TTG Asia
Asia/Singapore Saturday, 4th April 2026
Page 2129

FCm’s SmartSTAY hotel programme on track

0

FOLLOWING the launch of the SmartSTAY hotel programme launched last year, FCM Travel Solutions is strengthening the product with new inventory as parent company Flight Centre Travel Group moves from travel agency to travel retailer.

New additions to the Singapore portfolio include Parkroyal on Pickering, Carlton Hotel, Pan Pacific Singapore and Fairmont Singapore, all of which came on board last year.

Managing director of FCm Travel Solutions Singapore, Suyin Lee, said SmartSTAY was part of the group’s company-wide transformation from travel agency to travel retailer.

She said: “This transformation to become a business travel retailer has seen the group create and source exclusive travel products to ensure our customers get more value from their travel experiences and their travel dollar.

“Travel cost management has always been a priority for businesses but recently there has been a growing emphasis on traveller wellbeing.”

“More companies are recognising that a poor travel experience impacts productivity, and SmartSTAY provides value-added extras that can make a big difference to a traveller’s level of comfort without blowing the budget,” Lee added.

The global added-value accommodation programme entitles corporates year-round access to free hotel extras such as free room upgrades, Wi-Fi, breakfast, car parking, among others.

BestCities Global Alliance unveils new brand positioning

0

BESTCITIES Global Alliance has announced its new brand positioning and strapline – When the world wants to meet, we set the standard.

The new position will be officially launched at Convening Leaders – organised by BestCities’ strategic partner Professional Conference Management Association – which is taking place in Chicago from January 11 to 14.

John Donnelly, chief executive of marketing Edinburgh from BestCities, said: “BestCities is a strategic collaboration between the world’s premier meetings destinations. Our commitment to delivering the highest possible standards and achieving the best results for our clients ensures we maintain our position as leaders in global conferencing.

“Having evaluated the values, goals, objectives and vision of the alliance, we feel that this positioning statement neatly captures both the unique features and benefits of the organisation. It says what it does, why it does it and what that then results in for clients and the wider industry.”

Jonas Wilstrup, congress director of Wonderful Copenhagen, who heads the alliance’s brand task force with Donnelly, added: “Alongside a dynamic strapline which (encapsulates) the positioning, it provides a stronger presence for the brand and positions BestCities as the top DMO alliance globally.”

BestCities will also announce its newest partner ­– the 12th partner after Tokyo who entered the alliance in May 2014, at the event.

The alliance is the first global alliance to create its own quality management system to ensure service excellence from partner cities. BestCities’ partners are in Berlin, Cape Town, Chicago, Copenhagen, Dubai, Edinburgh, Houston, Melbourne, Singapore, Tokyo and Vancouver.

Setia City Convention Centre scales up with new hall

0

THE two-year old Setia City Convention Centre is planning to build a new 6,000m2 hall adjacent to the main entrance to cater to large conventions.

The hall, which can be divided into two, will be connected to the main convention centre via a covered walkway.

Setia City Convention Centre head, Francis Teo, said the extension was necessary to cater for exhibitions of up to 350 booths and big conventions with up to 8,000 people in theatre style.

Upon completion in mid-2016, the total floor space at Setia City Convention Centre will be close to 10,000m2.

Teo said: “There aren’t many venues in Klang Valley that can accommodate large conventions. We are building this extension as we see demand for space for exhibitions and large banquets.”

Ganneesh Ramaa, manager, Luxury Tours Malaysia, said: “This new development is good for the industry. There are many hotels within the vicinity of Petaling Jaya, Subang Jaya and Shah Alam to support the convention centre and to attract international events here. I predict rental will also be cheaper as it is located outside Kuala Lumpur city.”

Hong Kong’s hotel industry loses Hari Harilela

0

070115_hariharilela_harilelagroup

VETERAN hotelier and philanthropist Hari Harilela passed away at age 92 on December 29, 2014 at his home in Hong Kong, survived by his wife Padma, children and grandchildren.

Hundreds of mourners, including government officials and diplomats, paid their last respect to Harilela at his Kowloon Tong mansion.

Born in Hyderabad, Harilela moved to Guangzhou with his family in 1930. He first worked as a tailor, then built a business in textiles, before eventually venturing into the property and hotel business.

