TTG Asia
Asia/Singapore Sunday, 14th December 2025
Page 379

Tourism New Zealand reaches out to more markets in South-east Asia

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Tourism New Zealand (TNZ) recently concluded a round of roadshows in four countries – Malaysia, Indonesia, Thailand, and Singapore – in South-east Asia, as it seeks to broaden its pool of key visitor markets to support the long-term growth of its tourism sector.

Gregg Wafelbakker, general manager Asia, TNZ, stated: “Visitors from South-east Asia support Tourism New Zealand’s strategy to attract high quality visitors who contribute positively to our economy, environment, culture, and communities.”

Tourism New Zealand recently concluded a round of roadshows in South-east Asia

According to Tourism New Zealand’s Active Considerers (AC) research, 35 per cent of the Malaysian adult online population are actively considering New Zealand for a holiday, equating to approximately 6.9 million people. In fact, 44 per cent of ACs say New Zealand is their first choice of the next destination to visit.

Over in Indonesia, 37 per cent of the Indonesian adult online population are actively considering New Zealand for a holiday, equating to approximately 37.3 million people. Within this AC pool, there is a sizeable opportunity to target high-spend visitors – 40 per cent of the pool are budgeting to spend more than 35 million rupiah per person (US$2,198), which is a “valuable source market”, noted Wafelbakker. Moreover, 52 per cent of ACs say New Zealand is their first choice of the next destination to visit.

In Thailand, 24 per cent of the Thailand adult online population are actively considering New Zealand for a holiday, equating to approximately 7.8 million people. Within the Thailand AC pool, there is also a sizeable opportunity to target high-spend visitors, as 37 per cent of the pool are budgeting to spend more than 120,000 baht per person (US$3,305), which is “twice the minimum spend criteria”, noted Wafelbakker.

In Singapore, its AC incidence is higher than other key markets that TNZ targets, equating to approximately one million Singaporeans. The appeal of New Zealand as a holiday destination has increased since October 22, which has supported the recent growth of the incidence of ACs at 27 per cent.

Aside from sellers meeting with buyers – several of which have not been to New Zealand themselves – in the four countries, TNZ is actively promoting the destination through media and social media.

When asked how TNZ is catering to Muslim-majority outbound travellers from Indonesia and Malaysia, Wafelbakker said: “Some efforts that New Zealand have made to welcome Muslim travellers include developing a comprehensive halal food guide – in partnership with the Federation of Islamic Associations of New Zealand – and Kiwi Muslim Directory. We also share about tour operators which provide halal tours in New Zealand.”

A buyer at the Singapore roadshow, Siti Aishah, travel manager with Azza Travel & Tours, shared that although she has never been to New Zealand, her perception is that the country is easy to travel around for Muslim visitors.

“It is easy to sell New Zealand and offer Muslim-friendly options. Compared to Japan and South Korea, English is widely spoken. Farm visits with sheep shearing, easy access to halal food, child-friendly facilities, nature experiences (which more Singaporeans are into post-Covid) and the many adventure activities, all appeal to Muslim travellers. In fact, I am currently planning for several group tours in 2024,” she said.

Sri Lanka to part-sell its national carrier

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The Sri Lankan government this week invited bids from the global industry to run and manage the island’s national carrier, SriLankan Airlines, which has been suffering accumulated losses over the years.

While the airline has reported an operating profit for the period April 2022 to end March 2023, its accumulated debt is US$1.2 billion.

The government will retain 51 per cent control of the airline while selling off the remaining 49 per cent to investors

The authorities are banking on enticing investors with the intention of creating Colombo, the capital of Sri Lanka, as a regional (South Asia) travel hub with a huge focus on operations to and from India and other regional cities.

For over four decades, the airline has been operating as a full service carrier covering Europe, the Middle East, Indian sub-continent, South-east Asia, the Far East and Australia.

In advertisements carried on local and foreign media on Tuesday, the government announced Invitations to Tenders (ITTs). The divestiture is planned to be completed through a two-stage competitive bidding process – namely RFQ (Request for Qualification) and RFP (Request for Proposals for the Proposed Transaction). World Bank-affiliate, the International Finance Corporation is the financial advisor of this process.

