TTG Asia
Asia/Singapore Monday, 6th April 2026
Page 289

A 50 and Fabulous Special: Royal Plaza on Scotts

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More than just marking its 50th anniversary in March 2024, Singapore hotel Royal Plaza on Scotts celebrated five decades of providing guests with warm hospitality.

During the celebration month, Royal Plaza on Scotts hosted a series of events, including internal celebrations for its staff, community outreach programmes throughout the year, and special promotions for guests.

Royal Plaza on Scotts celebrates its milestone with its staff, guests and community groups

The hotel has been a big part of Singapore’s hospitality scene for five decades, and over the years, it has transformed itself alongside the city. Beginning its journey as the first Holiday Inn property in Asia in 1974, the property underwent several rebrandings before it was named Royal Plaza on Scotts in 1999.

From offering first-of-its-kind amenities like complimentary minibars and Wi-Fi to achieving remarkable feats like crafting the largest bread and butter pudding heart, the hotel has always pushed boundaries. The property also actively engages in community support initiatives such as with Comchest, reinforcing its commitment to social responsibility.

The hotel’s general manager and chief experience officer, Patrick Fiat, shared: “Our commitment to providing exceptional service has also earned us numerous awards, including Best Independent Hotel in Asia-Pacific and recognition for our outstanding workplace culture. Our popular buffet restaurant, Carousel, has been awarded Singapore’s Best Buffet Restaurant and has welcomed over 5.3 million diners since 2007.”

Aside from the accolades, perhaps the most heart-warming aspect of Royal Plaza on Scotts’ story is its positive workplace culture.

Ruslan Abdullah, an engineering supervisor with five decades of service, said: “I have been working here for 50 years, and in this hotel, we do not use access cards. Trust and respect for each other are fundamental here.”

Carol Teo, a housekeeping attendant who has been with the hotel for just as long, added: “Whether you’re in top management or entry-level, everyone is treated the same. That’s what I like about Royal Plaza on Scotts.”

Challenges, of course, were inevitable. With the rise in competition around Orchard Road in recent years, Royal Plaza on Scotts has to keep on finding new and refreshing ways to attract both loyal and new guests to stay. The recent pandemic also forced the hotel to prioritise safety and adapt to a new reality.

Some of the forward-looking strategies, shared Fiat, included the continuous enhancement of customer experiences through upgraded facilities and services; embracing technology to enhance operational efficiency; and exploring new marketing and data analytic tools to better understand market trends and customer behaviour.

Fiat pointed out: “Building strong partnerships are also important. These include forming strategic alliances with travel agencies, airlines, and local attractions to create comprehensive travel packages, and collaborating with industry stakeholders to stay ahead of market trends and regulatory changes.”

One more strategy in Fiat’s toolbox for the future is the fostering of its positive workplace culture to attract and retain top talent, and investment in staff training to ensure high service standards and employee satisfaction, which translates to better guest experiences.

By proactively addressing these challenges and implementing forward-thinking strategies, Royal Plaza on Scotts can ensure its relevance and success for another 50 years in Singapore’s dynamic hotel sector.

Fiat concluded: “As we celebrate 50 years of hospitality excellence, Royal Plaza on Scotts remains committed to our core values of trust, respect, fun at work, and teamwork. We look forward to continuing to innovate and provide exceptional experiences for our guests, while also contributing positively to our community. Here’s to another 50 years of warm hospitality and memorable moments.”

Travel dream comes true for Vietnamese orphans

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Cathay Pacific brings back tree-planting initiative in South-east Asia

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Albatros Expeditions to lead first-ever Halal-certified cruise to Antarctica

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Muslim explorers to the Antarctica will soon be able to take comfort in the knowledge that their meals will come from a fully Halal-certified kitchen – made possible by Albatros Expeditions’ Halal project, which is said to be the first of its kind in the polar industry.

Albatros Expeditions’ Halal-certified kitchen will come into operation in 2026.

Albatros Expeditions is building a welcoming environment for Muslim guests

The initiative is spearheaded by the company’s South-east Asia business development manager Rashidah Lim, an industry veteran and the polar industry’s only female Muslim expedition leader. She is supported by her colleagues in marketing, business development, and product divisions.

Jens Rasmussen, COO and board member of the Albatros Travel Group, described the launch of the first Halal-certified cruise to Antarctica as “an exciting milestone” for the company.

While travellers with other religious identities are welcome onboard, the Muslim-friendly environment means no pork or alcohol will be served. Guests are also not allowed to bring outside F&B onto the cruise ship.

Apart from Halal-certified dining, accreditation by CrescentRating, there will also be ladies-only hours in the onboard sauna every day.

Driving the West Australian Dream

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Tucked away to the south-east of Perth, Esperance is one of Australia’s best-kept secrets. Its pristine beaches are poster-perfect with crystal-clear turquoise waters and sand so white, it squeaks when you shuffle your feet.

There are also no crowds for most of the year, almost guaranteeing a private beach experience worthy of social media envy. The coastal scenery is dramatic, with aerial views revealing mesmerising geometric salt lakes in various hues. There are also plenty of opportunities for fishing, diving, hiking, and surfing.

