TTG Asia
Asia/Singapore Wednesday, 8th April 2026
Page 2041

IHG to open Phu Quoc’s first Crowne Plaza hotel

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INTERCONTINENTAL Hotels Group (IHG) has signed a management agreement with Vietnam-based real estate investor and developer, MIK Corporation, for the 300-room Crowne Plaza Phu Quoc Starbay.

Slated to open in 2017, Crowne Plaza Phu Quoc Starbay will be part of the new Star Bay/Green Hill development, which will also feature a lagoon, beach village and a range of shops, restaurants and bars.

Leanne Harwood, vice president, operations, South-east Asia, IHG, said: “Phu Quoc is going through exciting times. We’ve seen the positive impact that development of the new international airport has bought, and the upcoming expansion of the cruise terminal will also help drive tourism. The visa-free entry for a series of travellers has also helped growth in visitor arrivals.”

Located along the coast of Dai Beach in northwest Phu Quoc, the hotel is accessible via major highways and is close to both the island’s town centre of Duong Dong and the new Phu Quoc International Airport.

The hotel’s F&B options include all-day dining beachside restaurant Surf Shack, and a pool bar. Guests can use the fitness centre, outdoor pool, spa and kids’ club.

For couples looking for a wedding destination, Crowne Plaza Phu Quoc Starbay boasts a beachside wedding chapel and 240-seater banquet ballroom.

The property also features a business centre and six meeting spaces to suit a variety of event needs, with a dedicated events team on site.

Crowne Plaza Phu Quoc Starbay is IHG’s third Crowne Plaza in Vietnam, joining Crowne Plaza West Hanoi and Crowne Plaza Danang.

Korean Air invests US$12 billion in new aircraft

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SOUTH Korea’s national carrier Korean Air today signed more than US$12 billion worth of MoUs for Airbus and Boeing aircraft at the Paris Air Show in plans to renew its fleet with more fuel-efficient vehicles.

The airline is set to receive 50 Boeing 737 MAX-8, with 30 being firm orders with an option for another 20 and two B777-300ER Extended Range jetliners.

Fifty Airbus A321neo planes – 30 firm orders and a further option for 20 more – that Korean Air has on order will be powered by Pratt & Whitney’s PurePower PW1100G engines.

The new purchases total some US$12.2 billion based on current list prices and is the largest order the airline has ever made. Korean Air will begin to take delivery of the aircraft from 2019.

Korean Air plans to replace its B737 fleet and increase capacity to address growing demand.

It is also set to introduce the B747-8i and B787-9 over the next few years.

AccorHotels names new COO Malaysia, Indonesia and Singapore

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GARTH Simmons has been promoted to the role of COO Malaysia, Indonesia and Singapore, effective from July 1.

He will relocate to Indonesia to fill the vacancy left by predecessor Gerard Guillouet, who has been with AccorHotels since 1986.

accorhotels-names-new-coo-malaysia-indonesia-and-singapore
Garth Simmons

Simmons himself joined Accor in 2007 and was most recently senior vice president, New Zealand, Pacific Islands and Japan, where he recorded a 33 per cent increase in direct web revenue and achieved strong increases in both network development and hotel performance.

He brings with him over 30 years of hospitality experience to his new position.

MAS appoints new head of sales

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LAURENT Recoura has been named Malaysia Airlines’ (MAS) new head of sales, effective from June 29.

A French national, Recoura brings to his new post more than 30 years of experience in the tourism and airline industry where he was focused on customer satisfaction and sales strategy.

As MAS’ head of sales, Recoura will develop and deploy customised sales and customer interaction and experience strategies.

He was most recently chief of commercial strategy at AirAsia Philippines; chief operating advisor and head of commercial group at Philippine Airlines; and regional director, Middle East, India, Africa at Continental/United Airlines.

Recoura’s appointment comes months ahead of MAS’ major relaunch expected this September.

A premium economy ruse?

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jun_rainiAirlines are already starting to charge for ancillaries and premium economy may be a way to push that pedal harder, ie, charge for everything in economy that travellers might as well pay a little more to fly premium economy.

Premium economy is seeing a second wave of sorts, with Singapore Airlines (SIA) being the latest to introduce the four-cabin configuration, which it had some time back, but later pulled out (see our guide to premium economy class on page 18).

Airlines are saying there is now a market for it in Asia, because for one, not all corporate travellers are equal – the market has become more segmentised – and secondly, they are seeing the emergence of more sophisticated leisure travellers in the region who do not mind paying more for extra comfort.

