TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 2016

Singaporeans among world’s most demanding hotel guests: Agoda

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2807dn-agoda1 Credit: Agoda

A RECENT Travel Smarts survey conducted by Agoda.com has revealed that Russians are the most generous when giving positive hotel reviews, while travellers from the UAE are the most demanding, often giving the most negative reviews.

Conducted in July 2015, the study analysed over seven million Agoda.com hotel reviews from travellers around the world to see which nationalities tend to rate hotels higher or lower than average.

According to the survey, Russian travellers tend to give hotel scores 0.56 points higher than the global average. Irish, Polish and Egyptian travellers also give notably higher scores.

Travellers from the UAE on the other hand give scores 0.32 points lower than the global average. Omani, Indian and Japanese travellers also give review scores significantly lower than average.

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Credit: Agoda

Meanwhile, Singaporean travellers tend to give scores 0.12 review points below the average, tying with travellers from Saudi Arabia and Kuwait.

The global average review score among Agoda.com travellers is 8.52 out of 10.

Macau, Shaoguan team up to boost Pearl River Delta tourism

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THE MACAU Government Tourist Office (MGTO) has signed an MoU with the Shaoguan Tourism Administration of Guangdong Province to promote tourism to the Pearl River Delta.

Shaoguan Tourism Administration was among the delegation of more than 30 organisations that took part in the recent Guangdong and Macau Sales Mission to Malaysia and Singapore.

The sales mission, organised by MGTO, was Shaoguan Tourism Administration first overseas marketing initiative.

Cheng Wai Tong, deputy director of MGTO said Pearl River Delta’s cooperation among the region’s tourism authorities, including Hong Kong, dates back more than 20 years.

“In Guangdong, Macau signed MoUs with neighbouring Zhuhai and Zhongshan in 2006. Apart from joint promotions overseas and within China, the MoUs also cover cooperation on tourism development and industry management,” he explained.

Located in northern Guangdong, Shaoguan possesses the richest tourism assets in the province such as a geopark, hot springs, scenic spots and heritage sites, said Wang Yuangjian, section chief, marketing division of Shaoguan Tourism Administration.

Wang noted: “Shaoguan will appeal to visitors who like hiking, nature, hot springs and the outdoors.

With local five-star hotel rates averaging RMB400 (US$64.50), Shaoguan offers “attractive” prices compared with RM500 or RM600 elsewhere in Guangdong, he added.

“It’s the first time we are in a joint promotion with MGTO and promoting to the Muslim market. There are no halal restaurants now, which is something we need to look into,” Wang commented.

Hotel De La Paix, 3 Nagas in Luang Prabang offer industry package

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HOTEL De La Paix and sister property, 3 Nagas, are offering an industry package with exclusive privileges for stays in both hotels.

The package costs US$63 at 3 Nagas or US$100 at Hotel De La Paix, for a night’s stay for two in a suite, inclusive of breakfast.

Additionally, guests are entitled to a 50 per cent discount on a single spa treatment at Spa Indochine, 50 per cent discount on cooking classes at Katok Cooking School and a 20 per cent discount on food at The Library or 3 Nagas restaurant.

This offer is valid until October 31 and is open to all travel industry and airlines staff only. Staff identification is required upon check-in for verification.

Prices are subject to 10 per cent service charge and 10 per cent government tourism tax.

Royal Caribbean announces leadership change in Singapore

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ROYAL Caribbean Cruises has announced the appointment of Sean Treacy as managing director Singapore and South-east Asia, replacing outgoing managing director Jennifer Yap.

Treacy has been with the organisation since 2006 and had held a variety of roles within the company, with a focus on Royal Caribbean International and Celebrity Cruises in revenue management and global development.

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Credit: Royal Caribbean Cruises

He is currently based in Sydney as regional commercial director Asia-Pacific, overseeing revenue, deployment, sales, marketing and public relations across Australia and New Zealand markets.

Treacy will be based in the Singapore office and take up his new role from August 1, 2015.

Bintan Lagoon Resort seeks ‘soft’ upgrades as competition heats up

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Credit: Samuel Ng

BINTAN Lagoon Resort has unveiled a new logo as well as plans for a “software” upgrade to draw more customers to the island resort in light of intensifying competition.

The resort had underwent an upgrading project in 2011 that saw rooms and villas receive a major facelift. As such, Moe Ibrahim, president director of Bintan Lagoon Resort said that the place now needs a ”software” upgrade of its services, as opposed to cosmetic changes.

“Some renovations are needed here and there but what we really need is a software and social upgrade. We need staff to engage more deeply with guests and put them at the centre of everything. At the end of the day, the guests don’t really remember what the hotel room looks like. What they remember is the social interaction that they have with the resort staff,” said Moe.

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Credit: Samuel Ng

Regarding impending competition, Moe is “excited” about the developments of two new IRs on Bintan, Lagoi Bay and Treasure Bay.

Comparing Bintan to the early developmental years of Macau, Moe said: “Bintan has so many things to offer but there is a lack of market awareness. So the more projects that take place here, the more it would benefit everybody.

“It’s like a food court. If you only have one chicken rice stall, no one really shows up. But if you fill the food court up with other stalls, it starts to get really busy,” he said.

Meanwhile, as part of its new plans, the resort is working together with the Indonesian government and tour providers to put in place itineraries for guests to have options both inside and outside of the resort.

By Samuel Ng

Vietjet spreads wings to Yangon in October

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VIETNAM-BASED budget carrier Vietjet Air will launch flight services between Myanmar and Vietnam from October this year.

