A NEW general manager has taken the reins at The Radisson Hotel Brunei Darussalam.
Jerome van Helden replaces Peter Feran, who moves to Radisson Blu Bangkok, as general manager.
He cut his teeth as a waiter at the Conrad International, Dublin and worked his way up.
Most recently general manager at Hotel Aryaduta, Makassar in Indonesia, van Helden brings 12 years of hospitality experience at a number of international hotel groups in Europe and Asia.
DANNY Tse of InterContinental Hong Kong has been promoted to executive assistant manager from executive assistant manager – rooms.
In his new role, he will be overseeing a wide range of hotel operations and departments, working closely with managing director Jean-Jacques Reibel.
Tse previously directed the activities of the front office and room operation, as well as worked to reach departmental revenue goals as executive assistant manager – rooms.
He joined InterContinental Hong Kong in 2005 after spending almost two years at Pudong Shangri-La, East Shanghai where he headed reservation and revenue.
SYLVAIN Pasdeloup has ascended the ranks to become general manager at Sofitel Bali Nusa Dua, and will oversee hotel operations and management in his new post.
He has been with the resort since it opened and was most recently its hotel manager. Since joining Accor, he has seen the launch of two Sofitel properties in India and Indonesia.
Prior to that, Pasdeloup chalked up experience working with various international hotel chains across Europe, Australia and Asia.
There will be no TTG Asia e-Daily tomorrow, May 1, as we all take a much-deserved rest for our labour on this public holiday.
Hurray for long weekends!
TRAVEL agencies in Asia-Pacific can now access relevant booking data and business insights that will aid decision-making through a new feature of the Travelport system.
The technology solutions provider unveiled Agentivity yesterday. The web-based product is fully integrated with Travelport and can therefore update itself continuously with the latest activity of the travel consultant and travel agency.
Users will not have to install software or adopt a different workflow.
Agentivity was developed by UK-based Inside Group to give travel agencies actionable insights on all aspects of business, including daily operations, booking trends, additional revenue opportunities, emergency notifications and individual consultant productivity, among others.
Mark Meehan, managing director of Travelport Asia-Pacific, said in a press release that Agentivity is “incredibly useful” to travel agencies.
“(It) enables them to fully exploit the business opportunities we offer through our Travel Commerce Platform and concurrently upgrade the professional competency of their own operations.”
BRINGING two more accommodation options to Malaysia is Thailand’s Onyx Hospitality Group, which will open the select-service Ozo Medini and Shama Medini serviced residence in 2018.
Both projects will open as part of the mixed-use UMCity Medini Lakeside complex in Medini township in Iskandar.
Ozo Medini will offer 198 guestrooms, breakfast area Eat, grab-and-go outlet Eat2Go, a swimming pool and a fitness centre.
The 232-unit Shama Medini will feature a restaurant, kids’ club, fitness centre and a rooftop garden with an outdoor barbecue.
“We are thrilled to continue the expansion of our brands in Malaysia. As a Thai company, having a presence in one of our closest neighbouring countries has always been priority for us,” said Peter Henley, president and CEO of Onyx Hospitality Group, in a press release.
Onyx has one more project already in development in Malaysia – the Amari Johor Bahru.
Said Henley: “The latest projects are particularly significant for us, as upon completion, they will mark the first time all three of our core brands, Amari, Ozo and Shama will be present in one region anywhere in the world.”
THE trend of same-day hotel and airline bookings looks likely to grow in the future and travel agencies must consider how to stay relevant and value-add in such a climate, said speakers at Travel Tech 2015.
Though such travellers who book arrangements on the day of travel are in the minority, the number of last-minute bookings for hotel search queries are on the rise, said Marc Woo, Google Malaysia’s head of e-commerce & travel at yesterday’s conference in Kuala Lumpur, organised by the Malaysian Association of Tour & Travel Agents (MATTA).
This indicates that consumers are driven by the availability of platforms and technology, and the ease of doing searches on mobile devices on-the-go, Woo added.
GfK global director, travel, Laurens van den Oever, said he believes the trend for same-day bookings is aided partly by the oversupply of hotel rooms and airline seats, which drives hoteliers and airlines to use platforms that could absorb excess capacity.
However, he felt that it would be difficult for intermediaries, such as travel consultants, to add value to same-day bookings.
On the sidelines, Nigel Wong, MATTA’s vice president – research & technology, disagreed and told TTG Asia e-Daily that it would depend largely on whether a travel agency is flexible enough to allow execution of same-day bookings.
He elaborated: “It depends on what types of services are provided by the travel agency. If it is a city tour, all you need is a vehicle and a guide. But if it is a package with limited inventory, for example accommodation on Mount Kinabalu, then this may not be possible, as the agency will first have to contact the accommodation provider before confirming the booking.