I do not think premium economy is ever a threat to business class. This is nonsense. If I ever get the same bed, F&B and plush service that I’m currently enjoying while writing this piece (on SQ’s business class from Zurich to Singapore) in premium economy class, then that’s the end of the business class. So forget the debate about premium economy cannibalising business class – airlines are not that stupid.

What I fear is that it will affect the way air fares in the cattle class are sold. Airlines are already starting to charge for ancillaries and premium economy may be a way to push that pedal harder, ie, charge for everything in economy class that travellers might as well pay a little more to fly premium economy.

Thus, premium economy ends up being just a little better than the economy class we are used to today, while the economy class goes on a fee-based structure (and pity the low-cost traveller who takes a seat in the back row, pays a fee to watch the latest movie, pays for a meal, pays to go to the loo). So four products in one aircraft – in the hotel industry parlance, it’s the five-star, four-star, economy and no-frills – which means the top end no longer has to subsidise the back end as much as before.

If I see it from the airlines’ perspective, it is a smart move. As a consumer, it’s sad. I still fly in economy mostly, and only on SIA if I can help it, because the crew still makes me feel human even if I’m at the back of the house. And now I’m being compelled to pay more for the extra comfort which I’ve actually largely been enjoying in economy. In other words, premium economy is not a threat to business class, but it may end up a threat to those of us who travel economy class.

I hope the airlines will prove me wrong. For premium economy to take off, there has to be a real gap between economy and premium economy, without the latter inching too close to business class, and effective pricing. That requires airline innovation – not just one extra prawn, two extra foot of legroom, three extra miles, four extra peanuts…

Hong Kong’s travel consultants question new competition law

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PRICE-FIXING in the travel industry will no longer have a place in Hong Kong as a new government rule kicks into effect, but travel consultants are not all happy about it.

The government’s Competition Ordinance will be implemented later this year and the Travel Industry Council (TIC) has started to amend or revoke certain directives to avoid contravening the new ruling.

TIC rescinded its Directive number 215 on June 1, which set a price ceiling for service charges on outbound package tours, including the service fee that tour guides receive at the end of a tour that is not included in published package prices.

Yet Michael Wu, TIC chairman, predicted: “Though the Ordinance aims to offer fair competition in the market, I reckon there will be more consumer complaints in future as it creates chaos when (the tour guide fee) varies between one travel agency to another.”

Travel consultants in small- to medium-size agencies, such as Sef Lam, director of Via Vai Travel, prefer the previous system that had a guiding rate as it was easier, while others questioned the need to remove the practice.

Blue Sky Travel’s managing director, Angela Ng, commented: “This means big players have the liberty to charge freely. Why don’t we have a fixed pricing system? Travel consultants can then win the hearts of consumers or set themselves apart from the rest by the quality of their services or products.”

But at least one travel agency is keeping the tour guide fee unchanged. Sunflower Travel Services’ managing director, Cindy Young, said: “Our fee remains the same as before but we removed the phrase ‘Recommended by TIC’.”

Young said she would take a wait-and-see approach, adding: “Our concern is that some travel consultants will use the fee price to compete for business or poach quality tour guides by lowering their rebate rate of the fee.”

The rebate rate is the percentage of the tour guide fee that the tour guide owes the travel agency.

Better connectivity on the way for Bali

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INFRASTRUCTURE development is the Bali regional government’s focus in the next four years as it aims to link the different regencies on the island and upgrade its ports.

I Ketut Sudikerta, vice governor of Bali said: “We are currently doing a feasibility study to connect Badung and Buleleng with a toll road. We expect to open a tender next year and then we can start development.”

Speaking to the media during Bali and Beyond Travel Fair 2015, Sudikerta said good accessibility will attract investments in other tourism infrastructure such as hotels and tourist attractions in the north, where a new airport has also been planned.

The regional government is also developing a ring road between Denpasar and Badung and improving existing main roads in several areas in the north.

“It is useless to build an airport now without good access,” he said.

In the meantime, the regional government also wants to upgrade its ports. Tanah Ampo port in Karang Asem is envisioned as a port for cruises while Benoa harbour continues to be developed into a turn-around port, according to Sudikerta.

The vice governor also took the opportunity to appeal to potential investors. “We all know that the economy is slowing down, but please do not keep your money in the bank. Please, continue to invest and develop Bali and keep the economic wheel rolling,” said Sudikerta.

