Following the earlier announcement on January 7 that it would be cancelling an average of 12 flights a day through January and February, Cathay Pacific has now finalised the planned cancellations as well as contacted affected customers with alternative arrangements.
This decision was made by the airline so as to prevent flight cancellations for the upcoming Chinese New Year peak travel period between February 7 and 18.
Alex McGowan, chief operations and service delivery officer, Cathay Pacific, commented: “I would like to extend a sincere apology to our customers affected by recent travel disruptions. Over the Christmas and New Year period, we underestimated the number of reserve pilots we would need. Our people (had) worked round the clock to minimise the impact.
“Given our January pilot rosters were already set in mid-December, the lack of adequate reserve levels persisted into January. In order to stabilise the current operation, we needed to cancel further flights across the first two weeks of January. Cancellations peaked at 27 flights on January 7 and will be fewer over subsequent weeks.”
Cathay Pacific assures all customers booked to fly during the Chinese New Year peak travel period can travel as planned.
She brings a wealth of experience to her new role, having held key positions at Oilbiz, Jalboot Maldives, and Waste Management Corporation Limited. She was most recently the human resources consultant at Mile & Associates.
