TTG Asia
Asia/Singapore Tuesday, 7th April 2026
Page 1795

Six Senses appoints VP operations of hotels and resorts

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SIX Senses Hotels Resorts Spas has appointed Henry Gray as vice president, operations – hotels and resorts.

The Scottish national is re-joining Six Senses from his recent role in the operational organisation of a privately owned luxury country estate development located in the UK.

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Gray was Six Senses’ area director for Thailand from 2007 to 2009, responsible for the resorts in Phuket, Hua Hin, Yao Noi and Samui.

In total, he has over 30 years of management experience in hospitality, including roles such as general manager of Amandari in Bali and resident manager of Marina Cay Resort in the British Virgin Islands.

Gray will be based in the Six Senses office in Bangkok.

Scoot to make European debut with Singapore-Athens service

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scoot

LCC Scoot will be launching its first nonstop service from Singapore to Europe on June 20, 2017, to the Greek capital of Athens.

This is the longest flight operation of any budget carrier with a journey time of 11 hours and flight distance exceeding 10,000km.

Four-weekly flights operated by a Boeing 787-8 Dreamliner will depart from Changi International Airport on Tuesdays, Thursdays, Saturdays and Sundays at 02.00 and arrive at Athens International Airport at 08.30.

Return flights leave Athens on the same days at 12.00 and will arrive in Singapore at 04.25 the next day. Flights will feature a two-class configuration with 329 seats total.

As a launch promotion, Scoot is offering one-way all-inclusive standard fares starting at S$288 (US$214) and for ScootBiz seats starting at S$888 for travel between June 20, 2017 to October 31, 2017.

The sale period will end at 23.59 on Aug 31.

Second hotel in the Philippines receives halal certification

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THE Crimson Resort & Spa Mactan in Cebu has achieved Muslim-friendly status, the second hotel in the Philippines to attain the accolade after Manila Marriott Hotel first got it earlier in May.

Leading halal travel authority CrescentRating gave the resort a commendable rating of five – the highest score being seven – for catering to the needs of Muslim travellers property-wide.

“(The high score) means we are able to provide more than the basic services and facilities, including halal food, Qurans, Qiblas, prayer mats, a prayer time guide and facilities like a bidet and female attendants, among others,” explained the resort’s general manager Kristofer Quadros.

Crimson Resort & Spa Mactan already received halal certification for its kitchen last April. CrescentRating then assessed the resort facilities for compliance to the specific needs of Muslim travellers for the entire property. The resort’s staff are also trained to cater to the needs of Muslim travellers.

“We now see a number of Muslim-friendly setup requested by guests through our website. This is free-of-charge and can be requested in advance upon booking or can also be done upon check-in,” added Quadros.

“With this service, we are able to better prepare the rooms for our Muslim guests. And we are optimistic to see more of these as promotion efforts kick in.”

Asia the brightest spark for global cruising industry

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cruising

THE fastest growing source of cruise passengers worldwide is Asia.

The region experienced an unprecedented 24 per cent increase to 2.08 million people from the region taking an ocean cruise last year, according to the lastest Asia Cruise Trends study conducted by Cruise Lines International Association (CLIA).

China accounted for almost half the region’s cruise passengers, with 986,000 Chinese passengers taking a cruise in 2015, up 40 per cent from 703,000 in 2014.

This figure makes China the world’s fastest growing source nation for cruise passengers in 2015, with source markets like Hong Kong (126,800), India (125,900), Japan (179,900), Singapore (182,700) and Taiwan (228,700) also in the lead.

Consequently, sailings in the region have increased with 1560 sailings scheduled for 2016, up 43 per cent on last year. This is achieved with 60 ocean cruise ships sailing in Asia versus 52 operating in 2015.

In terms of passenger capacity in Asia, the industry has seen a 54 per cent increase year-on-year, with the number expected to reach 3.2 million by the end of 2016.

“The cruise industry has been nimble and responded quickly to the demand for cruise travel in Asia by delivering cruise ships with amenities and experiences tailored to Asian travellers,” said CLIA president and CEO Cindy D’Aoust.

“Asian cruise travel has also become an enticing way for international guests to visit Asia’s fascinating destinations in a comfortable and convenient way.”

CLIA’s report also showed that passengers from the region continue to prefer shorter ocean cruise lengths. In 2015, almost 30 per cent of passengers continued to choose cruises two to three nights in length and half chose four to six night cruises.