China could be the US’ top source market by 2018: Brand USA

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IF ARRIVALS continue to grow at current rates, Chinese tourists to the US could reach four million by 2018 to become the country’s biggest source market.

Jay Gray, vice president of global marketing development, Brand USA, told TTG Asia e-Daily the 6.1 per cent year-on-year growth in Asian arrivals last year was outpaced by China’s 20 per cent increase.

Assuming China maintains the current rate of increase, it will reach 2.1 million visitors for full-year 2015 and 2.6 million next year.

Brand USA’s primary focus is still leisure and FITs, and the NTO will work with wholesalers to create more products for the latter, said Gray. So far, Brand USA has chanelled most of its efforts on Hong Kong, South China and Taiwan.

In order to continue driving Asian arrivals, Brand USA will launch its online training programme for travel consultants in India and China in late 2015.

The USA Discovery Program is comprised of 10 top-tier modules with information on the different regions within the US, and in-depth information on specific areas such as skiing, golf, and national parks as the US prepares for the 100th anniversary of its National Park Service.

“Even US partners like Cirque du Soleil have come to us and want to add their show to the module as a lot of people don’t know what is available,” said Gray.

The USA Discovery Program is available in six languages including English and Chinese.

Indonesia pushes new destination Kei Islands

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A GROUP of 112 islands in South-east Maluku last week made a debut at Bali and Beyond Travel Fair 2015 following a slew of infrastructure and facility developments in the last five years.

“Kei Islands are a hidden gem; very few people know where we are and what we have to offer,” said Andreas Rentanubun, regency head of South-east Maluku.

“We have many dive spots, and five of them are WWF-certified. Visitors can walk or cycle along our two-kilometre Ngur Tavur beach at low tide.”

Andreas added that seasonally, visitors would also be able to meet the pelicans migrating from Australia, and leatherback sea turtles swimming in the sea.

Other offerings include cave trekking, and learning about the history and culture of the locals who originated from Bali. The islands also cultivate pearls and are rich in seaweed and fishery.

They have an airport currently capable of accommodating ATR aircraft. Garuda Indonesia, Wings Air and Trigana offer 90-minute daily flights between Maluku province capital Ambon and South-east Maluku capital Langgur.

Andreas revealed: “We are planning to expand the runway to accommodate (Boeing 737 aircraft) next year and we are lobbying the airlines to connect Bali and Langgur.”

Alexander Wijono, board member of Maluku Tourism Board, said: “We expect the historic link between Bali and Kei Islands to help us promote the destination. We have been in touch with Bali Tourism Board for joint marketing and promotions in the future.”

He added that this year, Kei Islands would for the first time host the annual Darwin-Ambon Yacht Race.

Hotel market heats up in Japan in run-up to Olympics 2020

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RESURGENCE in visitor arrivals and the Tokyo Olympics on the horizon is placing the Japanese hospitality market in the spotlight.

Japan broke its tourist record last year with 13.4 million international arrivals and, according to a tourism white paper released by the Japanese government last week, spending by foreign visitors to Japan soared more than 43 per cent in 2014 from the year before.

The same paper said total income from the industry came to 2.03 trillion yen (US$16.4 billion), with most of the additional revenue from countries in the rest of Asia where incomes are rising.

Hotel operators here are saying they can already feel the lure of the 2020 Tokyo Olympic Games provoking interest in the destination.

“We have seen a noticeable increase in our occupancy rates over the last 18 months and we are very much hoping that will continue as we get closer to the Olympics in 2020,” said Akane Murakami, a spokeswoman for the Mandarin Oriental Hotel in Tokyo.

The games are still too far away for the hotel to be drawing up specific plans, she said, but given the notorious shortage of accommodation options in Tokyo it is unlikely that the Mandarin Oriental will have free rooms when the Olympics are on.

The Four Seasons Marunouchi is similarly unlikely to have vacancies, agreed Akiko Kikuchi, as “demand for high-end accommodation is always strong in Tokyo”.

Tokyo has seen new openings in recent months, including the Millennium Mitsui Garden Hotel and the Hotel Unizo, both in the Ginza district, and there have been suggestions that other international chains are also attempting to secure land in Tokyo for new developments.

Inbound tourism has also been boosted by the yen’s weakness against other currencies, relaxed visa regulations and expansion of Japan’s duty-free system.