TTG Asia
Asia/Singapore Tuesday, 16th December 2025
Page 2498

Selina Chan appointed director of sales & marketing for Outrigger Phuket

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SELINA Chan recently assumed the role of director of sales & marketing for Outrigger Phuket Beach Resort.

Chan, a Malaysian national, has 27 years of experience in hospitality marketing and sales in Asia and Australia. Before joining Outrigger, she was group director of sales & marketing for Mangrove Tree Resort in Sanya, Hainan, China.

With stints in YTL Resorts (Malaysia), Travelocity, Zuji, Asia Web Direct, Reliancetravel.com and assorted hotel companies, she was also part of the start-up team for Air Vanuatu.

Her core skills include inventory distribution, revenue management, eCRM, loyalty programmes, direct versus indirect online channel optimization, customer segmentation, feeder market maximization and SEO. She has experience in conceiving and implementing online marketing and social media strategies.

Chan speaks English, Malaysian, Mandarin, Cantonese and Hokkien, as well as some Spanish and German.

IHG positions senior leadership in Asia

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IHG has added two senior leaders to Asia, emphasising the group’s focus on Asia’s growth.

Relocated from IHG’s headquarters in Denham, UK, vice president of global brand marketing for the InterContinental brand, Simon Scoot will now helm the brand out of Asia in Bangkok.

IHG currently has 86 InterContinental hotels and resorts in Asia Pacific and the Middle East, making up for more than half of the InterContinental portfolio globally. 83 per cent of the brand’s global pipeline is also spread across the region, with the upscale resorts segment on the rise. Scoot’s relocation places him close to the hub of the brand’s growth. He joined IHG in 1992 and has a diverse amount of experience across all functions within the brand’s operations. Scoot will also focus on3 IHG’s global strategy in the resort segment.

Phil Broad, also based in Bangkok, is the new vice president, F&B, Asia, Middle East and Africa (AMEA), a region where F&B makes up approximately 40 per cent of IHG’s revenue. Broad’s goal will be to drive performance and profitability across his portfolio, as well as to develop the organisation’s existing F&B operators and leaders. He will also oversee concept design and development, an area in which he specialises.

Aside from owning and operating his own business in the UK, including the franchise for Outback Steakhouse, Broad’s career has spanned world renowned brands like Starbucks, TGI Fridays, Tesco’s and Pizza Hut. Most recently, Phil was managing director of Jumeirah Restaurants, the restaurant division of the Jumeirah Group.

Scoot and Broad will report directly to the region’s chief executive officer, Jan Smits, who leads the wider AMEA region from Singapore.

Klapsons offers meet-and-stay deal

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LOCATED on the fringe of the Central Business District, Klapsons The Boutique Hotel has rolled out a package that combines accommodation and full-day access to meeting facilities.

Valid from now till March 31, 2013, the package is priced at S$320++ (US$262) per person and includes a night’s stay in The Executive room, buffet breakfast in The Sleeping Rhino, complimentary high-speed WI-FI access, in-room Nespresso coffee machine and tea-making facilities, complimentary mini bar, as well as full-day use of a meeting room, two coffee breaks, a three-course set lunch and complimentary car passes.

A minimum booking of eight guestrooms is required.

Contact sales@klapsons.com for more details.

AsiaWorld-Expo grows inventory

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ASIAWORLD-EXPO in Hong Kong has launched two new venues to beef up its ability to court more international events, especially those that require multiple flexible facilities.

Runway 11, a refurbished venue, offers 4,400m2 of column-free space that comes equipped with state-of-the-art programmable lighting system, suitable for events with 500 to 3,800 guests.

The Runway Suites is a collection of up to 10 rooms, each capable of seating between 80 and 200 people in a theatre set-up. All rooms are fully carpeted, sound-proofed and equipped with audio-visual technologies.

Allen Ha, CEO of AsiaWorld-Expo Management, said in a press statement: “Hong Kong’s MICE industry is a major engine of economic growth, and this has been reflected in the business performance of AsiaWorld-Expo. In the financial year of 2011-2012, the number of large-scale events hosted at the venue and the total metreage sold increased by over 20 per cent.”

When asked how the two new venues will boost business at AsiaWorld-Expo, the centre’s spokesperson would only say “the venue will sustain strong business growth in the coming year”.