Founded in 1979, SriLankan Airlines operates a fleet of 24 Airbus A320 and A330 aircraft and has a route network of 126 destinations in 61 countries.

The part sale (the government will retain 51 per cent control while offering investors a 49 per cent state) which has been talked of for several months has attracted interest particularly from Indian airline operators, industry sources said.

“It is good that the government is inviting private sector engagement in the airline which would help the airline grow further with its strong links to India,” one industry source said. SriLankan Airlines is the biggest foreign operator in the Indian market operating multiple daily and weekly flights to Indian destinations. India is also Sri Lanka’s biggest tourism source market.

This is the third time the airline is seeking a foreign partner, having expertise from Singapore Airlines at the inception followed by a partnership during 1998 to mid-2008 with Emirates.

IATA reports progress in aviation industry’s accessibility

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The IATA’s 2023 Global Passenger Survey (GPS) related to accessibility of air transport to passengers with disabilities, showed significant satisfaction levels among passengers who used special assistance services, with 80 per cent of travellers using special assistance services saying their expectations were met.

The survey also aligned with airline experience that more travellers than ever are requesting assistance. With aging populations in many key air transport markets, this trend is likely to continue, and aviation, like many other industries, will struggle to find the resources needed to cater to this important demographic.

IATA’s survey revealed that most passengers were satisfied with the special assistance services they received

IATA’s assistant director for external affairs Linda Ristagno said: “As demand for special assistance grows, we will need to find more tailored ways to meet the needs of travellers with special needs. At present, a special assistance request is almost always met with wheelchair services – but the actual requirement of the traveller may be very different. The traveller may simply need help with wayfinding through crowded airports, or only have difficulty negotiating stairs, or may be totally mobile but visually impaired.

“We are working on ways to ensure that wheelchairs are available when needed as well as the right options for the diversity of traveller needs.”

The survey also highlighted the need for clear information, with 20 per cent of travellers highlighting that improved website accessibility for booking and reservations should be a priority.

In response, IATA recently issued guidance material on ensuring airline websites provide easy access to all necessary information for travellers with disabilities. These includes developing a user-friendly gateway to the dedicated accessibility area of airlines’ websites, clarifying the criteria for assistance entitlement, and emphasising the importance of passengers requesting assistance early, preferably during the booking process.

The guidance will also enable travellers with disabilities to access crucial information with just one click from the homepage, providing clear and intuitive information pathways on airline websites for passengers with disabilities or reduced mobility, ensuring they have direct access to essential details about air travel arrangements and passenger rights.

“Clear information is crucial for anybody who wishes to travel. This is particularly relevant for persons with disabilities who require assistance and must carefully prepare their travel arrangements. While airlines have made strides in providing extensive guidance on their websites, there remains room for improvement, particularly in easing the search for specific information,” noted Ristagno.

Mastercard, Agoda to streamline B2B payments in travel industry

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Mastercard is expanding its partnership with Agoda to enhance B2B payments in the travel and tourism industry, making it easier for digital travel platforms to make payments to hotels, airlines, suppliers and vendors globally.

The collaboration will also address the challenges of legacy payment processes and drive innovation beyond traditional card payments.

The partnership aims to enhance B2B payments in the travel and tourism industry

With B2B payments currently relying on manual and time-consuming processes such as paper invoices, Mastercard and Agoda recognise the urgent need to modernise these payment systems and streamline transactions between digital travel platforms, hotels, airlines, suppliers, and vendors globally.

Through the exclusive issuance of Mastercard virtual credit cards, Agoda will be able to make and receive B2B payments globally wherever Mastercard is accepted. The expanded partnership will also focus on driving smoother and smarter end-to-end travel experiences such as bringing timely and curated offers for Agoda customers using Mastercard’s data insights, joint-marketing propositions to further enhance customer satisfaction, and loyalty rewards when booking with Agoda using a Mastercard card.

Yunsok Chang, executive vice president, market development, Asia-Pacific, Mastercard, said: “Mastercard has been long-time partners with Agoda and is proud to expand on this decade-long partnership that harnesses the power of collaboration to simplify B2B payments and fortify defences against fraud, all while enhancing the customer experience and fostering greater loyalty.”

