TTG Asia
Asia/Singapore Saturday, 10th January 2026
Page 2683

Malaysia simplifies visa process for Chinese FITs

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THE MALAYSIAN government’s move to relax the visa application process for Chinese FITs is expected to boost overall inbound numbers from mainland China.

Ultra Kirana, together with its Chinese partners, was appointed last April to process Chinese group applications for Malaysian visas, making it unneccesary for Chinese group travellers to visit Malaysian overseas missions to apply for their travel documents.

The visa application facilities at one-stop centres located in Beijing, Shanghai, Guangzhou and Kunming, have been expanded from this month to cater to individual travellers.

Applicants are able to collect their visas within two working days, with fees ranging from RMB150 (US$25) to RMB230.

Malaysia Convention and Exhibition Bureau general manager – sales & marketing, Ho Yoke Ping, said: “This new development will add to the existing allure of Malaysia to the Chinese market, which includes accessibility and language.”

“To date, there have already been several meetings and incentives events from China, with record-breaking attendance.”

BMC Travel’s inbound operations manager, Meddy Hor, added: “Inbound from China is growing everyday. This development is going to lead to positive growth.”

Reporting by N. Nithiyananthan

Destination marketing faces a redesign

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Do travel marts – and the trade – still matter? NTOs weigh in

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Singapore

Shrinking presence

THE National Association of Travel Agents Singapore intends to take over the lead in giving the country a face at some major travel trade shows, following the Singapore Tourism Board’s (STB) decision to skip events such as WTM and ATM.

According to STB, as of January, only five shows were confirmed for 2012. It exhibited in at least eight shows last year.

STB’s executive director, exhibitions & conferences and conventions & meetings, Jeannie Lim, said while trade shows were important marketing platforms, criteria such as industry interest and audience profile were key considerations too.

However, inbound operators, worry that this may be symptomatic of the NTO’s gradual withdrawal of local trade support. Said Tour East Group’s senior vice president of sales and marketing, Judy Lum: “STB is now overtly consumer-centric to the detriment of the trade.”

Malaysia

Becoming selective

TRADE show participation will continue to be a part of Tourism Malaysia’s marketing and promotion efforts, although the NTO is “becoming selective”.

Said its spokesperson: “We are certainly moving towards the direction of an industry which is driven by the private sector. Tourism Malaysia will then be able to focus more attention on exploring new markets.”

Acting director general Azizan Nordin outlined that plans for this year included participating in more consumer events to promote and ‘hard sell’ directly. However, Tourism Malaysia would also expand cooperation with the trade through joint tactical campaigns, highlighting both traditional and niche products, he said.

Indonesia

A strong anchor

SOME 90 per cent of the Ministry of Tourism and Creative Economy’s marketing programmes involve the trade, calling its strategy ‘below the line’.

The ministry’s deputy minister, Sapta Nirwandar, said a limited marketing budget meant that “supporting the trade in participation at travel marts and sales missions” was key as such platforms were well-targeted.

“We need to involve the private sector as much as possible to help them meet their counterparts as many times as possible,” he explained.

The ministry fully pays for the exhibition space, spending between 30-40 per cent of its yearly budget on this. “A number of trade members can afford to have their own booths at travel marts, but there are many more who cannot,” said Sapta.

He added that separate table tops were organised at marts to offer in-depth business talks, while such B2B sessions were also held during consumer events within the country.

Thailand

Trying out new methods

THE Tourism Authority of Thailand (TAT) will continue to embark on traditional marketing strategies involving the trade, such as having a prominent pavilion at major shows, said Juthaporn Rerngsonasa, TAT’s deputy governor of international marketing-Europe, Africa, Middle East and Americas. It will also organise road shows.

“We will kickstart our mart-within-a-mart at ITB Berlin, where niche market specialists will be hosted to participate in a special table top session. Sellers wanting to join will be charged an extra fee besides the normal participation cost,” she added.

The niche market is seen as resilient in the face of an anticipated slowdown in longhaul markets, Juthaporn explained.

Hong Kong

Maintaining focus

THE Hong Kong Tourism Board (HKTB) is sticking to the number of trade shows it is participating in for 2012/2013 (a dozen), although it is penetrating new markets such as the Netherlands (Vakantiebeurs), India (SATTE), Russia (MITT) and the Middle East (ATM).

Executive director, Anthony Lau, said the NTO had “always been participating actively at overseas trade shows” due to the networking and business opportunities offered.

He added that HKTB would co-organise more spin-off events, including on-stand activities with destination partners such as Macau and Hainan. It hopes to facilitate more multi-destination programmes and joint product creation.

