TTG Asia
Asia/Singapore Saturday, 25th April 2026
Page 1567

Germany aims higher with South-east Asia

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The German National Tourism Board is targeting key South-east Asian markets to achieve its goals of scoring longer average nights and higher tourist traffic to lesser-known parts of Germany, writes Pamela Chow

Since opening an office in Singapore, the German National Tourism Board (GNTB) has intensified its marketing efforts in Singapore, Indonesia, Thailand and Malaysia.

These were earlier identified as the top four South-east Asian markets by growth in visitor numbers. The volume of arrivals from Singapore, Thailand and Malaysia rose by 15.4, 15.5 and 16.1 per cent respectively from 2015 to 2016. Information about Indonesian arrivals is unavailable as press time.

The factors spurring this growth include increased media coverage of Germany in South-east Asia, diplomatic and business co-operation between Germany and the region as well as marketing of the country’s tourism brand Destination Germany, explained Chun Hoy Yuen, director of marketing & sales for Germany National Tourism Office (GNTO) – Singapore (ASEAN).

He said: “Destination Germany is becoming more interesting for FITs or smaller groups looking for less-rushed regional tours.”

Popular activities that are “usual components of any holiday tour package” include sightseeing at famous historical and scenic towns in and around the main cities, eating street food and outlet shopping.

Chun expects arrivals from the four target markets will “rise significantly” with these lures.

To increase its mileage in the region, GNTO (ASEAN) this month made its rounds in key markets with an ASEAN Roadshow, where German suppliers met with invited local trade representatives at a week-long series of networking dinners in Bangkok, Kuala Lumpur, Jakarta and Singapore.

Among its goals is increasing the number of nights spent in the country, said Chun, as “many South-east Asian travellers start or end their journey in Germany” and typically clock in an average stay of three to five nights according to agent feedback.

To encourage longer stays, GNTB aims to “extend the routes also towards the north and the German shoreline as well as focus on the beautiful scenery in the east of Germany”, explained Chun. “Germany-exclusive routes usually focus on the alpine region, the Black Forest region and the capital city of Berlin.”

“Berlin has seen a very big increase in the number of visitors. Several major German cities, such as Hamburg, Stuttgart and Cologne are increasingly (included) on the tour routes of many South-east Asian travellers who have researched what to do and see in Germany,” he remarked.

GNTB is also boosting its digital marketing, with an emphasis on social media campaigns and collaborations. Under Destination Germany, 2018’s themes are set to be Culinary Germany, the 200th anniversary of Karl Marx’s birth and the European Athletics Championships in August at The Olympiastadion Berlin.

With these efforts, the board has forecasted that overnight stays by visitors from the Asia-Pacific region will increase by 122.7 per cent by 2030.

AccorHotels chief dismisses oversupply in South Korea

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Bazin and Suh in the middle: trust, respect and admiration for what the other party does is the key to the success of Accor Ambassador Korea joint venture

AccorHotels chairman and CEO Sebastien Bazin is thinking big on South Korea even as the media badgered him about the current oversupply and discounting at an event yesterday in Seoul marking 30 years of Accor’s partnership with Ambassador Hotel Group of Korea.

Although the Accor Ambassador Korea (AAK) joint venture is set to manage 32 hotels in the country by 2021, from 23 properties now, Bazin, responding to a question from TTG Asia, said: “As good as 32 is, this is not big enough for me. We could afford to have 100 hotels here in the foreseeable future and this is what I aim to build with my friend and partner (referring to chairman of Ambassador Hotel Group, Jungho Suh).”

To questions from the local media on the current slowdown, brought about both by new supply and frosty China-South Korea relations, Bazin urged South Korea not to underestimate its ability to attract “many, many more” visitors, including Chinese, in the future, because it has a strong economy, base of multinationals, culture and attractions.

Bazin and Suh (middle): trust, respect and admiration for what the other party does is the key to the success of Accor Ambassador Korea joint venture

AAK’s latest management contract, a new-build ‘hotelplex’ in Seoul dubbed ‘Seoul Dragon City’, alone adds 1,700 rooms in four Accor-branded hotels, Grand Mercure, Novotel, Novotel Suites and Ibis Styles under one roof. TTG Asia understands it is doing occupancies of 25 to 30 per cent with half the inventory opened since last month. The other half will come on stream in the next few months.