“Undoubtedly, those with an online platform with capabilities for same-day bookings and instant confirmation will be able to take advantage of instant engagement with clients.”
Wong, who is also managing director of Kuala Lumpur-based Urban Rhythms Tours Adventures & Travel, is partnering with Borneo Trails Tours & Travel to create WonderfulBorneo.com.
The mobile-friendly portal will allow same-day bookings of tours within Sabah, and is scheduled to go live in mid-May.
AFRICA is proving to be the next frontier for Thai hospitality groups buying, building or acquiring properties on the continent.
In the latest announcement, Minor Hotel Group (MHG) said yesterday it has acquired the Cheli & Peacock Group of Companies and its six camps in Kenya –Elsa’s Kopje, Elephant Pepper Camp, Joy’s Camp, Tortillis Camp, Kitich Camp and Lewa Safari Camp.
To come under MHG’s Elewana Collection, which already consists of eight other properties showcasing the highlights of Northern Tanzania, Kenya and Zanzibar, the Cheli & Peacock camps will nevertheless continue to operate independently under the guidance of founders Stefano and Liz Cheli.
Earlier this month MHG also said it is partnering Qatari Diar Real Estate Investment Company for two Anantara resorts in North Africa – the 93-key Anantara Tozeur Resort in south-west Tunisia and the 230-key Anantara Al Houara Tangier Resort in northern Morocco. Both are scheduled to open in 2017.
MHG is also going to add a fourth brand to the continent when it rebrands Essque Zalu Zanzibar to Per Aquum later this year. In total, MHG has 25 properties in seven countries in Africa across the Anantara, Avani and the Elewana Collection brands, and owns the Radisson Blu Hotel, Maputo, in Mozambique.
At the same time, fellow Thailand-based hospitality group Dusit International also celebrated the grand opening of dusitD2 Nairobi late last month.
The first Dusit property in sub-Saharan Africa, the dusitD2 Nairobi is the company’s second venture into Africa after the Dusit Thani LakeView Cairo in Egypt in 2009.
Chanin Donavanik, managing director and CEO of Dusit International, said in a press release that the launch is “only the first of many projects for Dusit in sub-Saharan Africa” as the group looks to solidify its presence in Africa.
THE Malaysian Association of Tour and Travel Agents (MATTA) and research company GfK will collaborate by means of data exchange to obtain greater market insights and understanding about outbound consumer behaviour among the Malaysian travelling public.
In a pilot project, 10 members of MATTA have agreed to share their data with GfK on the booking habits among Malaysian outbound travellers as well as the common services travellers book via a travel consultant.
“Information collated will provide greater market insights to better understand the rapidly changing consumer behaviour of travellers and help the travel industry make smart decisions to grow their business,” said Nigel Wong, MATTA’s vice president, research & technology.
An MoU was signed yesterday between Hamzah Rahmat, president of MATTA, and Laurens van den Oever, GfK’s global director, travel, for long-term collaboration that will ensure consistency in data collection, which in return will provide a better representation of the Malaysian travel landscape.
On this partnership, Hamzah commented: “As the national association of travel in Malaysia, we recognise the need to leverage technology in order to remain competitive in the market and become more relevant to the modern consumer. The partnership between MATTA and GfK is for the benefit of the Malaysian travel industry and will help the industry grow to its fullest potential.”
GfK will provide monthly reports to MATTA and the travel agencies involved in this pilot project.
Earlier this year, Gfk joined hands with Singapore’s NATAS to produce a holistic report on the Singapore tourism sector that will be launched this June. It is also collaborating with HATA in Hong Kong, with plans to tie up with JATA in Japan and AFTA in Australia for big data analytics support.
ANTICIPATING rising visitor numbers, Singapore-based Keppel Land is launching the new Inya Wing at its Sedona Hotel in end-2015.
The Inya Wing will see an addition of about 420 rooms, bringing the hotel’s total room capacity to 786. At 29 storeys, the new tower block will be one of the tallest structures in Yangon when completed.
The new hotel wing will cost US$80 million to develop and will be fully integrated with the existing Sedona Hotel Yangon.
Speaking at the topping-up ceremony for Inya Wing yesterday, CEO of Keppel Land, Ang Wee Gee, said the property market in Yangon is poised to deliver healthy performance over the next year as Myanmar is expected to enter a phase of sustained economic growth.
Myanmar is forecast to reach 4.5 million tourist arrivals in 2015 and 7.5 million in 2020, said Ang.
Keppel Land owns and manages the Sedona hotels in Yangon and Mandalay.
Deputy minister of hotels and tourism Tin Shwe said the expansion of the hotel is timely and reflects the steady pace of growth in Myanmar’s economy.
