TTG Asia
Asia/Singapore Saturday, 25th April 2026
Page 1810

Many air travellers not able to find best ticket prices: Sabre

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sabre-fare-priceGlobal travel shopping data showing the share of travellers that pay above the average air fare price on selected routes

MORE than one in three travellers worldwide pay above the average airfare for plane tickets, according to a recent report by Sabre.

Comparing popular routes within Asia-Pacific, Singapore-Hong Kong saw 37 per cent of travellers paying above average prices while the domestic Sydney-Melbourne route recorded a whopping 48 per cent of travellers paying above the average route fares.

“As online penetration in Asia-Pacific continues, more consumers are gaining access to vast amounts of travel information and, with it, the confidence to shop around for the best option,” said Roshan Mendis, senior vice president for Sabre Travel Network Asia-Pacific.

“Yet despite a huge amount of time spent shopping and an abundance of travel services and unique content to choose from, consumers often don’t actually walk away with the best match for their booking criteria – which could factor in anything from price to flexibility or availability of add-ons, customised offerings and loyalty programmes.”

He added: “One of the biggest challenges facing travel companies today isn’t providing the level of choice that travellers expect; it’s ensuring that those choices are presented to the right person, in the right place and at the right time.”

CellPoint launches new mobile payments solution for airlines

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AIRLINE payment service provider (PSP) CellPoint Mobile has unveiled Velocity, the company’s latest offering, and touted as the first mobile PSP-as-a-service solution.

Created specifically for airlines and travel operators, Velocity is a plug-and-play business service that enables airlines to deploy mobile payment solutions, payment apps, and alternative payment methods (APMs) without friction to existing financial systems.

“Bolting mobile-centric payment capabilities onto legacy commerce systems is not a viable or profitable strategy in a marketplace that is rapidly shifting toward a mobile-first, mobile-only airline passenger,” said Kristian Gjerding, CEO of CellPoint Mobile.

“Our solutions and platform have been built specifically for the mobile environment, making it both easy and quick for us to offer PSP functionality and APM support to airlines – regardless of a passenger’s device, channel, preferred payment method or currency.”

Velocity comes in three scalable service options, namely Engage, Accelerate and Advance, in order to match different needs. Engage, for example, supports the the use of two global consumer wallets or payment apps.

Meanwhile, Accelerate supports three more APMs and added payment functionality, while Advance integrates up to 10 payment methods per market and full reporting capabilities for airlines interested in more robust mobile payment strategies.

CellPoint Mobile also supports MasterPass, Mobile Pay, Samsung Pay, Visa Checkout and a variety of other APMs.

Hotel Jen offers free city activities for guests

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manila_-_bamboo_bicycle_ride_in_intramuros_credit_-_bambike_toursGuests riding on handcrafted bamboo bicycles in Intramuros. Credit: Bambike Tours

THOSE making a booking at one of any 10 Hotel Jen properties in the Asia-Pacific from now till end-September can get a city activity as part of the deal.

Part of the brand’s Leave Boring Behind campaign, the packages include late check-out, accommodation, daily buffet breakfast for two people and a special activity that highlights the destination the hotel resides in.

In Malaysia, guests get to go on a mangrove cruise, catch crabs in a kampung, or take part in a durian feast, while in Manila, they can ride on handcrafted bamboo bicycles for a guided tour through the city’s historic centre and old walled city.

In Singapore, guests can go on a food tour from the comfort of a special ‘Gourmet Bus’, while thrill-seekers can also head to the Adventure Cove Waterpark.

Those heading to the Maldives can visit Vilimalé City for a glimpse of local everyday life, while those staying at Hotel Jen Brisbane get to spot for humpback whales from a catamaran in Moreton Bay.

In China, a foot tour to explore Beijing is available, while in Shenyang, guests can enjoy traditional North Korean cuisine and cultural performances. Those staying at Hotel Jen Hong Kong get to go on a boat ride on a classic Chinese junk.