Lucky Bay in Cape Le Grand National Park, located south-east of Esperance, is known for its bright white sands and turquoise waters

Despite its remote location, Esperance doesn’t compromise on the quality of culinary experiences with artisanal local craft beer, gin distilleries, excellent pub food, and Asian-influenced eateries on the rise.

Getting to Esperance requires an extra flight from Perth or an eight-hour drive, but the journey is well worth it for what visitors will discover.

“We’re a brand new tourism community and there’s a lot of home-grown initiative that’s quite unique. Tourism is also definitely needed here because farming is seasonal work,” said Anne O’Neill, owner of Yirri Grove olive oil farm which recently added dining and accommodation spaces. Her farm represents the entrepreneurial spirit found behind many producers and hospitality owners in the area.

Tourism is a growing economic driver in Esperance, complementing agriculture, the primary industry. It is microscopic of the wider West Australian (WA) tourism story, where the goal is to spread incoming tourist numbers beyond Perth and Margaret River into its more regional destinations with best-kept-secret statuses.

“It’s a new market for Asian visitors and appeals to the adventurous clientele,”said Tom Upson, director of markets and aviation, Tourism Western Australia (TWA).

“Consumers seeking adventure and exclusivity in their beach experiences will love Esperance. It’s perfect for a self-drive itinerary, forming a neat triangle from Perth down to Esperance, then following the magnificent coastline up through Albany and to Margaret River. We market it as the Great South West Edge journey.”

The South West Edge journey lies within Australia’s Golden Outback, one of five WA tourism regions. The others are Australia’s North West, Australia’s Coral Coast, Australia’s South West, and Destination Perth.

The offerings across these regions are as diverse as its locations – from camel rides on Cable Beach to exploring Karijini National Park’s stunning waterfalls, to swimming with whale sharks in Exmouth.

The state’s visitor economy hit a record A$16.8 billion (US$11.19 billion) in 2023, and has set itself a target of A$25 billion by 2033 under its global Walking On A Dream campaign, which currently features more than 20 sub-campaigns.

This includes a strategic plan to lure high-yield tourists from the Asian market with a barefoot luxury appeal, with the final leg of the campaign to launch in China on June 13.

The current Drive the Dream campaign, featuring TWA ambassador and Perth-born Formula One star Daniel Ricciardo, will also be introduced to the Indian market in the new financial year with a twist, headlining a West Australian cricket ambassador in the lead-up to the Test series in India.

“It’s a very focused strategy. We understand the travel constraints from Asia where there aren’t as many holidays. It’s the high-value traveller that probably has a little bit more time and leave, and also that discretionary money to pay for an extended trip,” Upson told TTG Asia.

TWA will also soon shift some of its focus to Broome, helped by a new seasonal direct flight from Singapore via Jetstar Asia from June 25.

Promoted as a perfect alternative during summer months when the weather in Perth can be uncomfortably hot, Broome offers iconic outback experiences not available anywhere else in WA.

These include pearl farm stays, witnessing the Staircase to the Moon phenomenon, and exploring distinctive Indigenous galleries featuring art from remote communities.

“The European market is already very strong in that area but with the new flight, we hope to attract more visitors from Singapore, our second-largest market. Then in the following year, we can encourage even more adventure with travel to the Ningaloo Reef in Exmouth, which is hands-down one of our most impressive areas,” said Upson.

To that end, TWA is reviving campaigns with travel agencies like Chan Brothers and Dynasty that have been dormant since Covid-19, promoting drives and farm stays.

The UK, Singapore, and China are identified as tier one markets, with more tourism growth potential seen from Asia than Western markets for proximity and time zone reasons.

Komodo National Park orders periodic closures as environmental safeguards

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The resort will be located an hour away from UNESCO World Heritage Site, Komodo National Park, home to the Komodo dragons

Uttar Pradesh eyes Asian investors for Buddhist tourism development

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Shanghai Pudong airport upgrades passenger processing capabilities with SITA technology

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Mega stars to descend on Singapore F1 races this September

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Mbappé, Accor join forces for youth empowerment

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Accor has come together with Kylian Mbappé, French professional footballer and catalyst for youth empowerment, to take the latter’s Inspired by KM community support activities further through its extensive hospitality network.

The partnership is a long-term commitment that will see Accor provide accommodation support and logistical assistance to Inspired by KM activities.

Kylian Mbappé’s Inspired by KM community support activities will be supported by Accor’s vast business network

At the same time, Mbappé will leverage Accor’s expansive reach through awareness activations across the company’s group channels, notably via its ALL-Accor Live Limitless loyalty and distribution platform.

The strategic collaboration will enrich ALL-Accor Live Limitless’s appeal, harnessing Mbappé’s notable influence to attract members and guests while staying true to Accor’s core values.

Mbappé, president of Inspired by KM, said: “Together, we can make a meaningful difference and foster opportunities for a promising future. Our partnership embodies sharing and transmission, making us ambassadors for the younger generation worldwide.”

Sébastien Bazin, chairman & CEO, Accor, underlined the “transformative power of hospitality to create positive change”.

“Our partnership with Kylian Mbappé aligns perfectly with our commitment to making a difference in the communities we serve,” said Bazin.