TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 2151

Securing the unchained

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Infographic design on the grey background. Eps 10 vector file.

Independent properties such as boutique hotels are gaining favour with travellers, and GDSs are leveraging this trend

Infographic design on the grey background. Eps 10 vector file.

GDSs are fine-tuning their hotel content towards a one-stop solution for travel consultants, expanding their content to include boutique hotels and other non-chain options in response to consumer demand.

Martin Symes, chief marketing officer, Abacus International, said: “Boutique hotels are aligned with the move towards more experiential travel, with their design closely reflecting the character of the destination.

“Images online really favour these properties in being able to convey their brand promise direct to consumers ahead of booking, and many are punching well above their weight.

“We are seeing a climb in bookings with the independent boutique hotels, especially in the established and trending shorthaul resort destinations.”

Since 2013, the company has been enhancing Abacus RoomDeal – previously only offering chain hotels – providing access to over 350,000 non-duplicated hotels globally, of which almost two-thirds are independent.

Symes added: “Around four in 10 hotels in our system are hotel chain or chain-affiliated; the rest are independent. It is quite a switch from just a few years ago.”

Last month, Abacus went a step further to unveil Abacus ContentPlus at its conference in Abu Dhabi, allowing travel consultants to sell accommodation separately or as part of a package including LCCs, tours, activities, and car rentals.

Symes explained: “We anticipate the cross-selling and packaging capabilities of Abacus ContentPlus will help independent properties to be included more easily in corporate or leisure itineraries.”

Amadeus, meanwhile, has also jumped on the bandwagon. In April, it announced a new-generation distribution marketplace, Amadeus Hotels, which now offers 235,000 hotels through seamlessly integrated content from all hotel sources in one format, allowing access through a single interface.

Christian Lukey, head of hotel distribution, Amadeus Asia-Pacific, said: “Travellers now expect a highly personalised service, increasingly seeking unique and authentic experiences. The facilities offered by boutique hotels and independent lodging can quickly fulfil these needs.”

He cited: “In 2010, about 52 per cent of hotel rooms globally and 40 per cent in Asia-Pacific were part of a chain. That is expected to grow to 62 per cent by 2020, both globally and in Asia-Pacific.

“In Asia-Pacific, the number of chain hotel rooms will grow from 1.5 million in 2010 to 3.5 in 2020, while rooms at independent properties will rise from about two to 2.2 million.”

To introduce more non-chain hotels into the system, Lukey said: “We also distribute inventory from web intermediaries including HRS, GTA, Bedsonline and Destinations of the World.

“We have a number of additional providers in the pipeline to integrate into the extended marketplace in the next 12 months.”

He added: “The rising popularity of independent and boutique hotels means we can start looking more broadly at accommodation types. New players now include serviced apartments on daily or short-term lease that might include ancillary services like meals, tours, transfers and Wi-Fi.”

Travelport too, has been expanding the content and functionality of its Rooms & More, launched in 2012, to be on top of the game. The platform now offers 600,000 properties, which include B&Bs and independent hotels.

Its vice president of product development, hospitality, David Zimmer, said: “Rooms & More is now also available through our Universal API solution, which gives OTAs and agencies a flexible option to access the content.”

To further pump in hotel inventory, Zimmer added: “In June this year, we announced our acquisition of Hotelzon, a B2B hotel distribution technology provider.

“Specifically, this acquisition supports our drive to make booking independent hotels easier for business travellers. We are also exploring other accommodation types, such as owner-rented accommodation.”

Meanwhile, travel consultants support the inclusion of non-chain hotels into the GDSs. Barry Higgott, operations manager, Horncastle Executive Travel UK, which has been piloting the Amadeus Hotels platform for two months, said: “Being able to search, compare and book hotel offers via a single interface drastically cuts the time needed for our consultants to find the right hotel deal.

“It also means we can manage our customers’ trips end-to-end more efficiently, and deliver even better service and customer care.”

Likewise, Sang Bunthy, CEO of Cambodia-based Srey Rath International Travel & Tours which uses both Travelport and Abacus, said: “Clients are no longer bound to the traditional hotel. They are looking for more unique experiences in places like boutique hotels.”

ICCA Congress selects Dubai for 2018 meeting

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DUBAI will welcome the 57th edition of the ICCA Congress in 2018, it announced this week.

Hosting the ICCA Congress is one step towards the destination’s Tourism Vision 2020 to increase arrivals to the emirate through a regular stream of events, of which business events form an integral part.

Steen Jakobsen, director of Dubai Business Events, a division of the Dubai Department of Tourism and Commerce Marketing, commented: “The ICCA Congress is known to attract a gathering of meeting industry professionals from across the globe and will be a fantastic opportunity for the emirate to familiarise leading ICCA members with everything Dubai and the Middle East has to offer for business and leisure tourists.”

