TTG Asia
Asia/Singapore Wednesday, 15th April 2026
Page 2009

STB introduces new fund to invigorate visitor experience

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THE Singapore Tourism Board (STB) has launched a S$10 million (US$7.1 million) fund for the development of tour and technology initiatives.

Named the Experience Step-Up Fund (ESF), the capital serves to encourage businesses to develop new tourism experiences that can enhance overall visitor satisfaction in Singapore.

Choo Huei Miin, director of visitor experience and capability development at STB, said: “Increasingly, travellers are seeking varied and engaging experiences that allow them to gain a deeper appreciation and understanding of our stories and heritage.

“Through the ESF, which is underpinned by STB’s Quality Tourism strategy, we aim to spur tourism businesses to create and deliver more and better experiential offerings that add to Singapore’s overall destination attractiveness. They are also encouraged to adopt innovative technology solutions to up their game.”

Sentosa Development Corporation and Robinsons are two businesses that are looking at utilising the ESF.

Susan Ang, divisional director, island investment and branding at Sentosa Development Corporation said that the scheme “will be helpful to our many partners on the island as they would have the opportunity to tap on this funding to enhance their offerings and ultimately, create a more dynamic and memorable experience for all our visitors”.

Robinsons, meanwhile, is hoping to utilise the new fund by establishing a heritage gallery at their flagship store at The Heeren shopping mall, commented Christophe Cann, group managing director, Robinsons.

STB is now calling out to Singapore registered business to submit their tour development and technology initiatives proposals from now until February 5, 2016.

Evaluation sessions for proposals will be held in October and December this year, and February next year. Applications are to reach STB by the 5th of the month of the evaluation cycle.

More details will be shared at the STB’s industry briefing session on September 4. Information on the briefing session is available at www.stb.gov.sg.

New GM at Pullman Bangkok Grande Sukhumvit

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ACCORHOTELS has appointed Philippe Le Bourhis as general manager of Pullman Bangkok Grande Sukhumvit, which was recently rebranded from Grand Millennium Sukhumvit.

Le Bourhis, a French national, brings with him over 20 years of experience at various Accor properties across South-east Asia. This will be his second time rebranding a Pullman property after his involvement in Pullman Jakarta, Indonesia.

In his new role, he will oversee the transition, training and implementation of the Pullman brand.

Dorsett names three new GMs in Hong Kong, Malaysia

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DORSETT Hospitality International has appointed Gary Au as general manager of Dorsett Tsuen Wan, Hong Kong, and promoted both Barry Lo and Susan Carlos.

Au, formerly the general manager of Dorsett Mongkok, has over 25 years of working experience in hospitality, sales and marketing. Before joining Dorsett, he held senior roles at Imperial Hotel, Best Western Hotel Harbour View and Regal Hotels International.

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Gary Au. Credit: Dorsett Hospitality International

Lo, previously the resident manager of Silka Seaview and Silka West Kowloon has been promoted to general manager for both hotels. He has been with Dorsett since March 2004 and was part of the pre-opening team of Silka West Kowloon and Silka Far East Hotel. In his new position, he will be overseeing day-to-day operations and profitability of both hotels.

Barry Lo. Credit: Dorsett Hospitality International 

Over in Malaysia, Carlos has been promoted to general manager of Dorsett Grand Labuan. Prior to her promotion, she was the executive assistant manager for Dorsett and Grand Labuan. She has been with Dorsett since 2007 and was also the head of sales and marketing at Dorsett Grand Subang.

Susan Carlos. Credit: Dorsett Hospitality International 

Plane crash in Indonesia’s Papua province located by villagers

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THE wreckage of an aircraft which went missing in Indonesia’s remote region of Papua on Sunday has been found by local villagers.

The shorthaul plane, operated by Indonesian carrier Trigana Air Service, had lost contact with air traffic controllers around 15.00 local time after taking off from Jayapura, the capital of Papua province, while en route to Oksibil Airport in Indonesia.

It is still unknown if any passengers survived the crash as search and rescue teams attempted to reach the mountainous site early Monday morning.

There were 54 passengers aboard the ATR 42-300 twin-turboprop plane, consisting of 44 adults, five crew members, four children and one infant. No tourists were on the flight, according to local media reports.

Trigana is a small airline company operating in remote parts of Indonesia. It has been on the EU’s list of banned carriers since 2007, along with other local carriers such as Lion Air.

The ban forbids those on the list from operating in European airspace due to safety and regulatory concerns.

This is the latest in a series of unfortunate air disasters to befall Indonesia, including an incident in December 2014 which saw an AirAsia jet carrying 162 passengers crash into the Java Sea.

Malaysian travellers the earliest planners globally: Skyscanner

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SKYSCANNER has revealed that travellers from Malaysia begin planning their holidays earlier than others from around the world, according to information gathered from the travel metasearch site’s user data in June 2015.

Booking 59 days in advance before a trip is the global average. Malaysian travellers, however, book 79 days in advance to top the list, followed closely by Taiwanese travellers who plan 77 days ahead. Chinese travellers land on the other end of the spectrum, booking their itineraries only 40 days in advance.

Singaporean and Japanese travellers book 64 days in advance, placing them slightly above the global average.

In a chart dominated by Asian nations, the only two non-Asian countries are the US and the UK, logging advance bookings at 56 and 69 days respectively.

Vietnam, India and Indonesia all fall below the global average and recorded 48, 56 and 57 days accordingly.

Luxe City Guides launches itinerary app for travel experts

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FURTHERING its push into the digital sphere, Hong Kong-based publisher Luxe City Guides now offers an enterprise version of its consumer-oriented application.

