TTG Asia
Asia/Singapore Thursday, 1st January 2026
Page 430

Doing tourism better

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Regenerative tourism is the direction which New Zealand has taken coming out of the pandemic, where the country’s goal is to go beyond sustainable travel, and help visitors leave it in a much better place than when they first arrived.

Before the pandemic, New Zealand was at risk from overtourism, where in 2019, the country of five million was hosting 11 million visitors a year from 2016 to 2019, shared Cameron Hayes, marketing manager sustainability, Tourism New Zealand. While this meant that the tourism sector was thriving and there were many economic and social benefits, this enormous number was putting a strain on the environment and its people.

Springfield is a small town in the Selwyn District of Canterbury, in the South Island of New Zealand. (Photo: Matt Crawford)

This led to the creation of Tiaki – Care for New Zealand, as New Zealand sought to build back better after the pandemic. Tiaki, a Mãori word that loosely translates to care, conserve, and protect, is made up of five behavioural pillars (Protect Nature, Keep NZ Clean, Be Prepared, Drive Carefully, and Show Respect) that inspire visitors to travel safely and conscientiously.

Acknowledging the Tiaki promise is one thing; visitors are also encouraged to walk the talk, such as by giving wildlife space, not using a drone, keeping camping areas clean, not drinking and driving, paying attention to speed limits, not littering, and respecting Mãori sites.

Local tourism operators are making it easy for travellers to do the right thing.

Dale Burrows, director, Franz Josef Wilderness Tours, told TTG Asia: “One of our efforts includes a push for predator-free New Zealand, to give the kiwis (birds) a chance. We have partnered with Zero Invasive Predators and Predator Free South Westland initiative by assisting with transport to areas along the Lake Mapourika and Kiwi Sanctuary shoreline.

“We also assist with responses they have had through their network of AI Camera and monitoring systems in the surrounding rainforest.”

Foraging for Māori ingredients (Photo: Miles Holden)

One of the company’s achievements was working with the Department of Conservation on the Operation Nest Egg programme to bring back the rare Rowi Kiwi back from the brink of extinction into a stable pocket of 500 birds; and in the last year or so, Franz Josef Wilderness Tours has also achieved carbon zero.

Guests on their tours within the Westland Tai Poutini National Park will also be able to check traps, and learn about conservation efforts firsthand.

Burrows added: “Education is a very important part of Tiaki. We teach guests about the flora and fauna of New Zealand, and sustainable practices like leaving only footprints.”

Similarly, Darren Gamble, tourism manager of Mount White Station in Arthur’s Pass, is offering longer, immersive stays that show tourists how close the locals’ relationship with the land is.

Gamble elaborated: “Visitors get to learn about beekeeping through the three-hour pollen-to-plate experience. They go out with the beekeepers to harvest the honey, then to the extraction, before trying some honey paired with wines. We also can take guests to see the sheep, shepherds, and 15 dogs they work with. There’s also a deer paddock on-site.”

By revelling in these experiences, Gamble pointed out travellers will be able to learn about what farmers struggle with, and show them how much effort goes into shearing a sheep to produce enough wool to make a sweater, as well as reconnect with nature to boost mental health.

Further up on the North Island, Sam Sutton, director, Rotorua Rafting and Rotorua Ziplines, is on a mission to plant 100,000 native trees, which will in turn rid 90 per cent of gorse (a yellow-flowering shrub that is a major invasive plant species in New Zealand).

He told TTG Asia: “We have a whole pest control network set up, and it’s easy for clients to participate in. These include planting a tree, or supporting a programme that deals with predators. New Zealand has the fastest rate of extinction of our indigenous species more so than any other country (due to invasive flora and fauna introduced by early settlers).”

During the company’s rafting tours, guides take time to point out the different flora and fauna and explain their purposes. They also explain why rats and possums are killed – because these introduced animals are destroying New Zealand’s ecosystem. Possums consume 20,000 tonnes of foliage each night, while 68,000 native birds are eaten by introduced predators every night.

Sutton opined: “Honestly, I don’t think there’s another industry that’s got more focus and buy-in from the operators in all aspects. In New Zealand, regenerative tourism is at the core essence of what everybody does.”

