Myma.ai, which supports hotel operations with AI-driven solutions, has embarked on a campaign to build up adoption across Asia-Pacific, with one of its first initiatives being an in-person trade engagement in Singapore.
Hong Kong-based Hospitality Host (HH) has been signed on to distribute Myma.ai’s range of solutions in the region.
According to managing director Winnie Chui, Myma.ai currently serves clients across 30 countries around the world and is recognised as the leading AI chatbot in Generative AI technology for hotels.
Its solutions include AI chatbots, digital vouchers and e-gifts, digital compendium, and venue booking systems, which are designed to “enhance operational efficiency, guest experiences, and revenue generation for hotels and resorts worldwide”.
Chui said Myma.ai’s unique selling point is its ability to offer highly customised solutions that rely on AI algorithms that are constantly learning and adapting to industry trends and individual hotel requirements, ensuring optimal performance and tangible results.
Myma.ai solutions are now used by renowned companies such as Millennium Hotel & Resorts, Lanson Hotels Group and Accor while there is also adoption at the property level, such as by Pan Pacific Orchard and The Howard Plaza Hotel Taipei.
Chui said the recent trade engagement in Singapore, which was attended by 20 hotel executives, provided a platform for Myma.ai to announce its partnership with Amadeus at a global CRS level, present its solutions, share insights on AI applications for business performance, and understand hotel executives’ expectations and experiences with AI-driven solutions.
When asked which other geographical markets HH and Myma.ai are targeting for higher levels of adoption, Chui pointed to Japan, Australia, Thailand and South Korea.
She told TTG Asia that these markets were selected “due to their strong tourism industries, technological advancements, and the opportunity to meet the evolving needs of hotels and resorts in these regions”.
“Each market offers unique challenges and opportunities that align with Myma.ai’s mission to revolutionise the hospitality industry through AI-driven innovation,” she added.
Based in Hong Kong, Schellenberger will be also be joining the Group Leadership Team.
With more than 25 years of management experience across the globe including Maldives, Dubai and Indonesia, he was most recently general manager of Park Hyatt Maldives Hadahaa.
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