TTG Asia
Asia/Singapore Saturday, 20th December 2025
Page 794

TTG Conversations: Five Questions with Anthony Lim, The Travel Corporation

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Defying prediction by some travel and tourism industry observers that group tours will be a thing of the past post-pandemic, Anthony Lim, Asia president of The Travel Corporation, says escorted tours are in fact a safer and more convenient way for people to explore a destination.

In this new episode of TTG Conversations: Five Questions video series, Lim discusses changes to touring operations and itineraries in a post-pandemic world, and how technology is enhancing customer service and interaction during the journey.

Thailand tightens restrictions in Bangkok and several provinces to curb Delta surge

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Thailand will reimpose a nightly curfew for Bangkok and nine other provinces for 14 days, starting midnight Monday (July 12), as the country battles to contain an escalating Covid-19 outbreak.

The announcement was made following an urgent meeting between the Centre for Covid-19 Situation Administration (CCSA) and medical personnel who called on the government to take urgent action to curb the virus spread.

Bangkok and nine other provinces to be placed under a nightly curfew from next Monday

Over the past nine days, daily new Covid-19 infections in Thailand has been on the rise, with 5,530 cases reported on July 1 and 9,276 cases today. Meanwhile, the death toll has also soared from 57 on July 1 to 72 today.

Under the new regulation, residents in the capital and its vicinities – namely, Pathum Thani, Samut Prakan, Samut Sakhon, Nonthaburi and Nakhon Pathom – together with four provinces in the southern region – Narathiwat, Pattani, Yala and Songkhla – will not be allowed to leave their homes from 21.00 until 04.00 the next morning, except for essential reasons, said Apisamai Srirangsan, deputy spokesperson for CCSA.

Meanwhile, restrictions will also be tightened for all the 10 areas declared as dark-red zones, including the requirement for all convenience stores, shopping malls and restaurants to close latest 20.00.

In addition, activities that involve groups of more than five will also be banned, while public transport services will run until 19.30. Authorities have also urged people to stay home and work from home as much as possible.

JP Morgan has named Thailand as among five emerging economies that are most vulnerable to the Delta variant, with the other four being South Africa, Colombia, the Philippines, and Peru, according to a Reuters report.

Triad Trails

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Chiong sharing about the hard life of Chinese coolies during Singapore's colonial era

Standing before a stretch of shophouses along North Canal Road, former gang member Alvin Chiong shared how this sleepy street was once the territory of the third-largest secret society in Singapore in the 1800s, with 14,000 members.

These secret societies got their income from vice activities such as running gambling dens and prostitution houses, bankrolled by wealthy businessmen, and collecting protection money from businesses, said Chiong.

The 50-year-old is our tour guide on today’s walking tour, dubbed Triad Trails, which peels back the squeaky-clean image of Singapore to reveal the city-state’s dark underbelly past.

Why
The tour is organised by Singapore tour agency Actxplorer, in collaboration with Architects of Life (AOL), a social enterprise that aims to develop the potential of ex-offenders and youth-at-risks.

Leading these tours are ex-offenders like Chiong, who brings participants on an eye-opening journey to discover the seedy side of old Chinatown characterised by secret societies, opium dens and gambling joints.

“The aim of Triad Trails is to challenge the stereotypes that many have about ex-offenders. Through this tour, the public gets a first-hand experience listening to the stories of these ex-offenders. Not only will this give the public an insight into the life of a previous gang-member, it also makes the public understand the struggles they (ex-offenders) have,” said Nurfilzah Hanis Razali, a project executive at AOL.

“Additionally, the purpose of this tour is to empower and provide employment opportunities for the ex-offenders by allowing them to take charge of the tour.”

What
The tour kicks off with Chiong giving us a brief history of how Singapore’s gangland past had its roots in union groups formed by Chinese immigrants who came to Singapore to work in the 1800s. These union groups, which gave the migrants “a sense of security” and brotherhood, eventually evolved into secret societies.

From the gambling joints that once lined China Street to 34 Pagoda Street that was once home to an opium den, Chinatown’s sordid past as a hotbed of vices is brought to life during this tour. Chiong’s narrative blends the enclave’s history with related events from his own life, making for a tour that is equal parts informative and revelatory.