Meanwhile, almost a fifth of passengers chose extended cruises of seven to 13 nights. As a result, the average length of cruises offered in the region has increased slightly from 5.2 nights in 2014 to 5.3 nights in 2015.

Cruising in Asia includes more than 204 destinations across 17 countries. Japan remains the most popular destination country with 1526 port calls in 2016, followed by China (850), South Korea (745), Vietnam (466) Malaysia (422) and Singapore (391). The most visited port in 2016 will be Jeju Island with 460 calls.

“China, Japan, Malaysia, South Korea and Vietnam are the top five destinations in Asia, experiencing more than 4,000 calls in total,” said CLIA Asia secretary general David Goh, citing the report.

It was further revealed that 84 per cent of Asian passengers cruised within the region with 38 per cent of all cruisers being aged below 40 years.

GuestReady wants to manage homes for Airbnb hosts

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HOSTS of short-term private accommodations, such as via Airbnb, can now engage GuestReady for a range of operational services.

Targeted at shared economy hosts, homeowners and investment property owners, the startup provides services such as laundry, cleaning as well as check-in and check-out of guests.

It also offers property management, which includes guest communication, maintaining listings on multiple short term rental sites, and ensuring the property generates the maximum possible yield. This is not unlike the way traditional hotel operators work.

“As the short-term rental industry is maturing, there is a natural need for more efficiency, professionalism and standardisation,” said the company’s CEO Alexander Limpert.

“Especially with business travellers, the property and any service related to a stay need to be of immaculate quality. For non-professional hosts, this is hard to achieve, which is where we step in.”

GuestReady officially launches today in six countries in Europe and Asia, namely London, Paris, Amsterdam, Singapore, Kuala Lumpur and Hong Kong. There are plans to expand to other markets soon.

The startup is backed by Switzerland’s Swiss Founders Fund for an undisclosed sum.

Indonesian carriers now free to fly to the US

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garuda-indonesia

INDONESIAN airlines are now allowed to fly to the US after a safety ban lasting nearly a decade got lifted, officials announced yesterday.

The US Federal Aviation Administration (FAA) has upgraded Indonesia’s aviation safety rating after various assessments determined that the industry has met international standards.

“After 10 years of efforts, we finally passed it,” said Mohammad Alwi, director general of air transportation at Indonesia’s Ministry of Transportation in an interview with Antara news agency.

The announcement was made just as national carrier Garuda Indonesia plans to open services between Jakarta and the US cities of New York and Los Angeles in 2017.

The lift also opens opportunities for the Indonesian flag carrier to form more codeshare agreements with Skyteam member airlines.

The FAA imposed the ban on Indonesian airlines in 2007 due to the country’s lack of “law and regulations necessary to oversee air carriers in accordance with minimum international standards”.

Thai trade defiant in wake of attacks on resort towns

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THE series of bomb blasts that rocked several resort towns in Thailand during the August 12 Mother’s Day weekend had caused considerable concern among the international tourism community but travel specialists in the country are not expecting lasting fallouts.

Hamish Keith, group managing director at Exo Travel, told TTG Asia e-Daily: “The direct feedback we have received from our clients is that although this was a tragic and highly regrettable event, it is unlikely that travellers will avoid Thailand and as long as there are no more bombs in the next few weeks then bookings will not be seriously impacted.”

“Since the event we have had two minor cancellations but otherwise all forward bookings are largely unaffected,” he added.

“Of course there will inevitably be some impact on future bookings, however our experience of previous events is that Thailand will bounce back quickly and Exo Travel Thailand is looking forward to a very busy high season.”

Also keeping an optimistic front is Lisa Fitzell, Diethelm Travel’s group managing director, who is confident that things will return to normal fairly quickly.

She said: “We do expect (a slowdown) in new bookings in the next few weeks, but we are hopeful if things remain calm it shouldn’t impact the high season, which was looking strong for us and significantly up on last year.”

While PATA CEO Mario Hardy expects some small impacts in the short term as travellers may consider other destinations in the wake of the recent Thai bombings, he is confident that Thailand’s tourism industry is “remarkably resilient with an enviable bounce-back factor”.

What is clear, however, is that safety and security now should take precedence for the Thai trade after these “game-changing” incidents, posited Bill Barnett, managing director of C9 Hotelworks, in his latest newsletter.

