TTG Asia
Asia/Singapore Tuesday, 23rd December 2025
Page 1584

Hong Kong airport gets HK$7bn upgrades

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A HK$7 billion (US$897.5 million) enhancement and expansion project has gotten underway at Hong Kong International Airport (HKIA), scheduled for completion in 2020.

Fred Lam, CEO of the Airport Authority Hong Kong (AA), said: “The enhancement projects for Terminal 1, together with the three-runway system in 2024, will increase the airport’s handling capacity, as well as bringing a fresh look and feel.

Artist impression of Sky Bridge 

AA has revealed plans to build the 200m-long Sky Bridge connecting Terminal 1 and the North Satellite Concourse, which will reduce passengers’ travelling time and the need for shuttle bus transport. Rising 28m above ground, the footbridge will allow the largest A380 aircraft to taxi underneath.

The area north of Terminal 1, facing Car Park 4, will be expanded to accommodate 40 new check-in counters with self-bag drop facilities as well as two additional baggage reclaim carousels. Seats, shops and catering outlets will also be added to the expanded Arrivals Hall on the landside.

Moreover, an extension building adjacent to the existing Car Park 4 will provide approximately 1,400 additional parking spaces, premises for the Hong Kong International Aviation Academy and HKIA Preschool and staff-related facilities.

Meanwhile, new features in the expanded East Hall of Terminal 1 will include a roof garden and a children play area spanning two levels in the restricted area, in addition to a recreational zone featuring new technologies.

Ongoing enhancements include the refurbishment of the main food halls in the restricted area and the opening of new anchor retail shops. The food hall in the East Hall area will be revamped as well.

New anchor duty-free shops for liquor, cosmetics and accessories will be open for business soon, presenting novel experiential concepts such as interactive zones and a whisky bar.

IHG announces as-yet-unnamed new brand

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InterContinental Hotels Group (IHG) has revealed plans to launch a new midscale brand priced US$10-15 under Holiday Inn Express hotels. The name, logo and other brand elements will be announced later this year.

The new line of hotels will target the “vastly undeserved segment of the US midscale market” of 14 million guests, worth an estimated US$20 billion in annual industry revenues, according to IHG.

Picture credit: Project Horizon brand book on IHG microsite

IHG expects the brand to be franchise-ready in the fall of 2017 with the first hotels beginning construction in early 2018 and opening in 2019. Initial development will be focused in the US market.

The prototype design features 95-100 keys with a minimum of three stories. Guest rooms will be a mix of 20.4m2 king (65 per cent) and 25.5m2 queen/queen (35 per cent), featuring a built-in work space, open closet storage with luggage shelf, a shower and smart TV.

Hotels will be designed for new build construction to provide an average lot size of approximately 6,070m2.

Pool and porte cochere are optional based upon market dynamics, while other planned features include a cloud-based next generation reservation system, mobile check-in and check-out and IHG Connect enhanced Wi-Fi.

Complimentary breakfast will be available in the form of brand-name items offered at the lobby.

Bookings for UK hold up despite terror attacks

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UK tourism appear to be relatively undaunted by recent terror incidents, according to ForwardKeys.

As of June 17, bookings for July and August were 12 per cent ahead of what they were at the same time last year, a more positive position than the European average (7.8 per cent ahead).

Prior to the London Bridge attack on June 3, forward bookings for travel to UK in the same two-month period were 16 per cent ahead year-on-year.

There was no significant wave of cancellations after the incident, ForwardKeys stated, although there has been a slow-down in new bookings.

ForwardKeys emphasised that the stall in bookings could also have been influenced by the June 5 holiday in most major European countries, when fewer people book flights (the holiday fell a week earlier in 2016); and the dramatic impact of the Qatar travel blockade which led to mass cancellations by those flying to the UK via Doha.

Following the Westminster attack on March 22, the year-on-year increase in bookings for London slowed from 16.5 per cent (prior to the incident) to 7.3 per cent.

Enthusiasm for the UK seemingly waned further following the Manchester bombing on May 22, as the rate of bookings for London fell 3.5 per cent on last year.

