
- 👩💻 Dual role: Trainer + Helpdesk for our airline software (PSS)
- ✈️ Hands-on training, customer support, documentation & product testing
- 📍 Based in Singapore, ~10-20% international travel (within APAC region)
- 💪 Real impact: you’ll directly influence customer satisfaction and product evolution
- 🌍 English required (another language is a plus)
- 🎉 Perks: High-autonomy culture, product-led team
We are building a complete airline operating system that underpins the end-to-end customer journey and supports operations management with applications that are only a click away.
It will enable every airline to boost profitability with simple and practical solutions that airline teams love to use.
We’re a true global company with two offices in France – Paris & Marseille – as well as in Singapore and Panama.
Our company is centered around two core products that operate independently yet offer powerful synergies.
Zenith is an IT solutions provider for airlines. It’s headquartered in France, with regional subsidiaries in Singapore and Panama. The Zenith PSS (Passenger Service System) enables airlines to manage inventory, fares, reservations, sales channels, revenue optimization, and pre‑flight operations. It’s fully IATA‑compliant. Committed to advancing airline IT, CitizenPlane holds IATA Strategic Preferred Partner status.
– Your Role –
Due to rapid growth, Zenith APAC is accelerating its regional and global expansion. You’ll be the first point of contact for airline customers using our PSS—making sure they feel supported, empowered, and confident. Your mission is twofold:
- Training – deliver engaging training sessions (on-site or abroad), adapt materials to customer needs, support product launches, and make complex airline workflows feel simple.
- Helpdesk – provide prompt, friendly, and effective support via phone/email, escalate issues when needed, log requests, and keep users updated.
You’ll guide users through the ins and outs of the Zenith PSS —whether that’s through a quick email answer or an in-person session at our office or at customer’s premises. You’ll also play a crucial role in championing user feedback and helping the product evolve, working closely with our development team in France.
– Your Day-to-Day –
As the bridge between our customers and our tech, you’ll:
- Train: Prepare tailored training materials, deliver sessions in Singapore and at customer locations across the APAC region, support new customers during product launches.
- Support: Be the first point of contact for your portfolio of clients — respond by email/phone, log requests, escalate tech issues, and keep users updated.
- Communicate: Inform customers of product updates and translate documentation.
- Report: Write clear daily training reports and ensure follow-up with the team in France.
– Who We’re Looking For –
Must-haves:
- Strong background in the airline/travel industry (e.g., reservations and ticketing; pricing and yield management; or revenue accounting; GDS/DCS knowledge is required), or a recognized qualification in Tourism/Travel (certificate, diploma, or associate degree level).
- Clear and engaging presentation skills, able to adapt to their audiences, good interpersonal skills
- Excellent verbal and written communication skills
- Willingness to travel internationally (~10-20%)
- Fluent in English, both written and spoken
Bonus points if you have:
- Experience in training delivery or customer support in tech/airline
- Curiosity, adaptability, thriving on challenges
- Fluency in another APAC language
– What We Offer –
- S$2,800–3,000: junior profile (tourism diploma or equivalent), training provided
- S$3,000–3,200: independent profile, first hands-on operational experience
- S$3,200-3,500: experienced profile, strong expertise in systems / training delivery or advanced support
What to send us
- An overview of your background — either a resume or a LinkedIn profile
- A short note (or a quick video) telling us why you think we’re an excellent match
What our interview process looks like
- First interview (video call) — max 30 minutes — with the Head of Operations and the Chief of Staff
- Second interview (in person) at our office — with a Senior Customer Success Coordinator and the Head of APAC Business Development
- Third interview (video call) — max 30 minutes — with the CEO


With over two decades of global hospitality experience, Gill previously served as chief operating officer at Far East Hospitality, overseeing 26 hotels across Singapore, Malaysia, Japan, and Australia, and leading the development of several acclaimed upscale and luxury brands.














Gong will be responsible for overall operations of the 352-key hotel. He was most recently general manager of Crowne Plaza Phu Quoc Starbay, where he led operational performance and market positioning.





