TTG Asia
Asia/Singapore Friday, 19th December 2025
Page 2060

TAAI’s Preferred Partner Programme broadens benefits for members

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THE Travel Agents Association of India (TAAI) will launch a Preferred Partner Programme (PPP) at its annual convention scheduled for March 26 to 28 in Bali.

PPP aims to provide a ‘preferred’ status to stakeholders like airlines, hotels and NTOs, which will in turn offer TAAI members benefits like better remuneration, extended payment cycle and sponsorship for the association’s events.

Said Harmandeep Singh Anand, honorary secretary general, TAAI: “It is a win-win situation for principals and our members. At a time when Indian travel consultants are facing a tough time due to shrinking margins, such initiatives will ensure healthy profit, among other benefits.

“Principals on their part will get strong support from our approximately 2,200 members across the country.”

TAAI is not looking at a specific number yet but is keen to have as many as possible stakeholders on board for PPP.

Singh added: “The managing committee will not dictate that members promote only preferred partners. However, it is natural that loyalty will be with preferred partners who will offer better margins than others.”

TAAI will place the list of PPP participants on its official website and also send related circulars to its members.

The Lion City is South-east Asia’s dream destination

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SINGAPORE is the stand-out favourite destination of South-east Asia, found this year’s MasterCard Consumer Purchasing Priorities survey, with the island nation consistently ranked among the top three most-desired destinations by travellers in the region.

Released last week, the survey has asked travellers from seven South-east Asian countries where they would go to in Asia-Pacific, Middle East and Africa (APMEA) if they were awarded an all-expenses paid holiday. Singapore trumped for Indonesia, Myanmar, Philippines and Vietnam.

When respondents were asked for their global dream destination, Indonesia, Myanmar and Vietnam still picked Singapore.

Malaysian travellers voted Dubai for APMEA and London for their global dream destination, while in Thailand Tokyo claimed first position on both counts.

As for Singaporeans, this travel savvy nation said they would choose Tokyo among APMEA destinations and Paris for a global dream holiday.

Denizens of the Lion City were rated the most well travelled of their South-east Asian peers, with 82 per cent having travelled internationally in the last 12 months. They are also the most travel-hungry – 87 per cent intend to go overseas in the next 12 months.

Malaysians were the next well-travelled at 67 per cent, followed by Thais at 65 per cent.

However, Thai people spent the most when overseas at approximately US$2,100. Singaporeans come next with US1,800 and Myanmar travellers take the third spot with US$1,750.

In terms of desire to travel, Malaysia is in second place at 84 per cent intending to make a trip in the next 12 months and Myanmar is third with 80 per cent.

The survey concluded that the strong desire for travel coincides with an upbeat consumer outlook in the region, where consumer sentiment in South-east Asia was registered at 77.7 index points or 6.4 points higher than in 2014, as reported by the MasterCard Index of Consumer Confidence.

Matthew Driver, president of South-east Asia, MasterCard, commented: “In tandem with economic progress, we are seeing a steady rise in the middle class with a higher disposable income which allows people to venture overseas more often for leisure travel.”

The MasterCard Consumer Purchasing Priorities survey was conducted among 2,865 respondents between the ages of 18 and 64 in seven South-east Asian markets over the period of October to November 2014.

Collaborate, not compete, with tech-savvy disrupters of travel

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NEW B2C digital platforms are disrupting the travel industry to the detriment of some traditional companies, however, there is still plenty of room for collaboration between start-ups and other travel firms, specialists say.

Even as businesses such as Airbnb and WithLocals cut out traditional suppliers, Hai Ho, founder of Triip.me, said online business that focus on providing travellers with experiences should work more with DMCs.

“We need unity within the industry,” he said. “(Travel agencies) should worry less about tech, let us handle that, so they can focus more on keeping their clients happy.”

While Triip.me connects individual travellers with locals who want to share their culture, Hai Ho said the services the company provides – authentic experiences – can equally be used by tour operators and DMCs as part of a broader itinerary. “We are looking at how to work more closely with traditional companies.”

Mike Beunder, CEO of WithLocals, an online business providing home-dining experiences, said WithLocals has already started working with brick-and-mortar companies.