Experience culture at Te Pā Tū (Photo: Miles Holden)

Rene de Monchy, chief executive, Tourism New Zealand, stated: “Our vision by 2030 is that we want all visitors to New Zealand to be of high quality, which will lead to a more productive and regenerative New Zealand.”

He noted that “high-quality visitors” go beyond “high net worth visitors”, and includes travellers who are engaged with New Zealand’s culture and nature, and undertake a range of experiences at different times of the year.

“Visitors to New Zealand who’ve been influenced by our work either on a consumer or trade level will spend more, visit more regions, and come in the off-peak seasons, and have higher efficacy for New Zealand after they leave.

“These visitors will enrich the wellbeing of New Zealand, help to create jobs, restore nature, and enhance our heritage building. That is very important to us,” said de Monchy.

Maldives kicks off roadshow series in South-east Asia

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Maldives Marketing and Public Relations Corporation (MMPRC) hosted a successful roadshow in Jakarta, Indonesia today, the first of a series of three roadshows in South-east Asia.

The second roadshow will be held at Kuala Lumpur, Malaysia on August 2, followed by a third roadshow on August 4 in Bangkok, Thailand.

MMPRC held its first roadshow in Jakarta, Indonesia on July 31

The roadshows not only promote Maldivian products and experiences, but also focuses on networking with the tour operators and travel agents from the region, strengthening trade relationships, and maintaining South-east Asia as one of the top source markets for the Maldives. Participants will also have the opportunity to win stay packages during the event.

A total of 17 companies from the Maldivian tourism industry are taking part in the roadshows, including Adaaran Resorts & Heritance Aarah Maldives, Furaveri Island Resort & Spa, Holiday Inn Resort Kandooma Maldives, Inner Maldives Holidays, Island Life Travel, Lily Beach Resort & Spa, Maldives Getaways, Oaga Art Resort, Plumeria Hotels and Resorts, Pullman Maldives Maamutaa, Resort Life Maldives, Roam Maldives, Splendid Asia, Sun Siyam Travels, The Residence Maldives, Travel Connection Maldives and UI Maldives.

As of May 2023, the Maldives has welcomed a total of 24,573 arrivals from South-east Asia. MMPRC has also promoted the destination at major travel fairs in the region, such as MATTA 2023 in Malaysia and ADEX Ocean Mission 2023 in Singapore, and will participate in upcoming major trade shows such as NATAS Holidays 2023 and ITB Asia 2023.

Philippines introduce e-visas for inbound Chinese travellers

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The electronic visa system to be rolled out by the Philippines for Chinese nationals beginning August 24 is a shot in the arm for this erstwhile robust inbound market which remains frail so far, contrary to expectations.

Calling the e-visa “a welcome change”, Mary Ann Ong, general manager inbound, Bridges Travel, added that the winter season is approaching, which is when China’s outbound travellers tend to look for warmer climes. This puts Philippines in a good position to attract them.

Philippines will commence e-visas for inbound Chinese travellers from August 24

Currently, holidaymakers from China are trickling into the Philippines, and instead, there are more business travellers, Ong said on the sidelines of the Philippine Tour Operators Association’s launch of the 34th Philippine Travel Mart (September 1-3, 2023).

Tourism secretary Christina Garcia Frasco said: “The e-visa will be a game changer for the Chinese outbound market, which currently prefers other South-east Asian destinations such as Thailand, Indonesia, Vietnam, Malaysia, and Cambodia which provide (them with) landing visas.”

As of July 26, Department of Tourism numbers show there were only 137,822 visitors from China, a far cry from 2019 when over 1.7 million Chinese visited, making them the country’s second and fastest-growing inbound market after South Korea.

An industry source requesting anonymity said China arrivals are still weak due to the stringent visa approvals that serve to prevent the onslaught of illegal Chinese workers of Philippine offshore gaming operators, a recent contentious issue between the two countries.

Once the e-visa system for Chinese nationals take off, Indian nationals will be the next in line to be able to apply for entry visas online.

Applicants have to register and create an account on the official website or the app, fill out the application form, upload the required documents, and make payment. The processing time for single entry visas is about three to eight days, whereupon the approved e-visa is emailed to the applicant.

