TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 492

Travel confidence holds up for over half of Asia-Pacific travellers despite economic headwinds: Booking.com

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Booking.com has released the 2023 edition of its APAC Travel Confidence Index (TCI) which provides an in-depth analysis of travel mindsets across Asia-Pacific.

The TCI 2023 research, commissioned by Booking.com and conducted independently by Milieu Insight, involved a survey of over 8,000 travellers from 11 countries and territories across Asia-Pacific conducted between April and May 2023.

The report unveils four distinctive traveller personas and provides insights into their motivations, priorities and travel behaviours

It presents an in-depth analysis of travel confidence and sustainability interest across various destinations in Asia-Pacific. The report includes rankings that assess the confidence level of travellers in each market.

Despite financial concerns ranking highest among their worries (42%), 73% of Asia-Pacific travellers maintain unwavering optimism for their future travel plans over the next 12 months.

Over half (53%) of travellers surveyed have no intention of postponing any of their travel plans, despite the complex and interconnected crises pressuring the global economy, including inflation, climate change and supply chain disruptions. Furthermore, 59% of these travellers not only remain steadfast in their original travel plans, but also intend to increase both the number of trips they take and their travel budgets for the year.

Additionally, the report unveils four distinctive traveller personas for the first time, providing valuable insights into their prime motivations, priorities and travel behaviours.

Conscious Explorers (Hong Kong, India, China, Taiwan) actively pursue eco-friendly and sustainable travel. They are passionate about exploring while minimising environmental impact. They engage in ecotourism, stay at sustainable accommodations, and support local communities to align with their values.

Comfort Seekers (Singapore, Australia) prioritise comfort and convenience. They seek indulgent experiences and accommodations with maximum relaxation, and value personalised services, high-quality amenities, and prioritise comfort over sustainability in their travel decisions.

Mindful Voyagers (Vietnam) have a deliberate and thoughtful travel approach, driven by their sense of responsibility to the environment and desire to help local communities. However, they often experience anxieties in unfamiliar environments and actively seek resources to overcome travel concerns and gain confidence.

Homebound Pragmatists (New Zealand, South Korea, Japan, Thailand) prefer practical travel and staying close to home. They prioritise convenience, efficiency, and optimising time and resources. They seek seamless travel experiences that are well-organised and efficient, making the most of their limited time and resources.

In Singapore, however, only 32% of Singapore travellers consider sustainability to be of importance, revealing a reduced emphasis on environmental considerations. In a world where eco-consciousness is on the rise, Singaporean travellers stand out as the least likely (18%) to invest in sustainable accommodation choices, suggesting a strong inclination towards prioritising personal comfort and indulgence during their journeys.

“Despite some macroeconomic headwinds, one thing remains clear for all Asia-Pacific travellers: their spirit of adventure and the desire to create lasting memories via travel remains steadfast and strong,” said Laura Houldsworth, managing director, Asia-Pacific, at Booking.com.

“Despite the profound impact of the pandemic, insights from this year’s Travel Confidence Index reassuringly proves that Asia-Pacific is well on its way to reclaim its position as the world’s fastest growing travel region.”

The report can be viewed here.

Auckland births new online platform to showcase its many highlights

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The launch of a new online platform, Discover Auckland, is set to deliver a one-stop-shop for all visitor-related experiences and events across Tāmaki Makaurau Auckland.

The latest initiative from Tātaki Auckland Unlimited, the new destination platform will feature listings of things to see and do across Auckland, and will improve the way locals and visitors discover the region by making it easier to plan a trip to Tāmaki Makaurau.

Discover Auckland will feature listings of things to see and do across Auckland

As a dependable resource for all Auckland travel and local destination inspiration and knowledge, Discover Auckland will also help promote the Tāmaki Makaurau region, its sub-regions, communities, businesses and events, and further enhance the Auckland brand.