Commenting on the initiative, Marisa Aranha, vice president of sales and marketing at Hotel Jen, said: “Hotel Jen was launched by Shangri-La Hotels and Resorts two years ago to cater to today’s independent travellers who are passionate about discovering new places, cultures and experiences.

“We regard our guests as ‘friends of Jen’ and want to help them explore hidden gems and re-discover the magic of travel.”

Most Singaporeans underestimate value of cruising: RCI

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IN A survey conducted by Royal Caribbean International (RCI), it was found that 86 per cent of Singaporeans underestimated the value of cruising.

The survey of 1,000 local respondents revealed that 66 per cent did not know that accommodation and food were included in the total price of a cruise package, while 61 per cent thought they had to pay additional fees to take part in activities such as rock-climbing and mini-golf.

Royal Caribbean’s managing director of Singapore and South-east Asia, Sean Treacy, said: “Many local travellers are unaware of what is included in a cruise package. For example, the survey showed that around six out of 10 Singaporeans (63 per cent) think that enjoying a Broadway Show on board, or even ordering room service, incur an extra fee – when it’s actually all-inclusive.

“We often have our guests telling us how surprised they are by the types of activities they can do on board for free. This includes having simulated skydiving and surfing experiences, going on an elevated observation capsule and attending a circus school on board,” he added.

According to Treacy, this shows that there is still a lot to do to educate local travellers about the value of an all-inclusive cruise experience over land-based holidays.

To overcome such misconceptions of cruise holidays, RCI has launched a Sea vs Land challenge, which will see Singapore’s savviest value hunters compete to complete as many cruise activities on land for the same price as a cruise package. Finalists stand a chance to win a cruise holiday for two to Hong Kong on board Voyager of the Seas.

For more information on the challenge, please visit www.seavsland.com.sg.

TTG Asia wishes Singapore a happy 51st birthday

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Credit: Facebook / NDPeeps

TTG Asia e-Daily will be taking a break for the public holiday in Singapore on Tuesday, August 9, in recognition of the country’s 51st National Day.

News will resume on Wednesday, August 10.

Happy National Day in advance to all Singaporean readers!

Divided over investment rules

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Indonesia’s fragmented governance policy is weighing on tourism investment, just as the sector is picking up steam

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The multivalence of regulations and taxation imposed by Indonesia’s regional governments, if not handled properly, could offset recent strides made in the country’s current positive tourism investment climate.

Tourism investment surged 17 per cent to US$268.5 million in 1Q2016, 95.5 per cent of which were foreign investments, according to Henky Manurung, head of tourism business investment division, Indonesia Ministry of Tourism.

“Favoured destinations are not only Bali and Jakarta, but also West Nusa Tenggara, Central Java and Yogyakarta,” he shared.

Investment opportunities are also growing as the central government is channelling efforts into developing the infrastructure in 10 secondary and tertiary destinations such as Lake Toba, Tanjung Kelayang (Belitung) and Tanjung Lesung (Banten).

While Indonesia’s decentralisation policy − which started in 2005 − has in some ways stimulated regional business and demand for hotels, several industry players also pointed to downsides arising from the political and economic devolution.

Ida Bagus Ngurah Wijaya, a hotel owner and former chairman of Tourism Industry Association Bali, said: “(Previously), hotel licences were set by the central government, so there was more uniformity in the requirements. Today, each regency government can set their own rules.”

Maulana Yusran, vice chairman – research, information technology and organisational affairs at Indonesia Hotel and Restaurant Association (IHRA), added: “The overlapping rules, regulations and taxation imposed by the regional governments have added burden to hotels’ operational revenue.”

For example, Papua’s ban on alcoholic distribution and consumption has aroused concern among hoteliers catering to the international community.

Elsewhere in the country, a hotel is required to obtain its own permits for location and environment impact assessment even if it sits in a designated area that already has the equivalent permits.

