TTG Asia
Asia/Singapore Thursday, 9th April 2026
Page 1978

Silver lining for Malaysia and Thailand amid currency woes

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MALAYSIA and Thailand are experiencing a depreciation in their respective currencies although there are signs that the MICE sector could benefit from the market turmoil.

In spite of the combined onslaught of a depreciating currency and sluggish economy, MICE operators in Malaysia are seeing strong bookings from Chinese MICE groups for 2016.

The bookings have been driven by improved air links from China and visa exemption to be granted for Chinese groups of 20 pax and more from October 1 to March 31, 2016.

Air China will resume four-times weekly services between Beijing and Kuala Lumpur from October 25, complementing the daily services of Malaysia Airlines and AirAsia X. China Southern Airlines will also commence thrice-weekly services from Guangzhou to Kota Kinabalu from December 1.

Li Haijiao, account manager of Beijing-based Comfort MICE Service, said: “Better direct air accessibility and visa waiver for groups will definitely help to promote (Malaysia). Air China also has a good reputation and is a trusted brand among Chinese travellers.”

Chinese MICE groups are showing a stronger interest in Malaysia, observed Winnie Ng, deputy general manager of Kuala Lumpur-based Pearl Holiday Travel & Tour, which participated in a recent roadshow organised by Malaysia Convention & Exhibition Bureau to major Chinese cities.

She said: “(Chinese) government officers are limited to a budget of US$110 per room night in Malaysia. With good rates and promotions from five-star hotels in the capital, many (Chinese MICE) are opting for five-star properties.

“We have a confirmed booking of between 1,500 to 1,800 pax from a multi-level marketing company from China for May 2016 and another multi-level marketing company for 3,300 pax in July 2016.”

Likewise, KL Tan, general manager of Borneo Trails Tours & Travel in Kota Kinabalu, is also seeing strong forward incentive bookings to Kota Kinabalu from China for 2016.

Over in Thailand, the MICE sector might see some mild benefits from the depreciation of the baht, buyers at IT&CMA told TTG Asia e-Daily.

A weaker Thai baht will work in the favour of the Thai MICE sector “a little bit”, especially in the context of other regional currencies, said Aleizer Yrrah Jasmin, MICE travel consultant with Philippines-based Corporate International Travel and Tours.

Longhaul buyers like Jorge Vasques Rodrigues, administrator/executive officer of Lisboa-based Sotto Tour Travel Engineering, also views a weaker Thai currency “an advantage”.

However, some trade members are not convinced that a cheaper Thailand would suffice to reboot its plateauing MICE sector, especially in an era of heightened security worries in the wake of the recent Erawan bomb attack in Bangkok.

Liam Crawley, chief financial officer, Wyndham Vacation Resorts Asia-Pacific, pointed to a more immediate financial problem a dipping baht brings. “Hotels will be negatively impacted should they incur costs not in Thai baht.”

On the other hand, despite the Singapore dollar surging to a new high against the ringgit, Malaysia appears less desirable as a destination for Singapore MICE groups, with agents reporting slower business events bookings from the Lion City this year.

RA Jits Travel & Tours managing director, Harminderjit Singh, said the strong Singapore dollar and good flight access out of the country had resulted in corporate companies looking further afield for their overseas events, with many opting for Thailand.

Said Singh: “While our FIT business had grown 15-20 per cent year-on-year, the reverse is also true for our meetings and incentives sector (which decreased 15-20 per cent).”

Similarly, Raaj Navaratnaa, general manager at Johor Bahru-based New Asia Holiday Tours & Travel, has received many enquiries from incentive clients in Singapore looking at destinations such as Myanmar, Philippines and Vietnam.

Its inbound business from Singapore, on the other hand, dipped 30 per cent drop this year, a situation that was further aggravated by the haze in September and the recent ‘red shirt’ rally in Kuala Lumpur.

“A big meeting group of 600 pax from Singapore planning to have their meeting in Kuala Lumpur in end-September cancelled because of the rally,” said Navaratnaa. “They are instead going to Thailand.”

He added that the main challenge for Malaysia is a lack of new products to impress repeat corporate clients from Singapore, as upcoming attractions like the Twentieth Century Fox World Malaysia in Resorts World Genting and Movie Animation Park Studios in Perak will only open in 2016.

Read more reports from the ground in our IT&CMA and CTW Asia-Pacific 2015 Show Dailies.

Additional reporting by Michael Mackey

Tigerair makes leap into Fujian’s Quanzhou

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Credit: Tigerair

TIGERAIR has launched thrice-weekly service between Singapore and Quanzhou in China’s Fujian province on September 28.

The flights will ply between the two cities every Monday, Thursday and Saturday aboard an Airbus A320 aircraft, with departures from Singapore Changi Airport at 10.30 and arrivals at Quanzhou Jinjiang International Airport at 15.15. Departures from Quanzhou take off at 16.15, arriving in Singapore at 21.00.

