TTG Asia
Asia/Singapore Saturday, 25th April 2026
Page 1814

Elephantine achievement

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We get mystery shoppers and qualified quality inspectors to audit our retail fronts and hotels – why not audit elephant camps, or for that matter, other forms of tourism attractions where there is reason to suspect things are not done correctly?

In the wild, such as the high mountains of Switzerland where I was on vacation last month, marmots whistle when they sense danger. These cute large squirrels are a source of food for eagles, and even humans. Nature, as we know, is a survival of the fittest, so I have no argument with natural food chains. But I have a problem when humans make the natural unnatural, and how we have seen that happen in big and small ways.

In captivity, animals are totally powerless to fend for themselves. And many – elephants, tigers, dolphins, etc – are used as tourists’ amusement.

Elephant camps in particular are aplenty in our region where logging has become illegal and their masters find new uses for these pachyderms as a tourist attraction. When done in the right way, tourism helps keep these big mammals alive, as the cost of feeding them is enormous. But we know much isn’t done in the right way. This is why when I learnt that Buffalo Tours had audited elephant camps across six countries in South-east Asia, I could not help but smile, not just because a funny headline, ‘Buffalo audits elephant camps’, came to mind, but because it is such a wonderful initiative.

We get mystery shoppers and qualified quality inspectors to audit our retail fronts and hotels – why not audit elephant camps, or for that matter, other forms of tourism attractions where there is reason to suspect things are not being done correctly? The elephant audits by Buffalo Tours were not done in secret or in a way to catch errant players by surprise, and the mere knowledge there was an audit was enough to separate the wheat from the chaff.

Graham Harper, chair of Buffalo Tours Responsible Travel Advisory Group, told me: “All camps that passed the audit readily agreed to participate. All were very enthusiastic about improving overall industry standards and proud to highlight their own best practices. Any camp that refused the audit automatically failed. Unfortunately there were a few camps in a couple of countries that did not want to participate. We believe these camps would have failed the audit regardless.”

The ones that passed the test are now recommended to Buffalo Tours’ overseas operators which include Flight Centre, Vakanties, Wendy Wu and Topdeck.

And there’s more good news. Buffalo Tours is in discussion with the ASEAN Captive Elephant Working Group, which is producing a guide for travel agents, with an FAQ for clients on captive elephants to enable them to make informed decisions on what type of elephant experience to enjoy while on holiday.

In the UK, ABTA has come up with a Global Welfare Guidance for Animals in Tourism. Tourism bodies in ASEAN or Asia should take a leaf from such great initiatives.

This article was first published in TTG Asia, August 5, 2016 issue, on page 2. To read more, please view our digital edition or click here to subscribe.

Thomas Schwall named GM of The St Regis Langkawi

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STARWOOD Hotels & Resorts South-east Asia has appointed Thomas Schwall as general manager of The St Regis Langkawi.

In his new role, the French national will oversee all management functions and hotel operations at the new property. He was most recently the general manager at the Sheraton Deva Golf & Spa Resort for four years. Before that, he was a hotel manager at The St Regis Singapore.

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The St Regis Langkawi first opened in April this year.

U-Fly Alliance appoints new deputy CEO

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AVIATION veteran Steven Greenway has been named deputy CEO of the U-Fly Alliance, the first alliance of low-cost carriers in the world, first established in January this year.

U-Fly will leverage Greenway’s extensive experience in developing partnerships, streamlining businesses and implementing successful commercial strategies in an effort to bolster the alliance’s upcoming expansion plans.

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He was most recently head of commercial at Scoot where he contributed significantly to the formation of the Value Alliance.

Greenway took on his new role on July 15.

Pan Pacific makes two new senior appointments

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PAN Pacific Hotels Group has appointed Greg Allan as vice president, operations (ASEAN) and Gino Tan as area general manager (Singapore).

Allan, a British national, has more than 30 years of experience in the hospitality industry and was most recently based in the United Arab Emirates as area vice president of Rotana Hotel Management, where he oversaw the operational and financial performance of 14 properties.

