TTG Asia
Asia/Singapore Thursday, 9th April 2026
Page 2260

It feels like home

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Serviced residences operators are switching on the chic factor to make younger road warriors feel more at home. By Raini Hamdi, Paige Lee Pei Qi, Xinyi Liang-Pholsena and S Puvaneswary

Ovolo 222, Hong Kong

15-may-ovolo

“There’s plenty of space within the (serviced apartment) sector to innovate.”
Dirk Dalichau
COO
Ovolo Group, Hong Kong

CHIC FACTOR
Tucked in the trendy, up-and-coming district Sheung Wan, a neighbourhood with new independent galleries, pop-up boutiques, cafes and restaurants, with slices of old-world Hong Kong heritage and antique shopping within reach.
Residents hit the ground running: Ovolo is all-inclusive, with light-filled, smartly spaced room layouts. Upon arrival, guests receive a fully stocked minibar, a ‘loot bag’ of snacks and a set of premium Malin + Goetz toiletries. Free high-speed Wi-Fi and AppleTV are provided throughout the stay.

While previously the financial sector dominated its client base, increasingly Ovolo is seeing more transitory retail, brand and fashion executives make up the numbers.  Catering to this demand, its apartments feature no black-out times, i.e. clients can stay months to years on end, and are able to adjust their tenure without a fixed duration. “We have found that rather than committing to long rental apartment leases, companies prefer more flexible monthly rentals, with the choice to extend or shorten their booking period readily available on their terms,” said Dirk Dalichau, COO, Ovolo Group.

COMPANY
Hong Kong-based Ovolo Hotels, a young hospitality company, aims to do things a little differently with individually designed lifestyle properties that are all-inclusive, technology-focused and full of character in authentic, lively urban locales.

From one property in 2002, the group has grown to four hotels and two serviced apartments in Hong Kong and one boutique hotel in Melbourne, Australia, all under the Ovolo brand.
In 3Q14 it will launch a 162-room designer warehouse conversion hotel with restaurant, rooftop bar, meeting and event spaces in Southside, Hong Kong. Last month the group acquired the Oaks on Londsdale in Melbourne.

CHIC FUTURE
Further expansion is planned in Australia, the UK and South-east Asia. “Current trends indicate that increasing residential values will see new apartments decrease in size, making clever spatial design, flexibility and premium amenity choices ever more important to the chic-seeking clientele,” said Dalichau.

AGENCY SALES
Because customers are self-reliant in making their own travel plans, Ovolo has shifted away from conventional travel agencies towards relocation agencies, property agencies and online and offline channels that encourage more direct bookings through its sales team and website.

“That said, the role of agencies and large multinational corporate clients remains important. We motivate these sectors to make reservations with us through promoting our flexible leasing terms, all-inclusive services, relationship development and by continuing to improve on our products each and every month,” said Dalichau.


Citadines on Bourke Melbourne

15-may-citadines

“(Travellers want) flexible services and spaces in modern apartments that are designed with sophistication.”
Kenneth Rogers
Regional GM-Australia and Indonesia
The Ascott Limited

CHIC FACTOR
Conceptualised by design studio, Woods Bagot, to reflect the vibrancy of Melbourne. The property is designed as a lane way connecting two renowned shopping strips, Bourke Street and Little Collins Street, and within walking distance to the theatre district, restaurants, cafés, cinemas and parks. There are 380 studio, one- and two-bedroom apartments.

COMPANY
Singapore-based The Ascott Limited celebrates its 30th anniversary this year with more than 34,000 apartments globally under three brands: Ascott The Residence (33 properties), Citadines Apart’hotel (76) and Somerset Serviced Residence (61).

CHIC FUTURE
Ascott has 61 Citadines with 15 more to open in cities across Asia, Europe and the Gulf region.

AGENCY SALES
Bookings from travel agencies rose more than 30 per cent in 2013 over 2012. Ascott offers wholesale rates, dynamic rates and direct connectivity for live inventory and holds joint promotions with agencies.

“We were the first global serviced residence company to have our own GDS code to make it easier for travel agencies to access rates and availability of our properties,” said Kenneth Rogers, regional GM-Australia and Indonesia.


Orchard Scotts Residences, Singapore

15-may-orchard

“Today’s travellers are increasingly discerning and look for trendy options, personalised service and convenience.”
Arthur Kiong
CEO, Far East Hospitality
Singapore

CHIC FACTOR
Winner, residential category, of the 2009 FIABCI Prix d’ Excellence Awards, the highest honour in international real estate.