Mai-Linh Bui, chief financial officer at Agoda added: “Together, we are redefining the landscape of B2B payments within the travel and tourism sector. Recognising the challenges posed by outdated payment processes, our collaboration aims to revolutionise the way digital travel platforms engage with hotels, airlines, suppliers, and vendors worldwide.”

Korean Air expands fleet with 20 A321neos

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Korean Air has placed an order for 20 additional Airbus A321neo aircraft as part of the airline’s fleet modernisation plans.

The airline has taken delivery of eight out of its initial order of 30, with the first delivery having taken place in December 2022. The next-gen fleet is being deployed on shorthaul and medium-haul routes to serve the airline’s South-east Asia, China and Japan networks.

Korean Air will take delivery of 110 new next-gen aircraft in the coming years including 20 additional A321neos

Korean Air’s A321neo is a single-aisle aircraft configured in a two-class layout of 182 seats – eight in Prestige Class and 174 in economy. Prestige Class passengers enjoy fully lie-flat seats, and the fleet features an Airbus Airspace cabin for enhanced passenger comfort and cabin ambiance. Passengers also will have Wi-Fi access to stay connected.

The airline will take delivery of 110 new next-gen aircraft in the coming years including 20 additional A321neos; 10 Boeing 787-9s; 20 Boeing 787-10s; and 30 Boeing 737-8s. The airline will also sequentially retire its A330-300s and Boeing 777-200ERs.

Travelport, EVA Air expand distribution agreement

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Travelport and EVA Air have renewed and expanded their multi-year distribution agreement to include EVA Air’s future New Distribution Capability (NDC) content and servicing.

As part of this new deal, Travelport customers will have continued access to EVA Air’s extensive global travel content through the Travelport+ platform, delivering a complete NDC solution which will provide Travelport’s global network of travel agencies the ability to easily compare, book and service all of EVA Air’s content.

The partnership will enable Travelport customers to have continued access to EVA Air’s global travel content

“By continuing our successful collaboration with Travelport, we can further expand our global reach and provide our customers with more convenient and personalised travel experiences,” said Eric Chiu, vice president, digital and information planning, EVA Air.

This strategic partnership has been instrumental in connecting travellers to EVA Air’s extensive network of destinations, which will continue to expand and evolve.

Ailsa Brown, head of air partners, Asia-Pacific, Travelport, said: “This new agreement reaffirms our commitment to providing EVA Air with best-in-class merchandising technology solutions, access to a broader customer demographic and ensures that retailers are able to provide travellers with unparalleled service.”

ATM 2024 adopts transformative entrepreneurship theme

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Philippines amps up dive tourism offerings

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The Philippines is developing more dive spots and improving existing ones as part of an aggressive bid to sustain the inroads gained over the years.

The latest offering, Romblon-Boracay dive and island hopping circuit combining Romblon and Boracay, is showing great prospects, said Maria Margarita Nograles, chief operating officer of Tourism Promotions Board (TPB), the marketing arm of the Department of Tourism (DoT).

Philippines is seeing more foreigners coming to the country for diving activities

Emerging dive sites including Romblon, Marinduque, Batanes, Siquijor and Leyte are gaining popularity, she added.

“Diving is a priority product. Marketing and promotions over the years are paying off as the foreign market is responding very well with more divers coming to the Philippines,” shared Nograles.

Indeed, the DoT reported that foreign dive visitors last year contributed 37 billion pesos (US$651.41 million) or over 17.5 per cent of the Philippines’ total tourism receipts.

Philippines as a divers’ paradise is strong in Europe and North Asia given the endless possibilities in the country with over 7,000 islands, as well as its location in the Coral Triangle.

To sustain existing markets and tap new ones, Nograles said the country participated in eight international dive shows and will participate in two more this year – the Diving Equipment and Marketing Association in the US, and the Dive, Resort and Travel Show in Hong Kong.

TPB is also organising fam trips for tour operators, DMCs and influencers to showcase various diving products in the country.

At the recent first Dive Dialogue initiated by the DoT in Cebu, tourism secretary Christina Garcia Frasco shared that to ensure that scuba divers will have access to affordable treatment for decompression sickness, hyperbaric chambers have been provided in popular dive sites in Mabini, Batangas; Panglao, Bohol; Mandaue, Cebu; and Puerto Princesa, Palawan.

