TTG Asia
Asia/Singapore Thursday, 5th February 2026
Page 1837

Agents see few cancellations as demand for Japan remains intact

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Image from the Japan Meteorological Agency showing the epicentre of the quakes

TRAVEL agencies in Asia are seeing no drop in overall demand for Japan in the aftermath of a series of quakes that tore up parts of the southern region of the peninsula last week.

An initial magnitude 6.2 tremor first hit last Thursday evening followed by a magnitude 7.3 quake a day later, devastating infrastructure, attractions and homes in southern Japan.

However, agents are still seeing good business despite the disaster, albeit having to make several cancellations and delays to scheduled trips.

“A tour group of 25 people who were supposed to depart for Kyushu and Honshu on April 21 has decided to delay their trip to another date,” said Cooper Huang, CEO, Malaysian Harmony Tours & Travel.

“We are still selling Kyushu, but we have customised the itinerary so that it does not cover the areas affected by the earthquake.”

Others are similarly taking the tactical approach to continue selling tours to Japan to meet client needs yet avoiding the disaster area in order to ensure safety.

“We have 25 per cent of our customers postponing their trips to Japan. Singapore travellers are more concerned about Kyushu specifically. Demand to other parts of the country remain intact,” said Shannon Hee, marketing and communications manager, ASA Holidays.

“Most of our customers are still willing to travel with alternative itinerary arrangements. As such, we have changed the destination port to Miyazaki.”

Golden Tourworld Travel managing director, Jason Lim, said: “Tours to Kyushu have been put on hold for the time being. However, forward demand for Honshu, Tokyo and Osaka is still strong for the June school holidays in Malaysia.”

As well, Chan Brothers Travel have groups departing daily to Japan throughout April as this is the peak period, with bookings and enquiries remaining consistent. Only demand for Kyushu, which comprise less than 15 per cent of their Japan business, is affected.

Jane Chang, head of marketing communications, Chan Brothers Travel, said: “Our tour group travelling to the Kyushu region yesterday was cancelled for reasons of customer safety and as a precaution.”

She adds that they are continually monitoring the situation with local operators on the ground in order to decide further action.

As the quakes coincided with the sakura season, agents say that business has largely been unaffected.

“This is the peak cherry blossom season and Indonesians continue to travel despite the earthquake. We do not see any cancellations. We have three groups going on Tuesday, one yesterday and four today,” said Rudiana, director of sales and marketing at WITA Tour.

Equally sanguine about business is Putu Ayu Aristyadewi, corporate vice president, marketing and communication at Smailing Tours.

“We have not seen any cancellations. The earthquake this time did not affect tourist attractions travellers go to, and not as disastrous as it was a few years ago,” he said, referring to the March 11, 2011 quake and tsunami in Japan.

Alicia Seah, director of marketing communications at Dynasty Travel paints a similarly positive sentiment: “We currently have 260 travellers in central Japan for the sakura season and Hokkaido for the spring season. We have another 120 travellers leaving for Japan this week and the next as well as another group leaving for Kyushu in early May.”

Additional reporting from Paige Lee Pei Qi and S Puvaneswary

Nepal resumes direct flights to Sri Lanka

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AFTER nearly three decades, Nepal has revived direct flights to Sri Lanka with Himalaya Airlines’ new link between Kathmandu and Colombo.

The airline made the maiden flight, a charter service, last week aboard a 158-seater Airbus A320.

Newly-launched Himalaya Airlines is under joint Nepalese and Chinese ownership, with Himalayan Infrastructure Fund Aviation Investment and Yeti World Investment holding a 51 per cent stake, and Tibet Airlines owning 49 per cent.

Former national carrier Royal Nepal Airlines used to operate direct flights to Colombo during the 1980s, but flights were suspended due to poor loads that arose from armed revolt in Sri Lanka.

Suresh Mendis, CEO of Colombo-based Classic Travel, said that there is a market for direct services between Kathmandu and Colombo, as it cuts short travel time to about four hours from the current 10 hours.

Meanwhile, Sri Lankan budget carrier Mihin Lanka has plans to launch scheduled direct flights to Kathmandu, but no dates have been finalised yet.

Sri Lanka is Nepal’s fourth largest source market after India, China and the US.

Malaysia Airlines CEO resigns ahead of three-year contract

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CEO and managing director of Malaysia Airlines Berhad (MAB), Christoph Mueller, has resigned from his post at the beleaguered national carrier and will continue working at the company until September to serve out his six-month notice.

Mueller will then remain on MAB’s board as non-executive director to see through the leadership transition. The airline is currently on the lookout for a new CEO.

The resignation comes as a surprise as it has been less than a year since Mueller took on the top job and was contracted by Khazanah Nasional Berhad, the sole shareholder of MAB, to implement a turnaround of the carrier over a period of three years.

“While we would have wanted Mueller to continue as planned, we also respect and ultimately agree to his decision to leave ahead of the end of his three-year contract, due to a change in his personal circumstances,” stated Khazanah in a release.

