TTG Asia
Asia/Singapore Thursday, 25th December 2025
Page 441

Taiwan’s Colatour adopts Amadeus technology to drive booking conversions

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Colatour, owner of Taiwan-based Comfort Travel Group, has selected Amadeus as its primary travel technology partner.

The collaboration will see the roll out of a strategic business transformation journey, starting with the implementation of Amadeus Instant Search for Online Travel Agencies.

Colatour hopes to drive increased conversions from search to booking with Amadeus’ solutions

Amadeus Instant Search for Online Travel Agencies offers access to millions of flight prices, with visibility across metasearch players. Agencies can tailor offers to suit their needs depending on the most relevant business use cases, instantly retrieving fares from one origin to many destinations over a large date range.

With this solution, Colatour hopes to drive increased conversions from search to booking by improving speed, accuracy and customer experience.

Allen Ma, general manager, Comfort Travel, said: “As the travel ecosystem continues to evolve, content has become increasingly fragmented. This imposes challenges when it comes to maintaining reliable technical infrastructure.

“By adopting Amadeus Instant Search for OTAs, we will be able to renovate our search products in a highly scalable and predictable way.”

Xiamen Airlines commences non-stop flights to Paris

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Xiamen Airlines has launched a non-stop service from Xiamen to Paris on July 6.

The service operates once a week between Paris-Charles de Gaulle Airport and Xiamen Airport, and frequency will be increased if demand calls for it.

Xiamen Airlines has launched a weekly non-stop service from Xiamen to Paris

This marks the 12th intercontinental route for the airline since 2015, when the first Xiamen-Amsterdam intercontinental flight was introduced.

The airline also has plans to launch a new service to Doha, Qatar, and increase flight frequencies to Singapore, Amsterdam, Los Angeles, and Vancouver.

Contiki peers into the South Korean soul for the first time

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Contiki has launched its first-ever tour to South Korea, with a nine-day trip that begins and ends in Seoul.

Highlights for South Korean Soul include a high-speed rail journey to Busan, a stopover at Jeonju – the UNESCO World Heritage town, time in Gangnam and Seongsu, a trip to the Demilitarized Zone (DMZ), a visit to the Awon Hanok Gallery, and partaking in a Korean BBQ dinner on the final night.

Travellers can enjoy evening views of Busan onboard a private yacht

Alongside this, travellers will have the chance to discover Busan by night onboard a private yacht, as well as watch a baseball game and star in their very own K-pop music video at an additional cost.

As with all Contiki experiences, a trip manager and local guide are on hand to take care of all navigation, transportation and other matters, so travellers need not worry about language barriers.

Prices start from US$2,282 per pax, with a maximum of 20 people in a group.

For more information, visit Contiki.

Cultural heritage tourism garners more interest

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Tourism stakeholders in Asia-Pacific are increasingly recognising a growing demand for local cultural experiences among travellers, and say that earnings can help to support local communities and preserve cultures.

Speaking at the recent PATA webinar, Cultural Heritage and Tourism – Best practices from Asia Pacific, jointly co-organised with Airbnb, the latter’s Asia-Pacific director of public policy, Steven Liew, said there is healthy demand for historical homes in Asia-Pacific, a category that was introduced last year.

Seoul offers a support programme that improves residential conditions of hanoks, and has plans to build 10 new hanok villages within the next decade

Due to intensifying demand from travellers, Airbnb is now working closely with NTOs to expand its listings of historical homes within the region. Just last month, the company signed a memorandum of understanding with the Ministry of Tourism, Government of India to showcase India’s heritage stays on its accommodation platform.

Airbnb currently has more than 800 traditional houses (hanoks) across South Korea, over 500 historical homes in Japan, and more than 400 historical homes and 20 castles in India.

There are also plenty of unique experiences with passionate and knowledgeable hosts for guests looking to immersive themselves in the traditions of past and present communities in the places they visit, Liew added.

Governments are also taking cue from the increasing demand for cultural heritage tourism – besides preserving the architectural heritage of a place, they are also supporting local economies in rural areas by creating jobs and offering capacity building opportunities.

