TTG Asia
Asia/Singapore Sunday, 14th December 2025
Page 537

InterContinental Chiang Mai Mae Ping welcomes new GM

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Peter Pottinga has been appointed as the general manager of the soon-to-open InterContinental Chiang Mai Mae Ping hotel.

In his new role, he will oversee all aspects of the hotel’s pre-opening and opening phases.

He was most recently the general manager of InterContinental Budapest before taking the helm at InterContinental Chiang Mai Mae Ping.

Heightened care for Changi Airport staff as China reopens

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Thailand rescinds Covid-19 vaccination rule for visitors

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Foreign tourists entering Thailand at Suvarnabhumi Airport

China welcomes first international arrivals

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Cathay Pacific to more than double flights to China

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Due to the coronavirus, the aircraft of Cathay Pacific parked at the taxiway of Hong Kong International Airport

Kimpton Kitalay Samui

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Cotai Water Jet resumes Hong Kong-Macau services

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Thailand toughens arrival checks for all international travellers

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Tokyo recognised as an accessible travel destination

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Tokyo has been named one of the most accessible cities in the world in a survey carried out by Valuable 500, a global business collective consisting of 500 companies innovating together for disability inclusion.

Some 3,500 disabled global travellers were surveyed in the 2022 poll about the accessibility of destinations they had visited. They listed Tokyo alongside Singapore, Shanghai, Sydney, Amsterdam, Paris, Las Vegas, New York, Orlando and London.

Tokyo’s Shinjuku Gyoen park has been recognised as an accessible attraction

The Japanese capital was praised for its kerb cuts on main streets, large and well-equipped accessible bathrooms and ubiquitous tactile ground surface indicators, which were invented in Japan for visually impaired people.

Respondents noted that nearly all train and subway stations in the city are wheelchair accessible and praised the excellent customer service, pointing out that “if not familiar with the station, disabled travellers will be personally escorted to the correct platform”.

The majority of buses in Tokyo are wheelchair-accessible while wheelchair-accessible taxis are available although “not easy to book”, the report continued.

Around half of respondents said Tokyo has “a wide variety of accessible accommodation close to cultural attractions, shops and restaurants”.

Furthermore, most museums, galleries and observation platforms, including Tokyo Skytree, are “generally very wheelchair-accessible”. Arts and entertainment venues, such as the National Noh Theatre, are also well-set up for the visually impaired, hard of hearing and those with mobility issues. Still, many ancient shrines and temples remain only “partially accessible”.

Shinjuku Gyoen, one of the city’s largest parks and a popular cherry blossom viewing spot, received special recognition for its access map and universal smartphone app that uses voice, video, text and vibration to guide disabled visitors.

In addition to infrastructure and information for disabled travellers in each destination, respondents noted “the importance of being treated with respect, and how a greater understanding of disability and the needs of people with disabilities can be as important as accessible infrastructure”.

Personalised hotel stays a popular choice among India guests: IHG

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A pan-India survey commissioned by IHG Hotels & Resorts (IHG) as part of the launch of their Guest How You Guest global loyalty campaign has revealed that guests highly value personalised hotel experiences that allow them to totally be themselves.

With a total sample size of 5,000 respondents including male (52.7%) and female (47.3%) from age groups of 18-65, the survey aimed to explore preferences and desires of guests during hotel stays, critical to offering a world-class hospitality experience.

Around 93% of guests felt they can completely be themselves while staying at hotels

The survey results revealed what guests are looking for in a hotel experience, with the three most popular features of a hotel stay being room services (58%), food selection at in-house restaurants (53%) and facilities such as pool, sauna (50%). Meanwhile, 40% of respondents enjoy in-room entertainment available in hotels.

The research showed that 32% are content walking around a hotel in their beachwear, while 22% like to dress their best for dinner and 19% are comfortable to just slouch in their sleepwear and hotel slippers. 17% of respondents admitted that not having to cook for themselves or clean up after (15%) are truly key luxuries that enrich the hotel stay experience.

A stand-out statistic was that 93% of guests felt they can completely be themselves while staying at hotels. While 56% feel they are always relaxed during their stay and 34% feel completely at home during their hotel stays, 12% worry that their kids may misbehave and cause disturbance to other guests.

The popularity of a personalised hotel experience (79%) was something IHG is seeking to celebrate with the launch of their Guest How You Guest campaign.

IHG also created a series of ‘hotel guest archetypes’ as part of the research. Among these, 31% are ‘memory-makers’ who focus on creating memorable experiences and touring around the local area; while 23% classed themselves as a ‘groupie’, most likely to relax and enjoy the company of family and friends. ‘Party people’ (17%) spent their days at the pool and going for drinks at night, while 16% were ‘romance-lovers’, enjoying luxurious, romantic trips with their partners. Finally, 10% are ‘explorers’, going off the beaten track to discover new experiences.

Sudeep Jain, managing director, South West Asia, IHG, said: “Guests remain the focal point of all our services, and thus it is imperative for us to understand their needs, desires and preferences to deliver what they’re looking for the most. It has been very insightful to understand that guests value personalised services at hotels the most.”