But Bazin is unfazed. Said Bazin: “I sensed in the last couple of months some sense of panic and people questioning the quality of hotels, number of hotels, competency of the operators. Seoul is the seventh destination (city) in the world. It is not here by accident. You have very strong economy, very strong culture, very strong education, very strong multinationals…The only way they will come to Seoul is whether hotels exist or whether sharing economy exists. Accor will do both.

“So, as much as people are suffering from China tourism ban, please accept that in any sector, you could suffer two or three years. But the future is bright, including in hospitality. And anybody who is frustrated or afraid, is making the wrong decision. My job is to build for the next 10-20 years ahead, not the next two or three years ahead.”

Bazin pointed out that Accor alone operates more than 300 hotels in Australia (including its recent Mantra Group acquisition, subject to regulatory approval) – and Australia’s population is half that of South Korea’s (over 50 million). France has 18,000 hotels; Accor has 1,600 hotels there, he said.

“Yes, in our industry, you could have in some years supply outpacing demand and you could suffer for 24-36 months. But a hotel investment lasts 40 years. Don’t ever lose faith in your 40-year investment. China will come back. China travellers will be bigger than ever before for (South) Korea. I said before, from 120 million now, it could be 200 million Chinese visitors in 20 years. The bigger decision you have to make is how to ‘mix’ Chinese guests efficiently with non-Chinese or domestic guests (due to cultural differences that may require this).”

He added: “I’ve been told about oversupply in Seoul, New York, Amsterdam, and they are all wrong. It takes time to catch up, but there’s always greater demand than supply. People forget there’s a new emerging class in every country in the world who can afford to travel. Why they can afford it? It’s the enormous increase in LCCs in Asia, Europe, the US – the price of the same travel is 30 per cent cheaper than seven years ago.”

Ambassador Hotel Group’s Suh likewise is upbeat, saying South Korea and China relations will improve. Moreover, Suh pointed out that with increased quality of life, domestic tourism will increase. As well, with Accor’s acquisition of FRHI, AAK, which has been focusing largely on midscale, will be able to expand its portfolio of luxury brands. A Fairmont Ambassador Seoul, Accor’s first luxury hotel in South Korea, will open in 2020.

“So while times may be challenging now, longhaul there is a bright future,” he said.

“Having hotels is not a problem, it’s what kind of hotels. Those without competitiveness will not survive. We, with a global hotel group, will.”

Bazin said the one lesson from the ban was the importance of not relying too heavily on any market, as South Korea has done with China. “We (AAK) realised in the last 10 months that we probably missed spending time investigating the domestic market, and we have (subsequently) been able to attract domestic Korean travellers to our hotels, which we did not pay attention to before. The lesson is don’t ever depend on one source.”

  • New ‘hotelplex’ in Seoul a test for Accor – read all about it in tomorrow’s daily

Hospitality revenue management courses rolled out in Asia

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Douglas: hotels struggling to fill revenue management roles

Hospitality Sales Marketing Association International (HSMAI) Asia-Pacific has developed a new training programme featuring an online industry education platform to help fill the revenue management training gap in Asia’s hospitality industry.

Developed by the HSMAI Revenue Advisory Board – which includes the heads of revenue for several global and local hotel chains in Asia-Pacific – the Certificate in Revenue Management (Hospitality) course comprises practical exercise and fast-track learning chapters.

Douglas: hotels struggling to fill revenue management roles; photo credit: HSMAI Asia Pacific

Through this comprehensive programme, trainees will be educated on key aspects of revenue management, including forecasting, distribution, pricing, market segmentation, data analysis, business intelligence and marketing.

Jackie Douglas, president HSMAI Asia Pacific, observed that hoteliers “have been struggling to fill positions in their fast-growing revenue management teams with properly trained employees”.

She explained: “The revenue director role is evolving quickly and they are taking on extra responsibilities such as digital marketing, meeting space and F&B, but until now there hasn’t been a cost-effective training option… It was vital we addressed this imbalance through the new training programme.”

The programme will be supported by Marina Bay Sands (MBS), a HSMAI Platinum Educational Partner, which hosts two educational events for the Singapore chapter each year.

Mike Lee, vice president of sales, MBS, told TTG Asia: “Markets in the South-east Asian region are thriving, hence there is a growing need for greater educational resources and professional training for members of the hotel sales, marketing, and revenue management industries.”

He added that MBS can “play a part in contributing to the region’s business landscape” by sharing its expertise, especially as gained from HSMAI, which can in turn “attract new customer segments to markets such as Singapore”.