The future of Chinese outbound travel trade: Dragon Trail Research

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As Chinese outbound travel restarts and major international travel industry events return to the country, Dragon Trail Research conducted a survey between June 7 and July 3, 2023 with mainland Chinese outbound travel agencies to uncover the best way to work with the trade in 2023, and the products most in demand with overseas destinations and travel suppliers.

The Chinese Outbound Travel Trade Survey 2023 provided an overview of the overall Chinese outbound travel market, with practical applications for product development. The most popular travel product sold by travel agents this year was FIT, with group tours limited in size to 20 or fewer travellers. Millennials were also the core customer group for Chinese travel agents selling outbound trips.

The survey showed that clients value quality and comfort, interesting destinations, and unique experiences over low prices

As for whether there were changes in what clients value the most when choosing a travel product, quality and comfort, interesting destinations, and unique experiences rank much higher than low prices. Plus, popular holiday themes proved to be beach and island, and family trips.

The full recovery of the outbound Chinese travel market still faces significant obstacles, among which visa applications and high prices are the most onerous, according to the travel trade. Still, survey respondents were eager to meet international partners once more, with offline events chosen as the most helpful way to receive information from overseas destinations and businesses.

Meanwhile, online platforms, such as WeChat, should not be overlooked, as more than half of respondents said online training courses and live webinars were the most useful resources for them when dealing with overseas destinations.

Based on the survey’s findings, Dragon Trail Research has the following eight recommendations for B2B engagement.

Time to meet in person
During the pandemic, some questioned whether in-person events and meetings would ever return. The answer from the Chinese travel trade is a resounding “yes.” 61% said that meeting at an offline event would be their preferred way to work with overseas travel destinations and businesses, while 70% said they are currently making sales to consumers at in-person events – the leading sales channel.

Invest in online training
Digital channels are also vital to both training and sales. 56% of travel agents said that online training courses and live webinars would help them to work with overseas suppliers. Digital channels – particularly WeChat – are also popular for travel agents making sales to their clients.

Millennial market dominates travel trade sales
Post-90s travellers are driving travel agent business in 2023, followed by the generation born in the 1980s. Whether engaged in B2B or B2C travel marketing and sales, it is important to consider the behaviour and demands of Chinese millennials.

Focus on independent and small group travel
With the number of countries where Chinese travel agents can sell group travel products still restricted to less than half of pre-pandemic levels, bookings for independent travellers are considered the most popular product type by 42%, ahead of group tours (34%) and customised travel for private groups (24%). Small group sizes of 20 people or fewer are also popular.

Natural settings, family travel, and special experiences are selling best
Travellers value experiences, relaxation, nature, and family time in 2023. According to travel agents, beach and island (37%) is the leading travel theme, followed by family travel (33%). Nature, arts and culture, as well as adventure/sports, are also popular themes for travel products booked through an agency.

Quality and experiences valued over low prices
When asked about what their customers value most when booking travel, travel agents overwhelmingly chose the quality of products and experiences offered in destination over low prices.

Leading obstacles to recovery
China reopened more than six months ago, but there are still obstacles impeding the travel trade’s recovery. The top barriers to selling outbound travel are difficulties in getting visas, and the high prices, especially airfares.

Prioritising Chinese-language communications
When it comes to materials and communications from overseas destinations and tourism suppliers, Chinese travel agents strongly prefer to use Mandarin. More than half are happy communicating in English, but are not as comfortable doing business in other foreign languages.

The full report can be downloaded here.

Bhutan joins global luxury travel network Virtuoso

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Bhutan has been accepted into Virtuoso’s portfolio of luxury travel partners, which comprises over 20,000 advisors and partners from more than 2,300 of the world’s best travel companies.

This collaboration aligns perfectly with Virtuoso’s vision of fostering sustainable tourism and reflects Bhutan’s unwavering dedication to preserving its natural and cultural heritage.

Bhutan is now part of Virtuoso’s portfolio of luxury travel partners

It will also help drive more bookings to Bhutan, where visitors can explore Bhutan’s natural landscape and partake in an array of activities from guided treks through forests and valleys, to spa retreats that embrace ancient Bhutanese wellness traditions.