China is one of Tigerair’s largest markets by traffic contribution, with Quanzhou being the carrier’s 12th destination in Greater China. With the addition of the new route, the airline operates a total of 79 flights to China weekly.

To celebrate the launch, Tigerair is offering promotional fares to Quanzhou starting from S$329 (US$230.50) for a round-trip ticket.

Switzerland sees mixed performance from Asian source markets

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SWITZERLAND has elicited mixed performances from its Asian source markets this year, despite its active promotions there following the slowdown in its traditional European markets.

Hong Kong and China are the fastest growing, India is revving up following a slow increase last year while South-east Asia’s emerging markets are rising from a low base.

Casey Liu, Switzerland Tourism’s chief representative in Hong Kong and China, said overnight stays from Hong Kong has increased by 12 per cent so far this year from 2014, posting a “remarkable growth for a mature market”.

China, meanwhile, has grown more than 20 per cent so far this year, topping France as Switzerland’s fifth biggest market.

India grew 26 per cent in overnight stays in 1Q2015 after logging marginal growth of two to five per cent in the past few years.

“This is a really big step,” said Claudio Zemp, Switzerland Tourism’s director of India, adding that a majority of Indian travellers to the country are FITs.

Ivan Breiter, director of South-east Asia at Switzerland Tourism, said Singapore and Malaysia are “a bit slow” but are expected to post a 15 per cent gain within two years.

This year, Breiter expects Indonesia to post a 43.2 per cent growth, Thailand 31.1 per cent and the Philippines 24.3 per cent for a total of over half a million room nights from the region.

Myanmar Tourism Federation sets up rep office in Tokyo

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THE Myanmar Tourism Federation (MTF) last week opened its second overseas representative office in Tokyo, following the launch of the first one in the US earlier this year.

“MTF now has a mutual agreement with the Japanese Public Diplomacy Association (PDA) with an aim to encourage the growth of Japanese travellers to Myanmar,” said Sai Kyaw Ohn, deputy minister at the Ministry of Hotels and Tourism Myanmar.

Phyoe Wai Yar Zar, joint secretary general at MTF and chairman of Myanmar Tourism Marketing, added: “By opening this office in Tokyo, we will promote destination Myanmar through PDA’s services.”

The move to attract more Japanese tourists to Myanmar is derived from MTF’s goal to support sustainable, long-term growth by attracting high-value, low-impact travellers.

“Japanese tourist arrivals are currently at 58,527 with a growth rate of 12 per cent so far this year. This means approximately US$1.8 billion of direct tourism income,” said Sai Kyaw Ohn.

According to MTF figures, international tourist arrivals from January to August this year reached nearly three million, a 50 per cent growth over the same period last year.

CVBs must safeguard interest of event owners: Grimmer

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CVBs need to start seeing themselves as customer representatives instead of being “official mouthpieces” lest they start losing their credibility, said Gary Grimmer, CEO of convention industry consultancy GainingEdge.

Speaking to TTGmice e-Weekly on the sidelines of the ASEAN MICE Forum on Monday, Grimmer who is the former chairman of the board of the International Association of Convention & Visitors Bureau and former chairman of the Business Events Council of Australia, said: “I think a key (credibility) issue is that most CVBs are structured to be a representative (of their destination and suppliers). When CVBs represent the suppliers, they will always be protecting the supplier’s reputation regardless of the quality of service delivery.”

Providing an example of how CVBs can embrace the role of a customer representative, Grimmer said: “If I were representing a bureau, I would encourage people to visit my website and critique the supplier’s service level. It is only then will CVBs be seen as being more transparent and credible.”

He added: “Suppliers are going to get angry when they receive bad reviews but that is the only way to force them to improve their services, or risk going out of business.”

Hugo Slimbrouck, director of strategic partnerships with Ovation Global DMC, also lamented that CVBs were “not working sufficiently together” with the DMC community which he said were the real experts on the ground.

Sharing this opinion during the opening panel session of the ASEAN MICE Forum, Slimbrouck said: “Very often CVBs would have the whole event plan drawn up on their own, then approach the DMC for sponsorship or to be part of the programme.

“But I do not wait for the CVBs (to come to me); I do the opposite. I would organise the event and then go to the CVB and tell them to do something with what I have.”

Nevertheless, Grimmer underlined the importance of CVBs, saying that “they are vital as they are our hope to developing government support”.

Citing Singapore as an example of a country with a strong CVB, he added: “I like Singapore because it is an example of a modern nation with barely any natural resources. Singapore more than anybody else understands how vitally important it is to have conventions and exhibitions (contributing to its) economy.