“Hoteliers (in Phuket) now have a strong mandate for the safety of our prized possession tourists, as does the government,” he wrote.

“In the aftermath of the bombings, what will likely change in Phuket and other similar destinations is that like Bali, hotels will now put safety and security on the front burner. Barricades will be constructed, perimeters secured and bomb sniffing dogs deployed.”

According to Anthony Lark, president of Phuket Hotel Association, the majority of member hotels have not reported any significant loss of business from cancellations and are exercising diligence in upgrading security measures in cooperation with the local authorities.

“I believe Destination Phuket is – and always has been – resilient to crisis and this is no different,” he added.

UNWTO secretary-general Taleb Rifai has reiterated confidence in Thailand’s hosting of the upcoming World Tourism Day on September 27 while World Travel & Tourism Council’s (WTTC) president and CEO David Scowsill also confirmed that Thailand would remain the host for the WTTC World Global Summit in April 2017.

In its latest press statement, Thailand’s Ministry of Tourism and Sports maintains its target of 2.4 trillion baht (US$69.3 billion) of tourism revenue in 2016, compared with 2.2 trillion baht generated in 2015 when 29.8 million tourists visited the Kingdom.

Photo of the Day: GTEF makes official visit to Taipei

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gtef(From left) Chi-Wei Chiang, operation director, Bloomberg Businessweek; Lee-Chen Chang, supervisor, Association of Tour Managers, Taiwan; Peter Wong, vice chairman of GTEF and executive chairman of China Chamber of Tourism; Lun Kong, deputy director, Association for Tourism Exchange Across the Taiwan Straits, Taipei Office; and Vivian Kwok, editor-in-chief and associate publisher, Bloomberg Businessweek

Global Tourism Economy Forum (GTEF) partners made their first official visit to Taipei on August 5 in anticipation of the main scheduled event, GTEF 2016, slated to be held at Studio City Macau from October 15 to 16. The upcoming fifth edition of GTEF will zero in on how independent-minded, resourceful and tech-savvy consumers are more than ever an increasingly influential force in the tourism industry.

Taiwan’s V Air to suspend all flights from October

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V AIR, a subsidiary of TransAsia Airway, will suspend all services from October 1 as the Taiwanese LCC commences merger with its parent company.

As a result, all ticket sales for flights on or after October 1 will be stopped. The airline will continue operating all scheduled flights until September 30.

For flights booked past the cessation date, V Air is offering either free transfers to flights on TransAsia Airway on the same route, or a full refund.

Passengers who booked Osaka and Okinawa routes will be transferred to a TransAsia Airways service on the same date or on the closest date within seven working days. An online form is also available for those who wish to apply for a refund before August 31.

Chiang Mai and Fukuoka route passengers will be transferred as well to a TransAsia Airways flight. Similarly, transfers will be made based on original flight dates or closest possible dates. An online form is also available for those who wish to apply for a refund before September 15.

Passengers who booked Bangkok, Busan and Nagoya routes will get a full fare refund, including ticket price, additional charges, airport taxes and surcharge.

V Air was established in November 2013 as a short-haul low-cost carrier, mainly serving links from Taiwan to Japan, South Korea and Thailand.

Tourism New Zealand to shut Thailand outpost

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AS part of consolidation efforts in South-east Asia by Tourism New Zealand (TNZ), the national tourism promotion agency has decided to close its Thailand office by end-2016.

It’s two employees located in Bangkok will also finish their term in December, stated TNZ.

Revealing the reason behind the move, chief executive of TNZ Kevin Bowler, said: “With this decision we will consolidate our focus in South and South-east Asia, with particular emphasis on generating value from the India market. We will continue to support Thai Airways but again, with greater focus on its connection into India.”

Over the coming months, staff will continue to deliver activity and plan ahead to ensure continuity is achieved in Thailand over the full financial year, added Bowler, who recently announced his departure from TNZ with effect from October 28.

“The limited investment we have been making in the market is making limited impact but stretching our resource and focus,” he further explained.

“We need to be sure that our investment is targeted toward the greatest opportunities available, and is delivering the best return possible which is the reason for this decision to close.”

According to TNZ figures, visitor arrivals from Thailand remain modest, having grown from 17,000 in 2006 to 24,000 in June 2016.