TTG Asia
Asia/Singapore Thursday, 29th January 2026
Page 775

IHG embraces flexible working to tackle hospitality labour shortage

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IHG Hotels & Resorts has introduced a suite of new benefits including flexible work arrangements to its employees in Australia, as it looks to attract and retain skilled workers amid the talent shortage impacting the hospitality industry due to Covid-19.

Branded as IHG myBenefits, the platform includes hallmarks such as flexible work arrangements, as well as paid parental and partner leave, birthday leave, and the ability to use personal leave for proactive wellness. IHG is also moving domestic violence leave entitlements from an unpaid to paid leave arrangement, and making available sabbatical leave for its employees to pursue personal or passion projects.

Harwood: IHG’s myBenefits programme designed to give employees “a fuller sense of belonging and comfort”

Additionally, IHG employees will have access to the IHG myPerks platform which carries discounts and cashbacks at more than 400 retailers and service providers. The online platform also contains a Wellbeing Hub, which is designed to support staff physical, mental and financial wellbeing.

Leanne Harwood, IHG’s managing director Japan, Australasia and Pacific, said: “People who work in hospitality know that it’s a fantastic place to grow a rewarding career, but we recognise that, now more than ever, we have to do everything we can to make the most compelling proposition for people to join or stay in our industry.

“Part of that is making sure we are offering our employees the most attractive benefits and working conditions. Offering our colleagues flexible working agreements is something we are truly passionate about and it’s a policy that we are proud to be rolling out. Each colleague’s situation will be different, based on their role and personal circumstances, so we’re committed to working with them to find the best way to bring some more flexibility into their lives.“

Harwood added that as IHG gears up for another record year of hotel openings in the region, “we need to get people back to being excited about working in hospitality and we need to do more to attract people to a career in the accommodation sector“.

“By providing a compelling suite of benefits, perks and flexible working arrangements, we hope it will attract jobseekers to our industries and most importantly, retain the wonderful talent we already have in our business.”

Staycation demand in Singapore going strong: Tripadvisor survey

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Hyatt brings Park Hyatt brand to Changsha

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Mandarin Oriental Wangfujing, Beijing welcomes new GM

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Mandarin Oriental Hotel Group has appointed Richard Langonne as general manager of Mandarin Oriental Wangfujing, Beijing.

In his new role, Langonne oversees all operations at the 73-room luxury boutique hotel in the very centre of China’s capital.

He has nearly two decades of experience in the luxury hotel industry, most recently as hotel manager of Mandarin Oriental, Hong Kong, since 2017. In that position, he supervised daily operations and played a leading role in strengthening the positioning of the group’s flagship property.

The Frenchman began his career with Hotel de Crillon in Paris before moving to South-east Asia where he has held a variety of positions in launching and managing hotels across the region, including in Krabi, Bangkok, Macau and Hanoi. Langonne is no stranger to the China market, where he previously held posts in hotels in Shanghai and Guangzhou.

Australia looks to reopen its international border by Christmas

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Malaysia trade urges cautious approach to reopening of Genting, Melaka, Tioman Island

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The Malaysian government’s planned October 1 reopening of Melaka, Genting Highlands and Tioman Island to fully vaccinated domestic tourists has been met with cautious optimism by the travel trade who says precautions need to be ramped up ahead of reopening to avoid a further rise in Covid-19 cases.

Despite having undergone three lockdowns during this pandemic, the number of Covid-19 cases in the country remain high, with 15,759 new infections reported on Tuesday (September 21). Meanwhile, the ICU bed usage due to Covid stands at 100 per cent in Perlis and more than 90 per cent in Penang, Terengganu, Kelantan, Johor and Sarawak.

Genting Highlands is set to reopen to domestic tourists on October 1

On Tuesday, minister of tourism, arts and culture, Nancy Shukri, announced that the ministry’s proposal to reopen the three destinations from October 1 is still pending approval from the Special Committee on Covid-19 Pandemic Management. She added that the ministry is fine-tuning the SOPs on reopening tourist destinations on the mainland.

