TTG Asia
Asia/Singapore Saturday, 11th April 2026
Page 1605

New head for Discover the World’s Thailand office

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Global travel distribution company Discover the World has changed management of its Thailand office, which is headquartered in Bangkok.

Brian Sinclair-Thompson, who was with Swiss International Air Lines for more than 15 years as regional station manager, now heads the Thailand office as new director.

The Thailand office will continue to service Expedia TAAP, Hertz, Royal Caribbean Cruise Lines, Celestyal Cruises, Caesars Entertainment, bmi regional, Azamara Club Cruises, Celebrity Cruises and Dollar Rent a Car.

The new management has plans to further grow the portfolio in Thailand, given its “strategic significance especially with the growth of the ASEAN region and the importance of the Mekong Delta”, said Ian Murray, Discover the World’s executive vice president.

Weak 2Q for Thai carriers amid competition, higher fuel prices

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Thai Airways reports loss, but RPK was up from previous year

Intense market competition and hike in fuel prices were key factors weighing down the performance of two Thai major carriers, Thai Airways International (THAI) and Bangkok Airways, in 2Q2017.

THAI recorded an operating loss of 1.5 billion baht (US$45 million) for 2Q2017, resulting from rising jet fuel prices (+20.1 per cent) and falling passenger yield (-10.9 per cent) due to price competition.

Thai Airways reports loss, but RPK was up from previous year

However, operating loss was down 13.5 per cent from the previous year as total revenue increased 9.6 per cent to 45.2 billion baht due to an increase in passenger and excess baggage revenue, according to THAI.

In the second quarter, normally a low season, passenger traffic (RPK) grew 21.9 per cent with an increase in production traffic (ASK) of 7.1 per cent.

Cabin factor averaged at 78.5 per cent, up from 69 per cent in the previous year to hit its highest in a decade. THAI had 97 aircraft in operation, two more than at end-2016 from the delivery of the Airbus A350-900XWB.

Meanwhile, aircraft utilisation increased 4.5 per cent with nearly 5.9 million passengers carried, up 14.9 per cent from last year.

The net loss is at 5.2 billion baht after deducting one-time expenses including a loss from changes in ownership interest in Nok Air.

Meanwhile, Bangkok Airways’ total revenue in 2Q was nearly six billion baht, a drop of 1.2 per cent from the same period in the previous year, which president Puttipong Prasarttong-Osoth attributed to intense competition.

The average passenger load factor was 62.7 per cent while RPK was 4.3 baht, an 8.3 per cent decrease from 2Q2016.

However, the number of passengers of Bangkok Airways increased 4.5 per cent for 2Q2017, mainly driven by the 59.4 per cent growth in passenger traffic from China over the same period in the previous year. The airline launched direct services between Samui and Chengdu in July 2016, and has been operating daily flight services between Samui and Guangzhou since January 2017.

For 1H2017, Bangkok Airways recorded a total revenue amounting to 13.4 billion baht, which dropped 2.7 per cent. The number of passengers grew 3.5 per cent while the airline saw a weaker net profit of 44.4 million baht.

Passenger service charge likely to be increased at KLIA2

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PSC at the LCC terminal will be increased

The Malaysian Aviation Commission (MAVCOM) is reviewing the passenger service charge (PSC) for international flights beyond South-east Asia at KLIA2.

MAVCOM intends to raise the amount from the current RM50 (US$11.60) to RM73, the rate charged at KLIA, to promote fairer competition between airport operators in the country. The PSC for flights within South-east Asia is RM35 at all airports nationwide.

PSC at the LCC terminal will be increased

According to Malay Mail Online, MAVCOM’s COO Azmir Zain said the change is likely to be rolled out by January 2018.

Travellers departing Malaysian airports will also be subjected to a levy of RM1 imposed by MAVCOM as early as 2018, Channel NewsAsia reported. This will apply to all departing passengers on domestic and international flights, with the exception of rural air services to the interiors of Sabah and Sarawak.

Room shortage in KL as SEA Games rolls into town

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Kuala Lumpur low on rooms

As the 29th SEA Games and the 9th ASEAN Para Games are set to take place in Kuala Lumpur later this week, inbound agents are considering farther accommodation locations or shortening touring time in the destination for their Middle Eastern clients due to a lack of rooms in the capital city.
The biennial event this year coincides with the Middle East travel peak, with the latter running up to early September. Moreover, shopping is a key draw for Middle Eastern visitors to Kuala Lumpur during the current sale period (ending August 31).

High occupancy in Kuala Lumpur

Ally Bhoonee, executive director of World Avenues, said: “Middle East tourists are known to make last-minute bookings, as late as a week prior to arrival. If we cannot get rooms in Kuala Lumpur, we divert them to Penang or Langkawi first and make Kuala Lumpur the last stop before their departure.”