Krishnadi, chairman of IHRA Jakarta chapter, said: “Spa and entertainment spaces should be considered part of the hotel facilities, but (the Jakarta tax office) applied different tax rates for these (on top of) the hotel tax.”

He added the Regional Revenue Office of Jakarta had implemented a new rule that taxes promotions based on rack rates instead of discounted rates. In other words, a 10 per cent tax will still be slapped on a room priced at 500,000 rupiah (US$37.64), even when it is sold at 400,000 rupiah after a 20 per cent discount.

Maulana lamented: “The regional governments are finding ways to increase their income and hotels have become their targets.”

Ng Suwito, president director at Red Planet Indonesia, was less cynical about the government’s regional autonomy policy but urged the better implementation of regulations.

“For an investor and operator like us, regulation changes are part and parcel of doing business, but we do not like surprises. We need to plan and manage (costs).”

A further consequence, Ng said, is that the tax incidence would fall on the end-consumer.

“At the end of the day, we have to pass (the additional cost) on to somebody else. We have no choice but to increase the ADR and the consumer will (have to) bear it.”

This could compound the challenges already faced by hotels, such as an oversupply of rooms in some destinations.

The Bali Hotel & Branded Residences Report 2015 issued by Horwath HTL and C9 Hotelworks noted that slower demand in 2015 resulted in the market struggle to maintain both occupancy and rate.

Meanwhile, Bali’s supply is still increasing, with the same report projecting the addition of 115 new hotels and 15,000 rooms by 2019, taking the total key count to around 55,000.

Arief Yahya, Indonesia Minister of Tourism, agreed that government regulations had hampered Indonesia’s development, including the hospitality sector.

He said: “One of our weaknesses as a country is that we are very slow. Regulations have slowed us down.”

Arief added that Indonesian president, Joko Widodo, has set 2016 as the year to accelerate deregulation, and he invited IHRA to submit a list of regulations which they believe were stumbling blocks for businesses.

The ministry has also set up a working group to come up with ways to help the industry to better compete with neighbouring countries.

This article was first published in TTG Asia, August 5, 2016 issue, on page 6. To read more, please view our digital edition or click here to subscribe.

Photo of the Day: TTG Asia editor wins business journalism award

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puvanes-awardTTG Asia’s Malaysia and Brunei editor S Puvaneswary

S Puvaneswary, the editor for TTG Asia in Malaysia and Brunei, took home an award last week for Business Events Journalism Excellence, Print/Online, given by the Sarawak Convention Bureau. She won the prize for an article published on TTGassociations in April 2015, titledWatching And Waiting, which was a profile of Ravi Chandran, congress president of the 24th Asian & Oceanic Congress of Obstetrics and Gynaecology, a convention held in Sarawak last year.

Pokémon Go a no-go for travel businesses in Japan

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IN ITS cultural home of Japan, Pokémon is big business. Firms cater for all with offerings of the fictional creatures ranging from TV programmes and movies to cards, books and toys.

Not so Pokémon Go, however, with companies in Japan admittedly playing catch up to their counterparts abroad. Unlike businesses in other nations, such as in Hong Kong and Australia, Japanese companies show little interest in leveraging the popularity of the augmented reality game.

Instead, the focus is on safety. Tourist sites have appealed for users in their facilities to respect off-limit areas, those around them, and avoid accidents.

The government, too, is nervous. The National Centre for Incident Readiness and Strategy for Cybersecurity released nine safety tips. These include not playing while walking; avoiding strangers and less-frequented places; and protecting personal information.

Still, some establishments remain enterprising. Triple Lights, a Japanese inbound operator, is cashing in with a Pokémon Go walking tour in Tokyo. It features famous sites such as Sensoji Temple and Shibuya’s Scramble Crossing. Company representative Emi Izawa said the aim is to combine tourists’ interests in both traditional and modern Japan, such as anime.

“Since everyone is having fun playing Pokémon Go all over the world, and Japan is the home of Pikachu, we thought, ‘Perfect! Why not create a tour,” she said, adding that it has been successful so far.

