TTG Asia
Asia/Singapore Tuesday, 16th December 2025
Page 2046

Eased tensions encourage Japanese trade mission to China in May

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JAPAN is sending a 3,000-strong travel trade mission to China in May, with high hopes of attracting even Chinese tourists to the country.

Diplomatic relations between Beijing and Tokyo have been fractious in recent years, causing serious impact on both leisure and business travel between the two nations, but tensions appear to have eased in recent months, encouraging Japan’s travel firms to win new business in a country with a booming economy and a populace with a new-found desire to travel.

Hiroyuki Seishi, a spokesman for the Japan Association of Travel Agents, told TTG Asia e-Daily: “The public and private sectors in both countries are striving to cultivate friendly relationships between China and Japan. And this time, we have support from both governments, as well as embassies and NTOs.”

Besides representatives of travel companies, the delegation will include officials from local governments across Japan and cultural organisations.

The delegation is scheduled to leave on May 22 for Beijing and, over the following two days, take part in a series of sightseeing and cultural events, visit the Japan Travel Fair in the Chinese capital, and attend an official reception.

On the final day, some delegates will travel to other Chinese cities for promotional activities.

Motohisa Tachikawa, a spokesman for JTB Corp, said: “We hope that this event will help to open the door to more Chinese tourists coming to Japan.

“It is significant that the delegation is being welcomed by the Chinese government and that they are keen for us to go there and explain the real opportunities that exist for tourists who wish to come to Japan.”

Figures suggest that China is becoming an important – and lucrative – market for Japan’s tourism sector. Nearly 2.4 million Chinese tourists visited Japan last year, a year-on-year increase of 83 per cent, and that number is expected to rise significantly again this year.

In January alone, 226,300 Chinese visited Japan, up more than 45 per cent year-on-year, according to the Japan National Tourism Organisation.

Anantara Siam Bangkok becomes Thailand’s flagship for the brand

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ANANTARA Hotels, Resorts & Spas announced on Monday the addition of Anantara Siam Bangkok Hotel to its luxury portfolio, the brand’s flagship in home market Thailand.

Owner Minor Hotel Group will invest US$20 million to enhance the hotel – rebranded from Four Seasons Bangkok – over the coming months, refurbishing some of guestrooms and public areas.

Located in the heart of central Bangkok’s Ratchaprasong district, opposite the Royal Bangkok Sports Club and right next to a sky train station, the property is close to the main business, nightlife and shopping districts, Lumphini Park, and many of the city’s key cultural attractions. Suvarnabhumi International Airport is a 45-minute drive away and Don Mueang International Airport, 25 minutes.

Apart from 354 guestrooms and suites, other facilities include 10 F&B outlets; an outdoor pool; 24-hour health club with a gym and squash court; a studio for yoga, aerobics and spinning; a steam room and whirlpool; and Anantara Spa.

Meeting and event facilities range from boardrooms and meeting rooms to a grand ballroom for up to 1,000 guests.

With the addition of Anantara Siam Bangkok, the brand now boasts 34 properties in 10 countries, and a pipeline of more than 10 future properties.

Diethelm goes ‘from static to dynamic’ with new initiatives

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THAILAND’S Diethelm Travel Group is flaunting new dynamism as it rejuvenates the brand, introduces new products and launches a core reservations system to move the business model “from static to dynamic”.

CEO Maarten Groeneveld, who took over the 57-year-old company last October after the abrupt departure of Richard Brouwer, said “the Diethelm team is on the right track not only for 2016, but for today”, when asked if the slew of initiatives was expected to turn around the company next year, if not this year.
Central to the gameplan is the introduction of Diethelm Distinctive and Diethelm Design, new product lines that rely on specialised expertise in order to add value for clients.

Asked about the difference between the two, Groeneveld said every Diethelm Distinctive journey will be “a hands-on experience” for guests.

Clients will have a sense of time being well spent as they will acquire new knowledge about local people and their way of life, culture and traditions, and the flora and fauna of the locality and its preservation.