Additional reporting from N. Nithiyananthan, Mimi Hudoyo, Prudence Lui

This article was first published in TTG Asia, February 24 issue, on page 2. To read more, please view our digital edition or click here to subscribe.

Whetting appetites

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More Asian travel firms are offering local food tours, hoping that what is currently a starter becomes the entree in future

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While culinary tourism continues to serve up great interest across Asian countries keen to appeal to the stomachs of travellers, the reality is that only a small segment of the market is hungry for such itineraries.

Regional tourism organisations like the Singapore Tourism Board (STB), Tourism Malaysia and more recently, Indonesia’s Ministry of Tourism and Creative Economy, have all come to recognise the untapped potential of travelling gourmands, rolling out an increasing number of initiatives in recent years.

Indonesia, for example, is embarking on an exercise to select iconic dishes to be highlighted in its destination marketing, in addition to developing ‘culinary centres’ across the country. Its official data shows that international tourists’ spending on food in Indonesia ranked second after transportation expenditure, while spending on food by domestic tourists ranked third after transportation and non-food purchases.

Minister of Tourism and Creative Economy, Mari Elka Pangestu, said: “Local cuisine is one of the main things travellers want to try when visiting a destination.”

Singapore, armed with a host of new fine-dining establishments helmed by celebrity chefs at the Resorts World Sentosa and Marina Bay Sands integrated resorts, has also set its sights firmly on the top-end of the food chain by organising a series of culinary headline acts on an annual basis.

The Singapore Food Festival is now the biggest food event on the destination’s tourism calendar, registering a record attendance of over 354,000 foodies during last year’s edition. There is also the World Gourmet Summit, which showcases upmarket restaurants around the island.

In addition, STB helped launch the inaugural Singapore International Culinary Exchange one year ago to champion local cuisine, culinary talents and food products globally. As part of this initiative, a mobile kitchen named the Singapore Takeout travelled to nine cities over a one-year span, dishing out flavours of the Lion City.

Not to be outdone, neighbouring Malaysia is also jostling for attention through the promotion of culinary events under its Fabulous Food 1Malaysia branding. Its month-long Malaysia International Gourmet Festival (MIGF) saw the introduction of Gourmet Tours Malaysia itineraries in 2010, offering four nights of accommodation, complimentary limousine transfers, a choice of four meals in MGIF-featured restaurants and a half-day city tour of Kuala Lumpur.

Reaching for a slice

Inbound operators have gotten in on the act, although they receive only a handful of groups annually.

Kuala Lumpur-based Asian Overland Services Tours & Travel (AOS) offers seven-day, six-night and three-day, two-night Malaysian Gourmet Tour itineraries, which allow travellers to dig into Indian, Malay, Chinese and Peranakan cuisine across three of Malaysia’s main food hubs: Kuala Lumpur, Penang and Langkawi. Besides visiting markets and learning how to create local dishes, guests are also taken to popular street stalls and restaurants for food sampling.

The company handled three focused gourmet travel groups last year, including a 15-pax incentive from Canada that spent two nights in Malaysia and Singapore, and a 12-pax group from Sweden.

However, AOS’ assistant director, business development, Noor M Ismail, said most of the company’s gourmet travel business was generated on an ad hoc tailormade basis. Thus, it has no plans to expand its culinary offerings. “There has not really been growth (in this segment). Gourmet travel is not for everybody. It’s a niche, special interest segment, plus Malaysian food is not really exotic,” he explained.

Kuala Lumpur-based Discovery Overland Holidays is also seeing a limited number of bookings for specialised gourmet tours, according to its manager, product development, Kingston Khoo. The company takes two to three ad hoc groups to Sabah and Penang every year, from markets such as Hong Kong and the Philippines. Each consists of four to 10 friends, combining sightseeing and food sampling elements. They stay an average of three nights.

A spokesperson from RMG Tours, which last year handled a 60-pax group from Germany for two nights in Singapore and Bali, as well as a 30-pax group that stayed three nights in Singapore and Thailand, shared the same sentiment.

“It’s not often that we get travellers coming solely for food. Most food trips are held in conjunction with meetings and incentives. We only receive one to two such groups a year, and requests are mostly from culinary magazines and associations,” the spokesperson said.

Meanwhile, others like Bangkok-based Exotissimo Travel continue to make efforts to expand the market. It recently added a eight-day, seven-night Myanmar Culinary Delights package, which promises an in-depth introduction to Burmese cuisine, lessons on preparing local delicacies, food and beer sampling, and activities such as a teashop visit. Under its Culinary Journeys banner, there are already food-related packages to Thailand, Laos, Vietnam and Japan.

Who’s biting?