Mueller, known as a turnaround veteran in aviation, first joined MAB in May 2015 to save the ailing airline which went through two concurrent setbacks in 2014 – the disappearance of flight MH370 and the downing of flight MH17 over Ukraine. The airline also posted severe net losses at the end of 2014.

According to Khazanah, MAB’s restructuring, which was spearheaded by Mueller, will carry on as planned despite his departure.

Kidzania Singapore puts serious face forward for business events

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KIDZANIA Singapore, a new 7,600m² interactive indoor edutainment centre for children, is opening its doors to corporate clients, touting its ability to support venue buyouts for a range of events.

Opened last week on Palawan Beach in Sentosa, the air-conditioned attraction offers 60 role-playing activities in a kid-sized city.

Kidzania Singapore

Leong Yue Weng, KidZania Singapore’s general manager, said: “Demand for unique venues in Singapore have been consistently high, especially given Singapore’s small geographical land area. Home to many global and regional headquarters, Singapore is favoured as a MICE destination. KidZania Singapore is perfectly positioned to leverage on this demand, and is able to offer a unique event space by delivering an entire city instead of a venue.”

When asked about the type of corporate bookings they have received so far, Leong said: “Interest in KidZania Singapore has been overwhelming, and we have received bookings for a range of events, including corporate staff retreats and dinner-and-dance.”

Its first first park buyout is for a corporate teambuilding event.

Leong opined that the attraction is also suitable for family days, product launches and cocktail receptions.

Incentive groups in Kyushu rerouted, cancelled after transportation disruption

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MICE infrastructure in southern Japan has escaped relatively unscathed from the recent earthquakes, and hundreds of aftershocks that have rocked the region, although disruptions to transportation in the region has led to some incentive programmes being rerouted or cancelled.

The quakes, which have caused the deaths of at least 45 people and more than 1,100 injuries, were centred on the city of Kumamoto in Kyushu.

The initial tremor, with a magnitude of 6.2, struck on the evening of April 14 and was followed less than 48 hours later by a magnitude 7.3 quake. The second earthquake was the most violent quake to strike Japan since the 9.1 Great East Japan Earthquake, which devastated large areas of northeast Japan on March 11, 2011.

“Transportation in the region has been severely affected, with railways and highways closed and flights to and from Kumamoto also disrupted,” said Moe Sasaki, operations coordinator for Destination Asia’s Tokyo office.

The DMC has incentive groups onboard six cruise ships and those that were due to dock at ports closest to the epicentre have been rerouted. Sasaki told TTGmice e-Weekly that affected groups have since been sent on to Fukuoka in northern Kyushu, a city that gets most of the business events traffic into Kyushu.

“Some MICE facilities in the city have received calls from overseas event organisers who are concerned about the earthquake,” confirmed Ken Ueda, head of the MICE section in the Fukuoka City Government.

“But we have been quick to reassure them that we are a long way from the area that has been most seriously affected and there have been no reports of damage to any of our infrastructure or MICE facilities,” he said.

Meanwhile, the Japanese NTO has set up a page on its website to provide information on transportation and safety. Further information is available in English, Mandarin and Korean between 9.00 and 17.00 on (81)-3-3201-3331.

PCEB launches destination brochure and MICE guide

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PENANG Convention & Exhibition Bureau (PCEB) has launched two publications – theDestination Experience Brochure and the Penang MICE Guide 2016-17 – a mere three months after the bureau’s establishment.

The Destination Experience Brochure showcases Penang’s rich culture, heritage, colonial, nature and artistic aspects, while highlighting the diverse conventional and unique venues for business and leisure events.

Complementing the brochure is the Penang MICE Guide 2016-17, which features a comprehensive list of more than 50 venues such as luxurious hotels and grand convention centres from all over Penang. It also provides useful information such as the capacity and facilities of each venue.

Both publications were produced in-house by the PCEB team.

Chief minister of Penang and chairperson of PCEB, Lim Guan Eng, said: “I believe these publications will garner the attention of MICE buyers, associations, and meeting and event planners worldwide. (These will help to) position Penang as the preferred MICE destination in this region.”

PCEB also launched its website in early April, complete with an easy-to-use RFP function and essential information on destinations within Penang and infrastructure for MICE events.

Betting on communities

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The dazzle of a gaming destination belies Macau’s cultural charm and heritage, but change is underway to connect tourists with communities that call the territory home

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The Macao Government Tourism Office (MGTO) has been endeavouring to help visitors discover Macau’s lesser-known districts, engaging local associations and communities in its bid to get walking tours and cultural activities on the tourist radar.

To encourage visitors to experience Macau’s local colour, MGTO has over the past three years launched eight walking tour routes as part of its ongoing Step Out, Experience Macao’s Communities initiative. It also supports local associations in organising tourism activities such as exhibitions, performances and carnivals around the eight themed routes.

MGTO director, Maria Helena de Senna Fernandes, said: “As local associations actively organise activities and maintain good communication with members of relevant industries in the community, they in general maintain a broader network and strong reputation in the community… This leads to positive effect and contribution to the development of community tourism.”

