TTG Asia
Asia/Singapore Saturday, 24th January 2026
Page 2547

B2B hots up in Asia

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B2B PLAYERS are expanding in Asia, eager to feed rising demand from both brick-and-mortar agencies and OTAs.

Singapore-based Asiatravel.com, a pioneer in B2C in Asia, has unveiled its TAcentre.com, Asia’s first online wholesale system that offers not just hotels but FHTs (flight/hotel/tours), which can be booked with instant confirmation. TUI Travel’s Hotelbeds will unveil expansion plans in Asia-Pacific on Wednesday, while another wholesaler, UK-based Jac Travel, aims to open an office in Asia by year-end. It recently appointed a head of sales for South-east Asia, Ali Jones.

A continued travel boom in Asia despite slowing economic growth is ensuring the longevity of brick-and-mortar agencies, according to Asiatravel.com executive chairman Boh Tuang Poh. Jac Travel too said its growth was coming from a mix of wholesalers, travel agencies and new Asian OTAs.

B2B players are jostling for a position as the competition heats up. TACentre banks on having the best rates and widest inventory. Its 17 years of local presence throughout Asia has helped it seal “real” relationships with suppliers, said Fred Seow, vice president-marketing.

“Agencies face two issues, rising costs and manpower difficulties. Customers meanwhile want varying places – their demand exceeds agencies’ operational readiness. We hope to fill this gap by offering the widest inventory and best rates, which can be booked 24/7 online with instant confirmation. This frees the agency to do what it does best, i.e. service the customer,” he said.

Seow said the inventory comprised 100,000 products (including packages, hotels, flights and tours) and the aim was to boost this to one million products by 2013. Currently, there are 44 FHT packages for Singapore to Hong Kong alone.

Jac Travel’s CEO, Mario Bodini, said the company intends to compete by offering excellent customer service and a wide range of handpicked, independent boutique hotels rather than contracting all hotels.

“The market is tough, with lots of barriers for new players such as having the right technology, working capital and the correct product range,” he said.

Agencies interviewed said they use both traditional and online wholesalers, often comparing products, prices and availability.

Lisa Alip, managing director of East Coast Adventure Travel & Tours in Johor Bahru, said: “We look for the best deals and convenience. Right now, I think only TACentre offers instant confirmation, so that’s an edge.”

Morteza Khodaparast, executive director of Gloree Tours & Travels Singapore, said he preferred Asiatravel as its customer service was excellent. “If we need to make a change in booking, for example, they are flexible.”

Junca sets up Secret Retreats

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FORMER director Asia-Pacific of Relais & Chateaux, Stéphane Junca, has gone on to establish his own hotel representation company, Secret Retreats, which will be launched in Singapore this Friday.

His partners in the new firm are Bruno Ferret, a former tour operator who sold his company, Les Ateliers du Voyages, to Kuoni in 2009, and restaurateur/hotelier Frederico Asaro.

Junca told the Daily the long-term ambition of Secret Retreats was to be “the reference in Asia for clients who seek small and independent properties which are close to the community, respect culture and traditions, and are socially responsible”.

“Yes, we know there are many organisations which represent owners, but they are either chains and the hotels are not independent, or they are global hotel repesentation companies with no speciality, i.e. too large and too genaralist,” he said.

Junca said although Secret Retreats sells members’ rooms on its website (in English, French, Japanese and Mandarin), travel agencies, tour operators and DMCs are essential business. There is a dedicated section for the trade on its website (www.secret-retreats.com/en/travel_agents/sign_in). “The trade can register here. We collect their profile and match their preferences with our properties.

“We then encourage our members to build negotiated rates in our CRS for them, and they have protected access to availability and rates through the login and password. They can get an instant confirmation, subject to availability, from any of our members, even the very small and remote ones,” Junca said.

Currently, there are 33 members in 11 Asian countries in the portfolio. These include boutique hotels, villas, camps and boats.

“We will be enlarging the spread of our destinations to Sri Lanka, Nepal, Taiwan, Hong Kong and Singapore, but our aim is not to be another huge collection; we want to keep the essence of Asian culture and hospitality,” he said.

Batavia Air readjusts flight schedules following scrapped acquisition deal

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BATAVIA Air has suspended several routes, cut frequencies and put some aircraft aside for maintenance to keep business going, following the collapse of acquisition talks with AirAsia and its Indonesian partner Fersindo Nusaperkasa (TTG Asia e-Daily, October 15, 2012).