“Singapore in general has a reputation for great service and (the Singapore Tourism Board) can continue to encourage radical transparency and move towards engaging communication with consumers beyond providing services to meeting planners.”

Additional reporting by Mimi Hudoyo

Malaysia stands to lose Indian events with MAS’ service cuts

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MALAYSIA Airlines’ decision to halve frequencies of air services between Kuala Lumpur and Delhi to daily flights since September 1 had resulted in a loss of MICE business to Malaysia, said agents interviewed.

Suneet Goenka, group managing director of Red Apple Travel in Kuala Lumpur, declared the reduced frequencies “a disaster”.

He elaborated: “It is going to be very difficult to get MICE business from northern India where companies place great value on connectivity and pricing. Many Indian companies book last minute – three to four weeks in advance – and a hybrid carrier like Malindo Air will not give airfares in advance for large groups.”

Goenka revealed that some Indian companies had already removed Malaysia from their list of preferred destinations.

He also warned that reduced capacity on scheduled airlines would lead to higher airfares on the India-Malaysia sector.

Also impacted by Malaysia Airlines’ service reduction is Hidden Asia Travel & Tours in Kuala Lumpur. Its managing director, Nanda Kumar, said: “Many corporate companies in India want their staff to arrive on the same day. Due to this requirement which cannot be fulfilled through reduced frequency, we have lost a number of potential MICE businesses to other destinations.”

However, an agent from Delhi, Rajendra Dhumma, director of Classic Travels & Tours, has downplayed the effect, saying that the weakened ringgit is enough to keep Indian clients interested in Malaysia.

He said that “Malaysia (is) an even more attractive destination” due to the currency exchange in India’s favour.

“(Moreover) many companies in India have also cut spending and will opt to send employees on (cheaper) airlines like Malindo Air,” he added.

Amit Singla, managing director of Scotch & Water Innovations, Bangalore, disagreed. “Organisers who can pay for scheduled carriers will want a direct connection for their groups. The distance from Delhi to Kuala Lumpur is too short for one stop. The suspension of the morning departures from Delhi to Kuala Lumpur will also affect onward connections from Kuala Lumpur for business travellers from India.”

Dilip Masrani, managing director of Favourite Tours & Forex Gujarat, remarked: “Malaysia will lose out to other destinations once Twentieth Century Fox World Malaysia opens in 2016. This will be a very big attraction for the Indian market and will appeal to Indian business event delegates who often travel with their spouses.

“If organisers fail to secure enough seats to Malaysia for their groups, they will simply choose another destination that can offer better connectivity and airfares.”

Japanese Nobel laureates to help attract MICE business

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JAPAN is aiming to take advantage of its traditional strengths in technology, sciences and medicine to attract more MICE events and particularly hopes to win more business from Europe and North America.

“We have many Nobel Prize winners in these areas and we feel that the opportunity to meet and learn from them will attract participants from all over the world,” said Katsuaki Suzuki, executive director of the Japan Convention Bureau.

“We are (telling) potential delegates from abroad that they will be able to meet with Japanese scientists and researchers,” he added.

Leveraging the appeal of these experts, the Japan National Tourism Organization (JNTO) has introduced the use of these experts as conference ambassadors to promote the country to foreign markets.

“At the moment, we have 21 university professors who serve as ambassadors and the scheme has had some success,” said Suzuki.

However, he admitted that some issues must be overcome before Japan’s MICE sector can fully take advantage of its unique position.

“Firstly, there is not enough support – financial and human resource – for organisers of conferences and events,” he said. “(The human resource limitation) is partly due to a lack of people with the necessary English language skills.”

Now that solutions are being devised to overcome these challenges, Suzuki believes the sector holds potential for Japanese companies.

“Incentive travel, particularly from markets in South-east Asia, has huge potential for us,” he said. “Those economies are developing rapidly and the JNTO is strengthening its marketing in those areas, such as through the opening of our Jakarta office last year.”

Ultimately, markets further afield are his prime targets. “We would like to attract more MICE business from Europe and North America as we have relatively little business from those areas and those events tend to be high-quality and, as a result, bring in a lot of money,” he added.

Anantara pursues brand refresh with new logo, digital focus

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ANANTARA Hotels, Resorts & Spas is marking its 15th year in the business with a rebranding exercise, introducing a new brand philosophy, move towards greater digital and social strategies, and a redesigned logo.

Changes to the brand philosophy come on the back of shifting global growth strategies, resulting in a new Life is a journey slogan that is meant to reflect on the brand’s core value of natural luxury and guest-centric focus, it said in a statement.

The move towards greater use of social and digital platforms will involve the creation of a new website and blog, as well as a mobile strategy push to offer guests greater conveniences.

Anantara’s logo will also be redesigned, its iconic water jar and cushions remaining intact, while adding a new golden colour palette.