Minor Hotel Group expands, strengthens corporate focus

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AS PART of its plans to double in size over five years, Thailand-based Minor Hotel Group is making a strong push for its Anantara, Avani and Oaks brands in Asia as well as beefing up its focus on corporate and MICE business.

China is a big part of its growth story – both for inbound and outbound, Michael Marshall, senior vice president, commercial operations, Minor Hotel Group, told TTG Asia e-Daily.

“We have six projects in China (for core brand Anantara), with the first two opening this year in Sanya and Xishuangbanna,” he said, adding the company was also in the midst of setting up a sales office in China to tap outgoing traffic.

Minor has also established sales presence in India, Russia and the UAE this year, while it intends to expand its Singapore office.

“We’re increasing our sales network to be able to focus on the corporate market and MICE,” said Marshall.

He pointed out that the company had recently set up the systems needed to participate in RFPs, launched a new booking engine and upgraded its website. Its hotels are now directly bookable through GDSs, using the Global Hotel Alliance code.

In the same vein, a dedicated MICE programme Discover the Art of a Perfect Meeting has been rolled out, with the three Anantaras in Bangkok as well as Eastern Mangroves in Abu Dhabi especially suited for meetings and incentives, Marshall said.

MICE business is also an interest for Minor’s more contemporary Avani brand, which is a tier below Anantara. With already two properties in Sri Lanka, rebranding of Golden Palm Tree in Malaysia to Avani Sepang Goldcoast is underway, which will be ready by 2Q2013.

“It has a big meeting room that can hold up to 1,200 people, so it can be used for weddings, conferences and retreats. We’re looking at China, Hong Kong, Taiwan, Singapore and also Malaysian guests,” said Marshall.

With currently around 80 hotels (some 40 under Oaks, 20 under Anantara and three under Avani), Minor is about to enter Laos and Cambodia as new destinations, while further expansion opportunities are being explored in China, Thailand, Vietnam, Malaysia and Indonesia.

Marshall explained that the company was looking at building up clusters with its complementary brands. Having acquired Oaks’ serviced apartment business in Australia last year, Minor has had a relook at the brand to prepare it for expansion within Asia.

The first Oaks outside of Australia recently opened in Thailand in the same complex as Anantara Bangkok Sathorn, while an Oaks will come up just a hop away from Anantara Sanya. This means that guests can enjoy shared facilities in some cases, while sales/marketing and operations will also be easily executed.

“(We’re becoming) more international, but the Thai essence will always be there…Thailand is still going to be a very strong platform for us, and we will definitely get more properties in Thailand,” said Marshall.

 

Indian tribunal rules out cartelisation among foreign airlines

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IN A SETBACK to Indian travel consultants fighting foreign airlines’ zero commission regime, the Competition Appellate Tribunal (COMPAT) has maintained a February 2011 decision by the Competition Commission of India (CCI) that there was no evidence of cartelisation among the carriers.

In its December 7 ruling, the tribunal said that the airlines in question – Lufthansa, Austrian Airlines, Air France, Air Canada, Swiss International Air Lines, Northwest Airlines, KLM Royal Dutch Airlines and Singapore Airlines – cannot be viewed as a group or enterprise. The tribunal also noted that none of these airlines individually held a dominant position in the market.

Rajji Rai, advisory board member of Travel Agents Association of India (TAAI) and chairman of the Swift Group, said: “We are all disappointed with the decision. The tribunal seems to have given concession to the airlines.

“All the airlines started the zero commission regime around the same time and used exactly the same reasons for doing so. This amounts to nothing but cartelisation.”

He added that he would suggest bringing the matter to the Indian Supreme Court when TAAI’s managing committee meets in Indonesia tomorrow.

The appeal was filed by TAAI, which had approached CCI in December 2009 after the nine airlines announced an end to the commission structure for travel consultants. In its petition, TAAI alleged the decision was anti-competitive and a move of cartelisation.

The airlines maintained that their decision had been independent and there was no cartelisation involved.

Other associations have also lamented that the ruling was a “setback”.

“I think neither COMPAT nor CCI understood the reasons behind travel (consultants’ move to) challenge the decision of airlines to follow a zero commission regime. It is a matter of survival for us,” said Biji Eapen, national president, IATA Agents Association of India.