Demand has been trickling in. Peter McGahey, a UK-based branch representative of the International Wine & Food Society and a first-time buyer at the recent ASEAN Tourism Forum TRAVEX, cited a growing interest in Asian cuisine among his European members due to the number of Asian restaurants opening on the continent.

According to McGahey, the average budget for a five-day gourmet travel trip to Asia is between US$750-US$1,000, including accommodation at a four-star hotel and airfare. There is a separate food budget of about 100 euros (US$131) a meal, with some participants willing to spend up to 150 euros.

“It’s also fairly normal to arrive earlier or leave later,” he said, adding that dining and sightseeing itineraries are usually arranged with the help of DMCs and tourism boards, while members sometimes book hotels on their own.

Attending the mart to source for interesting gourmet travel experiences, McGahey said: “Major destinations like Singapore, Hong Kong and Kuala Lumpur are popular…(as they are) places that (our members) are familiar with. Singapore is especially sellable because of the variety of cuisine that you can find and because everybody there speaks English.”

This article was first published in TTG Asia, February 24 issue, on page 10. To read more, please view our digital edition or click here to subscribe.

Earthquake takes a toll on Japan inbound

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JAPAN registered a sharp decline in international arrivals in 2011, which can be attributed to the March 11 earthquake and tsunami, as well as the ensuing nuclear crisis.

According to the latest figures from Japan National Tourism Organisation, international arrivals fell from 8.6 million in 2010, to 6.2 million in 2011, a dip of 27.8 per cent.

Top ten source markets to Japan (2007-2011)top-ten-source-markets-to-japan-2007-2011
Source: JNTO                                                                                                   Unit: 10,000

Singapore contributed 111,300 visitors to Japan in 2011, a 38.5-per cent drop from 2010’s 180,000. For the month of December, usually the peak period for the Singapore market, there was a 37.8 per cent decline, with 22,900 arrivals compared to 36,827 in 2010.

Prior to the natural disaster, Japan had experienced robust growth in Singapore arrivals, with an average increase of 20 per cent annually from 2006-2010, except in 2009 during the H1N1 influenza outbreak.

Meanwhile, Japan’s top North Asia market, South Korea, registered a 32-per cent drop in 2011 over the previous year, while strong recovery was evident in Hong Kong and China during fourth quarter 2011.

Parkroyal Melbourne Airport undergoes facelift

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PARKROYAL Melbourne Airport has embarked on a three-year refurbishment exercise that will see an overhaul of its meeting rooms, guestrooms and restaurants.

The 276-room hotel, which operated as the Hilton Melbourne International Airport until it was rebranded under the Parkroyal banner last May, has so far replaced a section of the navy blue carpeting on its meeting room floor with a fresh new orange one, as well as installed new beds in all guestrooms.

Parkroyal Melbourne Airport’s general manager, David Travers, explained to TTG Asia e-Daily that upgrading the hotel’s meeting facilities was a priority, as there was “huge demand” from companies flying their staff into Melbourne, and conducting meetings at the hotel instead of travelling to the city centre. The hotel is connected to the airport by a sheltered skybridge.

Thus, the meeting rooms are set to undergo an extensive makeover, with new interiors and audiovisual equipment to come into place by third quarter 2012.

Renovation of the hotel’s restaurants and guestrooms will only commence in 2013, while plans are also being made to equip all guestrooms with wireless Internet access.

French business event planners look toward Asia

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THE ASSOCIATION Francaise des organisateurs d’evenements (AFO) is rolling out a series of new initiatives under the direction of its president Serge Tapia, including a stronger push for Asian destinations.

Tapia, owner of French event management firm Au service de l’événement, was elected head of the national association that represents business event planners last July.

According to Tapia, France’s business events industry was worth one billion euros (US$1.32 billion) in 2011, and a seven to 12 per cent growth is expected this year.

“Inbound and outbound business events are split equally now, and 70 per cent of outbound destinations are within a four-hour flight from Paris. The other 30 per cent are longhaul destinations,” he said.

Tapia said he was expecting longhaul business events traffic to rise this year despite cracks appearing in the country’s economy – France lost its AAA credit rating in January and unemployment is reportedly on the rise.

While he has been actively encouraging his own clients to consider Asian destinations for years, Tapia promised that as president of AFO he would endeavour to “advocate Asia” among the association’s members.

“In the past, not many French companies were willing to take their events to longhaul destinations. The fear of a long flight was a reason. Most clients then would not even consider Asia,” he explained.

“Minds have changed and clients have found that the flight to Asia is tolerable. It is increasingly common to have French companies combining a few Asian cities for their incentive trips. For instance, Shanghai and Beijing for a five-day/three-night programme.”

