TTG Asia
Asia/Singapore Tuesday, 30th December 2025
Page 2199

France strives to become Chinese-friendly

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FRENCH tourism stakeholders are rolling out initiatives for the Chinese market given the three-fold increase in arrivals since 2010.

In 2013, France welcomed over 200,000 Chinese tourists or two per cent of total arrivals.

Patricia Barthelemy, leisure marketing manager for Paris Convention and Visitors Bureau, noted: “If we look at data from the region Ile de France where Paris is located, Chinese travellers are the number one among Asians.” Shopping in Paris remains a prime attraction for the Chinese.

Beyond Paris, the Chinese are now exploring destinations such as the Bordeaux wine region, the Rhone-Alpes, Nice and Cannes, according to Atout France.

Jose Henrique Goncalves, general manager of Paris-based Abako Productions, said: “The younger generation of Chinese visitors is demanding more experiential travel. The French tourism industry is responding to these changes and adapting constantly to meet the specific needs of this growing market. We are designing innovative programmes that incorporate gastronomy, art and culture.”

Tour operator ParisCityVision has also begun to provide its Chinese clients with translation services and Chinese guides.

Meanwhile, ICC Paris and Comité Régional du Tourisme Paris Ile-de-France launched the Do You Speak Tourist initiative in 2013 that enrols staff in courses covering languages such as German, Mandarin, Spanish, Italian and Japanese, etc. It also includes a map and dedicated website educating industry members on how to better receive foreign visitors.

Penang convention bureau to get off the ground by end 2014

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PENANG is likely to set up a state convention bureau by the end of 2014, but this is subject to the hiring of a consultant to start work in August on its structure and funding.

If all goes well, this will be almost two years since the Penang chief minister, Lim Guan Eng, mooted the idea in January 2013.

The convention bureau is to be known as Penang International Convention & Exhibition Bureau (PICEB).

Plans now hinge on getting the approval of the chief minister and the board of directors of Penang Global Tourism to hire a consultant who will be tasked with drawing up a structure and a sustainable funding model for the bureau to fund its team as well as marketing and promotions, and to support the travel trade in bidding for business events to Penang.

The state government will not provide financial assistance to the bureau but will support it by other means.

Ooi Geok Ling, managing director of Penang Global Tourism, said the delay in setting up the bureau was because the pro-tem committee, comprising local private players in the MICE industry, and the government could not agree on a sustainable funding model for PICEB.

“The hotel room levy in Penang will be taken under consideration for the funding structure of PICEB,” said Ooi.

The state government will be collecting RM2 (US$0.62) levy per room, per night on three star hotels and below, while a RM3 levy is charged on four-and five-star hotels (TTG Asia e-Daily, May 22, 2014).

Content marketing key for travel businesses leveraging Google

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TRAVEL companies must begin to think of themselves as content publishers to survive Google’s landmark shift to a semantic search algorithm.

Speaking yesterday at the EyeforTravel Travel Distribution Summit Asia 2014, Bronwyn White, director of MyTravelResearch.com, said: “Search is the one constant tool that travellers use in every stage of the path to purchase.

“Semantic search is an algorithm that uses true meaning, intent and context to identify and prioritise websites with relevant content (to the user).”

Google now does this by drawing on a user’s personal information including geographic location, previous search history and social media behaviour.

“(Because search results are now highly personalised), we’re no longer chasing the holy grail of page one on Google, but people who are potentially really interested in what we say and do,” White noted.

“If your content is likeable and shareable, Google says: ‘Hey! You must be an expert on your topic, we’ll trust you.’ Search engines will increase your authority ranking and will more likely present your page when users are looking for a related topic,” she elaborated.

When asked how travel companies should respond, White told TTG Asia e-Daily: “You’ve got to get the basics right. So make sure your website is structured right, your Google accounts are linked, your social media profiles all have the same website address associated with your company, so there is consistency in your social signals.

“From there, just keep creating interesting content. Be clear about who your customer is and who you’re going to be talking to, then gear your content towards that. Create little personas.”

Talking about things that are related would also provide context and take advantage of the “serendipity of search engines”, she added.

Companies that do not have the funds to conduct large-scale research could also drill down to a fundamental principle of the industry – talking to the customer.

Said White: “There’s no harm asking your customers as they come through the door what they want to talk about, what interests them.

“It’s not expensive and the thing is – there are a lot of unemployed journalists out there looking for work. There are (also) content marketing agencies, but for smaller operations, practise doing it yourself.”