“We are working with travel consultants now, using our voucher system,” he said. “Their clients still have to contact our hosts directly through the online platform. That’s an essential part of the experience, as they need to talk about the meals, any food allergies they may have, directions to the host’s home. However, they can use the voucher for the meal and the agency pays us for the voucher.”

Willem Niemeijer, CEO of Khiri Travel Group, agreed that more traditional agencies should look at disruptive companies as potential suppliers. “Most people don’t have the time to look at all aspects of a trip – flights, hotels, transfers, tours – and put it together themselves. It’s much more complicated that providing an isolated experience. Handling that is our job.

“But sure, we’re always on the lookout for innovative products and there’s no reason not to consider these guys (like WithLocals).”

Kuala Lumpur jumps onto selfie bandwagon in new online campaign

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THE Kuala Lumpur City Hall yesterday launched an international online tactical campaignIAMKL, with the objective of engaging an international audience in a fun manner while creating greater awareness of Kuala Lumpur among travellers.

The campaign runs up to March 31 and utilises social media such as Facebook, Twitter and Instagram, as well as the official campaign website (iamkl.com) to gain Internet exposure.

Foreign visitors are invited to upload ‘selfies’ of themselves with identifiable scenes of Kuala Lumpur in the background, and encouraged to share their posts with friends online, thereby creating a viral effect that will garner more awareness.

Non-Malaysians aged 25 years and above can also take part in the ‘I want to go there’ contest to stand a chance to win a return ticket to Kuala Lumpur.

Yesterday’s event also saw the launch of a free bi-monthly e-newsletter, Hello KL, a resource for all parties selling the city, allowing them to develop creative tour packages and itineraries, according to Ahmad Phesal Talib, mayor of Kuala Lumpur. Hello KL can be downloaded via Kuala Lumpur City Hall’s official website, visitkl.gov.my.

Minute-by-minute aircraft tracking could come online in 2016

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A NEW plan forcing all airlines to track their aircraft using a system to provide location updates may materialise as soon as 2016, as a majority of ICAO member states threw their support behind it at a summit on Wednesday.
 
AFP reported that most of the UN aviation body’s 191 members green-lighted the proposal and are keen on having the plan implemented in the shortest time possible.
The new system will allow airlines to monitor the positions of their aircraft at 15 minute intervals, which escalate to every minute during emergencies.
The proposal is due to be ratified in November this year by the ICAO Council, said the sameAFP report.
Delegates in attendance at the summit also agreed to the creation of a single repository that would contain warnings on flying over war zones to overcome the fragmentated distribution of information that currently exists.
The proposals come in the wake of what was one of the worst years for modern aviation, marked by the disappearance of Malaysia Airlines’ MH370 and MH17’s downing over a war zone in Ukraine. MH370 has not been found and the Malaysian government has since declared it an accident with no survivors.

Ritz-Carlton returns to Bali after 6 years

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THE 313-key Ritz-Carlton, Bali has returned to the popular holiday destination with yesterday’s launch, six years since ceasing management of its property there.

Located in Sawangan, Nusa Dua, The Ritz-Carlton, Bali is a 30-minute transit away from Ngurah Rai International Airport and set on 12.7ha of beachfront and cliff-top land.

The resort offers guestrooms and also cliff-top and ocean-view villas. A 180º unobstructed view of the Indian Ocean and a 70m high glass elevator with access to the beach are other notable features of the property.

The Ritz-Carlton, Bali will house six F&B options: Bejana, an Indonesian restaurant; The Beach Grill, offering seafood and grill specialties; Raku Japanese Lounge & Bar; The Ritz-Carlton Lounge & Bar; Senses, an all day dining restaurant; and Breezes Tapas Lounge, which serves light snacks and Tapas.

Resort facilities include a play area for children, a private pool and sun deck exclusively for The Ritz-Carlton Club guests, an oceanfront wedding chapel and meeting spaces to accommodate up to 200 guests.

The Ritz-Carlton Spa is soon to open with 14 treatment rooms.

Buhdy Bok appointed president of Costa Asia, Costa Cruises Pacific & China

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COSTA Group has announced the promotion of Buhdy Bok to the post of president of Costa Asia, Costa Cruises Pacific & China, with effect since February 1, 2015.