Meanwhile, a small hot spring in Tokyo has also started offering users a special deal to refresh themselves after a Pokémon search. It may not be long before other businesses follow suit.

Bleak economy, terror attacks a drag on global air travel

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EVEN though demand for air travel is on the rise worldwide, it is elevating at a slower pace than before due to headwinds from economic uncertainty, political factors and terror threats, according to the latest report by IATA.

Global passenger traffic in June rose by 5.2 per cent compared to the same period a year ago, and up slightly from the 4.8 per cent increase recorded in May.

However, the upward trend in seasonally-adjusted traffic has moderated since January. June capacity increased by 5.6 per cent and load factor slipped 0.3 percentage points to 80.7 per cent.

“The demand for travel continues to increase, but at a slower pace. The fragile and uncertain economic backdrop, political shocks and a wave of terrorist attacks are all contributing to a softer demand environment,” said Tony Tyler, director general and CEO at IATA.

June international passenger demand rose 5 per cent compared to June 2015. All regions recorded growth, led by airlines in Latin America. Capacity climbed 6.4 per cent, causing load factor to slide 1.1 percentage points to 79.4 per cent.

Asia-Pacific airlines’ June traffic increased 8.2 per cent compared to the same period last year. However, most of the growth relates to the strong upward trend in traffic seen in the final months of 2015 and into 2016, with June demand barely higher than in February.

According to IATA, this could be a natural pause, but could also be a sign that Asian passengers are being put off travel by terrorism in Europe.

European carriers saw demand rise 2.1 per cent, the smallest increase among regions, reflecting the negative impact of recent terrorism. While demand tends to recover reasonably quickly after such events, the repeated nature of the attacks may have a more lasting impact.

Meanwhile, Middle Eastern carriers posted a 7.5 per cent traffic increase in June, which was well down on the double-digit growth recorded earlier in the year. In part this could be owing to the timing of Ramadan, which tends to depress traffic growth.

North American airlines’ demand rose 4 per cent compared to June a year ago, which was well up on the 0.5 per cent year-over-year growth recorded in May.

“The latest figures show that aviation and aviation related tourism delivers US$2.7 trillion in economic impact and supports some 62.7 million jobs worldwide. It is a powerful force for good in our world,” commented Tyler.

“It is too soon to know whether recent terrorist attacks will have a long-term negative influence on demand, nor what will be the impact of Brexit and the events in Turkey. But it is vital that governments recognise and support aviation’s ability to contribute to global economic well-being and better understanding across cultural and political borders.”

HNA to launch first-ever China-Las Vegas flight

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Top executives from Hainan Airlines and LVCVA toasting to the launch of the new route

CHINA’s Hainan Airlines (HNA) will be operating a direct flight between Beijing and Las Vegas come December 2, the first nonstop service to connect Mainland China with the US city.

The announcement was made yesterday by the Las Vegas Convention and Visitors Authority (LVCVA), after HNA filed an application with the US Department of Transportation to launch the flight.

Once the approval is received, travel agents and OTAs, as well as direct sales channels will start selling the service, stated LVCVA.

The flight will be operated by Boeing 787 Dreamliners in a two-class (34 business and 177 economy) configuration, departing thrice-weekly on Mondays, Wednesdays and Fridays.

Flights depart Las Vegas McCarran International Airport at 12.30 and arrive at Beijing’s Capital Airport at 17.30 the subsequent day. Return flights leave Beijing at 14.20 and arrive at Las Vegas at 10.30 the same day. The nonstop flight time is approximately 13 hours westbound and 12 hours eastbound.

“We are extremely proud to welcome Hainan Airlines to Las Vegas with their convenient, premium-service for Chinese visitors,” said Rossi Ralenkotter, president and CEO of LVCVA.

“China is an area where we have seen steady growth in visitation and we will continue to focus on experiences and amenities that cater to our Chinese guests. With these first-ever flights from China to Las Vegas, we are anticipating more than US$33.5 million in annual economic impact.”