Likewise, ICCA CEO, Martin Sirk, commented: “Dubai is positioning itself as the Middle East hub for association development, and the potential for ICCA membership growth is very exciting, so there are very compelling business opportunities for both ICCA and our members.”

Pacific World expands global footprint with 3 new destinations

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INTERNATIONAL DMC and event management organisation Pacific World has forayed into three new emerging MICE destinations – Croatia, Sri Lanka, and the Maldives – through parent company TUI Travel.

Existing TUI joint ventures on the ground in each destination will direct Pacific World’s operations.

In Croatia, Pacific World is tying up with Gulliver Travel, a strong player in the Balkan region’s MICE scene, for Pacific World Croatia.

Aitken Spence Travel, with its longstanding relationships with local suppliers, is the appointed partner for Pacific World Sri Lanka and Pacific World Maldives.

Harsha Krishnan, strategic development director of Pacific World, said: “Through the shared ownership structure provided by TUI Travel, we can guarantee service standards and ensure that creativity and the customer experience is second to none.”

Annual Technical Conference and Exhibition heads to the Middle East

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THE Annual Technical Conference and Exhibition (ATCE) will be held at the Dubai World Trade Centre in 2016, the first time the conference is taking place in the Middle East.

The Society of Petroleum Engineers (SPE) announced this week that ATCE will run from September 26-28, 2016.

Explaining the choice of Dubai as the next host destination in a press release, Jeff Spath, 2014 SPE president, said: “SPE’s membership is dispersed globally. More than 11,000 of our professional members and 2,200 of our student members reside in the Middle East.

“Dubai’s position as the crossroads of the east and west make it an ideal meeting point for our global industry.”

ATCE gathers approximately 10,000 attending engineers, scientists, managers, and executives for networking, as well as certification and training opportunities. The event will also see the annual general meeting of SPE members where awards and recognitions are given out to industry technical leaders.

An exhibition of over 10,000m2 will run concurrently.

Khalid Zainalabedin of Saudi Aramco has been selected as the ATCE 2016 programme chairperson.

New tours highlight multifaceted experiences in Daegu

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SOUTH Korean city Daegu has redesigned the visitor experience through four new itineraries unveiled recently by the Daegu Convention and Visitors Bureau (CVB).

Known as Deagu Colorful Tour, the tours explore four different geographical regions and experiences in the city.

The Daegu Modern History Alley Tour takes visitors through several downtown locations that clue them in on Daegu’s contribution to Korean history, including the original site of Samsung Group’s headquarters. Yangnyeongsi, South Korea’s oldest and largest oriental medicine market, is also on the itinerary, as is the historic textile market, Seomun market.

Alternatively, visitors can travel to Suseong or Gachang beyond downtown Daegu to experience local life by hiking Mt Apsan or unwinding at a jjimjilbang, or Korean bath house, in Spa Valley.

The third itinerary offers cycling down the Nakdong river path for beautiful sunset views and a trip to Mabijung Mural Village, which is full of art and culture.

The last focuses on the Mount Palgong area and its various attractions such as Gatbawi, a statue of Buddha made during the Unified Silla Kingdom era, and Donghwasa, a temple housing a 17m Buddha statue and where visitors can take part in a temple stay programme.

Destination Asia appoints new director of meeting and events

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DESTINATION Asia has promoted Michael Assef to the position of director of meeting and events in Shanghai.

Assef’s duties in his new role include consolidating meetings and event business in Shanghai, and developing Destination Asia’s incentive programme offerings with the help of the existing Shanghai team.

Prior to his current post, Assef was product and MICE manager in Cambodia.

China’s largest integrated mall takes shape in Suzhou

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SUZHOU Center Plaza, located in Suzhou Industrial Park’s CBD to the west of Jinji Lake, will become the largest integrated development project in China when it debuts in 2019.

The 21.1ha, RMB28.5 billion (US$4.7 billion) development comprises 10 buildings, including a 500m super high-rise building – poised to be the highest in Suzhou and the top integrated commercial centre in the Yangtze River Delta – and a commercial compound housing offices, commercial holdings, hotels, residences, arts and entertainment facilities.

The largest mixed-use urban and underground development project in China, the plaza will feature an integrated mall, sky gardens, plus centralised heating and cooling system. The mall, which is jointly developed by SIP Jinji Lake City and CapitaLand, will boast an Olympic-size ice skating rink, a cinema, high-end dining options and luxury retail outlets. The mall is scheduled to commence operations in June 2017 at the earliest.

The plaza further features six Grade A corporate offices, a financial trading floor and a helicopter pad, among its corporate facilities. Starwood’s W Hotels has also confirmed its operations at the plaza.

The integrated transport system will be another unique feature of the plaza. A city circuit transport route will operate from Basement 2, while Basement 1 connects to the metro to relieve traffic at the ground level. Basements 2 to 4 also feature China’s largest underground parking space with some 7,000 parking lots.

Marking the most noteworthy component of the plaza are the rooftop passages, which link up all the buildings to enable pedestrians to access the City Square, camphor woods and other highlights in the vicinity.