The current senior vice president Asia-Pacific & China, Bok first joined Costa in May 2011 as vice president China.

The role was extended to include the rest of the Asia-Pacific region in January 2012, and he was appointed to his current position in July 2013.

Prior to that, Bok chalked up a wealth of experience at Singapore Airlines, where he worked for 15 years in various roles both in Singapore and abroad.

Poor results lead to termination of Tigerair-SpiceJet interline agreement

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AVERAGE load factors on Tigerair’s India routes remain strong and the airline is looking to increase frequencies on the Hyderabad sector, even as it breaks off an interline agreement with SpiceJet.

The budget carrier, a subsidiary of Singapore Airlines, is recording an average load factor of 80 per cent on Indian routes.

Speaking to TTG Asia e-Daily about the termination of the carrier’s interline agreement with SpiceJet, Teh Yikchuan, director, sales and marketing, Tigerair, said: “We see a low number of connecting passengers from our interline agreement with Spicejet, which is why the agreement is not continued.

“Currently nothing is on regarding any new interline arrangement in India. Our Hyderabad flight is going from five to six times come end-April, and we are looking at consolidating our position and strengthening our sales on our present capacity for the coming year.”

“Apart from (Hyderabad) we don’t have any plans to increase frequency or add any new destination in our network in India,” he added.

Tigerair offers daily flights from Bengaluru, nine times a week from Chennai, four times a week from Cochin and 12 flights from Trichi.

Preferred Residences combines hotel services, residential experience

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PREFERRED Hotel Group (PHG) has introduced a collection of villas, bungalows, condominiums at established hotels and resorts, specifically to cater to luxury consumers who cannot decide between a residence of hotel for their next trip.

“Preferred Residences allows us to satisfy a growing demand from our guests who want access to the private residence experience but are also resistant to relinquishing the convenience of staying in a luxury hotel or having to subscribe to a membership-based service,” said Lindsey Ueberroth, president and CEO, PHG.

Preferred Residences properties feature expansive living spaces, state-of-the-art kitchens and custom furnishings. Some will also offer spacious outdoor areas, private pools and free benefits such as resort car services.

Guests will enjoy priority access and privileges at each Preferred Residence property, such as reservations for prime tables at Michelin-starred restaurants.

A team of expert concierges will also support guests in matching their needs to a suitable residence and in coordinating events. Guests may also get additional benefits through the iPrefer guest loyalty programme.

The collection currently comprises 18 hotels and resorts all of which are existing members of PHG’s Preferred Hotels & Resorts or Preferred Boutique brands, including Alpina Gstaad inSwitzerland; Casa de Campo in the Dominican Republic; Castello di Casole in Italy; and Essque Zalu Zanzibar in Tanzania, among others.

World’s first robot-staffed hotel to open in Japan

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roomCredit: HUIS TEN BOSCH/J-16209

A FLEET of robots will be providing ‘personal’ touches to guests checking into a new hotel scheduled to open in southern Japan this July.

The Hen-na Hotel – which literally means “strange hotel” – is nearing completion at the Huis Ten Bosch theme park outside Nagasaki and will be the world’s first hotel staffed by humanoid androids.

hennahotel

Three uniformed robots or “actroids” will run the reception desk at the 72-room hotel, while four porter robots will be on hand to take guests’ luggage to their rooms. Actroids will also staff the cloakroom, clean the hotel, and serve meals in the restaurant.

The androids, which bear the features and mannerisms of a young woman, will be able to speak Japanese, Chinese, Korean and English, make hand gestures, and determine a customer’s mood based on their facial expressions.

The actroids were developed by Osaka University and built by Kokoro, with the first version dating back to 2003.

actroid1

Credit: HUIS TEN BOSCH/J-16209

Besides the actroids, the hotel will also incorporate other forms of state-of-the-art technology, including facial recognition systems to enter a guest’s room.

The aim is to both highlight technological advances and keep costs down, said the hotel operator.

And because robots do not require wages, the cost of a night in the Hen-na Hotel is a mere 7,000 yen (US$60) per night, far lower than the 20,000 yen starting price at other hotels in the theme park.

And while the Hen-na Hotel may be a one-off at present, the concept could catch on – for its novelty value at the very minimum.