Looking at arrivals from the beginning of June to bookings for the rest of June, ForwardKeys’ latest assessment is that June will still show double-digit growth on last year, 11 per cent ahead.

ForwardKeys stated that London and UK booking figures reflect a near-identical trend.

Travelport Fusion a new mobile product for airlines

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Travelport has launched a new mobile product for airlines, Travelport Fusion, in response to increased demand for mobile services at all stages of travel.

The first release of Travelport Fusion will include features such as mobile search, booking, check-in, boarding, passport scanning, day-of-travel assistance, itinerary management and real-time flight alerts.

The feature-rich mobile app can be deployed in weeks and configured to reflect the airline brand with its design and UX capabilities. Travelport Digital is also planning further product releases to allow airlines to incorporate differentiating features.

Commenting on the launch, Fergal Kelly, CCO of Travelport Digital in Dublin stated: “Mobile continues to fundamentally change the travel industry, serving travellers who are increasingly more connected. Customer engagement via mobile is now a critical success factor for airlines of all sizes and the airline industry is not yet well-served in this area.”

New hotel openings: Best Western Premier Agung Resort Ubud, The SIS Kata Resort and more

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The latest hotel openings and announcements made this week.

Best Western Premier Agung Resort Ubud
The 75-key Best Western Premier Agung Resort Ubud offers rooms with complimentary Wi-Fi, wooden floors, Balinese furnishings, and either a private balcony or terrace. Amenities include an outdoor swimming pool, fitness centre, restaurant, coffee shop and spa – which obtains its herbs and ingredients for its treatments from an on-site farm. The resort is situated approximately 1.5 hours from Bali’s Ngurah Rai International Airport in Denpasar, and a similar distance from the beaches and nightlife of Kuta.

The SIS Kata Resort
Just opened on Phuket’s Kata Beach, The SIS Kata Resort offers 124 nautical-themed rooms across seven configurations, some of which with private Jacuzzis. Recreational facilities include a spa, games room and gym, with the piece de resistance being the main infinity free-form swimming pool and its 3,000 underwater lights. As well, there are six F&B venues, and two rooms for meetings and events.

Centara Sandy Beach Resort Danang
The 198-room Danang resort, located on Non Nuoc beach, has reopened following an extensive renovation. The resort has available a mix of rooms, villas and bungalows, with up to 92m2 of living space. Facilities include two swimming pools, children’s pool, a fitness centre, spa, five F&B options, babysitting service and Kids’ Club. For meetings and events, the property has two function rooms with seating up to 90, plus outdoor garden or beachfront areas.

Valero Grand Suites by Swiss-Belhotel
The four-star Valero Grand Suites by Swiss-Belhotel in Manila’s Salcedo Village features 271 rooms, ranging from the 36m2 Premier Twin Rooms to the 123m2 Three Bedroom Balcony Suites. All rooms boast complimentary Wi-Fi access, Bluetooth speakers, work tables and LCD TVs with cable channels. Facilities include a gym, spa, rooftop swimming pool, restaurants, coffee shops and function rooms.

The battle for survival

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Succession challenges, OTAs’ growing influence are just some of the issues facing HK agencies.

The lack of successors and growing  threat of OTAs are some of the biggest threats facing travel agencies in Hong Kong today, forcing a number of them to be bought out by larger companies or risk closure.

Most recently, Swire Travel, a member of the Swire Group for almost seven decades, was taken over by the KWG Group, a Hong Kong-listed, Guangzhou-based property development giant.

Other established operators such as Concorde Travel and Associated Tours were acquired late last year by Jebsen Travel and Gray Line Tours respectively.

Concorde Travel’s managing director, Graham Elsom, explained why he sold his 39-year-old operation: “The present-day business environment is very tough due to the Internet. However, there will always be room for good travel consultants, hence  the entire team has moved to Jebsen. The name Concorde Travel will unfortunately disappear.”

Other family-run businesses are unable to find successors, as is the case for Uni Asia Tours and Associated Tours.

Uni Asia Tours’ managing director, David Luk, said: “My company started to diversify years ago and now caters for Muslims from South-east Asia and incentive traffic. I don’t know how long I will hang in there, but we’re better off than operators that just focus on single products.”