Facilities include a spa pavilion, wine cellar, barbeque cabanas and extended dining lounges for private entertainment options. It even allocates space for guests to walk their pets within the property.

Location is in the Newton district, the fringe of Singapore’s Orchard Road shopping belt.

COMPANY
Far East Hospitality (FEH) has the most number of hotels (10) and serviced residences (eight) in Singapore (FEH) with over 3,600 units. Its goal is to offer “Singapore-inspired hospitality” for business and leisure travellers on short- and long-term stays, across a wide variety of accommodation options. “Other than business travellers, we also notice more short-stay bookings from family travellers who want the convenience of staying together,” said Arthur Kiong, CEO, FEH.

CHIC FUTURE
A team has been instituted to devise future product concepts for FEH.

AGENCY SALES
“We target all corporate segments of business travel and relocation, including travel agencies and corporate travel desks,” said Kiong.


Klapsons The River Residences Bangkok

15-may-klapson

“We want to shape a new generation of travellers who are loyal to our brand through the fun and modern side of hospitality.”
Nattamon Soupe
General manager
Klapsons The River Residences Bangkok

CHIC FACTOR
Chopard amenities, tailormade Klapsons pillows, personalised check-in. Soft touches and bold colours by William Sawaya of design firm Sawaya & Moroni add zest to rooms.

Situated in the tallest condominium in Bangkok, the property offers spectacular views and easy access to the city via personal ferry transfers to Saphan Taksin BTS station. There are 92 units, 25 private residences with a minimum contract of six months to one year and 67 designer serviced residences with contracts starting at one month.

COMPANY
The brand, owned by the Lee family of Jit Sun Investments Singapore debuted in 2009 with the 17-room Klapsons The Boutique Hotel, Singapore. The residence is managed by Klapsons Thailand, a subsidiary of Raimon Land, in which the Lee family is a major shareholder.

CHIC FUTURE
Plans are to roll out more Klapsons properties in Thailand and worldwide.

AGENCY SALES
The strategy is to strengthen direct bookings through online initiatives like e-mail marketing, own branded website, Facebook and “a rough estimate of 20-30 per cent from OTAs or travel consultants”, said Nattamon Soupe, general manager, Klapsons The River Residences Bangkok.


Treetops Executive Residences, Singapore

15-may-treetops

“Treetops aims to continue its green journey to become the leading eco-luxury serviced apartment in Singapore and the region.”
Tay Hock Soon
General manager
Treetops Executive Residences

CHIC FACTOR
Located in Orange Grove Road, with the product and services embracing a green philosophy.

High efficiency air filters are fixed in every apartment unit (there are 220 suites), 100 per cent natural toiletries and non-toxic cleaning detergents are used, and its Sunbird Terrace Café serves organic food.

The first existing building in the service apartment industry to win the BCA Green Mark Gold Award (in 2010).

A retreat for the city dweller, yet it’s just minutes away from the Orchard Road shopping belt.

COMPANY
Launched in September 2000, managed by DTZ Debenham Tie Leung Hospitality Management Services.

CHIC FUTURE
The residence is in the final commissioning stage with the first vertical axis wind turbine system in Singapore.

This will capture waste energy and spin it for use in the basement car park at Treetops.

AGENCY SALES
Treetops works with travel and relocation agencies in Asia-Pacific.


Capri by Fraser, Changi City/Singapore

15-may-capri

“Created for the e-generation traveller.”
Jasmine Lee
Regional director of technical services
Frasers Hospitality, Singapore

CHIC FACTOR
Spin & Play integrated launderettes on every floor come with Wii, Xbox Kinect, foosball, iPads, punching bags, TRX suspension training and Ciclotte to keep guests entertained between spin cycles.

Bicycles are available for guests to use.

Malin & Goetz bath amenities, designer Kartell chairs, ergonomically designed Herman Miller chairs, an iPod docking station and the latest home entertainment systems in suite.

COMPANY
Singapore-based Frasers Hospitality has 92 properties with more than 15,500 residences worldwide (including pipeline) under three brands: Frasers Gold-Standard serviced residences (Fraser Suites, Fraser Place and Fraser Residence), Modena by Fraser and Capri by Fraser.

CHIC FUTURE
Great potential, as reflected in the steady, high occupancy averaging 80 per cent at Capri by Fraser, Changi City/Singapore since its launch, said Jasmine Lee, regional director of technical services.

Two more have opened in Vietnam and Kuala Lumpur. Openings in major and secondary cities worldwide are being sought.