In a condolence message issued by InterContinental Hotels Group (IHG), Harilela was cited as a well-known and highly respected leader in the hotel industry with a long, distinguished and trusted association with IHG, as well as an esteemed philanthropist who had been an inspiration to all and a generous benefactor to many.

Hong Kong Hotel Association executive director, James Lu, said: “His flagship hotel investment property Holiday Inn Golden Mile became a member of Hong Kong Hotels Association in 1974. He contributed to the hotel industry in Hong Kong for over 40 years, supporting the work of the association and ensuring that his hotels meet high international standards of service and facilities for the good name of Hong Kong.

“Harilela was also our dear friend and his charming personality and love for Hong Kong earned the respect of many. He was always proud to be someone who belonged to Hong Kong.”

Harilela’s generous and devoted support to the community over the years was also noted by Hong Kong’s chief executive CY Leung, who commented: “Harilela was a successful entrepreneur and he devoted much effort to the development of the hotel and real estate sectors in Hong Kong. He was also a renowned philanthropist and made tremendous contributions to the tertiary education sector.”

The 56-year Harilela Group currently owns and operates some 19 properties around the globe. It is now led by Harilela’s son, Aron Harilela.

Eva takes Hello Kitty to Houston on new flight service

0

RIDING on the popularity of its Hello Kitty chartered flights, Eva Air has announced the launch of a permanent Hello Kitty service between Taipei’s Taoyuan International Airport and Houston’s George Bush Intercontinental Airport.

The new flight route will be flown by Boeing 777-300ER aircraft, with flights starting on June 19. Each 333-seat aircraft will have a three-class configuration comprised of Royal Laurel Class business, Elite premium economy and economy.

The Taipei-Houston service will operate on Tuesdays, Wednesdays, Fridays and Sundays, departing at 22.00 and arriving at 23.25 hours, after July 1.

For the Houston to Taipei route, the flight will operate on Mondays, Thursdays and Saturdays from 0115 to 0555 hours.

Each Hello Kitty aircraft comes equipped with over 100 in-flight service items featuring Hello Kitty, including limited-edition duty-free products, Hello Kitty-shaped food, thematic pillows and even restroom amenities.

The Taipei-Houston route on Eva Air’s Hello Kitty Jet is an extension of the existing Singapore-Taipei service for a more seamless transit for travellers departing Singapore.

Hong Kong Disneyland unveils exploration-themed hotel

0

HONG Kong Disneyland Resort this week broke ground on its third hotel, the 750-key Disney Explorers Lodge, as a start to its 10th anniversary celebrations.

The hotel concept is based on a story of four explorers who together built a lodge based on their adventures around the world, set in the early 1920s, the age of exploration.

Guests will find three restaurants serving international and Chinese cuisines, and fast food, a merchandise shop, an outdoor swimming pool and four themed gardens when Disney Explorers Lodge opens in 2017.

Andrew Kam, managing director of Hong Kong Disneyland Resort noted that the two existing hotels have consistently enjoyed an occupancy rate of more than 90 per cent in recent years.

“As an integral part of the resort’s overall expansion plan, the third hotel will increase our total room supply by 75 per cent to 1,750,” he said.

Construction of Disney Explorers Lodge will create additional job opportunities as well as another 600 to 700 full-time jobs at Hong Kong Disneyland Resort when completed.

Financial secretary of the Hong Kong government, John Tsang, commented: “Like any Disney fan, I am thrilled to know that there’s much more to come – much more Disney magic to look forward to – beginning with this year’s 10th anniversary celebrations, followed by the launching, in late 2016, of the Iron Man themed area and, in 2017, the opening of the Disney Explorers Lodge.”

Maldives’ national carrier adds 3 Chinese cities to network

0

FLAGSHIP carrier Maldivian is launching new flights to Nanjing, Xi’an and Changsha beginning in February in addition to the current Chinese cities of Chengdu and Wuhan.

The airline did not provide exact start dates for the new services.

A travel consultant in Malé, capital of the Maldives, said more flights from China would provide flexibility to the industry in managing the increase in the number of visitors from there.

“Further flights to different cities provide us with the option of attracting Chinese from other cities,” he said, adding that the Chinese market is growing by more than 20 per cent a year.

China is Maldives’ biggest inbound market, registering 1.1 million visitors for the January to November 2014 or 31.4 per cent of all arrivals in the Maldives for that period.