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In his new position, Greg will oversee nine Pan Pacific and Parkroyal hotels, resorts and serviced suites in the South-east Asian countries of Indonesia, Malaysia, Myanmar, Philippines and Vietnam.

Meanwhile, Singapore national Tan has been promoted to area general manager while retaining his role as general manager of the Pan Pacific Singapore. He was formerly the general manager of Parkroyal on Pickering in 2014.

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Lombok International Airport reopens after brief closure

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Mount Barujari 

LOMBOK International Airport has reopened at 08.00 local time this morning, following its closure at 16.55 yesterday after Mount Barujari – dubbed Mount Rinjani’s ‘child’ – erupted.

Mount Barujari erupted yesterday at 11.50 and the spread of the volcanic ash disrupted several flights to and from the Lombok airport. In total, 25 domestic flights and four international flights were cancelled.

While the eruption did not affect Ngurah Rai International Airport in Bali directly, some flights cancellations still took place.

Affected flights included Tigerair from Denpasar to Perth and Virgin Airlines from Denpasar to Brisbane. Other airlines that have cancelled flights to Bali include Tigerair from Adelaide, Perth and Melbourne, and Virgin Airlines from Brisbane and Sydney.

Although the eruption has stopped, the Mount Rinjani observatory office has requested climbers to stay away from Mount Barujari as an eruption can take place again at any time.

JNTO introduces agent specialist programme in India

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THE Japan National Tourism Organization (JNTO) recently conducted its inaugural Destination Japan Specialist Programme for outbound travel consultants in New Delhi and Mumbai.

“This offline specialist programme was conducted to offer detailed information to travel trade partners in India about Japan that would enhance their product knowledge and help them to create itineraries for tourists,” said Daisuke Kobayashi, director of Singapore, Malaysia & India, JNTO.

As part of the programme, a workshop was conducted and agents were divided into groups to create customised itineraries based on themes. At the end of the workshop, each participating travel agent was certified as a Destination Japan Specialist.

Kobayashi hopes the specialist programme will stir up Indian demand for new destinations in Japan. He said: “Indian travel agents are aware of the Golden Route in Japan but now we are also looking to promote the Alpine Route, where one can experience beautiful nature. We may also introduce an online specialist programme in India after gauging the success of the offline programme.”

Seeing potential in selling Japan as an outbound destination, Gopal Kumar, director, Balaji Travco India, commented: “There is a strong business travel movement from India to Japan and such a specialist programme will help us to present Japan as a leisure destination effectively.”

In 2015, Japan welcomed 103,200 visitors from India, a growth of 17.3 per cent year-on-year, while foreign arrivals hiked 47 per cent to 19.7 million. JNTO is targeting 40 million international tourist visitations in 2020.

Tourism marketing consultant wanted for ASEAN

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ASEAN is calling for bids from experienced consultants to create the ASEAN Tourism Marketing Strategy 2017-2020 for adoption by the region’s NTOs.

The tourism marketing strategy, which will sit within the framework of the already adopted ASEAN Tourism Strategic Plan 2016-2025, will follow from the Visit ASEAN@50: Golden Celebration campaign in 2017.

Specific deliverables include a competitive analysis of tourism in ASEAN; vision, objectives, goals and targets; market research findings on aspects such as purpose of trip and length of stay; branding, logo and tagline; action plans; budget requirements and resourcing; monitoring and evaluation; an implementation timetable, and more.

The scope of work for the marketing plan includes a market research programme that analyses ASEAN’s current market positioning and confirm likely future patterns and trends in visiting the region.

An overall budget of US$30,000 has been allocated.

The service agreement is scheduled to be signed by September 9, while presentation and adoption of the finalised strategy is expected to take place mid-2017 in front of the ASEAN Head of National Tourism Organizations in Vietnam.