Recounting his past drug addiction journey mired with frequent brushes with the law, Chiong recalled: “My first arrest was in 1997 (during a police crackdown). I was arrested with about 2kg of heroin. I escaped the gallows. My friend (was hanged) because all his fingerprints were (found at the crime scene). They couldn’t find my fingerprints, and the evidence was not enough to sentence me to the gallows.”

Still, it was a decade-long journey to recovery, and it was only after four prison stints and several halfway house placements later, that Chiong decided to mend his ways. He started joining Christian support groups where he met his mentor-slash-pastor and decided to leave his criminal past behind for good.

Today, he works as a chef, and has been serving as a prison counsellor for more than six years. He also holds motivational talks at schools and volunteers with the Singapore Anti-Narcotics Association, helping drug users to overcome their addictions and find employment and lodging when they are released from prison.

How
The two-hour tour comprises of five pit stops around the Chinatown district. Each tour takes up to 16 participants, spilt into two groups, with no intermingling between groups during the tour, as part of Covid-safe measures.

The tour is supposed to conclude with a dining experience with the tour guides, where participants can learn more about their past involvement with drugs and gangs. But as dining-in at F&B venues are capped at groups of two under the current Phase 3 (Heightened Alert) regulations, participants were given takeaways instead.

However, at the end of the tour, we still got the chance to sit down for a no-holds-barred small group conversation with Chiong’s mentee – also an ex-offender – who is training to one day lead these tours on his own. Our chat gave us a rare behind-the-scenes glimpse into gang life and the secret goings-on behind prison bars.

According to an AOL representative, response for the tour has been “very good”, with slots fully booked for this month. Notably, the tour has drawn a mixed bag of participants, from both expats and locals, couples and families, and even church groups. Interest from corporate groups have also been forthcoming, with the majority waiting for the dining-in restrictions to ease before committing.

Verdict
Acting as a conduit for ex-inmates to find meaningful employment and integrate back into society aside, these tours go a long way in subverting stereotypes about reformed convicts through up-close and personal conversations.

While appealing to all ages, the tour may be especially eye-opening to younger Singaporeans who may be surprised to learn how one of the world’s safest countries was once a breeding ground for organised crime. Guided by ex-convicts who have been there, done that, it’s a refreshing take on the city-state’s gritty colonial past.

Rate: S$70 (US$52) per person
Dates: Every Saturday
Contact
Tel: +65 6222 2777
Email: contact@actxplorer.com
Website: https://actxplorer.com/tour2?id=154

IATA works to improve wheelchair handling

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Second InterContinental hotel to land in Riyadh

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IHG Hotels & Resorts will further grow its presence in Saudi Arabia with the signing of InterContinental Riyadh King Fahed Road, as part of a master development agreement with RIVA Development Company via its wholly-owned subsidiary RIVA Hospitality for Hotel Services Company.

Expected to open in March 2025, InterContinental Riyadh King Fahed Road will add to IHG’s current brand portfolio of nine operating InterContinental hotels in the Kingdom. The hotel will feature 250 guestrooms and 150-unit apartments as part of InterContinental Residences, alongside a pool, fitness centre and spa.

IHG signs MDA with RIVA Development Company to open InterContinental Riyadh King Fahed Road

In addition to five dining options featuring a diverse selection of culinary delights, the hotel will also feature a business centre, as well as 784m² of meeting and events space including a 600m² ballroom.

The latest development follows the signing of Hotel Indigo Riyadh King Abdallah Road, and is the second of at least seven hotels that IHG will be opening in Saudi Arabia with RIVA Hospitality for Hotel Services Company.

IHG currently operates 38 hotels across five brands in Saudi Arabia, with a further 20 hotels in the development pipeline due to open within the next three to five years.

Hilton to open flagship hotel in Singapore’s Orchard Road

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MTC taps UNITAR to upskill tourism, hospitality workers

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Malaysia Tourism Council (MTC) has signed an MoU with UNITAR International University (UNITAR) to upskill and reskill tourism and hospitality workers who have been retrenched during the pandemic to prepare them for new job opportunities once international borders reopen.

“Investment in skills upgrading and training during this downtime is critical, as we seek to enable the industry to emerge stronger and transformed in the new normal,” MTC president Uzaidi Udanis said during the online MoU signing ceremony between MTC and UNITAR.

MTC, UNITAR ink MoU to reskill retrenched tourism and hospitality workers

“The travel industry in the new normal is going to be very different from what it was. Travellers will do their research and buy their travel direct, bypassing the travel agent. To stay relevant, we must change according to the needs of the market. Travel agents have to be abreast with the latest digital technology, including AI and database management.