Fellow panelist, Sanghoon Lee, executive director, tourism industry division, Seoul Tourism Organization, shared that under the Seoul Metropolitan Government’s new masterplan, Seoul will build 10 new hanok villages within the next decade, thus expanding the country’s heritage architecture collection for the pleasure of its residents and visitors to the city.

The city also has a support programme that improves residential conditions of hanoks, with subsidies for renovation costs, he said.

Montakarn Suvanatap Kittipaisalsilp, programme officer for culture, UNESCO Bangkok, Thailand, shared that UNESCO and the Designated Areas for Sustainable Tourism Administration of Thailand are going to launch a new project to build a network of tourism professionals that know how to maximise the use of intangible cultural heritage and creative industries in the local areas.

Meanwhile, Laura Jones, stakeholder & industry engagement director, Tourism & Events Queensland, said her organisation is guided by the vision of the Aboriginal Torres Strait Islander subcommittee on the board to see Aboriginal and Torres Strait Islander peoples cultures and history celebrated, and truth-telling valued.

“The way to do that really is through tourism. So, that is the way to preserve and promote and protect, and we want to see equal opportunity and self-determination,” said Jones.

She also stressed on the importance of ensuring that the Aboriginal and the Torres Strait Islander peoples histories, stories and cultures are shared authentically and with their permission.

ANA Intercontinental Tokyo names new GM

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ANA InterContinental Tokyo has appointed Michael Janssen as general manager of ANA InterContinental Tokyo, as well as portfolio general manager.

Joining ANA InterContinental Tokyo from Kimpton Kitalay Samui, Janssen will be responsible for day-to-day operations and strategic direction of the hotel.

The German national has over 25 years of experience with IHG Hotels & Resorts across Europe, the Middle East, Africa and Asia, and brings extensive knowledge and expertise to his new role.

Collaborate for good

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How can industry players identify the right partners to collaborate on sustainable programmes?
One way is to seek out industry leaders and see who they work with. Another way is to attend industry events, such as conferences, seminars, and trade shows that specifically focus on sustainability and innovation, and meet with potential partners.

It is also important to consider the needs of your business and the goals of your partners when making decisions about collaboration. Consider also starting with smaller pilot projects to test the compatibility and effectiveness of collaboration with potential partners.

When collaborating with partners, it is important to set clear goals and expectations, as well as establish a communication plan and to regularly review the progress. By working together, industry players can develop and implement sustainable initiatives that will benefit not just their properties, but also the entire industry.

What are the challenges in finding such suitable collaborators and how to overcome them?
The first challenge lies in getting connected with suitable collaborators. One way to address this is by venturing outside of your industry and expanding your network.

This broader approach increases the chances of finding like-minded partners who bring fresh perspectives and diverse expertise to the collaboration.

The second challenge involves finding the right rhythm to work together effectively. Overcoming this requires creativity in finding solutions and establishing collaborative processes. Encourage open and transparent communication from the beginning, allowing all parties to share their expectations, goals, and challenges. This helps in aligning efforts and finding common ground.

Additionally, be open to exploring different collaboration models and methodologies, adapting to the specific needs and dynamics of the partnership. Experiment with agile approaches, flexible workflows, and shared decision-making processes to foster collaboration and maximise the collective impact.

How can industry players capitalise on sustainable practices to boost cost-efficiency and open new pockets of innovation with their business?
Switching to renewable energy sources, such as solar and wind power, can save hotels money on their energy bills. Implementing energy-efficient measures, such as LED lighting, smart thermostats, and occupancy sensors, can also significantly reduce energy consumption and operational costs.

At Hotel101-Manila, we have transitioned to use all LED lights. We also use solar lamps in our perimeters.

Sustainable food sourcing can also help hotels reduce their food costs and support local farmers and communities too. Collaborating with suppliers who prioritise sustainability can lead to cost savings and innovation opportunities. Partnering with suppliers that use eco-friendly packaging and materials, reducing waste, can enhance their brand’s sustainability image.

