TTG Asia
Asia/Singapore Monday, 22nd December 2025
Page 1573

Shangri-La to open third hotel in Fujian province

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Shangri-La Hotels and Resorts last week broke ground for Shangri-La Hotel, Putian, an urban resort scheduled to open in 4Q2020 as the brand’s third address in China’s Fujian province after Fuzhou and Xiamen.

Shangri-La Hotel, Putian will have 247 guestrooms offering panoramic views of the city and Yanshou river. On-site facilities include a lobby lounge, restaurants, spa, fitness centre, swimming pool and a 1,200m2 ballroom.

Adjacent to the hotel, a 3,500m2 village-style plaza developed by the government for culture and tourism will offer a mix of restaurants, bars and retail shops.

Shangri-La Asia CEO Lim Beng Chee said: “Putian has remarkable economic potential for both business and tourism, which presents a great opportunity for the group.”

Absolute Hotel Services brings U to Hua Hin

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Absolute Hotel Services is ramping up its portfolio in Thailand with the signing of a U hotel in Hua Hin, scheduled to open in early 2020.

With a private beach location on 1.4ha of land between Hua Hin Soi 1-3, the U Hua Hin resort will feature 132 rooms and villas across superior, deluxe and pool villa types.

Facilities will include a beachfront pool bar and lounge, a large swimming pool, a specialty restaurant, meeting rooms for seminars and events, a fitness centre and a library/business centre.

Dorsett Hospitality names Chan GM of three hotels, SVP of brand marketing

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Dorsett Hospitality International has appointed Anita Chan as general manager of Dorsett Wanchai, Hong Kong, Cosmo Hotel Hong Kong and Dorsett Mongkok, Hong Kong.

Chan will also take on the additional role as senior vice president of brand marketing, responsible for leading and developing customer loyalties strategies, and setting up brand marketing and channel distribution infrastructure.

She first joined Dorsett Hospitality International in March 2005 as general manager of Cosmopolitan Hotel Hong Kong and Cosmo Hotel Hong Kong, and was involved in the rebranding project of Cosmopolitan Hotel Hong Kong to Dorsett Wanchai in October 2016.

Ascott CEO gets business award for contributions to Singapore-China relations

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(From left to right) Business China’s Sun Xueling and Lee Yi Shyan, Ascott’s Lee Chee Koon and Singapore’s prime minister Lee Hsien Loong

For The Ascott’s contributions to Singapore-China relations, CEO Lee Chee Koon was accorded the Business China Young Achiever Award by Singapore’s prime minister Lee Hsien Loong at the Business China Awards Dinner 2017 last Friday. Organised by Business China, the awards aim to honour outstanding individuals and enterprises for their contributions to Singapore-China relations as well as promoting bilingualism and biculturalism in Singapore.

New GM for One World Hotel Petaling Jaya

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One World Hotel Petaling Jaya has appointed Chris Niuh Ban Hock as general manager.

Niuh brings with him 20 years of experience within the hospitality industry. For the past four years, he was the area general manager for Berjaya Langkawi Resort, Langkawi and Georgetown City Hotel, Penang.

The veteran hotelier began his career at Kedah’s Sheraton Perdana Resort in 1995 as a recreation manager. He ten went on to hold key management positions in properties such as Sunway Lagoon Resort & Pyramid Tower Hotel, Holiday Villa Hotel, and Nirwana Gardens Resort.

Asian millennials turn the tide towards budget travel for Maldives

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Asian millennials are driving the boom in budget travel to the Maldives, observed inbound players in the atoll nation traditionally perceived as an upmarket resort destination.

This rising segment typically spends between US$80 to US$200 per night on accommodation and prefers staying in guesthouses on the local islands, although a handful of travellers will also combine a night in a resort island for the experience, Mohamed Reza, director business development at Sunset Maldives, told TTG Asia at the inaugural Travel Trade Maldives show in Malé.

Thinadhoo island; Photo credit: Plumeria Maldives Hotel

Millennial travellers from India, Sri Lanka, the Philippines, Malaysia and Thailand have driven business up for the inbound tour agency by 35 per cent year-on-year. “They tend to look for good deals online but use the services of a travel agent for sightseeing,” Reza added.

He also noted that the biggest beneficiary of the budget segment boom are the islands located within three hours by speed boat from Malé. He added: “The challenge for guesthouses located on faraway islands outside this three-hour radius is the high airfares. It is cheaper to get to Sri Lanka from Male, compared to taking a domestic flight to these islands.”

On Thinadhoo Island, Plumeria Maldives Hotel has seen a 10 per cent year-on-year increase from budget travellers, mainly made up of young adults and undergraduates from China, Malaysia and India, said sales executive, Rial Hossain. He commented: “They tend to make use of last-minute online deals and take advantage of the low season from May to July.”

Meanwhile, daily AirAsia flights to Malé as well as discounts and room upgrades offered to credit card holders are also fuelling a spike in bookings from Malaysia to the four-star Bandos Maldives, according to sales and marketing executive Anna Nasyim. The resort is 15 minutes by speedboat from Malé International Airport.

Koh Tao grapples with battered image following tourist deaths

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Koh Tao’s destination image has taken a beating after a string of foreign tourist fatalities in recent years raised concerns about safety and security on an island popular for diving and snorkelling.

The Thai destination came under international spotlight in 2014 when two British backpackers were found brutally murdered on one of its beaches. The latest case of the mysterious death of a Belgian woman in April, which was ruled a suicide, further fuelled press coverage about the island’s ‘dark side’.