“With this collaboration between MTC and UNITAR, workers in tourism and hospitality businesses would be able to pick up new skills and capabilities to meet future challenges.”

MTC organising chairman and deputy president, K Thangavelu, said the MoU agreement is important to MTC for three reasons. “It demonstrates our strong support for UNITAR’s efforts to expand and strengthen its tourism faculty, it harnesses our people’s capabilities to create and apply innovative reskilling and upskilling solutions, and it is an important part of our continuing contribution to industry and community development in Malaysia.”

Sahol Hamid Abu Bakar, vice chancellor of UNITAR, shared that the university is working with MTC and its key players to push Malaysia’s economic recovery plan for the tourism industry by offering hospitality-related courses to upskill employees and agency owners under MTC.

UNITAR is the first, and currently, only university to collaborate with MTC to offer a fully online learning environment for hospitality and tourism education. The Hospitality and Tourism Department at UNITAR will offer Diploma in Tourism Management, Diploma in Hotel Management, Bachelor of Hospitality Management, and Masters in Hospitality Management.

Tokyo Olympics bans spectators amid Covid-19 emergency

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Parkroyal Collection Marina Bay, Singapore

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The garden-in-a-hotel concept packs in lush vertical gardens and 2,400 indoor plants

Location
Parkroyal Collection Marina Bay, Singapore stands tall in Singapore’s thriving Marina Bay area, which extends from the Central Business District, gifting its guests some of the most stunning views of modern Singapore.

Interior sights are just as alluring, as the property adopts a garden-in-a-hotel concept, packing in 15,000m2 of lush vertical gardens and 2,400 indoor plants. More than just a garden for the senses, the hotel has also built a garden that feeds its guests. The hotel’s own urban farm grows herbs, edible flowers and vegetables that are harvested and used for cooking at all-day dining restaurant Peppermint.

Perfect for business and leisure guests, the hotel is a stone’s throw from Suntec Singapore Convention & Exhibition Centre and Marina Square shopping mall, where there are several themed attractions for children, and a short car ride to Sands Expo & Convention Centre and the Orchard Road shopping district.

Its location along the scenic bay also grants the more active of guests a memorable running route, starting from the iconic F1 Pit Building and following the bay’s curve round to the Esplanade, Fullerton Bay, Marina Bay Sands, Helix Bridge and closing the loop back at the hotel.

Rooms
The hotel offers 583 keys across 10 room categories, from the entry level Urban Room, which spans 31-33m2, right to the crème de la crème 199m2 Parkroyal Collection Suite.

My two-night staycation with the children was spent in the Signature Marina Bay Suite – an impressive unit with equally spacious dining/living room and sleeping quarters equipped with a king bed. The private balcony is a bonus, allowing us an aural and visual preview of the upcoming National Day Parade that will be held on August 9 at The Float@ Marina Bay, right across the hotel.

The Signature Marina Bay Suite, a Collection Club rooms and suites selection, comes with the usual luxury trappings expected of accommodation in this category – privileged access to the Collection Club Lounge, Nespresso coffee machine, ensuite bathroom with both shower and bath, premium bath amenities, large workspace and a stable, complimentary Wi-Fi connection, and more. The in-room filtered water tap that provides a steady flow of clean drinking water is an excellent feature.

F&B
With dining restrictions still enforced during our stay, most of our meals were enjoyed in the comfort of our suite.

IRIS, the digital concierge, allows me to order all our meals via a QR code. In fact, IRIS is also the one to go to for extra room amenities, facility bookings – a new normal for hotel stays, so as to ensure capacity limits are adhered to – and destination information.

There is a good selection of in-room meals, with tasty options for all ages. It is good to see that the hotel has made meat-less options a staple on the menu, no longer a special order for those pursuing an environmentally-conscious lifestyle. Sustainably-sourced ingredients are also highlighted, giving guests a choice to cut their carbon footprint through their meals.

On the second night, we had dinner inside a beautiful greenhouse that is Peppermint. Due to on-going dining restrictions that prohibit self-serve buffets, Peppermint offers an a la carte buffet where diners will choose their desired dishes online and have their food served to them beautifully plated.

There were far more dishes than our belly could contain, from sashimi and seafood poached rice to spiced crabs and barbecue beef belly. Most important of all, every dish pleased our palate.

