposed to the government the possibility of setting up a green lane that will facilitate the entry of foreign visitors who are fully vaccinated against Covid-19.
The green lane will make it easier for fully vaccinated travellers to visit the country for leisure as quarantine rules are being relaxed with the progress of the vaccination worldwide.
Tourism secretary Bernadette Romulo-Puyat said: “The green lane will pave the way for the reopening of our tourist destinations to leisure travellers who are now fully vaccinated. It will give the jobs back to many of our tourism workers and gradually revive the tourism industry under safe conditions.”
DOT’s proposal follows the move by several countries to open up their major destinations to fully vaccinated foreign travellers.
Romulo-Puyat said: “We must keep pace with our neighbours and the rest of the world in slowly reopening our tourist destinations. We must be ready for the visitors when the whole world is ready to safely travel again.”
The Inter-Agency Task Force for the Management of Emerging Infectious Diseases (IATF-EID) has tasked the DOT and several other agencies of the government to explore protocols for inbound international travel for fully vaccinated individuals.
Headed by the DOT and the Department of Foreign Affairs, a small working group has been formed to evaluate the possibility of implementing green lanes and formulate protocols therefor.
The group also includes the Bureau of Quarantine under the Department of Health, the Bureau of Immigration under the Department of Justice, the Department of Information and Communications Technology, the Department of Transportation, the Office of the Presidential Adviser on the Peace Process, the Overseas Workers Welfare Administration under the Department of Labor and Employment, and the Department of Trade and Industry.
the Arca, Hong Kong
Located in the up-and-coming neighbourhood of Wong Chuk Hang in Aberdeen – on the east coast of Hong Kong Island – the hotel is a 7-minute walk away from the Wong Chuk Hang MTR station. Helmed by Yulan Group, the Arca features 187 guestrooms and suites, a restaurant, rooftop bar, customisable event and function spaces, and a rooftop infinity pool. For guests with furry friends, the Arca also offers a suite of amenities, menus and services to ensure each dog experience is an enjoyable stay.
Avani Seminyak Bali Resort, Indonesia
Set to open on June 1, Avani Seminyak Bali Resort will mark the brand’s first property in Indonesia. Centrally located in the heart of Seminyak, the resort will offer 21 residence-style accommodations and 16 private pool villas. Each villa and residence will feature private kitchen and dining areas, while the private pool villas promise 150m2 of spaciousness. Elsewhere, the suite residences will boast open-air terraces, and range from simple studios to larger multi-bedroom units with pool access. Guests can enjoy Indonesian and international dishes at Groove restaurant and learn to create Bali’s traditional cuisine at the community cooking classes. They can also work up a sweat at the AvaniFit gym or complete laps at the secluded pool before relaxing in a poolside cabana.
Aloft Al Mina, Dubai and Element Al Mina, Dubai, UAE
Marriott Bonvoy has expanded the Aloft Hotels and Element Hotels in the UAE with the opening of two hotels – Aloft Al Mina and Element Al Mina – in Dubai. Both hotels are situated on Sheikh Rashid Road in the Al Raffa neighbourhood and in close proximity to the city’s famed attractions.
Aloft Al Mina, Dubai is home to 192 guestrooms, each complete with complimentary Wi-Fi, 55-inch flatscreen TVs, and modern bathrooms featuring walk-in showers with rainfall showerheads and custom toiletries. The hotel offers a number of signature social spaces and amenities including W XYZ Bar offering craft beverages and light bites, the Re:mix Lounge which acts as a hub for locals and travellers, and the all-day restaurant, Mix. Other facilities are a 24/7 Re:charge fitness centre, an outdoor infinity pool overlooking the Dubai skyline, and meeting spaces.
Elsewhere, Element Al Mina, Dubai presents a longer-stay concept with a collection of 96 studios, alongside one- and two-bedroom apartments. Each apartment features a signature Heavenly bed, a spa-inspired bathroom, oversized closets and a fully-equipped kitchen. The hotel features a compact meeting room, 24/7 fitness centre, and a rooftop pool.