“ASEAN is looking forward to hearing from experienced consultants with a proven track record in preparing tourism marketing plans,” said Tran Phu Cuong, acting director general, Vietnam National Administration of Tourism, and coordinator of the bids for the marketing strategy.

“The consultant will be experienced in working across multi-cultural settings, and be willing to think and act creatively and strategically, and produce innovative tourism solutions.”

Interested consultancies must submit a letter of interest and a proposal to the ASEAN secretariat at eddy@asean.org and copy the ASEAN tourism marketing coordinator at atmcwg@gmail.com by August 19, 2016.

The full terms of reference for bidding for the ASEAN Tourism Marketing Strategy 2017-2020 can be found here.

HK Express takes flight for Chiang Rai

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HK EXPRESS will launch twice-weekly flights between Hong Kong and Chiang Rai from November 25, 2016, making the Hong Kong-based LCC the first airline to offer scheduled services from the former British colony to the northern Thai city.

Flights depart Hong Kong at 13.45 on Mondays and 14.00 on Fridays, arriving at 15.50 and 16.05 respectively. The return flight departs Chiang Rai at 16.35 on Mondays and 17.05 on Fridays, landing in Hong Kong at 20.05 and 20.35 respectively.

As Chiang Mai has been a hit for its guests over the last several years, HK Express is confident that neighbouring Chiang Rai – where the Golden Triangle is located – will become a popular destination for Hong Kong travellers seeking off-the-beaten-track experiences, said the airline in a press release.

Interest in surfing tourism swells for the Philippines

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IN A bid to professionalise the local surf industry and to provide more job opportunities to the coastal and surfing communities, the Philippine Department of Tourism (DoT) has implemented two programmes to develop surfing as a major tourism product.

One programme will focus on the classification and accreditation of resorts, surf camps or other facilities that provide surfing lessons to clients. These training facilities need to have certified surfing instructors to teach or supervise, and require them to have essential teaching equipment and gear such as soft training surfboards and rash guards, and adequate spaces for class lessons, lockers, toilets and showers.

Such resorts or facilities must also have emergency rescue and crisis response capabilities such as first aid kits and communications equipment to handle urgent conditions.

A national criteria for the certification and classification of surf training facilities has been completed and subjected to public consultation. It is now undergoing final refinement.

Another component in the programme is the help local coaches upgrade and become internationally-certified professional surfing instructors, and increasing the number of such certified instructors. To be certified, an instructor must undergo an intensive Surfing Instructors Certification Course.

The DoT has partnered with Australia’s Academy of Surfing Instructors (ASI) and its local chapter, the Academy of Surfing Instructors Philippines (ASIP), for this project. ASI is the world’s leading professional education, certification and accreditation standard for surfing, while ASIP’s role is to execute all ASI functions and conduct instructor certification courses in the Philippines.

So far, some 50 surfing instructors have received their ASI Level 1 certification and 15 more from Mati, Davao Oriental, will soon join their ranks. At least two more runs are scheduled this year – one in Baler, Aurora and another in Zambales – which are expected to produce about 50 more ASI level 1 certified instructors.

SLH hikes agent commission for China’s Golden Week

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SMALL Luxury Hotels of the World (SLH) is incentivising travel agents with an additional five to 10 per cent commission (minimum 15 per cent in total) for bookings during China’s National Day Golden Week, a major holiday period in the country.

The limited-time trade incentive applies for bookings made from now until October 15, 2016 for stays from September 26 to October 16, 2016 at 80 SLH hotels across Asia-Pacific, Europe and South America.

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Aleenta Phuket Resort and Spa in Phuket, Thailand

Participating hotels in Asia-Pacific include Aleenta Phuket Resort and Spa in Phuket, Thailand; Naumi in Singapore; Eagles Nest in Bay of Islands, New Zealand; and The Club Saujana Resort, Kuala Lumpur in Malaysia.

For more information, log in to SLH’s travel agent website at http://www.slh.com/luxury-hotel-offers/increased-commission/.