Diethelm Design, on the other hand, creates high-end individual itineraries for a journey of a lifetime. A new department has been set up to curate these journeys, led by Sam Vincent, who has more than 20 years’ experience in the Asian travel industry.

“As the travel industry moves increasingly online, there is still the individual client who values personal attention, specialised product knowledge and a team who can create the journey of a lifetime for both individuals and groups alike,” said Groeneveld.

Meanwhile, Diethelm will roll out its core reservations system, Travel Studio, across all its 12 operations from April, with a targeted completion by December.

The system will broaden the company’s hotel and destination portfolio and will include XML links to suppliers, enabling Diethelm to offer dynamic rates.

Read the full story in TTG Asia-ITB Berlin Daily 2015

Tour-operating future exists for those who strategise: trade

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THERE is still a future for tour operating in Western Europe but this belief comes with the caveat that the business must evolve in order to handle the disruption caused by the Internet.

Kuoni’s decision to exit tour operating is by no means a sign the business is dead, said industry players, who are also not surprised by the announcement, given the several restructures Kuoni has been making over the years in a bid to survive a changing marketplace.

Said a UK operator on the condition of anonymity: “Most of the established conventional tour operators – particularly those that are trade-focused – have seen margins come under pressure primarily from OTAs, bed banks and, in many cases, hoteliers becoming more aggressive in trying to obtain direct sales.

“(However), there is still a place for specialist operators, maybe focusing on a few areas rather than trying to be worldwide.”

He added: “The challenge is ensuring those clients who have taken your time to obtain information actually book through you, rather than rushing to an OTA with the information so they can undercut.

“The OTAs here in the UK, and maybe elsewhere, are very tech-savvy and particularly good at selling distressed stock – attributes not usually associated with the more established operators.”

Asked about the future of the tour-operating business, Hotelplan CEO Thomas Stirnimann said: “We can only say that it is working out well for us, but you needed to adapt a couple of years ago. Today there is no more B2B or B2C business but only business with which you serve all channels.”
Hotelplan is a potential buyer, with Stirnimann in an interview after the announcement made by Kuoni saying “we are looking at it”, when asked if the company was keen to buy Kuoni Switzerland.

If a deal goes through, Hotelplan would consolidate its position in Switzerland, where it is the second-largest tour-operating company after Kuoni. Its overture was widely greeted as “logical” by the trade.

Chris Bailey, senior vice president sales & marketing of Centara Hotels & Resorts Thailand and a former tour operator, said there’s “absolutely” a future for tour operating.

Read the full story in TTG Asia-ITB Berlin Daily 2015

New owners can use Kuoni’s brand name

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NEW owners of Kuoni’s tour-operating businesses can continue operating with the name, which carries a legacy of more than 100 years, confirmed Kuoni Group’s spokesperson Peter Brun when responding to queries from TTG Asia-ITB Berlin Daily.

Said Brun: “The main brand ‘Kuoni’ remains with the mother company Kuoni Group as we continue to operate with that name, for example, Kuoni Destination Management and of course Kuoni Group (itself). But potential buyers of the tour operating businesses can license the brand Kuoni from Kuoni Group and operate with that name.”

Brun added: “That’s why these businesses are so attractive because you can continue like before with your customers in your B2C interaction.”
Kuoni is seeking buyers through the course of this year for its traditional outbound tour operating businesses in Switzerland, the UK, Benelux, Scandinavia/Finland, Hong Kong/China and India.

Brun explained: “We already have such agreements successfully in place when we sold Kuoni Austria years ago. Same with Kuoni France and Spain two years ago. If you go to Paris you will find beautiful Kuoni retail stores with the same logo as we have in the UK, Switzerland and in Asia. For the specialisted brands like Voyage Jules Verne you mentioned, they normally go with the sale to new owners.”

Voyage Jules Verne is a brand under Kuoni UK, along with Carrier, Kirker, CV Villas and Journeys of Distinction. Aside from established brands, suitors are also buying its 50-year track record, a digital presence and 35 Kuoni-branded shops.