“I think it is high time all the travel (consultants) come together and take up our cause. The solution to this issue lies in our unity,” he added.

Subhash Verma, president, Association of Domestic Tour Operators of India, said: “The decision by COMPAT is unfair and one-sided. CCI has never done a study in detail to evaluate the crux of this issue.”

SIA divests Virgin stake for US$360 million

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SINGAPORE Airlines (SIA) will sell its 49 per cent stake in Virgin Atlantic to Delta Air Lines for US$360 million in cash, a transaction which is expected to be completed in 4Q2013.

SIA had acquired 49 per cent of Virgin Atlantic in March 2000.

In a press statement, SIA said it had been evaluating strategic options for the stake for some time, as the investment has not performed to expectations and the synergies the parties originally hoped for have not materialised.

Commercial arrangements between SIA and Virgin Atlantic, encompassing codesharing, frequent-flyer programme ties and reciprocal lounge access, are expected to remain in place after the divestment.

Apple launches charters to Hokkaido and Taipei

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APPLE Vacations & Conventions will operate six direct charter flights between Kuala Lumpur and Hokkaido this month, with the first service launched last Sunday from the Malaysian capital to the Japanese city and onwards to Taipei.

Malaysia Airlines’ A330-300 aircraft will be utilised on the Kuala Lumpur-Hokkaido leg, while China Airlines’ A330-300 aircraft will operate the service from Hokkaido to Taipei.

The final departure from Kuala Lumpur to Hokkaido will be on December 29, returning on January 3.

According to Desmond Lee, the travel firm’s managing director, Hokkaido had always been the company’s best-selling destination during the year-end school holidays.

Lee said: “The charter services offer convenience to travellers, as there are no direct flights between Kuala Lumpur and Hokkaido. It usually takes about 15 hours on a scheduled airline with transit in Osaka, Tokyo or Seoul. Our direct charter service to Hokkaido takes only eight hours.”

“We offer all inclusive packages of either six days/four nights or seven days/five nights, priced from RM6,000++ (US$1,964). That works out to be about 20 per cent cheaper than a similar all-inclusive package on a (scheduled) flight,” he added.

This is the third year that Apple Vacations & Conventions is operating charters to Hokkaido during the year-end school holidays. New to the table is the combination of Hokkaido and Taipei charter service on December 9.

Said Lee: “We were testing the Malaysian market to see if there is demand for twin city combinations. We saw a full charter on this flight and in future we will look at organising more charters, twinning Hokkaido with another city.”

Langham to add Shanxi to its map

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LANGHAM Hospitality Group has inked an agreement with Huatang Grand Hotel Company to manage a new luxury hotel in Datong, Shanxi, China.

Langham Place, Datong, slated for a 2014 opening, will be located in Yudong New Area, the future commercial centre of the Chinese city.

Carrying a five-star label, the hotel will have 293 guestrooms, including 37 suites, extensive banqueting venues, and innovative dining venues including Ming Court Chinese restaurant, a sister outlet of the group’s Michelin-starred restaurant in Hong Kong.

Langham Place, Datong will also come with its award-winning Chuan Spa, providing guests with a range of wellness and beauty treatments based on the philosophies of Traditional Chinese Medicine. The spa will have private treatment and relaxation rooms, as well as water and heat therapies.

A swimming pool and a comprehensive fitness centre add to the hotel’s list of leisure facilities.

Centra Coconut Beach Resort Samui to unveil new look for 2013

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UPGRADING and refurbishment works at Centra Coconut Beach Resort Samui will be completed by the end of this year, allowing it to ring in 2013 with new features and facilities.

Highlights at the revamped property include Cense by Spa Cenvaree, a fitness centre, and a remodelled beachside pool area with a swim-up bar within a lagoon pool.

The resort’s lounge and restaurant will also offer new outdoor seating, while bicycles will be provided to all guests who wish to explore the vicinity. Table tennis will also be featured in the resort’s leisure activities.

Chris Bailey, senior vice president for sales and marketing at Centara Hotels & Resorts, said: “The Centra brand is all about delivering quality without the extra facilities that may be above the needs of our guests, and Centra Coconut Beach is…an outstanding example of the brand.”