The airline’s commercial director Sukirno Sukarna told the media in Jakarta earlier this week that the deal’s cancellation meant that the company would not get the fresh cash it needed to rejuvenate its fleet, but it was not the end of the world for Batavia Air.

“We will continue our plan to rejuvenate our aircraft, but it will be slower than we had hoped for earlier,” he said.

He added that the airline had suspended its Jakarta-Medan, Jakarta-Gorontalo and Bandung-Singapore services to improve efficiency and facilitate aircraft maintenance during the low season. Batavia Air has 33 aircraft and is operating 20 at the moment.

“We have suspended the routes during the low season and will restart services during the peak season, starting end of November,” he said.

Park Hotel Group aims for global fame

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IN A BID to boost its status as a regional hotel chain to one that is known the world over, Park Hotel Group (PHG) has rebranded its Regional Sales Offices to Global Sales Offices (GSO).

The move follows closely behind PHG’s establishment of its eighth GSO in Sydney on October 1, marking the group’s first foray into the Australasia region.

The Sydney GSO is tasked with developing source markets in Australia and New Zealand, and aims to drive increased business to PHG’s network of nine hotels in Singapore, China, Hong Kong and Japan.

PHG’s sales network spans other major gateway cities such as London, Tokyo, Beijing, Shanghai, Guangzhou, Hong Kong and Singapore.

Mackinnons American Express Travel

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TTG Asia‘s hopes are lifted by the professionalism of Mackinnons American Express Travel from Sri Lanka

Mackinnons American Express Travel (MAET) Good afternoon, can I help you?

TTG I would like to visit either Spain or France, and I’m looking for a five-to-seven day package tour.

MAET We have a seven-day group tour.

TTG I would like to travel in October. What are the rates?

MAET I am sorry sir, we don’t have the rates right now. But I can email it to you shortly.

TTG  October is only a month away, so why are the rates not available?

MAET (polite tone) The rates change periodically; sometimes it’s the same, sometimes it’s not. I need to make sure you get the correct rate.

TTG I can’t visit both countries, but if I have to choose what would you suggest?

MAET What are your interests sir?

TTG Culture, architecture and entertainment.

MAET Spain is good for Gothic buildings. In fact, we recently took a group of architects there. France is also nice, with Lourdes as a place to see.

TTG Okay I’ll go for Spain.

MAET That tour will take you to Madrid, Valencia, Barcelona and back.

TTG Wait, Barcelona as in the famous football club?

MAET (laughs) Yes sir…

TTG And Madrid is where the bull fighting takes place?

MAET Well, there is bull fighting all over, but yes, Madrid is the most famous.

TTG Would I be able to see bull fighting?

MAET Our packages are essentially a city tour. However, there is free time which you could use to see places of your choice. We could also ask our supplier whether this could be arranged.

TTG Is a tour package cheaper than a standalone one where you develop a tour just for me?

MAET An individual package would cost you Rs150,000 (US$1,336) more than a group tour package.

TTG Okay. Is October a good month to travel?

MAET That’s when people get on the streets. It’s a lot of fun.

TTG How about accommodation?

MAET We offer three-star accommodation in hotels that are old mansions.

TTG Are they beside cobblestone streets which I love?

MAET Yes sir, plenty of that.

VERDICT Responses were prompt, and epitomised the high standards that the company always promises. She was spontaneous, knowledgeable, pleasant and friendly, with a keenness to keep me on the line and eventually win me over. MAET is part of John Keells Holdings, owner of Sri Lanka’s largest chain of hotels.

This article was first published in TTG Asia, October 19, 2012 on page 6. To read more, please view our digital edition or click here to subscribe.

Robin Yap named The Travel Corporation’s president for Asia

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robin-yap-named-the-travel-corporations-president-for-asia
Robin Yap

THE Travel Corporation has appointed Robin Yap as president of its Asian operations.

In addition to overseeing distribution of the company’s key brands Trafalgar Tours, Insight Vacations, Contiki Holidays and Uniworld Boutique River Cruises, Yap will assist the group president/CEO in expanding The Travel Corporation’s goals and presence in North Asia for AAT Kings, Red Carnation Hotels, Inspiring Journeys and Thompsons Africa.

Yap began his career as a sales executive at Insight Vacations and has held a variety of leadership positions since, his most recent being managing director of The Travel Corporation Singapore.