It’s also important to know where the market is, she emphasised. “Where do your customers hang out on social media? Are they on Facebook, Twitter?”

“For time-poor travel industry people, work on one platform. Get it right! Do one and engage properly rather than spreading yourself thin because that’s going to increase the quality of your content,” she advised.

Adventure Travel Trade Association offers access to research

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THE Adventure Travel Trade Association (ATTA) has launched an online store that gives its members and other travel industry organisations access to research papers and data.

While most of its offerings are free for download for ATTA members, the site also offers single purchases for non-members.

The store is available on the AdventureTravel.biz website and initial research offerings include the recently released 2014 Industry Snapshot, a comprehensive health check of the adventure travel industry created by surveying several hundred tour operators in 69 countries.

ATTA has participated in research since 2006 and produced titles including Voluntourism, Booking Systems and several destination spotlights. Products will be added to the library as they are produced.

Shannon Stowell, president of ATTA, said: “ATTA strives to highlight best practices that will influence the strategic direction of the industry toward protecting natural and cultural capital.”

“By offering research reports we can make this knowledge accessible to a wider community who can help move the industry in the right direction.”

Organisations that are interested in trying out ATTA membership before committing will also be allowed to download reports.

HNA after bigger share of Spain’s NH Hoteles

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CHINA’S HNA Group will strengthen its control over NH Hoteles through a 132 million euro (US$179.6 million) agreement to buy over the stake held by Italian investment bank Intesa San Paolo.

Already the biggest shareholder (TTG Asia e-Daily, February 7, 2014), HNA will boost its stake to 29.5 per cent of the budget business hotel chain if it gets permission for the deal from the Chinese government.

The move stops just short of the 30 per cent share that would have obliged the Chinese group to make a full takeover bid.

“At this moment (we have) no intention of drawing up a takeover bid,” HNA said.

A spokesman for NH said the two groups were still working on creating closer commercial ties between the two.

An announcement had been expected late last year that would see NH becoming directly involved in the management of HNA properties. “The latest deal demonstrates the interest of HNA in NH and will no doubt strengthen the viability of this project,” he said. “It won’t take much longer.”

WTTC wants you to tell the world why #TourismMatters

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MEMBERS of the tourism industry have been called to pick up their smartphones and change the world’s perception of the industry one Instagram video at a time.

The World Travel & Tourism Council (WTTC) is rallying the trade to create and upload their own 15-second video to explain why they enjoy working in travel and tourism.

Participants are invited to answer one of the following questions:
1. How or why did you decide to start a career in the travel and tourism industry?
2. What has been the most fulfilling (or inspiring) moment in your travel and tourism career?
3. Who has been most influential to you in your your travel and tourism career?
4. Why would you recommend a career in your travel and tourism to someone?
5. How has a career in your travel and tourism affected/changed your life?

They can then tag WTTC with @WTandTC and use the hashtag #TourismMatters, putting them in the running to win the first prize of US$1,000, second prize of US$500 and US$250.

Said David Scowsill, president and CEO of WTTC: “Travel and tourism helps transport people to all corners of the world, immerse them in different cultures and experiences, and provides a livelihood to millions worldwide. It’s a fantastic industry to work in but we need to increase awareness of career opportunities.

“Graduates need to be moved away from always only considering banking or finance or law as careers with opportunities for progression and security and see travel and tourism as an excellent career option. We believe this campaign can play its part in doing that.”

This is especially so given new research from WTTC that shows the industry can create jobs and help solve problems such as youth unemployment and gender inequality across the world. Travel and tourism has been proven to employ a higher proportion of women and young people on average as compared to the entire workforce.

Said Scowsill: “Travel and tourism offers work-life balance, international opportunities, travel and good benefits. But we need people to realise this. People in the travel and tourism industry have a great thing in common….we love travel! So there are no better people to sell the sector and be brand ambassadors to help shift perceptions”.

http://youtu.be/rgISUCCkNZw

Quirky meeting concept takes root at Shangri-La’s Boracay resort

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SHANGRI-LA’S Boracay Resort & Spa has unveiled Sunglasses at Work Meet by Design, a destination meeting concept combining corporate meetings with social event experiences.

It is a set of customised ideas and set ups that transforms the usual boardroom sessions, team bonding activities, special events and other corporate requirements into a fun and memorable affair, explained director of events Melissa Santiago.

Examples of this include holding corporate meetings in a Treehouse Villa rather than in a meeting room, coffee breaks paired with a quick massage, arcade games at the Entertainment Centre, or beach golf, etc. Attendees can take up greener causes through coral reef planting or beach clean-ups.