AGENCY SALES
Since Capri by Fraser, Changi City/Singapore opened in 2012, at least 10 per cent of bookings have been from OTAs. New initiatives to motivate bookings from this sector include offering two-tier rates for weekend and weekday arrivals; free stays with free Internet and breakfast; and easy to book with 24/7 availability policy.


E&O Residences, Kuala Lumpur

15-may-eo

“Our main focus is to tap into the medium- and long-stay programmes, especially family travels from mid-haul markets.”
Andy Teh
Group director of sales & marketing
E&O Group

CHIC FACTOR
Located in the trendiest part of the city, close to shopping malls and classy restaurants, plus a street market on Tuesdays/Fridays just outside the premises.

Its 200 units of one- and two-bedroom suites are the most spacious in the city (about 104m2 and 133m2 respectively).

Flexible leasing arrangements: guests can book for a minimum of one night to an unlimited period.

Resort ambience in the heart of the capital city. There’s an infinity pool and six cabana-styled jacuzzis with curtains to allow users some privacy if needed!

COMPANY
E&O Residences Kuala Lumpur is an extension of Penang-based E&O Group’s expertise in hospitality management from running the heritage E&O Hotel and Lone Pine Hotel, both in Penang.

CHIC FUTURE
E&O Residences aims to establish a global mix of business and leisure clientele, targeting both long-term corporate stays and short-term stays.

Sharing the name and pedigree of the Eastern & Oriental Hotel, the property will install more old photographs of Penang in its public areas and rooms soon.

AGENCY SALES
Commissions on sales are made to OTAs, while traditional travel agencies are given one-year contracted rates.

Additional reporting from Paige Lee Pei Qi, Xinyi Liang-Pholsena, S Puvaneswary

Bintan Resorts dangles Changi Airport shopping vouchers for Chinese visitors

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BINTAN Resorts International has inked a collaboration with Changi Airport Group (CAG) in a bid to increase the appeal of Bintan as a twin destination with Singapore and boost sales among its already expanding Chinese market.

As part of the inaugural joint initiative between both parties, running from mid-May to end-July 2014, every China-originating visitor will be given a S$20 (US$16) Transit Rewards@Changi shopping voucher upon check-out from any resort in Bintan Resorts.

The voucher can then be used at participating outlets within Changi Airport upon the visitor’s return trip home.

Bintan Resorts’ director of marketing, Asad Shiraz, told TTG Asia e-Daily: “The idea was conceived some three months ago and discussed extensively with CAG. Should it achieve good response and enhance the appeal of both Changi airport and Bintan Resorts, we may decide to extend it.”

Asad added: “The initial response from the trade has been very positive. They have indicated that such extra benefits for Chinese travellers will help somewhat ease the current anxiety about travelling to our part of the world. Singapore remains attractive and desirable but having the option of combining the trip with Bintan makes it even better.”

In 2013, China inbound for Bintan Resorts reached a new high with 16.7 per cent growth year-on-year to hit nearly 50,000 visitors.

With this and other planned initiatives the company is targeting 20 per cent growth for this year, said Asad.

“We have stepped up engagement with the trade in this (China) market and are working with selected partners to give greater visibility to Bintan Resorts-Singapore packages; we are also in the midst of putting up a Chinese language website and exploring new ways to engage Chinese consumers through e-channels.”

Asked if Bintan Resorts is planning to attract other markets, he revealed: “Yes, together with CAG we are keen on extending this offer to other markets of mutual interest and scope for growth. We will evaluate the results from this exercise, finetune if necessary and extend it to other markets. Under consideration are the Indian and Russian markets.”

Megaworld to build five hotels in Cebu township

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PHILIPPINE real estate developer Megaworld Properties Inc has announced plans to build five luxury hotels totalling 2,000 keys as part of its Mactan Newtown expansion plan in Lapu Lapu City, Cebu.

Megaworld plans to complete the first two hotels in the pipeline, which are own-brand properties – the Mactan Belmont Luxury Hotel and Savoy Hotel Mactan – within five years, while two local beachfront hotels will take the place of the existing Portofino Beach Resort facing Olango Island, a major bird-watching attraction in the area and a mangrove sanctuary.

The fifth property will be an international brand.

Megaworld’s announcement comes after last month’s news that the long-overdue awarding of the passenger terminal expansion contract for Mactan Cebu International Airport. When works are completed, some eight million passengers yearly would be comfortably accommodated, up from 4.5 million now.

Pointing out that the current airport facilities are hampering the destination’s image, Marget Villarica, president, Cebu Association of Tour Operators, told TTG Asia e-Daily: “Once we have better facilities at the airport, this will provide encouragement for more foreign investors to come in.”