Asked who the potential buyers are at press time, Brun said: “We don’t speculate about any potential buyers. But we are convinced that our outbound tour operating unit with its valued brands can be further developed by new owners.”

To some, however, the announcement was a double-edged sword, as it was akin to Kuoni admitting prospects were better for B2B hotel and land wholesaling, destination management services and visa facilitation than tour operating.

Read the full story in TTG Asia-ITB Berlin Daily 2015

Business as usual with Kuoni as it breaks up

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CONTRACTING with Kuoni Switzerland, UK, Benelux and Scandinavia/Finland is continuing as per normal, even as the Kuoni Group seeks to sell off these operations and its other traditional tour operating businesses in Hong Kong/China and India.

Kuoni’s contract managers from these markets are attending all tradeshows and locking horns with suppliers over rates and allotments as usual. Sellers interviewed also said the announcement by the Kuoni Group that it would exit the tour operating business would not impact contracting at all.

“One has to assume that it (Kuoni UK, Switzerland, etc) will be sold as a growing concern and that the new owners will have a passion and commitment to move the business even further forward than where it is today,” said Chris Bailey, senior vice president sales & marketing Centara Hotels & Resorts Thailand.

But Bailey did express the reservation that the announcement might impact Kuoni staff, however upbeat the message from the management might be, and that the competition would “cherry pick (Kuoni staff) and/or commercial arrangements”.

Kuoni UK is at pains to soothe any jangled nerves, with managing director Derek Jones issuing a statement saying the UK leadership team remained in place “to oversee the process (of the sale) and continue the ambitious plans for growth in the UK market”. He went on to say Kuoni UK would be “working closely with our colleagues in Switzerland to make sure we find the right buyers”.

In the meantime, Jones said: “It’s very much business as usual right now for all our staff and customers. This is the busiest time for holiday bookings and right now our focus is on continuing to deliver brilliant holidays and service for all customers.”

Like Jones, hotels and DMCs interviewed hoped the new owners of these businesses would be able to take the business forward, saying by no means was Kuoni’s move a reflection that the future of tour operating in Europe was dim.

DMCs are in fact salivating at the prospects of new accounts these sell-offs may bring. For example, only Tour East Singapore now handles Kuoni as the account in the rest of the region has gone to Asian Trails since the latter was bought by the Kuoni Group a few years ago.

Read the full story in TTG Asia-ITB Berlin Daily 2015

Genting Hong Kong buys Crystal Cruises, adds to fleet

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GENTING Hong Kong (GHK) yesterday announced it will be the new owner of Crystal Cruises, in a US$550 million deal with Nippon Yusen Kabushiki Kaisha slated to close in 2Q2015.

GHK will also add a new ship to Crystal Cruises’ current fleet of two – Crystal Symphony and Crystal Serenity.

Tan Sri Lim Kok Thay, chairman, CEO and acting president of GHK, said: “The current management team and crew will continue to lead Crystal Cruises. Genting will provide financial resources and proven expertise in innovative ship design to build a new ship that will set the highest standard in luxury cruise ships.”
GHK also owns Star Cruises and Norwegian Cruise Line, which it acquired in 2000.

Indian Railways gets budget boost to connect tourism dots

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THE INDIAN Railway Budget 2015-16 will see a slew of initiatives intended to boost tourism, including 52 per cent more funds for Indian Railways than in 2014-15, and about US$6.5 billion for its annual plan.

Under the initiative Incredible Rail for Incredible India, Indian Railways Catering and Tourism Corporation (IRCTC) will plan and promote tour packages for Gandhi Circuit to attract tourists to mark the occasion of 100 years of the return of Mahatma Gandhi from South Africa to India.

To be flagged off from April 9, the Gandhi Circuit trains would cover destinations such as Chandigarh, Ambala, Panipat, Delhi Cantt, Moradabad, Bareilly, Lucknow, Kanpur, Jaipur, Ahmedabad, Rajkot, Porbandar, Bhavnagar and Surat.