General manager Amit Oberoi said Sunglasses at Work Meet by Design does not necessarily entail additional cost to corporate clients as the 12.5ha resort already has the activities, facilities and space for bleasure.

The resort is mainly a leisure destination with little MICE business but the new meeting concept would encourage more corporations to come to the island destination, as the experience cannot be replicated in a city setting.

Aris Delos Santos-Ote, director of sales and marketing, said the concept introduces corporate clients to try out a different take on meetings. “More is the new business. Why be traditional when you can mix and mingle,” she explained.

SingEx strengthens team with three new appointments

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SINGEX Holdings has announced three additions to its management team in order to grow event management arm SingEx Exhibitions.

Germaine Lim has been named director in CEO’s office, SingEx Holdings. She is responsible for establishing and driving sales and sponsorship infrastructure for SingEx events.

Adrian Sng has joined SingEx Exhibitions as director (project management) and is tasked with overseeing project teams in industries including commodities, e-commerce logistics and IT. He brings with him more than a decade’s experience in the MICE industry.

Gwen Ng has taken up the post of deputy director (projects management) with SingEx Exhibitions. She was previously with UBM Asia, where she led the project management and marketing communications team.

Daegu dives deep into water industry

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DAEGU has bagged hosting rights for the 7th World Water Forum 2015 as part of efforts to position itself as a centre of the water industry of South Korea and is preparing a host of amenities to welcome visitors.

The World Water Forum is held once every three years by the World Water Council, and the 2015 edition is expected to draw some 35,000 visitors from 200 countries while generating 2,500 jobs and US$242.8 million.

Attendees can expect an enhanced Event Support Package by the Daegu Convention & Visitors Bureau including: an online accommodation booking system in English; a staffed Welcome Desk with sightseeing brochures; and an online tour programme booking system for reservations of pre- and post-show tours.

The 7th World Water Forum is the second one in Asia after it was held in Japan 11 years ago.

A press release from Daegu CVB stated that the city aims to “turn itself into a linchpin of the water industry by capitalising on the event to become the centre of the water industry of South Korea.

“The South Korean government has prioritised sustainable water management and sound water environment building in its national agenda with the goal to become a role model country in all areas of water management.”

Australia seeing more business arrivals from Singapore

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SINGAPORE is sending more business travellers to Australia, according to statistics provided by Tourism Australia’s (TA) office in Singapore.

At the Business Events Australia South East Asia Showcase dinner organised in Singapore earlier this week with Chan Brothers MICE & Travel, TA’s general manager for South/South-east Asia & Gulf Countries, Karyn Kent, told TTGmice e-Weekly that overall business arrivals from the Lion City for 2013 increased two per cent as compared with 2012.

Out of total business arrivals, conference and meeting arrivals rose nine per cent.

Holiday purpose arrivals, which included incentives, FITs and leisure groups, rose significantly by 20 per cent year-on-year for the last 12 months up to March 2014, Kent added.

“Singapore is our fifth largest market in the world, while Malaysia ranks seventh and Indonesia, 12th. We are seeing a lot of potential for incentive business from these three markets,” she said.

Kent added that the strong performance of the Singapore market – incredible for its relative size – is a result of the increased number of flights by LCCs from the city as well as repeat visits.

Singaporeans are also “responding well” to the Australian food and wine campaign launched last July, she said, which now has an added focus through the Restaurant Australia campaign launched early this month (TTGmice e-Weekly, May 9, 2014).

Singapore-based Chan Brothers MICE & Travel’s account manager, Alvin Valencia, said: “About 80 per cent of our outbound MICE business pertain to incentive trips of 50 to 60 pax, mainly from the electronics, engineering and F&B industries.

“For trips to Australia, the Gold Coast and Perth are the most popular, although we have observed an increasing number of enquiries for Melbourne as well. Melbourne’s Phillip Island and Sovereign Hill are interesting incentive options for nature parks and hands-on gold-mining experience respectively.”

Meanwhile, Melbourne continues to draw business events, with the city’s convention venues already well booked out up to 2018, according to Edward Kwek, regional sales director South Asia of Melbourne Convention Bureau.

Medical conferences form the bulk of the major events, Kwek said, citing incentive and pre/post-meeting options like guided coffee tours, the newly relaunched ferris wheel Melbourne Star, sporting events like Formula One and the Melbourne Cup, as well as “the best pizza in the world”, among others.