She also hoped investments would expand as inbound operators move to promote more attractions outside the city, north towards Bantayan and Malapascua, and south towards Oslob.

Villarica urged: “There aren’t too many beach resorts in the countryside. We need more investors to build resorts.”

In Oslob, site of early morning butanding (whale shark) watching, and a 2.5-hour drive from Cebu City, only Bluewater Sumilon Island Resort offers top-level accommodations, while the rest are economy-level inns, so “operators would have to look to Moalboal, which is another hour away,” she explained.

Hong Kong trade rolls out more premium holiday brands

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A GROWING appetite for upscale travel among Hong Kongers has led FIT specialist Travel Expert to enter the wholesale group tour business through new brand Premium Holidays, while Morning Star Travel Service and Goldjoy Holidays have jointly rolled out Luxeworld.

Veteran Simon Wo, who left Jetour last summer followed by a short stint with Westminster Travel, now heads a new team of 20 staff at Premium Holidays specialising in mid- to upmarket themed travel products.

Playing down the competition, Wo said: “For the last 25 years, the wholesale market has been dominated by the top three players, Jetour, Charming and Kuoni. There hadn’t been any new players and we strongly believe there is room for us.

“Apart from distributing through Travel Expert’s 64-strong retail network, we also work with other small- to medium-sized agencies, totalling 100 outlets.

“Longhaul will be our focus from the outset, followed by shorthaul markets in the second phase. We’ll opt for something not available in the Asian market and characterised by smaller group size, lowering the risk of cancellations due to insufficient participants.”

The first themed 10-day tour will depart on June 3, taking clients to Eastern Europe to witness Bulgaria’s rose festival, and Romania and Serbia. It took only two to three weeks to secure the required 25 to 35 participants to make up the tour, Wo added.

Similarly, Morning Star and Goldjoy’s Luxeworld partnership offers “premium tailor-made products so the group size would not be big”, according to Morning Star’s general manager, Dannia Cheung.

According to Luxeworld’s website, nine destinations are covered, namely Sri Lanka, Myanmar, Laos, Vietnam, Taiwan, Thailand, South Korea, Japan and Indonesia. A special hotline has been set up for enquiries.

Morning Star currently runs 12 outlets while GoldJoy has one.

Stricter overland travel rules not expected to hurt Thailand

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THAILAND’S new visa regulations aimed at curbing border runs are unlikely to significantly affect tourist arrivals and multi-country tours incorporating the kingdom, said travel specialists.

Thai immigration authorities had on May 10 implemented new rules for travellers entering the country overland, restricting entry permits and visas on arrival granted at the country’s land borders to a single 15-30 day stay, depending on the visitor’s nationality. A full tourist visa obtained from a Thai embassy or consulate will be needed to return to the country.

The move effectively closed a loophole whereby people wanting to stay or work in the country without having a long-term visa could simply leave and re-enter the country via a land border with Myanmar, Laos, Cambodia or Malaysia every 30 days.

A statement issued on the Immigration Bureau’s website said the regulations will be enforced at Thai airports from August 12.

Andre van der Marck, general manager Khiri Travel Thailand, said while the new rules could potentially affect the travel plans of tourists wanting to travel overland to more than one of Thailand’s neighbouring countries without having to obtain a multiple-entry visa from a Thai embassy or consulate before arriving in the kingdom, he does not expect business to be affected significantly.

“As a hub for regional travel, some of our programmes are designed along the relaxed entry regulations for Thailand and have a few short entries in between travels to neighbouring countries – including overland travel,” he said. “Even with this stricter enforcement, we don’t think clients will have to apply for multiple-entry visa in advance.”

Visa regulations in other ASEAN countries are a far greater impediment to multi-destination travel than the new Thai regulations, he added.

Exotissimo Travel Thailand also expects to see little impact. Its general manager, Michael Lynden-Bell, said: “Most of our regional overland tours start in Thailand and go outbound. We have a few that come inbound, but a 15-day visa is still going to be enough time for our clients visiting Thailand.”

Ritz-Carlton to open iconic Mumbai property

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THE Ritz-Carlton has partnered with Oberoi Realty to open an iconic property in Worli, a thriving business district in central Mumbai in 1Q2017.

Made of steel and glass, the 238-key hotel will have a residential complex built alongside it, also to be managed by the luxury hotel brand. It will cost approximately Rs7.5 billion (US$126.4 million) to build.