Besides the increased emphasis on Asia, other initiatives being introduced by Tapia to boost AFO’s standing include growing its membership from the current pool of 400 event organisers, establishing links with other related associations, and encouraging partnerships between members and MICE suppliers such as DMCs, hotel chains and airlines.

“In Europe, MICE agents usually don’t want their suppliers to be in touch with clients. I’m changing that,” he said. “I want this industry to be more transparent and cohesive, which will improve service delivery and grow client’s confidence and drive repeat business as a result.”

Mega Maldives embarks on expansion

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MEGA Maldives is planning to hike frequencies to Beijing and Shanghai, and will be adding three more aircraft to its fleet this year.

The charter airline launched operations last January using a single Boeing 767-300ER plane with 252 seats, and took delivery last month of its second 767-300ER, which is configured with 24 business-class and 233 economy-class seats.

“We have the capacity to add two more aircraft this year, in addition to the two we already have,” Mega Maldives CEO George Weinmann told TTG Asia e-Daily during a recent interview in Male.

Mega Maldives also serves Hong Kong, Seoul (Incheon) and Chongqing, operating six to eight flights to each destination every month.

“We are looking to fly to Japan, and (in the) long term to Australia,” said Weinmann.

China is the Maldives’ largest source market—contributing 198,000 visitors in 2011, a 67-per cent jump over the year before.

Weinmann said: “We think we are part of this growth (in Chinese inbound traffic). The challenge is to make this a repeat market. We are already starting to see repeat customers. It’s a small percentage of the total, but it’s important to cultivate this segment.”

Ovolo picks Melbourne for maiden overseas foray

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OVOLO Group, a Hongkong-based hotel and serviced apartment owner and operator, will open its first overseas property in Melbourne, Australia in third quarter 2012.

The company has forked out A$11.7 million (US$12.6 million) to acquire Somerset Gordon Heights Melbourne from Ascott.

After a refurbishment, the property will feature a mix of studio, one- and two-bedroom units, as well as penthouses with balconies. There will be 43 units in total.

“Melbourne was identified as the (site for our) first (overseas) property due to the trendy nature of the city, which fits in well with Ovolo’s branding,” said Ovolo Gorup general manager of business development & marketing, Gaurang Jhunjhnuwala. “We are looking to grow into (other) main cities (in Australia) in coming years.”

A timeline has not yet been determined for further expansion within Australia, he added.

Ovolo Group, founded in 2002, has a portfolio of six hotels and serviced residences on Hong Kong Island and West Kowloon, as well as a serviced office property, Izi.

Iranian bomb plot forces Thai visa policy rethink

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THAILAND is reconsidering its open-door policy for international visitors after it was established that the three Iranians accused of planning an attack on Israeli diplomats in Bangkok had spent time in Pattaya prior to visiting the capital.

Even though the country receives 12 million overseas visitors and more than US$25 billion (S$32 billion) in tourism evenue each year, lax visa and law enforcement policies have been blamed for an influx of criminals, and now, terrorists.

Last week’s scuppered bomb plot forced Thai authorities to recognise that the country was a target for international terrorist networks, and prompted the tourism ministry to shelve a plan that would have allowed nationals of Middle Eastern countries to avail of visas on arrival.

Instead, immigration authorities have since been ordered to be more vigilant when conducting background checks on potential visitors, especially those from countries that might be considered breeding grounds for terrorist activity.

Trafalgar records twofold increase in forward bookings

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TRAFALGAR, which specialises in European and North American guided vacations, has reported a twofold increase in 2012 forward bookings out of Asia and Singapore, as compared to the previous year.

The latest figures from the company reveal a demand hike for its top European destinations, including France, Greece, Italy, Spain and Switzerland, as a result of the weak European currency.

Nicholas Lim, regional director of Trafalgar Tours, said: “Key drivers for the increase in sales are the new product offerings, increased travel agent distribution network, and the weak US and Euro currencies.”

Meanwhile, Trafalgar’s CostSaver packages to Russia, as well as luxury First Class packages to South America are also proving a hit with Singaporeans. CostSaver packages target young professionals and tertiary students in their twenties, while First Class packages target the older, affluent segment.

“Singaporeans planning for 2012 vacations are snapping up tours to exotic destinations in Eastern Europe, Russia and South America,” said Lim.

“They are looking for new experiences and destinations as part of their holiday, and are turning to immersive experiences in evergreen destinations such as Europe and North America, and also less-trodden destinations such as Argentina, Brazil, Morocco and Russia.”

Lim added: “Giving rise to this trend is the increasing affluence of Singaporeans, who covet more distinctive experiences as part of their holiday.”