Differing generational expectations also pose a challenge to the industry’s quest for new blood, observed Gray Line Tours’ managing director, Michael Wu. “The industry faces an ageing problem and the younger generation feels that (an agent’s job) involves too much hands-on management and very long hours. Only a handful of brands like us have seen the second generation take up management roles,” he said.

“To keep the business sustainable, I want to buy time by acquiring expert agents like Associated Tours rather than spend time on training. We kept Associated’s six full-time staff while venturing into new business areas,” he added.

Managing director of Blue Sky Travel, Angela Ng, blames the closures and sell-offs on online travel trends as the Internet jeopardises agency businesses.

She pointed out: “Big agents survive by diversifying services and products, while small operators are easy to sustain. It’s the medium-size operators sandwiched in between that suffer.

“Clients nowadays are no longer willing to pay for service if they can handle it online. I honestly don’t know what our future holds,” Ng lamented.

A market for the rustic

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The capital of South Kalimantan looks to its traditional life sources and riverine culture to enhance its tourism appeal for visitors, both domestic and international.

Banjarmasin, the capital city of South Kalimantan Province, is putting into motion a tourism plan centred on highlighting  its cultural icons, activities and festivals and making them more accessible to visitors.

Known as the City of a Thousand Rivers, Banjarmasin is home to floating markets such as Kuin Astuary on Barito River  and Lok Baintan (outside the city in Banjar Regency) on Martapura River.

Describing the significance of its rivers,  Ikhsan El Haque, head of Banjarmasin Culture and Tourism Office said: “Although the city is well connected with roads, the rivers continue to play an important role in the people’s daily life. Cruising the rivers on a a klotok (traditional motor boats), travellers will be able to see the locals’ daily routines, including kids navigating their own jukung (traditional boats) to go to school.”

At dawn, women vendors called acil-acil row their jukung to the market to sell vegetables, fruits and local snacks, before moving to the riverside to sell their produce door to door at mid-morning.

“The floating market is a unique attraction, but travellers need to wake up very early (to visit during the opening hours). Therefore, we took the initiative to bring the (concept) to town for visitors to enjoy,” said Ikhsan. The city government has created a market space near the Menara Pandang Banjarmasin (viewing tower) for this purpose.

While lauding the intention behind this, managing director of Borneo Indo Tours Aloysius Purwadi thinks the recreated market experience compromises on authenticity.

Referencing an abandoned government plan from years back, he said a better solution was to build canals in the Japri Zamzam area in the city to open it up to Barito River, the largest and longest river in Kalimantan.

“This way, acil-acil from the Barito river can get to the city and travellers can shop from their klotok without having to wake up very early,” he said.

Aside from river attractions, the city also offers regular festivals and performances in Menara Pandang, which attract thousands of visitors on the weekends.

“We organised a Sasirangan (tie-and-dye cloth with traditional Banjar tribe motifs) festival and in September will organise Kemilau Banjarmasin Bungas (Beautiful Banjarmasin) Festival near the Menara Pandang to celebrate the city’s anniversary,” Ikhsan shared.

Other activities include tracing the history of the Banjar Kingdom and how Islam was introduced to the Banjar society, or visiting the Sasirangan village to learn about the different traditional motifs.

Hotels in the city also play a role in making these cultural events more accessible to tourists. Sugiharto, general manager of Mercure Banjarmasin, said: “Most hotels here create seasonal packages (in conjunction with) events such as Floating Market Festival and Jukung Parade Festival.”

While the tourism office targets the domestic market, citing good connectivity from Jakarta, Surabaya, Bandung and Jogjakarta, Purwadi said the destination is now ready to attract longhaul travellers.

“The European and US travellers look for natural and authentic travel programmes, which South Kalimantan has. Cruising the rivers on bamboo rafts, visiting areas where buffalows can be spotted are unique and interest these tourists.”

Domestic travellers, on the other hand, seek star-rated hotels, shopping and culinary attractions, areas where the destination faces strong competition from Jogjakarta, Bandung and other big cities in Indonesia, he said.