“Collaborating with Virtuoso, we aspire to illuminate the incredible rewards of regenerative travel and extend our authentic hospitality to global wanderers seeking transformative experiences,” said Dorji Dhradhul, director general of Bhutan’s Department of Tourism.

“Bhutan’s commitment to preserving its abundance of natural beauty and profound cultural heritage, while welcoming travellers to experience its wonders, aligns with Virtuoso’s belief that travel can serve as a force for good,” said Cory Hagopian, senior vice president sales & partnerships, Virtuoso. “With travellers increasingly seeking out destinations with deeper meaning, Bhutan offers a spiritual sanctuary for those fortunate enough to visit.”

New Siem Reap international airport to begin operations in October

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The new Siem Reap Angkor International Airport will officially begin operations on October 16, with non-commercial and non-profitable test flights set to be conducted from October 5 to 15.

All commercial passenger and cargo flights currently operated at the existing Siem Reap International Airport will be transferred entirely and one time only to the new facility on October 16.

Siem Reap Angkor International Airport will start operations on October 16 (Photo: Khmer Times)

The US$1.1 billion-worth airport is located in Kriel Pong village and Provall village of Por Pel commune and Ta Yek commune, and around 40km east of Siem Reap town.

Construction began in March 2020 by Angkor International Airport Investment (Cambodia).

SSCA spokesman Sinn Chanserey Vutha said: “The new Siem Reap Angkor International Airport will be an important gateway for flights from around the world given its contemporary facilities and larger size than the existing airport.”

He added that the new airport will have 38 gates and will be able to handle large passenger planes like the Airbus A-340-300 and A350-900 as well as the Boeing B777-200/300ER and B747-300/400.

Wego partners IHG Hotels & Resorts to offer more choices for users

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Wego, the largest online travel marketplace in the Middle East and North Africa (MENA), has inked a global partnership with IHG Hotel & Resorts to provide its users with a wider array of hotel offerings across the globe.

Wego users will now be able to search and book 15 of IHG’s 18 brands worldwide. These include Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo, voco hotels, Hualuxe Hotels & Resorts, Crowne Plaza Hotels & Resorts, Even Hotels, Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotels, Atwell Suites, Staybridge Suites and Candlewood Suites.

Wego users will now be able to search and book 15 of IHG’s 18 brands worldwide

IHG’s latest offering will also be promoted across all Wego’s channels, providing travellers with information on the latest properties and trending destinations.

Craig Hewett, chief hotels officer and co-founder, Wego, commented: “Through this partnership, we will promote IHG Hotels & Resorts to our large user base in the MENA region and aim to convert more bookings to IHG’s global network of hotels.”

“Travellers will enjoy more convenience and access to 15 of our brands across our luxury & lifestyle, premium, essentials and suites portfolio in global destinations when booking their trip on Wego,” added James Britchford, vice president commercial, India, Middle East and Africa at IHG Hotels & Resorts.

Gearing up for success

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Dubai is on track to becoming one of the most visited international destinations of 2023, welcoming 4.67 million overnight visitors in 1Q2023 – and it has its eyes firmly pinned on the Chinese rebound to further bolster arrival. According to figures from Dubai’s Department of Economy and Tourism (DET), this marks a 17 per cent uptick on the same period last year, positioning Dubai as the fastest recovering destination globally, with the nation achieving 98 per cent of pre-pandemic levels.

DET’s director general said this has been achieved by rolling out aggressive marketing campaigns worldwide, as well as attracting a string of major international business and leisure events.

Dubai cityscape

“As we look ahead to further accelerating momentum in our tourism sector, the pillars of sustainability, gastronomy, trade, and technology will form the foundation of our future success,” said Helal Saeed Almarri. He added that as Dubai prepares to host UN climate change conference, COP28, Dubai is focusing on promoting sustainable tourism.

During 1Q2023, South Asia accounted for 16 per cent of total international arrivals, with North Asia and South-east Asia taking in six per cent, and Australasia one per cent. In fact, South Asian arrivals have almost reached pre-pandemic tourism levels.

India was Dubai’s top source market, attracting 612,000 visitors in the first three months of 2023. China came in at 11th place with 94,000, the Philippines 18th with 57,000, and Australia 19th with 56,000.