According to the airline, the Yangon-Ho Chi Minh City route will commence on October 2 with five return flights per week. The estimated flight time is around two hours and 15 minutes long.

Flights will depart from Ho Chi Minh City at 10.25 and arrive in Yangon at 12.10. The return flight takes off from Yangon at 13.00 and arrives in Ho Chi Minh City at 15.35.

Vietnam Airlines is currently the only airline operating return flights between Yangon and Ho Chi Minh City.

The Strand Cruise to make a splash in Myanmar’s waterways

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Credit: Strand Hotel Yangon

THE STRAND Hotel in Yangon has announced plans to launch The Strand Cruise, a luxury cruise service set to sail down Myanmar’s Ayeyarwady River in early 2016.

The cruise offers three- or four-night long trips between Bagan and Mandalay, through the Ayeyarwady River, with plans to moor at locations along the river.

Twenty-seven rooms of various classes occupy the ship, with cabins featuring floor-to-ceiling windows and outdoor balconies furnished with pieces of local art.

Each cabin also comes with its own bathroom, free Wi-Fi, international TV channels and 24-hour butler services.

Afternoon activities include barbecues on the upper deck as well as alfresco tea sessions. In the evenings, the upper deck will have a wine tasting corner where sommeliers will offer food pairings for guests.

Other amenities include a cocktail lounge, library, spa facilities and a reflexology station.

Plaza Premium rebrands, expands into airport hotels space

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AIRPORT hospitality provider Plaza Premium Lounge Management has rebranded its name to Plaza Premium Group and rolled out two new brands, Aerotel and Allways, as the company marks its 17th year in the business.

“The new name marks a step towards reflecting the group’s increasingly diversified airport hospitality businesses. We believe airports are a destination in themselves and our services and facilities will give travellers more reasons to enjoy their travel experience”, remarked Song Hoi-see, founder and CEO of Plaza Premium Group.

An airport transit hotels line, the first Aerotel will debut in Singapore Changi Airport in September. A second hotel will open in Abu Dhabi International Airport by the end of this year and a third will open in London Heathrow Airport in 2016.

Allways will represent the group’s airport concierge and butler service, providing conveniences such as welcome gifts, pick-ups, baggage handling and itinerary recommendations to travellers.

Plaza Premium Group will launch Allways by phases in seven airports worldwide, first at Toronto Pearson International Airport and New Delhi’s Indira Gandhi International Airport, followed by airports in Singapore, Macau, Kuala Lumpur, Muscat and London.

The group has also announced its plans to expand to 200 locations by 2018, encompassing management and operation of independent and airline lounges, transit hotels, meet and greet service locations, and dining facilities.

Carnival sails ahead in Chinese cruise market with two new ships

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CARNIVAL Corporation has announced it will add two ships to its China fleet in 2016, making it the first global cruise company with six total ships based in China and boosting its total capacity in the country by 58 percent.

Costa Cruises and Princess Cruises, subsidiary brands of Carnival Corporation, will each add a new ship to their China-based cruise fleet next year.

Together, the Costa and Princess brands will have three year-round ships and three seasonal ships in the market, potentially offering about four million passenger cruise days in 2016.

Joining Princess Cruises is the Golden Princess, sailing out of the city of Tianjin on a seasonal basis to several destinations in northern Asia. Together with sister ship Sapphire Princess, which has been homeported in Shanghai since 2014, both ships will serve China’s luxury cruise segment.

Costa Cruises will debut Costa Fortuna in April 2016 as its fourth ship in China, complementing three China-based sister ships Costa Serena, Costa Atlantica and Costa Victoria, and increasing the brand’s total available capacity in China by 43 per cent.

Another ship for Princess Cruises is currently under construction in China. It is slated to set sail in the summer of 2017 and will be based in Shanghai for year-round deployments.

Macau’s dipping arrivals prompts heavier tourism marketing

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THE Macau Government Tourist Office (MGTO) is stepping up promotional efforts in the region to tackle falling tourist arrivals.

According to Macau’s Statistics and Census Service, the peninsula experienced a 3.4 per cent year-on-year drop in arrivals to 7.4 million in 1Q2015.

Visitors from its top two markets, China and Hong Kong, dipped 2.9 per cent and four per cent respectively, while those from Indonesia and Singapore plunged 27.8 per cent and 26.5 per cent respectively.

Head of marketing division of MGTO, Cora Vong, told TTG Asia e-Daily that MGTO is focusing much of its promotions in South-east Asian markets such as Singapore, Malaysia and Thailand as these markets yield “the fastest results in the shortest time”.

The gaming capital of Asia is also expanding its attractions to cater to a wider variety of visitors. This includes Broadway Macau, a hawker-style street market with live entertainment, and the Ponte 16 Macau 3D Museum, which features 3D exhibits that visitors can pose with.

New hotels such as The Ritz-Carlton, Macau and JW Marriott Hotel Macau have also been launched, spelling good news for tourists. Hoteliers, now facing new competition, are working with the government to offer more attractive rates and lure more travellers, said MGTO deputy director Cheng Wai Tong.

“We’ve just launched a campaign with a hotel group, offering attractive packages to tourists from Hong Kong, Taiwan and China, starting from now to December.

“There are currently 30,000 rooms available for this campaign and we expect about 20,000 visitors to enjoy the offer,” said Vong.

Three hotels are currently participating in the campaign, although Vong was unable to name them at press time. More properties are expected to join if the campaign proves successful, she added.

By Jerlene Ng