Named Luxe Concierge, the subscription-based app is aimed at travel consultants and hotel concierges, offering them a platform where they can conveniently input and share their client’s itineraries with them on their smartphone devices.

Purchase of the app also allows access to Luxe’s full range of recommendations in 25 cities worldwide, updated by its editorial team on a monthly basis.

Simon Westcott, CEO of Luxe told TTG Asia e-Daily: “What we will do is help consultants with lower-value recommendations, which are the restaurants and shopping, the fiddly things that good (consultants) always do with a smile on their face for clients. But in their business model, those things have to be packaged up as an administration fee or booking fee.

“Effectively, what we are giving on the platform is their own app, co-branded with Luxe, without having to invest in their own proprietary software,” Westcott added.

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Luxe Concierge is now in soft launch phase and available on Android and iOS mobile devices. The official launch will take place at Luxperience in Sydney from September 6 to 9, 2015.

Domestic tourism to benefit from ailing ringgit

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THE ringgit depreciation may result in stronger demand for domestic travel, according to officials from Tourism Malaysia and inbound players in the country.

This year, Tourism Malaysia is targeting an increase of 5.7 per cent in domestic tourism as compared with 2014.

Iskandar Mirza Mohd Yusof, director, domestic marketing division of Tourism Malaysia, said: “The weak ringgit will affect people’s propensity to travel and we expect to see a shift from outbound to traveling within the country.

“Based on findings from MATTA Fair in March, the top five domestic destinations are Kedah (including Langkawi), Pahang, Johor, Selangor and Kuala Lumpur.”

To further grow domestic travel, the upcoming MATTA Fair from September 4-6 will see a total of 110 tourism trade players participate under the umbrella of Tourism Malaysia.

State travel organisations from Sabah, Langkawi, Johor, Negri Sembilan, Terengganu, Kedah, Kuala Lumpur, Labuan, Pahang and Putrajaya will also participate in the fair.

The ringgit started falling in late 2014 and had dropped to 3.99 to the US dollar today from 3.16 a year ago.

GTA drops participation at key travel marts

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GTA will no longer exhibit at key travel marts including World Travel Market 2015, Fitur and ITB Berlin, saying it will instead invest in deeper client engagement in-market.

Ivan Walter, CEO of GTA, said: “Our investment today is increasingly focused on new ways to have deeper and better quality engagements with our customers. Our global sales and sourcing teams are in-market, meeting clients and suppliers face-to-face every day and listening to their needs.

“Such frequency of contact and the exciting new opportunities technology presents to connect means we are less reliant on some trade shows to fulfill this need.”

The decision reflects the maturity of most major European source markets, the ease of connectivity between countries, and the volume of GTA’s business in the region, said a company statement.

Its size and industry-standing means GTA is less reliant on annual meetings with large audiences to enhance the depth and quality of conversations that will help its business – and that of its partners – grow, it added.

Royal Caribbean, CAG, STB ink tripartite deal to lure fly-cruise tourists

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Mariner of the Seas at Marina Bay Cruise Centre Singapore

ROYAL Caribbean International, Singapore Tourism Board (STB) and Changi Airport Group (CAG) have entered into a multi-million marketing initiative to promote fly-cruise tourism in Singapore.

Set to run from now till 2018, the tripartite campaign seeks to lure over 170,000 overseas visitors to Singapore to sail on Royal Caribbean ships during the three-year period, projected to lead to an estimated growth of over 50 per cent for the cruise line and generate over S$100 million (US$71 million) in tourism receipts.

Mariner of the Seas at Marina Bay Cruise Centre Singapore

Besides the marketing push, the investments will also be directed to research studies and channel development activities through partnerships with the media and travel trade. Markets targeted include India, Indonesia, Malaysia, the Philippines, China, Hong Kong, Japan, South Korea, Taiwan, Australia as well as regions in Europe and North America.

At the same time, Royal Caribbean intends to increase frequency of sailings from Singapore to over 40 a year, which will be augmented by its 3,807-guest Mariner of the Seas when she begins her biggest-ever deployment in October for the next Singapore season.

Sean Treacy, managing director, Singapore and South-east Asia of Royal Caribbean Cruises, said: “Having deployed ships here regularly for the last seven years, Royal Caribbean now looks forward to its next phase of significant growth in Singapore. Our three-year deployment plan is our strongest commitment ever to this market and we see great potential in Singapore as a source market and regional cruise hub.”

STB, assistant chief executive (business development group), Neeta Lachmandas, said: “The tripartite collaboration is a significant development not just for Singapore but also for South-east Asia. We hope Royal Caribbean’s commitment will inspire new cruise itineraries around the region to offer more reasons for travellers to take to cruising, and also motivate our neighbouring ports and destinations to invest and realise fully the tremendous potential of the Asian cruise industry.”

Lim Ching Kiat, senior vice president for market development at CAG, said: “This collaboration represents the synergistic efforts by CAG, Royal Caribbean and STB to effectively tap fly-cruise traffic from across the globe and serve as a cruise hub for Asia. Changi Airport will continue to leverage on its network and work with airlines and travel (consultants) to promote fly-cruise packages through Singapore.”

Philip Kang appointed GM of Westin Tashee Resort

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STARWOOD Hotels and Resorts has appointed Philip Kang as general manager of The Westin Tashee Resort in Taoyuan, Taiwan.

Prior to this new role, Kang was general manager of The Westin Fuzhou Hotel and previously the opening general manager of Sheraton Wuxi Binhu Hotel and Sheraton Shenzhen Dameisha Resort.

Kang has a decade-long career with Starwood and will be overseeing the opening project of the new resort.