Mohamed Al Rais, deputy managing director of Al Rais Travel, said the Asian market continues to grow, with all eyes pinned on China’s full rebound, which is predicted for the 2H2023. He added that with Dubai slated to host COP28 from November 30 to December 12, the company’s main focus is on promoting sustainable tourism.

“We are trying to increase awareness of sustainable tourism, with a focus on sustainable travel, accommodation and other related segments within the market,” he said, adding this is also increasingly what travellers are demanding.

In addition to hosting the UN climate change conference, Dubai will welcome a series of major international events in 2023 that are expected to attract more international visitors to its shores. These include Dubai Summer Surprises, Dubai Esports and Games Festival, which Dubai Tourism expects to be a hit with Asian nations, and Dubai Fitness Challenge.

Anabela Radosevic, manager of B2B sales and service at Arabian Adventures, said desert safaris, private city tours and morning desert adventures remain popular activities with the Asian market, in particular Japanese, South Korean and Chinese visitors. Arabian Adventures has sales offices in Japan and China.

Tourists in the ancient covered textile souq Bur Dubai in the old city centre

“Asia remains a top source market for Arabian Adventures in its capacity as a DMC, offering end-to-end destination services to international travel trade partners, as well as Dubai desert safari and UAE city tour offerings, cruise handlings and events services,” said Radosevic. “Of all Asian markets, for Arabian Adventures, Japan has been showing the strongest recovery post-pandemic, followed by South Korea and China.”

Attractions are also eyeing up Asian visitors. Madame Tussauds Dubai, which opened in 2021, said India is currently its strongest market from the region, while Indonesia, Thailand and the Philippines are growing source markets.

“An increase in visitors from Asia is definitely evident since travel resumed. We are excited to welcome more visitors as this trend continues,” said Samantha Joffe, marketing manager at Madame Tussauds Dubai.

She added that visitors from the Asia region are excited to see international stars in the attraction, mainly Tom Cruise, Audrey Hepburn, and Taylor Swift’s wax figures, as well as the dedicated Bollywood Zone with figures of Shah Rukh Khan, Katrina Kaif, Salman Khan and Ranveer Kapoor, and wax figures of Xi Jinping and Jackie Chan.

“China remains an important source market for both Dubai as a destination and Madame Tussauds Dubai, with strong growth potential and focus as travel resumes,” she added.

In 2019, Dubai welcomed almost one million visitors, marking an almost 15 per cent year-on-year (YoY) increase.

In 2022, 177,000 Chinese visitors landed in Dubai. While this represents a 131 per cent YoY increase, China only lifted its Covid restrictions in January 2023 and tourism players are awaiting the big rebound.

Al Rais said that other than Dubai, AlUla in Saudi Arabia, Egypt and Jordan are destinations that are traditionally marketed to Chinese visitors – he anticipates these will be among the first to benefit from the Chinese travel rebound.

In a bid to cement its title as the most visited destination of 2023, Dubai is continuing to provide simplified entry and stay measures for international arrivals, such as the golden visa, five-year multi-entry visa, virtual working, and retirement in Dubai programmes.

Philippine airports to upgrade and modernise

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Manila’s Ninoy Aquino International Airport (NAIA) will finally undergo modernisation, upgrading and privatisation.

This looms as transportation secretary Jaime Bautista disclosed that the proposal of the Department of Transportation and Manila International Airport Authority – the latter currently managing NAIA – for a solicited bidding for the project has been approved by the National Economic Development Authority.

Ninoy Aquino International Airport will undergo modernisation and upgrading to improve its capacity

The project’s terms of reference is expected to be published next month, proposals accepted by end-October or early November, winning bidders awarded by year-end, and concession agreement which started a few months after, Bautista said on Tuesday at the discussion on infrastructure development and connectivity post-state of the Nation Address of the Philippine president.

NAIA’s modernisation and upgrading, roughly estimated to cost at least 141 billion pesos (US$2.6 billion), “will result in increased capacity… considering that it is already congested”, said Bautista, who was also president of Philippine Airlines for many years.

With a capacity for 32 million people a year, NAIA is now handling more than 40 million people a year. Today, it has around 140,000 people a day compared with 115,000 people a day a year ago.