Yotel Singapore

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Location
Yotel’s third city hotel stands in the heart of the bustling Orchard district. Within a 10-minute-walk radius is the underground Orchard MRT Station, and shopping centres such as Shaw Centre, Scotts Square, Wheelock Place and Ion Orchard.

Room
Rooms come in seven configurations, and from the 13m2 Premium Queen up to the 52m2 VIP View Suite. My room was a 13m2 Premium Queen View, and it was perched on the 23rd storey.

The room was compact, and has been designed to be a cross between a Japanese capsule hotel and a first-class airline lounge. Neutral colours such as grey and white dominate, with pops of purple thrown into the mix.

Premium Queen View; photo credit: Rachel AJ Lee

The floor-to-ceiling windows in the bathroom allowed an abundance of natural daylight to stream into the room, and afforded a view of the surrounding skyline. Toiletries were from Australian brand Urban Skincare, but instead of tiny bottles, they are in dispensers attached to the walls.

As there was no way the toilet and the shower could be used separately, and the frosted glass left little to imagination, one downside is that friends travelling together might need to stay in separate rooms. And unless you are extremely comfortable with having your body on display, remember to draw the blinds when you shower or use the toilet.

What I loved was the clever and functional design that maximised every available space. For instance, a panel just below the 40-inch flatscreen TV opens up to reveal another power socket and two USB ports. Just beside it are two other cabinets that concealed an umbrella and ironing board, as well as three wall pegs that could be pulled out for use.

In one corner of the room was a bedside table that comprised a pull-out desk, and held coffee- and tea-making facilities, as well as a safe, fridge, and folding chair. Note that travellers with more than two large suitcases may find it a challenge to find enough storage space.

Hotel pool; photo credit: Rachel AJ Lee

Personally, even when the adjustable bed was fully extended (it was originally in a sofa position), there was more than enough space for two to manoeuvre about the room. The mattress was extremely comfortable as well, and I woke up refreshed having slept really well.

Like the rooms, the spotless and brightly-lit lobby – aka Mission Control – also oozed a futuristic vibe, and every time I walked through it, I felt as if I was boarding a spaceship. There was also a signature floral scent that was diffused throughout the property.

F&B
There is only one restaurant, Grain & Hops, on the premises.

My stay included breakfast, and the spread that morning was modest. There were several hot dishes – samosas, sunny-side ups, chicken sausages, grilled tomatoes and fried rice – as well as congee, three types of salads, bread, pastries, coffee and juices.

In the afternoon and evenings, the hotel offers nine varieties of rice bowls topped with proteins such as miso-salmon fish, or a roasted Kurobuta pork collar. There are also salads, and sharing platters comprising skewers, grains and dips. The drinks menu features various cocktails, and the hotel’s eponymous pale ale.

If breakfast is not included in your stay, don’t fret. There are numerous brunch places such as Cedele at Wheelock, or Wild Honey at Scotts Square nearby.

Facilities
Aside from the restaurant, also located on the 10th storey are a gym with basic equipment, a 20m-long lap pool, and a co-working space.

Service
I didn’t get many opportunities to interact with members of staff as I was able to check myself in and out using the touchscreen computers that came with easy-to-follow prompts. I even made my own key card!

Both the restaurant server and the staff who verifed my identification were friendly and courteous.

Verdict
Yotel Singapore’s location is unbeatable, and will make for an affordable and practical stay for several nights.

No. of rooms 610
Rates From S$229 (US$169)
Contact details
Tel: (65) 6866-8000
Website: www.yotel.com/en/hotels/yotel-singapore

Philippines rides on VUA to court religious Chinese travellers

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A Chinese Mazu Cultural Center will soon rise in Manila Bay

The Philippine Department of Tourism (DoT) is hoping to leverage the country’s recent visa relaxation for Chinese travellers to position the destination as an attractive “festival hub” for the growing number of Mazu devotees from China.

According to tourism secretary Wanda Tulfo-Teo, two months since the rollout of visa upon arrival (VUA) option to Chinese citizens, arrivals from China surged by 54.9 per cent from 61,766 arrivals August last year to 95,687 of same period this year.

A Chinese Mazu Cultural Center will soon rise in Manila Bay

Speaking at the Mazu cultural tour festival held at Tin Hau Temple at Coloane in Macau, she said: “If these figures are any indication, the Philippines can certainly piggyback on VUA to attract more Chinese travellers, considering that a huge number of this market are package tour buyers.