Shelley Watson, director of marketing and communications at Tātaki Auckland Unlimited shared: “Globally, destination platforms now need to meet the high expectations of travellers in the digital age. With ever shortening attention spans, travellers tend to approach trip planning like a shopping experience, selecting elements of their holiday based on a few moments of online interaction.

“Up until now, the digital journey for Aucklanders and visitors looking to experience the region has been fragmented with no simple planning, booking or sharing path. The launch of Discover Auckland will directly address this gap in a way that also increases opportunities for visitor growth and increased spend per visit.”

Designed using consumer insights and global best practice to digitise and eventually commercialise the Auckland experience, data from the site will enable Tātaki Auckland Unlimited to tailor visitor attraction campaigns to specific audiences, and in the future, the platform will be used to help generate income and support the visitor economy.

Shelley Watson said: “Discover Auckland will support our region to thrive and compete with other global cities for visitors, talent, students, investment and business. The new platform will specifically support the wide variety of businesses in the visitor economy such as tour operators, cultural organisations, accommodation providers, restaurants, retailers, events, performing arts and music. There will be spill-over economic benefits to many other industries.”

Annie Dundas, head of visitor economy at Tātaki Auckland Unlimited said: “Discover Auckland will stimulate local demand, appeal to Aucklanders to explore their own region as well as attract visitors from Aotearoa and overseas. It will future-proof Auckland’s legacy and shape our visitor economy industry for many years to come.”

The platform will also have a feature enabling users to interact with the site and generate a personalised visitor experience via a section called “collections”. Here, users can curate a collection, such as an itinerary or list, of their favourite Auckland places and attractions, which can then be shared and saved for future planning.

“It’s a unique and innovative feature which we anticipate will have wide appeal,” added Dundas.

Vietjet restarts flights from Hong Kong to Phu Quoc and Danang

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Vietjet has resumed direct routes linking Phu Quoc and Danang in Vietnam with Hong Kong.

The thrice-weekly Phu Quoc-Hong Kong service will operate on Tuesday, Thursday and Saturday, while the Danang-Hong Kong route offers four weekly return flights on Monday, Wednesday, Friday and Sunday.

Vietjet has resumed services from Hong Kong to Phu Quoc and Danang

The airline also recently restored daily return services between Ho Chi Minh City and Hong Kong.

Maldives brings storytelling to life

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The Visit Maldives Storytellers’ Conference 2023, organised by Maldives Marketing and Public Relations Corporation, brought together international speakers, content creators, journalists, bloggers, and industry professionals from around the world to celebrate the power of storytelling and showcase the destination in an immersive and authentic way.

Following the conference, participants embarked on unforgettable adventures through eight regions of the Maldives – Raa Atoll, Laamu Atoll, Ari Atoll, Vaavu Atoll, Haa Alifuand Haa Dhaalu Atolls, Kaafu Atoll, Addu Atoll, and Fuvahmulah.

Participants experienced the unique culture, flavours, and adventures of the Maldives’ eight atolls

Along with the conference, participants also spent three days experiencing the unique culture, flavours, and adventures distinct to these atolls, and have become ambassadors, sharing their first-hand experiences and creating compelling narratives that will resonate with audiences worldwide.

Their captivating stories will inspire travellers to embark on their own journeys to the Maldives, fostering a deeper appreciation for the natural wonders, cultural heritage, and warm hospitality that await them in the Sunny Side of Life.

Join the Lego experience at sea this summer aboard Resorts World One

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Resorts World Cruises is collaborating with Lego for the first-ever summer theme cruise aboard Resorts World One from July 12 to August 30, sailing between Hong Kong and Kaohsiung.

Welcoming guests to an exciting World of Lego at sea with colourful Lego decorations and fun-filled activities for all ages, highlights include catching a photo with the Captain and Sailor Lego mascots on the ship as well.

Guests can sail on Resorts World One and enjoy an immersive Lego experience for all ages

For an immersive Lego experience, guests can also sign-up for the Lego BUILDcation packages at HK$288 (US$36) per guest, which features a wide-array of Lego activities and workshops, including a special Lego box set while stocks last.