“So that’s a big increase in the demand and in the number of passengers that pass through Manila,” he pointed out.

NAIA is so congested that a growing number of people from Manila choose modern and spacious Clark International Airport for domestic and international flights. To Clark airport, they either take shuttle buses with frequent departure from NAIA’s terminal 3 or from Trinoma in Quezon City – many also take the two-hour drive to Clark airport, parking their cars there.

Bautista said the Philippines has 90 airports, but only 45 are in commercial operations hence the need to upgrade a number of them including Bicol International Airport, regional airports in Palawan and Dipolog, and all other smaller airports.

The airport being built by San Miguel Corp in Bulacan is “very promising” to decongest NAIA, he said. Land development is almost 70 per cent complete and by 2024, the passenger terminal building and runway will begin construction.

Travel rewards most desirable among financial services users: Collinson study

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New research from Collinson that looks at customer engagement and loyalty in Asia-Pacific has identified a strong lure of travel-related rewards or benefits, and the opportunities they bring to financial services brands that are keen to drive better commercial returns.

The New Rules of Engagement: Customer Expectations Revealed report, which surveyed 4,750 respondents across 10 markets in Asia-Pacific, saw mass consensus (93%) among respondents that the availability of such rewards is what encourages them to engage regularly with a brand. This sentiment is strongest among respondents in Vietnam (97%), Thailand (94%) and Malaysia (90%).

Collinson’s report showed that respondents in Asia-Pacific will engage regularly with a brand if there are rewards or benefits available to them

Most (78%) consumers are also motivated to use their payment cards for travel expenses if the cards offer travel-related rewards or benefits. This trend is especially apparent among consumers from Malaysia (84%), India (83%), Vietnam (82%), Thailand (81%), China and Hong Kong (both 80%).

Meanwhile, 75% are more likely to use their card for everyday expenses, when travel rewards and benefits are available. This sentiment is strongest among consumers from India (83%), Vietnam (82%), Hong Kong SAR (81%), Malaysia (81%) and China (79%). Within this group, millennial consumers make up the largest segment.

Among travel-related rewards, airport lounge access is the most appealing among Asia-Pacific respondents in the Millennials, Gen X and Boomer age segments; access to airport transit hotels placed first for Gen Z respondents.

Millennials, Gen X and Boomer respondents in the region identified access to airport transit hotels as their second favourite perk.

The appeal of airport lounge access strongly correlates with age and income, stated the report. For financial services’ consumers, for example, Collinson found that older and more affluent consumers are more likely to rank this benefit as most appealing – and are willing to pay more for it. 74% of Gen X consumers, for example, expect to be offered airport lounge access as a reward on a premium payment card.

Rohan Bhalla, vice president, business solutions, Asia-Pacific, Collinson, said: “Travel rewards have the power to impact across the entire customer journey from acquisition to engagement and even retention. The high perceived value associated with travel related rewards and benefits makes them a key strategic, value proposition to influence customer behaviour and drive long-term loyalty.

“By drawing on a deep understanding of their customers and key touch points along the buying journey, brands can tailor their communications, offers and rewards to ensure these are relevant. That way, they will be better able to build engagement and loyalty over time.”

When asked if travel perks have the same strong appeal for consumers engaging with travel and tourism companies, which are already selling the same experiences, Todd Handcock, global chief commercial officer and president Asia-Pacific at Collinson, answered in the affirmative.

Bhalla told TTG Asia that travel and tourism companies build status into their loyalty and reward programmes, with the pinnacle of most aspirational rewards often being a travel perk, such as an airline ticket redemption, room upgrade or access to an exclusive lounge.

“Travel and tourism companies are successfully building aspirational value into their travel benefits. The other thing they are doing, is to take the same aspirational value to the lower tier of programme status, the broader segments, and giving these customers a taste of (the top) experience at a price or as a surprise,” detailed Bhalla.

With consumers being part of seven different loyalty programmes on average, Bhalla emphasised the need for companies to continuously review their engagement strategy and pay heed to “predictable personalisation”, which he defined as knowing the customer, showing the customer that he/she is valued, and engaging the customer in relevant ways.