Saini Vermeulen, executive director, Within Earth Holidays, told TTG Asia: “When we fail to get rooms in the city, we put our guests out of the city centre such as in Petaling Jaya. They don’t mind as transportation comes to their doorstep and we still do the tours in the city, plus hotel rates are less expensive compared with the city centre. They save around 20 per cent on these packages.”

Likewise, Adam Kamal, CEO at Olympik Holidays, also diverts his Middle Eastern clients to accommodation in Selangor, Putrajaya and Cyberjaya when rooms in Kuala Lumpur are not available. The tour programme in the capital city remains unaffected.

Meanwhile, both Ally and Adam observed an overall decline in arrivals from the region this year, partly due to the economic downturn in the Middle East. Adam said: “Middle East tourists usually stay in five-star properties. This year we are seeing more demand for four-star deluxe properties. This lowers the package rate by approximately 20 per cent.”

Hotel Nikko Oita Oasis Tower to open in December

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Okura Nikko Hotel Management will rebrand the current Oita Oasis Tower Hotel in Kyushu into the Hotel Nikko Oita Oasis Tower, with a targeted reopening in December.

Currently undergoing a partial renovation to reflect Nikko Hotels International’s style, the rebranded property will benefit from Okura Nikko Hotel Management’s centralised reservation network, where reservations can be made through a website available in eight languages.


The rebranded property will help to strengthen the group’s business network and improve visitor convenience

The hotel is part of Oasis Hiroba 21, a commercial complex that also houses the Oita Prefectural Culture Center and the local bureau of Japan Broadcasting Corporation. It is the tallest building in Oita Prefecture, offering views of downtown Oita, Beppu Bay, Kunisaki Peninsula and Mount Yufu, and is located an eight-minute walk from JR Oita Station.

Hotel Nikko Oita Oasis Tower will be Okura Nikko Hotel’s ninth hotel property on Kyushu island.

Event: Halloween Horror Nights 7 at Universal Studios Singapore

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Universal Studios Singapore’s has unveiled the seventh incarnation of its Halloween Horror Nights event, which will run from September 29 to October 29 this year.

Themed after seven new incarnations of sins present in modern-day life – Cruelty, Deception, Malice, Manipulation, Narcissism, Perversion and Obsession – these sins are embodied in seven characters called the Sinisters.

For the all-new Zombie Laser Tag Experience, teams of four will work together to fend off and “kill” deranged zombies in infested areas with laser tag gear. Select participants may get to wear headbands that sense concentration levels to help unlock clues. To enjoy the interactive experience, guests will have to upgrade their tickets at S$38 (US$28) each.

Headlining the haunted houses is the Death Mall where Singapore’s most malicious ghosts roam after the building suffered a structural failure. Guests can also venture Inside the Mind of a deeply depraved force of evil and experience a chilling and macabre foray into his psyche. There will be five haunted houses in total, as well as two scare zones.

There will also be two all-new shows. Laboratorium is a stunt-show that exposes the deception of plague doctors who treat humans as test subjects to find cures during the Black Death, only to create freaks with superhuman abilities.

Meanwhile, music lovers can catch the Slice of Life Tour where an album launch performance by newest pop trio Slit Face Girls turns into a bloody affair, in this horrifying twist on the Korean wave.

Selected rides and attractions will remain open during the programme as well.

This year, Halloween Horror Nights 7 starts at 19.30 and runs over 14 select nights across five weekends.

From now until September 5, tickets can be purchased at S$55 each, or purchase three to get one free. After which, a standard ticket will cost S$68.

Visit www.halloweenhorrornights.com.sg for more information.

Seoul Dragon City readies for October launch with four Accor brands

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AccorHotels will open Seoul Dragon City in Seoul’s Yongsan-gu district come October 1.

The property will feature four AccorHotel brands: the 202-room Grand Mercure Ambassador Seoul Yongsan; 286-suite Novotel Suites Ambassador Seoul Yongsan; 621-key Novotel Ambassador Seoul Yongsan; and 591-room ibis Styles Ambassador Seoul Yongsan.

Seoul Dragon City ‘hotel-plex’ (rendering pictured) will be Accor’s largest project in the country

In total, the complex will offer 1,700 rooms, alongside 11 restaurants and bars, 17 meeting rooms, and two multifunction grand ballrooms. There will also be four floors of entertainment in a Sky Bridge suspended between two towers.

Highlights at the Sky Bridge include King’s Vacation, a lounge bar with an indoor miniature swimming pool, stage and SkyWalk; and Sky Beach, a space reminiscent a private beach club.

Patrick Basset, COO of AccorHotels, Upper South-east and North-east Asia hailed Seoul Dragon City – dubbed a “lifestyle hotel-plex” – as the largest project the company has signed in South Korea.

He added: “By the end of this year, the group will have 24 hotels in South Korea, which will be followed by eight more in the next two years. We will also be diversifying our brand portfolio to the luxury segment in the near future.”