Upon completing these activities, kids will also be presented with a special Resorts World Cruises and Lego certificate from the Sailor Lego mascot.

For more information, email Resorts World Cruises.

India leads British Airways post-lockdown recovery in Asia

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The Indian travel market is leading the recovery of British Airways in Asia, where the carrier is operating 56 flights a week in India, exceeding its pre-pandemic schedule of 49 weekly flights in 2019.

Addressing a media roundtable in New Delhi last week, Sean Doyle, chairman & CEO, British Airways, said: “One of the first markets that we were keen to rebuild all our presence was in India. We’re back flying to all of our flight gateways in India, (and) seeing a positive picture in terms of demand from the leisure and VFR segment although corporate travel has been slow to recover.”

British Airways now flies to five Indian cities including New Delhi, Mumbai, Hyderabad, Bangalore and Chennai; the India Gate in New Delhi, pictured

Doyle was in the Indian capital to officially open CallBA, the airline’s new call centre located in Gurugram, near Delhi. The centre will offer round-the-clock support to thousands of customers worldwide.

In China, British Airways resumed its flights to Shanghai in April while flights to Beijing began just last month. Beyond India and China, the airline is also operating flights to Singapore, Tokyo (Japan), Hong Kong and Sydney (Australia). Prior to the pandemic, British Airways flew to Kuala Lumpur, Osaka, Bangkok and Seoul – these flights have yet to be reinstated.

“There are a lot of footprints that we would like to reestablish. We would look to add our previous gateways back into the schedule before we add completely new destinations,” said Doyle.

Even though the carrier has no immediate plans to add more destinations to its Indian network, Doyle sees the strong Indian economy paving the way for future growth of the carrier.

“Fifteen years ago, we were flying to 20 to 21 cities in the US, and today we fly to 31 destinations. We don’t see any reason why we should not record that rate of expansion in India too and increase existing frequency,” he added.

British Airways now flies to five Indian cities including New Delhi, Mumbai, Hyderabad, Bangalore and Chennai. The airline also flies from London to Asia-Pacific destinations 113 times a week.

Sustainability tours join Go Green SG festival this year

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Visitors to Singapore this month can join the city-state’s sustainability journey, as the Go Green SG festival adopts a destination experience angle through a collaboration with the Singapore Tourism Board.

The festival, formerly known as Climate Action Week, is led by the Ministry of Sustainability and the Environment and features a host of sustainability-related events and activities in July that are put together by the public and private sectors.

Tribe’s Zero to Hero Food Sustainability Tour offers exclusive behind-the-scenes access to high-tech waste management processes as well as a walk through lively local food markets

Gardens by the Bay offers Sustainability Garden Cruiser Audio Tours as part of Go Green SG, where visitors will ride a cruiser to get an overview of the attraction’s sustainability features through the 30-minute audio tour. The tour runs daily at 12.00.

The attraction also conducts various activities under the Nature and Sustainability Tour banner – such as a Biodiversity and Ecosystems tour that looks at diverse habitats from around the world; and a Carbon and Climate tour that reveals Gardens by the Bay’s efforts in cutting carbon emissions.

Over at resort island Sentosa, visitors can join a two-hour guided bus tour that conveys the transformation of the island’s environment, or sign up for one of many enriching SentoSights activities organised by The Untamed Paths.

Green discoveries in July are available beyond major attractions, as curious ones are also invited to wade through freshwater forest streams and learn about stream ecology; find out how Black Soldier Fly contributes to waste management; spot flying lemurs in a secondary forest; uncover Singapore’s urban farms; and more.

One of Singapore’s most innovative tour designers, Tribe, is also contributing to the festival with its new Zero to Hero Food Sustainability Tour, which takes participants to various locations to find out what Singapore is doing to ensure and secure its food supply, and how ugly food can remain useful.

Tribe’s head of partnerships & business development, Yock Song Law told TTG Asia that the tour will remain on the market as a monthly experience, even as Go Green SG concludes, and will be offered mainly to corporate groups and niche international traveller segments.