I give Peppermint extra points for having a halal-certified kitchen and buffet stations.

Besides Peppermint, the hotel is home to famed Cantonese restaurant Peach Blossoms, Ruth’s Chris Steak House, Sushi Jiro and Skyline Bar.

I’m saving my favourite F&B experience for last – cocktails at the Atrium Lounge. This is a calming flora-encased venue on the fourth floor, with skylight streaming in from high above, giving it a hidden paradise vibe. There are even pipe-in bird songs to complete the garden-in-a-hotel concept. Patrons can choose to sit at the bar and learn from chatty mixologists Michael and Julie about the botanical-inspired cocktails that the Atrium Lounge specialises in or cosy up on arm chairs in quiet corners. The hotel’s highly Instagramable nest pods, where small parties could gather for a drink or two, are strewn around the Atrium Lounge.

Atrium Lounge will be rebranded as Portman’s Bar, paying tribute to the hotel’s first architect John Portman, come August.

For Collection Club floor guests with young children, access to the adult-only Collection Club lounge is replaced with complimentary afternoon treats and evening cocktails at the Atrium Lounge. I think that is a wonderful exchange!

Facilities
The hotel plays its surroundings to its advantage. The Collection Club Lounge, pool and gym on level five present picturesque views of the Marina Bay skyline.

An open lawn occupies a space between the Collection Club Lounge and the pool deck, fringed with oversized ottomans for guests to laze on with a book or a mug of beer. I was told that more furniture will be brought in soon, to give that space a beach club vibe.

There are two mineral water pools on offer – a kiddy splash pool shaded by towering plants and a deeper one for adults to do laps. There are plenty of loungers around, including kid-sized ones. At night, 1,380 fibre-optic lights on the bottom of the pool transform the facility into a starry galaxy.

What is a rejuvenating hotel stay without a spa treatment? For this, guests can escape to St Gregory Spa.

A selection of meeting and function spaces are available, spanning over 18,580m2, with the largest being the pillar-free Garden Ballroom at 767m2.

Service
Contactless service offered through the IRIS digital concierge is a boon in pandemic times. The occasional human service interaction appears to be carefully orchestrated to ensure guests are given as much safe distance and privacy as they desire.

For example, our room service meal deliveries were completed swiftly, with minimal conversation. At Peppermint, used plates were cleared in good time, and service staff popped by occasionally to check if we needed attention.

We checked out on Sunday, along with many other families, and the process was over in under 10 minutes.

Verdict
Children make the most brutal critics, but my boys gave the staycation two thumbs up. We enjoyed the suite, slept in longer than we usually would, took long strolls around the indoor gardens, and relished every meal. The hotel works great for family sojourns, and I can imagine it will do well for workations too.

In my books, the hotel scores top marks for its biophilic design, which I found to be a real treat for the eyes and soul.

Number of rooms 583
Rates Published rates from S$1,000 (US$739.80) for Urban Room; current BAR from US$198.46
Contact details
Tel: +65 6845 1000
Email: enquiry.prsmb@parkroyalhotels.com
Website: www.panpacific.com/en/hotels-and-resorts/pr-collection-marina-bay.html

tiket.com adopts NDC with Amadeus

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Indonesia’s tiket.com has become the first OTA in South-east Asia to adopt the New Distribution Capability (NDC) programme to drive modern retailing, in a landmark partnership with Amadeus.

tiket.com will be able to access NDC offers from carriers which are connected on the Amadeus Travel Platform, such as special seat selection, baggage, and other personalised offerings. It will also be able to source additional NDC-enabled content available on Amadeus Travel Platform using the Amadeus Travel API.

tiket.com can access NDC offers from carriers as well as additional NDC-enabled content on Amadeus Travel Platform

Commenting on the NDC move, Andi Hendrawan, senior vice president of commercial, tiket.com, said: “It’s a key milestone I believe will help us at tiket.com to increase our transaction volume capability, system cost efficiency and accuracy. This partnership will solidify our position as the leading and pioneer OTA in Indonesia and provide our clients with offerings that are relevant at a time when travellers are getting eager to return to the skies.”

Sebastien Gibergues, vice president, online travel Asia Pacific region, Amadeus, reaffirms the company’s commitment to advancing the NDC programme and adoption. He said: “NDC is a key strategic priority for us, and we are excited to be working with tiket.com leveraging our investment in NDC technology for both travel sellers and airlines.”