Maldivian is one of two airlines operating in the Maldives.

The other, the privately owned Mega Maldives, is the largest inbound carrier to the Maldives from China, with three flights a week from Beijing and Shanghai.

Isan Explorer launches ethical elephant tours

0

TRAVEL consultants looking for ethical wildlife components to include in their north-east Thailand itineraries can explore the elephant tours offered by Isan Explorer.

The tours allow travellers to walk alongside and observe the elephants as they frolic in the forest and watering holes, and also help the mahouts bathe them in the Mun River.

“Interacting with elephants in a natural environment such as this is an intimate and immensely rewarding experience,” says Tim Bewer, founder and director of Isan Explorer.

The tours come in one- to four-day versions covering the Isan region. While spending time with the elephants are a major part of the itineraries, trips to other attractions in the area such as historic Buddhist temples, Khmer ruins and a silk-weaving village can also be included.

Isan Explorer works with the Save Elephant Foundation to ensure the tours are responsible and beneficial to elephants involved, and elephants remain off-chain. There are no elephant chair rides as carrying heavy loads can cause permanent damage to the animal’s weak spine.

With consumers are becoming more conscious of the social and environmental impact of tourism, travel agencies such as STA Travel have halted sales of elephant rides, tiger temple visits and trips to SeaWorld.

Chengdu hoteliers review market strategies amid room boom

0

THIRTY new upscale hotels will commence operations in Chengdu within the next three years – 12 of which open in 2015 – to add 3,342 more guestrooms to the city’s inventory.

The increased competition is both a source of opportunity and concern for local hoteliers.

InterContinental Hotels Group director of operators, Sichuan, Chongqing and ETG portfolio hotels, David Lim, said that Chengdu’s rapid economic development has boosted demand for international luxury hotels.

Such demand is likely to rise as the influx of investments continues to sustain Chengdu’s economic growth.

Grand Hyatt Chengdu at the Chicony Plaza’s general manager, Liang Jian Bang, commented that while room rates could dip slightly as a result of additional supply, there remains adequate scope for competition.

The newcomers will trigger competition in the market for clients and manpower, predicts Howard Johnson Agile Plaza Chengdu’s marketing and sales director, Tao Bao Lin.

Collective action by all industry players is the only way to avoid the inevitable price war, said Tao.

Ren Ke, marketing and sales director at Grand Hyatt Chengdu, added that hotels opening this year should adopt flexible pricing strategies, instead of a blunt approach, towards MICE and leisure sales.

The flourishing MICE market is large enough for all parties to thrive, said Ren.

According to STR Global’s 2014 statistics, average occupancies at five-star hotels in Chengdu grew by a modest two per cent while room rates declined by nine per cent, a change attributed to increasing competition in the industry.

Article By Jessie Liu. Translated by Ong Yanchun from the original TTG China e-Daily, January 1, 2015 

Offbeat destinations the focus of new long-stay Philippines cruise

0

US ADVENTURE travel specialist Zegrahm Expeditions is launching a 20-day chartered luxury expedition to Philippine island destinations that are difficult to access by land.

Running from February 7-27, 2015, the cruise on board Noble Caledonia’s 100-pax MS Caledonian Sky will depart Sandakan, Malaysia with 70 North American visitors.

There will be explorers, divers, birdwatchers, geologists and naturalists joining the trip, said Lourdes Banzon, executive vice president and COO, Sharp Travel Service, Zegrahm’s partner and groundhandler in the Philippines.

“It is the longest expedition for a cruise in the Philippines,” said Benjie Bernal, OIC for inbound and outbound tours, Sharp Travel Service, who remarked that most leisure cruise liners visit the Philippines for about three days and call on major ports.

Travellers on this expedition, on the other hand, Bernal said, will have the chance for immersive experiences in areas like Sibuyan Island in Romblon, Capul Island in Samar, Limasawa in Sogod Bay, Leyte and Camiguin Island, some of which are difficult to reach overland.

Meanwhile, river cruise operator Noble Caledonia is selling a 13-day leisure programme in May featuring Japan, Taiwan and northern Philippines, another first, Bernal confirmed.

Prior to that, MS Caledonian Sky, which has visited the Philippines before, will again be spending two days in Palawan, this time on the tail-end of a 16-day Noble Caledonia leisure cruise highlighting Indonesia and East Malaysia.