In the recent three years, the number of district associations taking part in the Step Out, Experience Macao’s Communities initiative has grown from six to 13, the number of activities supported from 12 to 40, and the number of participants from 42,000 to 700,000.

Some successful examples include Reel Fun, a 90-minute cruise organised by the Fishermen’s Mutual Help Association and MGTO last year with support from the Marine and Water Bureau; and pedicab promotional activities such as photo taking and rides by the Macao Pedicab Drivers Union.

“This year we will continue to allocate resources to this initiative to lure visitors to extend their length of stay and experience Macau in depth,” said de Senna Fernandes.

Tourism suppliers such as Best Western Hotel Sun Sun Macao is also keen to promote community-based tourism by displaying a sightseeing map of Macau with recommendations in its lobby.

The hotel’s COO, Charles Huang, explained: “We mainly showcase lesser-known tourism resources available in our neighbourhood, ranging from historical spots and traditional eateries to a bakery operated by the older generation.

“When MGTO rolled out a hop-on, hop-off sightseeing bus tour late last year, we also packaged it with our hotel accommodation. Our next move is to support the local creative industry by engaging local artists to exhibit their art pieces in the hotel,” he added.

The response to MGTO’s walking tours among travel agents has been varied though.

“FITs from Guangdong Province, South-east Asia and Hong Kong tend to like walking tours if they stay for three days,” observed Johnny Choi, director

of sales at Estoril Tour Travel. “The younger generation may be fond of this idea as they can download apps on their mobile devices that can guide them through the district.”

Choi is selective about the walking tour itineraries as not all are deemed interesting to his clients. He said: “So far, we only pick routes emphasising creativity such as those that cover Tap Seac area where the different styles of architecture are rich and varied.”

Air Cruise’s executive director, Eric Chang, said: “MGTO has proactive promotions in Europe and the US so we don’t have to push the tours aggressively. Despite overseas agents’ interest, the volume of traffic is still small due to the very small longhaul market.

“However, local tour operators don’t agree with this walking tour concept as it doesn’t involve any coach services at all and brings no income.”

This article was first published in TTG Asia, April 1, 2016 issue, on page 22 To read more, please view our digital edition or click here to subscribe.

Costa to deploy fifth Asia-bound ship

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COSTA Group will be deploying its 1,800-guest Costa neoRomantica year-round in Asia come April 2017. This will be the fifth Costa ship to be based in Asia.

The Costa neoRomantica will reach Shanghai on April 10 after a 23-day positioning cruise departing from Mauritius. She will then be dry-docked in Shanghai to undergo customisation to better suit Asian guests before embarking on its first cruise itinerary on April 24.

At present, there are three Costa ships deployed in Asia, while a fourth, the Costa Fortuna, will arrive in Shanghai on April 22 this year.

Commenting on the deployment, Michael Thamm, CEO, Costa Group, said: “(This) will allow us to continue to significantly grow the Asian cruise market – in particular China, which is set to become the second largest in the world by the end of the decade.”

Costa also recently placed an order for two new ships for Costa Asia, to be built by Fincantieri in Italy, with delivery scheduled in 2019 and 2020.

PATA, Reef-World to jointly promote sustainable marine tourism

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PATA and the Reef-World Foundation (Reef-World) are joining hands to enhance awareness and promote knowledge-sharing on issues relating to sustainable diving, snorkelling and marine tourism.

With this partnership, PATA will officially endorse Reef-World as well as its UNEP- (United Nations environment programme) recognised Green Fins management approach, which promotes and measures compliance of destinations, dive operators and related ancillary products and services to stringent environmental standards and best practices for sustainable diving and snorkelling activities.

The partnership will also see PATA make available information relating to diving, snorkelling and marine tourism through its online sustainability web platform sustain.pata.org.

PATA CEO, Mario Hardy, said such improved access to information can enable change at the grassroots level across a wide range of marine tourism issues.

Reef-World has been active in the promotion of marine conservation since the 1990s. Green Fins, its main project today, is an outcome of a partnership with the UNEP and represents the only international environmental standard for diving and snorkelling activities.

Krabi airport to expand, ease Phuket congestion

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THE Civil Aviation Authority of Thailand (CAAT) has plans to expand Krabi Airport to handle an estimated two million additional passengers per year with a view to grow tourism in Krabi and help manage the spillover from Phuket’s busy airport.

A full conceptual plan for the expansion is due to be inked in June this year, according to CAAT director Chula Sukmanop.

Chula said the plan will involve an initial step to improve and enlarge the facility’s service areas as well as increase the number of runways and parking bays to facilitate longhaul and LCC flights.

This will raise the capacity of the airport from three million passengers per year to “about five million”, he said.

He went on to add that the increased capacity will not only support tourism and business in Krabi but could also ease passenger traffic at Phuket International Airport, which is currently running at overcapacity.

The department is also in the process of selecting consultants for a ten-year development plan of Thailand’s airports, he shared.