Article by Jessie Liu. Translated by Ong Yanchun from the original TTG China e-Daily, November 6, 2014 article.

The Gateway Hotels & Resorts debuts maiden resort

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THE Gateway Hotels & Resorts, a subsidiary of the Indian Hotels Company (IHCL), has forayed into the resort segment with the opening of The Gateway Resort, Damdama Lake, Gurgaon on Monday.

The 78-room property, launched in partnership with Samak Dhoot Resorts and Spa, is positioned as a weekend destination in the Delhi NCR region, with an adventure park zone offering activities like rock climbing.

In its first year of operation, the resort is targeting an average room rate of US$129 and average occupancy of 50 to 55 per cent, said Prabhat S Verma, COO, Gateway Hotels.

IHCL is also looking to expand its resort portfolio with the opening of three more properties in the coming year.

“We are looking to open resorts in Pune, Raipur and Corbett Park in Uttarakhand next year under the management contract model. Shimla is also a destination we are considering,” said Verma.

IHCL operates four brands: the luxury Taj, upper-upscale Vivanta by Taj, upscale Gateway by Taj and budget Ginger.

*The article initially stated the IHCL debuting its inaugural resort, which is inaccurate. It has been amended.

China trade deal unlocks opportunities for Australia’s tourism

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THE landmark Australia-China free trade agreement (ChAFTA), announced earlier this week when negotiations concluded between Australian prime minister Tony Abbott and Chinese president Xi Jinping, looks set to be a major boost for tourism Down Under in years to come.

When the ChAFTA is fully implemented, 95 per cent of Australian exports to China will be tariff-free while Australian service providers in sectors such as banking, tourism, education and healthcare will gain greater access to the Chinese market.

The Federal Government has announced that Australia would grant visas for up to 5,000 Chinese work and holidaymakers annually. In addition, up to 1,800 skilled Chinese workers, including chefs and Mandarin-language tutors, would be eligible to apply for ‘457’ work visas.

Commenting on the changes to the visa arrangements, acting CEO for Tourism Accommodation Australia (TAA), Carol Giuseppi, said that the timing of the announcement was particularly important.

“Australia is undergoing the largest expansion of its hotel sector in over 20 years, with new hotel developments across the country, so it will be beneficial to have access to a pool of labour to work in both existing and new hotels,” said Giuseppi.

“Their availability will come at a time of record growth in Chinese inbound travel and will cater for the many hotel groups seeking Mandarin-speaking staff. The allocation of more ‘457’ visas to chefs will particularly address a shortage of skilled labour in hotel F&B operations.

Giuseppi said that other changes announced as part of the ChAFTA would also benefit the industry.

“Australia’s hotel and tourism sector will benefit from increased investment via the new Investment Facilitation Arrangements, while education-related travel to Australia will be significantly boosted as a result of new measures announced as part of the agreement,” she added.

At the same time, Giuseppi also urges the authorities to review the visa application process “to make it easier and cheaper for Chinese travellers to visit Australia”.

“While TAA applauds the government’s positive initiatives, the hospitality sector would benefit even further if the Working Holiday Visa programme was extended from 12 months to 24 months duration, with a corresponding increase in the working portion of this from six months to 12 months,” she commented.

“To meet the shortage of workers in the hospitality sector, we would also call on the government to allow Working Holiday Visa holders who meet the criteria for extending their stay by working in a regional area, to be able to spend their second six-month working stint working in a city-based tourism business.”

South Carolina steps up pursuit of Indian visitors

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THE US state of South Carolina is keen to dramatically increase tourist arrivals from India in the next two years, having formulated a strategy to tap this market, said a senior tourism executive during an official visit to the country.

Duane Parrish, director, South Carolina Department of Parks, Recreation & Tourism, said: “South Carolina recorded around 30,000 Indian arrivals in 2013. We are looking to double this figure. The growth of middle and upper-middle classes in India makes it a prime market for us.”

South Carolina will be partnering Brand USA to participate in their upcoming roadshows in India, apart from investing in print and online advertising.

“We want to use social media and outdoor advertisement as tools to create awareness. We are also looking to organise a fam trip for Indian travel consultants in the next 12 months,” added Parrish.

Nikki Haley, governor of South Carolina who is on a 10-day trip to India to boost business ties between the two countries, said: “Whether you want to have a board meeting or vacation, South Carolina is the place.”

At present, half of all Indian visitors to South Carolina come for business, while the rest are leisure travellers.

Parrish said: “We are keen to increase the share of leisure travellers from India.

“South Carolina offers unique experiences, featuring historical monuments and massive plantations. We also want to promote adventure activities like kayaking, boating and hiking.”

Parrish is planning to visit India again in September 2015 with a 12-member delegation comprising tourism promoters from specific locations like Charleston.

Currently, key source markets for South Carolina include Mexico, Canada, the UK, Germany and France.