GM named for Aureum Palace Hotel & Resort in Ngapali

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Henrik Bergqvist

HTOO Hospitality has appointed Henrik Bergqvist as general manager of Aureum Palace Hotel & Resort in Ngapali, Myanmar.

In his new role, Bergqvist will oversee and manage the daily operations and drive the growth of the 42-key resort.

Henrik Bergqvist

Prior to joining HTOO, he was most recently the general manager of Mai Khaolak Beach Resort & Spa and Mai Holiday, in Phang Nga, Thailand.

The Swede has more than 13 years of hospitality experience under his belt, having spent time in properties such as Best Western Hotel Karlaplan and Sergel Plaza Hotel in Stockholm, and The Sunset Beach Resort & Spa in Koh Samui and Centara Seaview Resort Khao Lak in Thailand.

Malaysian trade still at odds with new tourism tax

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Hoteliers in Malaysia continue to challenge the coming tourism tax, saying that details still have not been made official with two weeks to go before its scheduled implementation.

A briefing session organised by the Royal Malaysian Customs Department last Friday for hoteliers failed to throw light on the matter.

Tax revisions recently announced include replacing tiered rates with a flat rate; Kuala Lumpur pictured

Shaharuddin Saaid, Malaysian Association of Hotel Owners’ executive director, told TTG Asia: “We have not received the rates in black and white, despite reading from press reports that foreign tourists will be charged a flat rate and that Malaysians and permanent residents are exempted from paying the tax.

“It is also unclear whether clients of local inbound agents who have already signed contracts with overseas partners will be exempted from paying the tourism tax for the contracting period until March 31, 2018, as there is nothing in black and white.”

Also lacking clarity is the tax collection method, other than the requirement that the tax be displayed on the invoice, Shaharuddin added.

Another persistent grievance among industry members is the issue of fairness. “(The authorities) are not holding discussions with us or understanding the operational issues that we face. This is not a fair partnership,” Shaharuddin lamented. “Also, there are more than 8,000 private accommodations comprising five or more rooms that are not registered in the system and this will give them an unfair advantage.”

At the recent briefing session, hoteliers were told that complimentary rooms, time share stays and loyalty programme redemptions are subject to tourism tax. Should the accommodation operator fail to collect the tourism tax from any foreign guest, the operator is still required to file and pay the said tax after a year. If an operator fails to register or collect the tax, the operator is liable to a fine of RM30,000 (US$6,987) or a year’s imprisonment or both.

While Airbnb is currently exempted from the tax, New Straits Times on August 12 reported that the Royal Malaysian Customs Department will be speaking to Airbnb representatives on August 28 to iron out technical issues.

Meanwhile, both Sabah and Sarawak state governments have called for a larger share of the tourism tax, as tourism promotion of both states are carried out by their respective tourism boards.

Bernama reported that Sarawak had demanded at least 30 per cent of the tourism tax collected. Sarawak’s minister of tourism, arts, culture, youth and sports Abdul Karim Rahman Hamzah stressed that the tax revenue must be shared equally between Sabah, Sarawak and Peninsular Malaysia, and wanted to know why the state’s share had been reduced to RM1 for every RM10 per room per night.

Tauzia rolls out new midscale brand, eyes SE Asia expansion

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Indonesia’s Tauzia Hotel Management has announced a new hotel brand and expansion plans in South-east Asia.

Marc Steinmeyer, president director of Tauzia Hotels, said: “After 16 years of developing properties in Indonesia, (it’s about time to) expand outside Indonesia, bringing Indonesian-born brands into the ASEAN countries, starting with Malaysia and Vietnam.”

(From left) Tauzia Hotels’ Marc Steinmeyer, Irene Janti and Armand Steinmeyer; new brand announced as the company turns 16

Tauzia’s Preference brand is scheduled to make its Malacca debut in mid 2018, while in Vietnam the company also plans to launch Preference and Harris properties spanning around 1,000 rooms, according to Steinmeyer.

Following the launch of the five-star Harris Vertu in Jakarta in January, Tauzia plans to introduce the four-star Fox Harris, the first of which is expected to enter Indonesia next month.

The new midscale brand was conceived in response to the changing hotel market, revealed Steinmeyer.

“About 10 years ago, we saw new hotel developments in Indonesia and investors put their money into building new properties. Today, with the (challenging) economy and oversupply of rooms in some destinations, we are seeing more hotels underperform and put up for sale,” he said.

“In such situations, it is hard for us to take over the management of a hotel and ask the owners to invest in renovations to match our structured brand requirements.”

Fox Harris will hence retain the market segmentation of a Harris while offering “flexibility”, requiring hotel owners only to “change the software (logo, brochures, staff uniform), but not necessarily the room size and the beds, for example”, he said.

Tauzia Hotels currently operates 51 hotels across Indonesia with more than 60 projects in the pipeline until 2022.