Accor sells 60 per cent stake in Formule 1 hotels in India

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IN KEEPING with its ‘asset-light’ strategy, Accor has sold 60 per cent of its stake in 15 Formule 1 hotel projects in India to Samhi, an Indian hotel investment and development firm that owns properties, particularly those in the mid-scale and economy segment, across India.

Accor ­­will, however, continue to run the hotels under long-term management contracts.

Of the 15 wholly-owned or leased Formule 1 hotel projects in India, two – in Ahmedabad and Greater Noida – are already open and functional, while one is due to open this December in Pune.

Samhi has partnerships with Chicago-based Equity International, Marriott International and GTI Capital Group, and had bought over Royal Orchid Hotel in Ahmedabad in April this year. They are also developing properties in Bangalore, Chennai and Gurgaon with brands such as Courtyard by Marriott, Fairfield by Marriott and Hyatt Place.

Tasmania gains popularity in China, Hong Kong; enhances marketing in Asia

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SINCE establishing a presence in China four years ago, Tourism Tasmania has registered rising arrivals from mainland China and Hong Kong.

Some 9,000 travellers from Hong Kong visited the Australian island-state between June 2011 and June 2012, a year-on-year increase of 38 per cent, while Chinese arrivals rose 30 per cent to 10,800.

However, Tourism Tasmania director of marketing, Kathryn McCann, acknowledges that growth has been impeded by a number of factors.

McCann said: “To Chinese travellers, Tasmania is a new destination and our challenge is to create awareness among consumers. We want to tap young affluent travellers, but the lack of point-to-point air connection and charter flights is an issue.

“In the next 12 months, we will leverage past campaigns and (push) experience-driven itineraries such as food tours and (visits to) natural habitats.”

“The lesser-known north-west and western districts of the island will also be (promoted) in Asia,” she added.

To support Tourism Tasmania’s Asian foray, a full-time representative in Shanghai was recruited to build the Chinese market. Lara Giddings, the premier of Tasmania, also led a delegation to China and Hong Kong in September to promote tourism and explore investment opportunities.

The tourism bureau will further enhance marketing efforts in Asia with its first-ever 10-day Asian roadshow, which will cover Shanghai, Guangzhou, Hong Kong, Malaysia and Singapore in May next year.

Hilton locks in on Okinawa

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HILTON Worldwide has entered a management agreement with Chatan Hotel and Resort Corp, a subsidiary of Orix Real Estate Corp, to manage Hilton Okinawa Chatan in central Chatan, Okinawa, Japan.

The 346-room Hilton Okinawa Chatan is scheduled to open in 2014, offering a 530m2 function room, a 120m2 meeting room, a business centre, an all-day dining restaurant, a specialty restaurant, a lobby lounge, a full service spa and fitness gym, indoor and outdoor pools, and other facilities.

“This agreement is a significant milestone for us as it represents the Hilton brand’s entry into Okinawa and our 11th property in Japan. Okinawa hosts nearly 5.5 million visitors a year and tourism contributes close to US$5 billion annually. Backed by a strong partner like Orix Real Estate Corp, we are confident that Hilton Okinawa Chatan will compete well with the existing international and local hotel supply,” said Andrew Clough, senior vice president, development, Middle East & Asia Pacific, Hilton Worldwide.

Hilton Okinawa Chatan sits approximately 20km away from Naha International Airport, and faces Mihama American Village, one of the largest shopping complexes in Okinawa.

Dragonair spreads its wings to Yangon

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HONG KONG-BASED Dragonair will commence a new four-times weekly service to Yangon, Myanmar on January 9 next year ­– provided the government gives its nod.

The new service will enhance Dragonair’s presence in the region and provide a significant boost to both leisure and business traffic between Hong Kong and Myanmar.

The airline intends to operate the new service with Airbus A321 aircraft, departing Hong Kong every Monday, Wednesday, Friday and Sunday.

Besides connecting passengers from around the world with Myanmar, Dragonair will offer passengers from Myanmar a greater choice and convenience in flying onwards to mainland China via its own network, or to other destinations worldwide via Cathay Pacific Airways, through the Hong Kong hub.

In addition to the new Yangon service, Dragonair will also be increasing frequencies to a number of destinations in its winter schedule, effective from October 28. Services to Phnom Penh will rise from seven to 10 flights per week, while an extra flight has been added to Kota Kinabalu, making a total of six weekly flights to the Malaysian destination.

As well, the airline is set to resume services to Haikou, Hainan, with a daily flight commencing October 28.