“I am confident this ease in visa requirement is an attractive proposition for the country to host big-ticket events such as the Mazu culture festival,” she added, pointing to the 300 million Mazuists worldwide.

She further shared that a Chinese Mazu Cultural Center will soon rise in Manila Bay under the auspices of Friends of the Philippines’ Foundation.

“This should become a centrepiece for economic and cultural exchanges between Chinese and the Philippines, promoting the Mazu culture as well as advancing Sino-Philippine friendship.”

The said hub will feature a six-metre-high Mazu statue at the bay, which also feature many tourism, business, leisure and cultural activities. Every March 23 on the lunar calendar marks the birthdate of Mazu, while followers also celebrate Mazu’s ascent on September 9.

Best Western launches new soft brand

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Collection now houses two US hotels, including Killington Mountain Lodge in Killington, Vermont (pictured)

Best Western has launched its 11th brand – and newest soft brand – BW Signature Collection by Best Western.

The first two hotels to join BW Signature Collection by Best Western are Killington Mountain Lodge in Killington, Vermont and Brooklyn Way Hotel in Brooklyn, New York.

Hotels joining this new brand will be on boarded in a rapid ramp-up, with near immediate access to Best Western’s revenue management systems, tradeshow and sales support, marketing programmes, loyalty programme, global reservation system and more.

Collection now houses two US hotels, including Killington Mountain Lodge in Killington, Vermont (pictured)

The company anticipates 100 hotels to be in the BW Signature Collection by Best Western pipeline by 2020. To qualify, properties must maintain a TripAdvisor score of at least 4.0 and meet other standards.

“An increasing number of hotels in North America and overseas are going independent because they want flexibility and freedom from brand requirements, but they are also looking for an alternate source of business, a loyalty programme and a robust reservation system,” said David Kong, president and CEO of Best Western Hotels & Resorts.

“No one is offering a soft brand in the upper midscale segment right now, so by diversifying our offerings in the space, it is clearly an opportunity for us to capture market share and achieve scale,” Kong added.

With this announcement, Best Western now offers soft brand options to hotel owners in most chain scale segments: upper economy and midscale (SureStay Collection by Best Western), upper midscale (BW Signature Collection by Best Western) and upscale and upper upscale (BW Premier Collection).

HK Express gets new president following cancellation incident

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Li was formerly chief commercial officer at HK Express' parent company

After cancellations of HK Express flights during the Golden Week peak led to the firing of then CEO Andrew Cowen, Hong Kong Airlines’s chief commercial officer Li Dianchun has taken over the reins at the LCC.

In his new role as president of HK Express, Li is responsible for leading the day-to-day management of HK Express. He will also work closely with executive chairman Zhong, who was named acting CEO after Cowen’s departure, to develop and determine strategies and policies for the airline’s business and operations.

Li was formerly chief commercial officer at HK Express’ parent company, Hong Kong Airlines

Among the priorities for Li is strengthening communication between staff and management, as well as enhancing management efficiency and operational stability.

Li has 20 years of experience in various senior positions in the aviation industry, including in network planning, market operations and management.

Nine-island resort in Maldives set to be a game-changer

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Goals for job creation, economic development, sustainability aligned: (from left) Singha Estate's Chayanin Debhakam, Maldives' economic development minister Mohamed Saeed, Singha Estate's Chutinant Bhirombhakdi, Maldives' tourism minister Moosa Zameer, Singha Estate's Naris Cheyklin

Having broken ground on an ambitious nine-island resort project in the Maldives, Thai developer Singha Estate is eager to realise its vision of “redefining the Maldives as a leisure and tourist destination” and “reignite and stimulate the country’s tourism economy”.

“The Emboodhoo Lagoon project has been conceived to meet the desires of the world’s large and rapidly-growing medium to upscale leisure segment,” said chairman of Singha Estate, Chutinant Bhirombhakdi.

Goals for job creation, economic development, sustainability aligned: (from left) Singha Estate’s Chayanin Debhakam, Maldives’ economic development minister Mohamed Saeed, Singha Estate’s Chutinant Bhirombhakdi, Maldives’ tourism minister Moosa Zameer, Singha Estate’s Naris Cheyklin

When completed, the resort is expected to add 1,300 rooms to the destination and create over 5,000 jobs.

Singha Estate also aims to add sustainable value to all stakeholders and has pledged to support the Maldives’ ecological environment, local quality of life and economic growth.