IRCTC has uploaded information on a 9D8N package, priced from US$119 per person, on its tourism portal.

The Railway Ministry is also mooting plans to offer coaches in select trains connecting major tourist destinations to travel agencies on a revenue-sharing model.

Major thrust has been given to north and north-eastern states well known for their scenic beauty and adventure tourism opportunities. A sum of US$9.3 billion has been proposed to connect Kashmir and seven sister states in the north-east.

The ministry will also launch the Coastal Connectivity Program this year where Indian Railways will partner with concerned ports for rail connectivity to Nargol, Chharra, Dighi,Rewas and Tuna.

“Meghalaya in the north-east has been brought on the Railway map of India and direct connectivity to Delhi has been provided to Arunachal Pradesh. Further, the Barak Valley in Assam will be brought on broad gauge by March this year. The work for connecting the remaining states of this region is progressing well,” revealed Suresh Prabhakar Prabhu, railway minister.

The minister also said the successful training experiment of auto-rickshaw and taxi operators as tourist-guides on Konkan Railway will be replicated at major tourist stations.

Rajesh Magow, co-founder and CEO-India, MakeMyTrip, said: “Many tourist hubs under-served by the airline industry. The ministry’s continued commitment to enhancing rail connectivity in the north-east and Kashmir region will expedite tourism-related infrastructure development in the states.”

However, Sarab Jit Singh, senior vice president, Indian Association of Tour Operators is less convinced, commenting: “There are various circuits available for tour operators to sell but very few buyers; Gandhi Circuit will make not much difference – the only reason to this is inadequate infrastructure and basic amenities.”

Seatrade’s new cruise event to take place mid-2015

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A NEW annual cruise industry event purely focussed on Asia, Seatrade Cruise Asia, has been jointly launched by Cruise Shipping Asia-Pacific and Seatrade All Asia Cruise.

To be hosted by Busan Port Authority, Busan Metropolitan City, Korea Tourism Organization and Korea Marine Leisure Network from June 11 to 12, 2015, the two-day event will take place at the Busan Exhibition and Convention Centre.

It will feature an exhibition, travel consultant training, a full social programme, and a conference focusing on the growing momentum for cruise tourism in Asia as well as present and future cruise shipbuilding.

The exhibition will see destinations, tourism authorities, cruise associations, tour operators, port agents and suppliers showcasing their products and services to cruise industry professionals from around Asia.

Shanghai Wusongkou cruise terminal embarks on 2nd phase of development

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SHANGHAI Wusongkou International Cruise Terminal received a record number of cruises and visitors in 2014, a testament to the successful transformation of the production and cargo port to one focusing on leisure and travel.

Also known as Baoshan Port, the Wusongkou terminal welcomed 216 docked cruise ships and about 1.1 million visitors in 2014, surpassing Singapore as Asia’s largest cruise port.

This year, the port expects to welcome 288 cruise ships – five with 80,000 tonnage – to exceed 1.5 million visitors.

Plans are underway for the second stage of the port’s expansion to handle the surge in demand, including the construction of two new berths for a 100,000- and 1.6 million-tonne cruise respectively. When completed, four cruise ships will be able to berth simultaneously.

Facilities integral to the port will also be improved, such as an integrated cruise service, commercial services, and leisure and accommodation facilities.

Meanwhile, the Baoshan district is examining the feasibility of a tram line to shuttle visitors from the city to the port. The authorities also aims to construct a 2.4km Binjiang Riverside Avenue, as well as expand the current two-lane Baoyang Road to four lanes.

The district looks set to embark on a three-pronged approach for its economic transformation, developing first Binjiang Riverside Avenue to promote the cruise industry and speed up the port’s second phase of development; next the modern services sector and new and emerging industries in the districts along three main railway lines (namely Lines 1, 3 and 7) and transport networks; and finally its three industrial zones.

Translated from the original TTG China e-Daily, March 3, 2015 article by Ong Yanchun