Engaging guests in sustainable practices not only enhances their experience but also opens up new opportunities for innovation. For example, hotels can introduce guest reward programmes for eco-friendly behaviour, such as opting for towel and linen reuse, promoting sustainable transportation options, and offering unique experiences that highlight local culture and environmental conservation.

How can hospitality players determine technologies and partners who can support them on carbon data transparency?
Identify the key metrics you need to track. Hotels can explore technology solutions that specialise in carbon footprint measurement and reporting.

Look for companies that provide comprehensive carbon accounting tools, data analytics capabilities, and integration with existing systems. Research their track record, client testimonials, and their commitment to data privacy and security.

With Hotel101 Group, we have partnered with the Philippine Center for Environmental Protection and Sustainable Development, Inc. (PCEPSDI), the United Nations Environment Program (UNEP) and the Philippines Department of Tourism (DOT), who have trained and given us the RE Tool to measure our carbon footprint and our sustainability programmes in relation to energy conservation, water conservation and waste reduction.

Some other examples include the use of carbon footprint calculators, which can help hotels estimate their carbon emissions.

Sustainability management software can help them to track their sustainability performance and to identify areas where they can improve. Sustainability consultants can also assist hotels develop and implement sustainability initiatives.

What will you be speaking about at the upcoming Digital Travel APAC?
I will be speaking about the importance of sustainability in the hospitality industry, from the point of a mid-class, three-star local Filipino hotel chain, as well as how we restarted right when borders reopened after the pandemic with Hotel101 Group’s 101 STAY GREEN programme.

I will also discuss the challenges that the industry is facing and the opportunities that sustainability presents in our sector.

Hotel101 Group will soon be recognised as one of the most technologically advanced hotel chains across all parts of its value chain. We will also launch our Hotel101 App that is set to integrate the fully automated self-check-in system with IOT (Internet Of Things) capability soon.

This year’s Digital Travel APAC, in particular, is significant as we are seeing rapid advancement in deep tech, characterised by breakthroughs in artificial intelligence, machine learning, blockchain, and other cutting-edge fields, which are reshaping the travel industry.

Catch Gomez and other progressive business leaders sharing their insights at the upcoming Digital Travel APAC 2023 from August 15 to 16, 2023.

Cambodia to boost luxury travel with new seaplane services

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Cambodia is gearing up to launch the country’s first premium seaplane service, piquing hopes it will lure more luxury travellers to its shores.

The Royal Group of Cambodia and Seaplane Asia recently signed an agreement to launch seaplane operations in the Kingdom. Named Samra Seaplane, the venture aims to enhance air access and interconnectivity for residents, businesses and visitors.

Cambodia’s first premium seaplane service aims to enhance air access and interconnectivity for residents, businesses and visitors

Speaking at the signing ceremony, Seaplane Asia CEO, Dennis Keller, said: “Cambodia possesses tremendous potential for amphibious seaplane operations, given its extraordinary natural beauty and growing economy, as well as tourism industry.

“Together, we will write a new chapter in the Cambodian aviation and transportation sectors and unlock unparalleled travel and lifestyle opportunities, while tourism is at the heart of the business model.”

Richard Casswell, managing director of Kouprey Adventures, said as long as the rates are competitive, the development of Samra seaplane will be a welcome addition for high-spending guests.

“It will be especially interesting for those guests wishing to fly to the islands, such as Song Saa Private Island and Royal Sands (on Koh Rong),” he noted, adding that he is hopeful Samra Seaplanes will offer private scenic excursions across Cambodia.

“Ultimately it cannot hurt in lifting the image of Cambodia when it comes to luxury options travellers may be looking for when considering Cambodia as a destination for their next holiday,” Casswell added.

Steve Lidgey, general manager at Travel Asia a la Carte, believes a small volume of luxury travellers, especially Cambodians, will “seize the opportunity” to fly by seaplane to destinations, especially the islands.