“Fifteen years later, the way in which people travel and experience the world has changed, and Anantara’s brand refresh has taken shape to meet the expectations, inspire the passions and delight the tastes of new explorers in city and resort destinations,” explained William E Heinecke, CEO and chairman of Minor International.

Minor Hotel Group, CEO, Dillip Rajakarier, added: “The development of the Anantara brand marks the start of the dynamic new journey, both in terms of strategic international footprint and enhancements to the guest experience.”

Absolute to bring Travelodge hotels to Thailand

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absolute-to-bring-travelodge-hotels-to-thailand(From left) Bernardo Godinez, director of Absolute Hotel Services, Aw Cheok Huat, chairman of Travelodge Hotels Asia, Jonathan Wigley, CEO of Absolute Hotel Services and Marcus Aw, vice president of Travelodge Hotels Asia.

TRAVELODGE Hotels Asia has entered into an agreement with Thailand’s Absolute Hotel Services Group (AHS) to form Travelodge Thailand, a joint venture to bring the Travelodge brands into the Land of Smiles.

Four brands will be entering the Thai market, namely Nano by Travelodge, One by Travelodge and Skye by Travelodge, alongside the main Travelodge brand. They range from lower to upper midscale properties with various design concepts.

Explaining the introduction of Travelodge into the Thai market, Jonathan Wigley, CEO of AHG, said: “Thailand continues to be one of Asia’s most popular holiday and business destinations. Travel and tourism is a key contributor to the Thai economy and the country’s GDP.

“Specifically, the midscale hotel segment that Travelodge and its three sub-brands operate in is expected to fit in well with the travel demographics of Thailand. We are excited to bring in a new international brand to Thailand and we target over 4000 keys in Thailand for Travelodge by 2020.”

There are currently close to 1000 Travelodge-branded hotels worldwide.

AHS also owns the Eastin Grand Hotels, Eastin Hotels & Residences, Eastin Easy and U Hotels & Resorts brands in Thailand, Vietnam, India, Middle East, Indonesia and Europe.

M&C woos tour operators to home of The Beatles

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M&C’s Aloysius Lee (center back) and John Lennon’s sister Julia Baird (left) joining the choir at Hard Days Night Hotel.

MILLENNIUM & Copthorne (M&C), which has completed its acquisition of the world’s only Beatles-inspired hotel, Hard Days Night Hotel, in Liverpool, is now hard at work persuading Asian tour operators to launch London-Liverpool itineraries.

Aloysius Lee, CEO of M&C, is starting talks with Asian operators to combine London and Liverpool. The drive between the two cities is a long three hours, but the pain can be lessened for Asian clients especially with a stop at the Bicester Designer Outlet Village located halfway through the journey, he said.

Currently, coaches already operate from Millennium Gloucester Hotel London Kensington in London to Bicester. Lee figured operators could combine a few nights in London with a few nights in Liverpool, a city which has regenerated itself since 2008 when it was conferred the European Capital of Culture status.

Some 600,000 people each year visit Liverpool to retrace the footsteps of The Beatles. Attractions include Beatles Story, the world’s largest permanent exhibition, a psychedelic tour bus that stops at world-famous Beatles sites from Penny Lane to Strawberry Field, the Cavern Club where The Beatles had played nearly 300 times and the International Beatleweek Festival, the biggest Come Together in the world featuring over 200 bands from across the globe. The Hard Days Night Hotel has become part of this pilgrimage for some.

Fundamentally, the property is neither a theme hotel nor a museum hotel, but a stylish design hotel that pays homage to a legend in subtle and creative ways. It looks brand new, has the wherewithals to please the modern leisure and business traveller, and rests easily in the ‘lifestyle’ category – the current rage of hotel chains which are scared to lose out on the New Gen.

The hotel is profitable, Lee said. It’s a question of improving its performance and that’s why he needs the international market to fill the hotel during weekdays, when occupancy languishes, while weekends are a full house thanks to the domestic market.

General manager Michael Dewey said on average the hotel does an occupancy of 78 per cent and an ARR of £89.

“We compete with other brands such as Hilton and Crowne Plaza and outperformed them on all three measures, not that often on occupancies but always on rates and RevPAR. And we did that as an independent, i.e., without M&C, and without affiliations or alliances, but because of brand Beatles,” said Dewey.

“My market is everywhere, as everywhere in the world there are Beatles fans. But as an independent, we don’t have loads of money. And that’s why M&C suddenly gives us an international platform. I can’t see us doing anything but grow from strength to strength. We will be the busiest hotel, and there will be an increase in international customers.”

The hotel teamed up with John Lennon’s sister Julia Baird and a duo of Liverpool choirs to show its love for its new owners last week, singing All You Need is Love on the staircase of its grand entrance and handing out red roses to the public.

– I Want to Hold Your Hand – read the full analysis in TTG Asia, October 16, 2015