The hotel will have F&B offerings such as an ocean-view bar and two specialty and fine-dining restaurants, a spa, and 1,200m2 of banquet and meeting spaces for high-profile events and society weddings for which Mumbai is renowned.

Paul Foskey, executive vice president, hotel development – Asia-Pacific of Marriott International, said in a press statement: “This hotel is part of Marriott’s rapid expansion, which will entail the opening of at least one hotel a month for the next few years across the globe.”

Mitesh Dani, managing director, Mumbai-based Parul Tours, said: “The introduction of a luxury brand like The Ritz-Carlton will add value to the high-end hospitality business in Mumbai and attract more business travellers to the city.

“The exclusive F&B offerings associated with the brand will augment the MICE segment too.

Malaysia Airlines bleeds heavily in first quarter

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NATIONAL carrier Malaysia Airlines (MAS) has reported a net loss of RM443 million (US$137 million) for the three months ending March 31, almost double the loss of RM279 million in the same quarter last year.

Core airline revenue increased by eight per cent year-on-year on the back of a 19 per cent increase in capacity, but overall group performance was dragged down by weak cargo and other revenues resulting in a marginal two per cent growth.

Despite 18 per cent growth in traffic, severe yield pressure due to excess industry capacity and a disadvantageous cost structure caused earnings before interest, taxation, depreciation and amortisation to fall to negative RM101 million compared to RM30 million this time last year. Airline yield dropped nine per cent year-on-year.

MAS Group CEO, Ahmad Jauhari Yahya, said: “Traditionally, the first half is always weaker following the heavy travel period of the previous year-end holidays. The net loss this first quarter is not unexpected.

“However, the results were made worse with the impact on air travel in general following the disappearance of MH370. The whole market has reacted by slowing down demand.

“While the search for MH370 continues today more than two months since it disappeared, our group needs to accelerate efforts to improve its revenue stream and better manage our high costs which have increased in line with greater capacity.

“This need has become even more urgent for MAS’ future survival and sustainability in a market that is not showing any signs of letting up on competition.”

Operations were slowed for several weeks since early March when MH370 disappeared. Marketing activities were also halted out of respect for the families of those on board the Beijing-bound Boeing 777 aircraft.

Meanwhile, there have been suggestions for the airline to be privatised or allowed to declare bankruptcy so it could begin anew, or for its profitable units like engineering and shorthaul Firefly to be spun off in a public share sale, according to Singapore’s broadsheet The Business Times.

British Airways appoints Thai national to top regional post

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BRITISH Airways has appointed Chaiyavut Chomsakorn to head up its regional operations as country commercial manager for Thailand and Indochina.

The first Thai national to be appointed to the role since British Airways began flying to Thailand more than 80 years ago, Chaiyavut has also worked at Etihad Airways and Emirates in senior management positions prior to joining the British carrier.

He has a master’s degree in tourism management from Victoria University in Australia, having earlier completed his bachelor’s degree at Melbourne’s La Trobe University.

Carlos Wong named DOSM at Dorsett Tsuen Wan, Hong Kong

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DORSETT Tsuen Wan, Hong Kong announces the appointment of Carlos Wong as the new director of sales & marketing.

In his new role, he will take charge of all planning and preparation of sales and marketing campaigns, sales strategy and annual budget.

Wong brings with him more than 30 years’ experience in the hospitality industry. He was previously with Hong Kong SkyCity Marriott Hotel.

Sheraton on the Park Sydney put up for sale

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STARWOOD Hotels and Resorts is looking for a buyer for the five-star Sheraton on the Park Sydney, which would continue to be managed by the group.

Sheraton on the Park Sydney is situated opposite Hyde Park in the central business district, close to Sydney’s luxury retail precinct. The hotel comes with 557 guest rooms and suites, a restaurant, a tea lounge, a bar, extensive conference and function space, leased retail space and a range of recreational facilities.

JLL’s Hotels & Hospitality Group has been appointed to market the freehold hotel. Expressions of interest are welcome until June 20.

Craig Collins, CEO of JLL’s Hotels & Hospitality Group Australasia, said: “Sydney’s five-star sector is currently experiencing the best trading conditions in many years with RevPAR growth of over 14 per cent for the first three months of 2014, compared to the same period last year.”

“We are anticipating very strong investor interest in this asset, particularly because of its trophy status, freehold title and exceptional trading profile. It’s important to note that a number of other five-star hotels have sold in Sydney over the past two years and are now in the hands of traditionally long-term holders. This may be the last chance for a considerable time for investors to acquire a prime Sydney hotel,” commented Collins.