“It’s a unique way to travel in Cambodia, and it might be of interest to international travellers if scheduled flights or helicopters are not available,” he said, adding that, if feasible, being able to land at exclusive remote resorts, such as on the river at Canvas & Orchids Retreat in Tatai, would be “very attractive”.

The service is slated to start late-2023 to early-2024 and will initially operate from Phnom Penh to locations within 1.5-hour flying time. This includes Siem Reap, Sihanoukville, Koh Rong island, Song Saa Private Island and Kep.

Philippines introduces Hop-On-Hop-Off bus tours

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Philippines’ Department of Tourism (DoT) has launched its first-ever Hop-On-Hop-Off (HOHO) bus tour programme in Manila’s Cultural Hub tours.

The Cultural Hub will have nine stops comprising Robinsons Manila, Raja Sulayman, Rizal Park Luneta, National Museum, Malacañang Heritage Tours, City Hall, Escolta, Binondo, and Intramuros.

Tourists can explore Manila at a leisurely pace with the new Hop-On-Hop-Off bus tour programme

From an introductory price of 1,000 pesos (US$17.95) per pax, tourists can explore Manila one bus stop at a time, choosing from curated and DIY itineraries with the option for private and guided tours.

Leading the launch was tourism secretary Christina Garcia Frasco, who commented that the flagship programme elevates the tourism offerings of the country by providing convenience and digitalisation.

She added that tourists can “book through an app, curate their experiences, and travel at their own convenience”.

With the growing desire of travellers for more immersive experiences, the programme aims to “give opportunities to reintroduce Manila to our fellow Filipinos” and to attract “foreign tourists to this beautiful gem of a city” by introducing them to the Philippines’ heritage, culture, arts and “the story of the City of Manila”, shared Frasco.

She said the bus tours offer a hassle-free, seamless, contactless and convenient option, which will play a pivotal role in improving the tourism experience in Manila.

Citing the importance of developing Manila’s cultural aspect of tourism, city mayor Honey Lacuna said: “The Department of Tourism and the City of Manila curated the attractions to be visited and made sure that this initial run will truly reflect the character of our city. As HOHO progresses, we will make sure to incorporate other parts of our eight tourism hubs which is the core of our tourism development plan.”

Travellers can visit the dedicated HOHO website for more information, or download the mobile app which allows the users to book tours, make cashless payments, monitor bus arrivals, and more.

Macau takes roadshow to its key market across the border

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Macao Government Tourism Office (MGTO) has concluded its three-day Experience Macao Unlimited Roadshow in Hong Kong, a tourism source deemed to be the destination’s second largest.

The event which kicked off on July 7 at Olympian City, showcased Macau’s summer highlights, latest travel tips, and special offers. Besides celebrity performances, the visiting public also participated in interactive games, multimedia check-in installations, and parent-and-child workshops.

The three-day roadshow in Hong Kong featured exhibition booths that reflected Macau’s diverse offers

Different exhibition booths reflected Macau’s diverse offers that span these categories: tourism + gastronomy, tourism + art, tourism + sports, tourism + MICE, tourism + technology, and tourism + education.

The Roadshow’s Mega Sale also had a variety of travel packages up for grabs, including the sale of Macau Pass, a smartcard that can be use on public transport and is accepted by various merchants across the destination.

MGTO director Maria Helena de Senna Fernandes, said Macau remains a top shorthaul travel destination among Hong Kong residents, with many arriving for family visits and vacations in recent months, as land and sea transport services resumed.

In tandem with the Experience Macao Unlimited Roadshow in Hong Kong, MGTO is carrying out a spectrum of online-offline promotions to attract Hong Kong travellers for overnight stays and expanded spending.

Vietjet to ramp up flight frequencies on Australian routes

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Vietjet will increase the frequency of direct flights to and from Australia from 20 to 34 flights per week from December 2023.

From December 1, Vietjet will operate daily return flights from Ho Chi Minh City to Melbourne, while the Ho Chi Minh City-Sydney service will have daily return flights from December 5.

Vietjet will increase flight frequencies to Australia from December

Starting December 6, the airline will fly from Ho Chi Minh City to Brisbane with three return flights per week.