Purwadi added that the destination could benefit from direct links with Singapore by stepping up overseas promotions.

Others, like Winny Tendean, general manager of Novotel Banjarbaru Airport, urge a stronger focus on tourism. He remarked: “Like elsewhere in the country, the government and all stakeholders need to be committed and consistent with the products and activities to lure leisure travellers and follow with promotions.”

North Korea grapples with tourism dreams after student’s death

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Tourism could be leveraged to improve international relations with North Korea (DPRK), said UNWTO secretary general Taleb Rifai during a joint presentation with the DPRK Embassy on the country’s tourism potential in Madrid last week.

“It is a country that is a hostage of the news. The more people travel to DPRK, the better this world will become. We need to reposition our conception. Travel opens our minds, hearts and eyes. It helps break down stereotypes,” he urged.

Pyongyang

However, Rifai’s plea came before the death this week of Otto Warmbier, the American student who was returned to the US in a coma after being imprisoned in DPRK for 17 months. The tragedy once again put tourism to North Korea under international scrutiny and is likely to thwart the renegade state’s tourism aspirations.

According to North Korean ambassador Kim Hyok Chol, who led last week’s presentation, DPRK’s rising tourism awareness is evident from a new tourism college that opened in Pyongyang in 2014, which is now undergoing the auditing process for UNWTO educational accreditation.

DPRK is also making an effort at improving access, such as offering more border crossings with China. As well, visa waits have been halved to two or three days, while applications made via embassies have been reduced to one week.

Kim pointed out that while inbound flights to DPRK are currently restricted via China and Russia, more direct flights are likely once tourism takes off. The country has around 20 state travel agencies that can organise tours for foreigners.

Young Pioneer Tours, which organised travel to North Korea for Warmbier, announced that it will no longer book US citizens on its tours.

Cheers from trade as Kerala removes liquor ban

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The Kerala state government will reverse a ban imposed in 2014 that restricted liquor sale to five-star hotels, rejuvenating tour operators’ confidence in the comeback of affected markets such as the UK.

The relaxed rules would provide the industry a much-needed fillip as tourists were shying away from the destination after the ban, according to Kapil Goswamy, managing director, Trans India Holidays.

Thiruvananthapuram, capital of Kerala state

“A majority of tourists in Kerala stay in three- or four-star hotels. This segment started to choose Goa (over Kerala) since easy availability of alcohol is a factor when choosing a holiday destination.”

According to some tour operators, tourists staying in five-star hotels amount to less than 10 per cent of arrivals to the state.

Trans India Holidays last season saw a decline in visitors from the UK, its largest source of international visitors, which could in part be attributed to the alcohol restrictions, Goswamy added.

Others such as Dipak Deva, managing director, Destination Management, Sita, TCI and Distant Frontiers, opined that the removal of the ban will send a positive message to international markets.

“Holidaymakers can go ahead with their travel plans in Kerala without having any second thoughts,” he said.

World’s best airline crown goes to Qatar Airways

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Qatar Airways took top honours as the world’s best airline in the 2017 Skytrax World Airline Awards, beating last year’s winner, Emirates, and perennial favourite Singapore Airlines.

The Doha-based carrier’s win comes in turbulent times as Qatar battles a travel blockade imposed by its estranged neighbours, prompting Qatar Airways group CEO Akbar Al Baker to attribute the award “not to me, not to my airline, but to my country”.

Akbar (middle) celebrates the win; photo credit: Qatar Airways

In second place this year is Singapore Airlines, followed in order by All Nippon Airways, Emirates, Cathay Pacific, Eva Air, Lufthansa, Etihad Airways, Hainan Airlines and Garuda Indonesia.

Asian airlines dominated the overall top 10 but were in the minority in the LCC category – which saw AirAsia, Norwegian and jetBlue Airways, easyJet and Virgin America in the top five. Jetstar Airways placed sixth, AirAsiaX seventh and Indigo 10th.

Meanwhile, the best airline economy class accolade went to Thai Airways, while Qatar Airways also bagged the world’s best business class award. Singapore Airlines got the winning votes for the best business class seats and Garuda Indonesia retained its title for the world’s best cabin staff.