Malaysian Inbound Tourism Association deputy president, Mint Leong, said it is necessary for the authorities to conduct training on the SOPs for all business stakeholders in the three destinations prior to reopening.

She elaborated: “They should know how to manage the (tourist) flows without causing bottlenecks and what to do in the event a person tests positive for Covid-19.

“The big players in Genting have the manpower and experience in handling big groups of people. They would know how to manage domestic tourists with very tight SOPs in place. But what about the many SMEs in Tioman Island and Melaka – are they ready to reopen?”

She further questioned as to how the government plans to enforce the SOPs in public spaces such as beaches, including checking of body temperature and vaccination status, as well as the handling of positive Covid-19 cases.

Leong suggested instead of opening up the three destinations as a whole, the government should adopt a more cautious approach by pilot test reopening selected areas and first restricting inbound flow to residents in the Klang Valley before expanding to other states.

Yap Sook Ling, managing director, Asian Overland Services Tours & Travel, also stressed on the importance of implementing and enforcing clearly-defined SOPs and training all stakeholders on them before reopening.

She said: “The industry cannot afford the uncertainty of suddenly shutting down again and entering into another lockdown. We have to do it correctly this time.”

Yap also emphasised the need for capacity enforcement, as well as reminders for the public to adhere to Covid protocols, which could be done by having visual boards at places of attractions and restaurants.

Stakeholders laud Cambodia’s ASQ hotel scheme

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The launch of Cambodia’s alternative state quarantine (ASQ) hotel scheme is a welcome move following a raft of complaints over varying standards of quarantine options, said tour and hotel operators.

In April 2020, Cambodia introduced a mandatory 14-day quarantine for all arrivals. This was only available at registered hotels randomly allocated upon landing at Phnom Penh International Airport, with standards vastly varying.

Raffles Hotel Le Royal is among four accredited ASQ hotels in Cambodia; Executive Suite at Raffles Hotel Le Royal pictured 

Nick Ray, Hanuman Travel product director, said: “For more than a year, it was a lottery and a lot of people don’t like to gamble. It really was a lucky dip, where for some people it went well, and for others, really badly.”

In July, the government introduced an ASQ hotel scheme, with four properties registered to date: Sofitel Phnom Penh Phokeethra, Raffles Hotel Le Royal, Sokha Phnom Penh Hotel & Residence, and Courtyard by Marriott Phnom Penh.

Under the scheme, travellers on a business visa and Cambodians can choose where they stay for the 14-day quarantine period. Prices start from US$1,806 (Sokha) and include a choice of meals from the hotel menu and two PCR tests.

Ray said: “There were a lot of complaints previously about room size and quality, but what was really picked up on and shared across social media was the food standards. With the ASQ scheme, you have guaranteed quality.”

The introduction of the scheme has also proved a welcome boost for hotels that have been left virtually empty since the start of the pandemic.

Garth Simmons, CEO, Accor Southeast Asia, Japan and South Korea, said Raffles and Sofitel have seen a “positive trend” since the hotels signed up to the scheme in August. He noted it is mainly dignitaries and high-level business executives who check in.

Added Simmons: “We are optimistic that business will improve in Q4 and we would expect loosened arrival restrictions early next year with the reopening of the country.”

Marriott also noted a large number of quarantine bookings from existing and new clients.

While the scheme has been a welcome addition, Sinan Thourn, chairman of B2B Cambodia and PATA Cambodia, said there needs to be more choice added to the luxury hotels currently on the scheme.

He remarked: “You can’t limit the choice. The government should open more options, such as three- and four-star properties, and get the private sector involved, especially DMCs and travel companies, who are qualified to provide these services and recommendations.”

PPHG furthers global expansion with 13 properties planned by 2024

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Princess Cruises extends cruise pause in Australia

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Dusit expands China footprint with new Chuxiong signing

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