Additional hyperbaric chambers will be placed in Dumaguete, Boracay, Puerto Galera, and Daanbantayan Island, Frasco said.

The country’s own dive expo brand, the Philippine International Dive Expo – combining a dive travel exchange, B2B meeting programme, dive conferences and seminars, exhibition booths, and fam tours to key and emerging dive destinations – will enter its fourth edition next year.

Asia-Pacific is the next frontier for Yotel

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Yotel has kickstarted its ambitious expansion plans, with 14 properties in the global pipeline set to open within the next three years, a number of which will be located in Asia-Pacific.

“Our next two properties, which will open in 4Q2024, will be located in Bangkok and Tokyo. Each will have around 250 keys, and both will be our two new flagships, being the first in their respective countries,” Hubert Viriot, CEO of Yotel, told TTG Asia.

Viriot: we help hotel owners maximise their piece of real estate, while catering to current travel trends

He added that both Thailand and Japan are “critical” markets, with plans for expansion in both countries. Japan will also be getting a new development office to “boost Yotel’s growth”.

Kuala Lumpur will get two new properties – a Yotel and a Yotelpad. The latter is a serviced apartment brand that targets the long-stay market.

“They will be in different locations. Yotelpad in Malaysia will also be the first in Asia-Pacific,” he added.

When asked why Singapore did not get first dibs on Yotelpad (Yotel Singapore opened in 2017, and YotelAir Changi Airport in 2019), Viriot laughed and said: “The opportunity came up in Malaysia, and it doesn’t mean we’re not interested in Singapore. We should have a third brand here soon.”

In fact, he highlighted that both Singapore properties are doing well, stating that 2023 was the “best year ever” both in terms of room rate and occupancy. For these two properties, 80 per cent of the guests are Asian.

Development opportunities in Australia and New Zealand also abound.

Viriot said: “We have another project in Perth coming up. We are actively looking for opportunities in Sydney as well. Given the price of real estate in most cities in Australia, our concept makes complete sense. We help hotel owners maximise their piece of real estate, while catering to current travel trends.

“We will also have our first project in New Zealand, though I can’t name which city or brand yet.”

Noticeably, the three largest countries in the region – China, India and Indonesia – will not be getting a Yotel yet, because “these countries are so large, they require a specific strategy”.

“We’ve got good headwind ahead of us, and Asia-Pacific holds massive potential. The brand is well-recognised, and the concept is accepted by a variety of customers. This is what we are expanding as rapidly as we can,” concluded Viriot.

TBO.com holds bold vision for Asia-Pacific

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Travel distribution platform, TBO.com, is actively expanding its presence in Asia-Pacific, in alignment with its ambitious goal of becoming the largest travel distribution platform in the region by 2025.

Vijayeta James, who assumed the role of commercial director for Asia-Pacific and China in 2022, has been instrumental in driving this growth strategy.

Vijayeta: from 2H2024, there will be substantial growth in longhaul business, both inbound and outbound

She told TTG Asia that plans are right on track.

TBO.com’s Asia expansion began with the establishment of a fully equipped office in Kuala Lumpur in November 2022, dedicated to sales, contracting, and local operations.

A mere three months later, an office was opened in Indonesia; an office in Seoul follows this month.

Notably, TBO.com has maintained a presence in Shanghai since 2019, despite challenging times during the Covid-19 pandemic.

Next year, there are plans to establish three more full-fledged offices in Asia-Pacific – details will come later.

Simultaneously, there are intentions to double the workforce in existing offices, with the aim of significantly improving client services.

Additionally, TBO.com has broadened its offerings this year by introducing Umra packages, targeting agents selling pilgrimage arrangements to travellers in Malaysia, the Philippines, and Southern Thailand.

The company is also actively exploring potential acquisitions in the market, including local DMCs and regional travel distribution companies.

Vijayeta highlighted significant opportunities in the region: “Presently, 80 per cent of travellers are regional, but with the gradual addition of longhaul capacity to the market, we envision that from 2H2024, there will be substantial growth in longhaul business, both inbound and outbound.”

This aligns well with TBO.com’s strong presence in the Middle East, Africa, and Latin America.