Koh Tao

Turtle Welcome Tours’ owner Saijai Intarak said: “(The media) reported some fake news and exaggerated information, resulting in a dramatic decrease in the number of tourists. Some tourists who already booked a tour with us cancelled immediately after receiving the negative news.”

To woo tourists back to Koh Tao, the tour operator has cooperated with local authorities to rebuild the destination’s image, reduce tour prices and worked with a partner hotel to attract tourists.

Paweena Rakkandee, assistant general manager of Siamcatamaran Tours, which handles mostly domestic tourists, likewise saw a significant decrease in customers since the April incident.

The tour operator has tried to cushion the impact by selling tours in nearby Chumphon province instead.

On the other hand, a senior officer of NS Travel and Tours said sales performance for its Koh Tao tour is unaffected, as the company assesses the safety of destinations it promotes and answers the concerns of customers.

BeMyGuest closes Series A funding, gears up for further growth

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Tour and activity booking platform BeMyGuest’s total equity funding has increased to S$11.5 million (US$8.5 million) after raising an undisclosed amount from its Series A funding led by Raffles Venture Partners and technology investor Koh Boon Hwee.

SPRING SEEDS Capital, the investment subsidiary of government agency SPRING (Standards, Productivity and Innovation Board) Singapore, Chan Brothers Group, travel industry investors Meng Xiong Kuok and Leland Kwee also participated in the round.

“This Series A is an affirmation of our vision and validation of our business model. We are certain that the quality of our technology, content and customer service will take us through the next phase of growth with an extremely robust partnerships pipeline going live in 2017 and beyond,” said BeMyGuest CEO & founder Clement Wong.

Last year saw the company shift its focus onto its B2B business, putting it on track to reach the target of S$100 million in sales through partnerships with B2C travel companies.

With over 500 distribution partnerships including with Ctrip, Ticket Monster, Tink Labs, Yatra, Tuniu, Alitrip and Travel.jp, BeMyGuest connects players in such key growth markets as China, South Korea, Japan, Indonesia, Vietnam and India with over 4,500 suppliers of over 25,000 activities, attractions, day tours, ground transfers and events in over 900 destinations.

“By investing in BeMyGuest, we continue to develop and expand our travel ecosystem alongside capturing different market segments, as we move towards the future of travel that is more efficient and accessible to our customers,” said Anthony Chan, managing director, Chan Brothers Group.

In addition to recognising the startup’s “highly scalable technology platform”, Ted Tan, deputy chief executive, SPRING Singapore and chairman, SPRING SEEDS Capital, said: “Not only does BeMyGuest contribute (to) upgrading the technological capabilities of our local travel agents, it will also increase tourist arrivals by marketing our local attractions.”

Alongside this Series A funding is the launch of BeMyGuest Labs (www.bmglabs.com), a platform allowing suppliers and resellers to leverage BeMyGuest’s distribution network through travel technology solutions. These include supplier inventory push API, multilingual pull API, white labels, B2B agents marketplace, instant confirmation, e-tickets and revenue management.

Sabre pilots AI chatbot technology for travel agents

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Sabre Corporation has undertaken a pilot project to explore how artificial intelligence (AI) can help travel agencies better serve customers through smart technology.

The travel technology company is developing an AI-powered chatbot, leveraging Microsoft Bot Framework and a selection of Microsoft Cognitive Services including Language Understanding Intelligent Service (LUIS).

Two Sabre-connected travel agencies – Dallas-based Travel Solutions International USA and San Francisco-based Casto Travel – will test a white-label version of the chatbot with travellers via Facebook Messenger.

The bot is meant to assist customers with common service and support requests, such as changing an existing flight reservation, and divert customers to a live travel agent for requests it cannot fulfil.

Such emerging technology could “provide travellers with the self-service solutions they want for routine requests while helping travel agencies provide personal service for more complex needs”, said Mark McSpadden, vice president – emerging technology and products of Sabre Corporation.

Throughout the test, Sabre and its partner travel agencies will evaluate travellers’ preferences for how often and when they engage the chatbot and when they are likely to divert to a live agent. The companies expect to gain a better understanding of the best way to engage travellers with chatbots.

Sabre Hospitality Solutions is also building a chatbot prototype that would allow travellers to shop, book and engage with hoteliers through messaging platforms, such as Facebook Messenger, WhatsApp, Twitter and SMS text messaging, as well as voice assistants, such as Amazon’s Echo (Alexa), Microsoft’s Cortana and Google Home.

Marriott, Schrager to bring Japan’s first Editions to Tokyo

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Marriott International’s Edition collection will make its Japan debut in 2020 with openings in Tokyo’s Ginza and Toranomon, both conceived by Ian Schrager, hailed the father of the boutique hotel concept.

Located just off Chuo Street, the main shopping street in Ginza, the Tokyo Edition, Ginza will be a newly built 13-storey standalone property with 80 guestrooms. Construction is expected to start in May 2018, with an opening planned for March 2020.


Artist impression of Tokyo Edition, Ginza

The 200-key Tokyo Edition Toranomon will be built within a redevelopment of the former Pastoral Building, a mixed-use project comprising offices, residences and a medical center. Located in Minato ward, the hotel site is walking distance from Kamiyacho Station and Roppongi-Itchome Station and a short drive to Toranomon Station and Tokyo Station. Site excavation work has started.

The properties will result from separate agreements with Mori Trust, the largest owner and franchisee of Marriott International hotels in Japan.