Indie Singapore Tours, also known for curating unique tours of the city-state, has developed two programmes for Go Green SG – Planting Seeds, Harvesting Culture, which explores innovative sustainable initiatives in the Henderson area; and the History Wanderers, a kayaking tour that takes participants on kayaks down Marina Bay, where they will learn about Singapore’s relationship with water and commitment to water conservation. These activities will also be available beyond the festival.

Thiam Wei Toh, founder and chief storyteller of Indie Singapore Tours, said these sustainability tours could appeal to travellers, as “Singapore’s sustainability journey is unique”.

“We are limited in many different ways, but because of that we have to come up with innovative ways to solve the different ‘problems’ that we have,” said Toh.

Pointing to his History Wanderers kayak tour, he said the experience is a good way to understand how Singapore as a country approaches and resolves issues around natural resources.

The full list of tours is available here.

Agoda, Fliggy expand global hotel options for Chinese travellers

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Agoda and Fliggy have expanded their partnership, providing an opportunity to leverage strengths and collaborate in areas such as overseas hotel supply chain, digital marketing, and innovation in accommodation.

This will give hundreds of millions of Fliggy users access to Agoda and Booking.com’s 3.6 million global inventory of hotels, homes, apartments, and other accommodation options, as well as value deals.

The partnership enables Fliggy to customise and tailor inventory and initiatives from Agoda and Booking.com

Accommodation partners will benefit from a stronger presence in China.

At the same time, the partnership enables Fliggy to customise and tailor inventory and initiatives from Agoda and Booking.com. Through data and technological solutions, Agoda and Fliggy will share insights to enhance the consumer experience and create opportunities to expand their international travel market presence even further.

Fliggy’s CEO Zhuoran Zhuang said: “(The partnership) will position our international accommodation offerings at the forefront of the industry, providing Fliggy’s customers with the opportunity to book great value hotel stays globally.”

Zhuang hopes the partnership will also cater to Chinese travellers’ higher expectations for high-quality and wide ranging accommodation options.

Omri Morgenshtern, CEO at Agoda, added: “Our partnership with Fliggy continues to help us make headway in the Chinese travel market and with the upgraded store we hope to strengthen our foothold even further.”

Trip.com Group announces childcare subsidy for global employees

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Trip.com Group plans to invest one billion yuan (US$137.6 million) on childcare subsidy to support its employees in family planning and promote working families.

Global employees who have been with the company for three years or more will receive an annual cash bonus of 10,000 yuan for each new-born child every year from the child’s first birthday until the child reaches the age of five.

Trip.com Group’s goal is to empower its employees to balance their family and professional lives

James Liang, executive chairman of the board of Trip.com Group, said: “Employees are our greatest asset to the company and we are committed to creating a better and more supportive working environment for them. Through the introduction of this new childcare benefit, we aim to provide financial support that will encourage our employees to start or grow their families without compromising on their professional goals and achievements.”

This childcare subsidy is a further commitment towards the company’s goal of building an inclusive and supportive workplace, to empower its employees to balance their family and professional lives.

Trip.com Group also implemented a hybrid working scheme through which employees across various markets could opt to work remotely on certain days of the week – it was the first internet company in China to implement the scheme, which has now been adopted in 14 regions and countries, including Hong Kong, Singapore, Malaysia, Thailand, Japan, and Australia.

Centara signs Centra by Centara Ratchada Hotel Bangkok

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Centara Hotels & Resorts has signed a hotel management agreement (HMA) with Thai Hospitality Management Company for Centra by Centara Ratchada Hotel Bangkok, slated to open in December 2024.

The partnership marks Centara’s sixth hotel in Bangkok and the second HMA to be signed with Thai Hospitality Management Company.

Centra by Centara Ratchada Hotel Bangkok will open in December 2024

The 306-room hotel is located 10 minutes from Ladprao MRT station, and will feature an all-day dining restaurant, rooftop restaurant, meeting rooms, swimming pool, spa and gym.