As part of the project, Singha Estate will establish a Maldives cultural and Indian Ocean marine learning centre. Working with the local community and marine biologist, the cultural centre will promote the life and crafts of the islands nation and introduce marine conservation schemes dedicated to preserving and enhancing biodiversity in the Maldives.

Aviation roundup: Bangkok Airways, SriLankan and Vietjet

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Bangkok Airways reported nearly six million passenger movements last year

Bangkok Airways launches flights to Phu Quoc
Bangkok Airways has launched four-times-weekly flights from Bangkok to Phu Quoc operated with a 70-seater ATR72-600 aircraft.

On Tuesdays, Thursdays, Fridays and Sundays, outbound flight PG991 departs Bangkok (Suvarnabhumi) at 11.30 and arrives at Phu Quoc International Airport at 13.10. The inbound flight PG992 will leaves Phu Quoc International Airport at 13.50 and arrives in Bangkok (Suvarnabhumi) at 15.35.


SriLankan Airlines heads Down Under
On October 29, SriLankan Airlines began daily direct services between Melbourne and Colombo. Flights will be operated using an Airbus A330 aircraft.

Flights will depart Colombo at 23.50 and arrive in Melbourne at 15.25, while return flights will depart Melbourne at 16.55 and arrive at 22.15.


Ticket sales for Vietjet’s Phuket, Chiang Mai routes now open
Vietjet has opened ticket sales from Ho Chi Minh City to Phuket and Chiang Mai, with services commencing on December 15 and December 12 respectively.

The Ho Chi Minh City-Phuket flights depart from Ho Chi Minh City every Monday, Wednesday, Friday, Sunday at 10.15 and arrive in Phuket at 12.10. They depart Phuket at 13.05 on the same days and land in Ho Chi Minh City at 15.10.

On the Ho Chi Minh City-Chiang Mai route, services operate on Tuesdays, Thursdays, Fridays and Sundays, departing Ho Chi Minh City at 11.35 and arriving in Chiang Mai at 13.30. Return flights take off at 14.20 in Chiang Mai and land in Ho Chi Minh City at 16.25.

Extraordinary Meetings, Exceptional Value

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Situated within Galaxy Macau – one of the world’s most spectacular entertainment and leisure destinations – JW Marriott Hotel Macau is redefining the standard of meetings in Asia. The dazzling array of state-of-the-art meeting facilities in these hotels allow you to unleash endless possibilities at your next event, be it an imaginative team-building adventure or a stylish high-profile launch – our hotel let you dictate a bespoke experience where the only limit is your imagination.

With 1,015 luxurious rooms and suites exquisitely styled and furnished, as well as 2,700 sq. m. of flexible meeting space, JW Marriott Hotel Macau is Asia’s largest JW Marriott and the brand’s flagship property in Macau. The ballroom on the ground floor boasts 1,920 sq. m., which can accommodate up to 1,600 guests; while six meeting rooms on the 2nd floor provide intimate spaces for personalized meetings or breakout sessions.

JW Marriott Hotel Macau’s ballrooms are equipped with the latest high-tech facilities to ensure that your conference or social gathering is a success. With our audio and visual equipment, operators can coordinate a flawless event without the hassle. For example, at the JW Marriott Hotel Macau’s Grand Ballroom lighting, colors and other stage effects can be controlled effortlessly and seamlessly with just a click on an iPad.

 

A medium-scale company planned to organize a team-building activity at the Grand Resort Deck. Due to unexpected bad weather on the day, our MICE team quickly organized an indoor treasure hunt team-building activity in the hotel to accommodate the sudden change.

A corporate training session was hosted in the JW Marriott Hotel Macau’s Grand Ballroom by an international top tier technology brand. To ensure their displayed products were well cared for when the clients were away from the exhibition, our teams carefully locked away the products and stationed our hotel staff to ensure no one could enter the venue during the break time.

One of the world’s most valuable luxury brands organized a meeting at the JW Marriott Hotel Macau’s Ballroom for 200 internal staff. In order to perfectly pair the event with their luxurious brand image, our MICE team carved all the guests’ names on a rectangular-shape cake, with our gourmet expertise.

Although fireworks are generally not allowed in Macau, our MICE team struck out to meet the exceptional needs of our clients and successfully received a fireworks permit from the Macau government.

We specialize in business events of all sizes, with adaptable venues and state-of-the-art facilities. Delicious catering, from coffee breaks to elaborate sit-down meals can be offered to your meeting guests. Start planning your meeting or event with us by contacting our MICE team at (853) 8886 6888 or mhrs.mfmjw.sales@marriott.com