TTG Asia
Asia/Singapore Thursday, 18th December 2025
Page 1535

Making South Africa a coveted destination

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South Africa is getting more air connections from Asia; Table Mountain in Cape Town pictured

With Asia accounting for 10.2 per cent of total traffic and a 30.3 per cent growth in 2016, South African Tourism is optimistic the upward trend will continue this year especially with additional marketing budget and new experiences introduced for the market.

South Africa is getting more air connections from Asia; Table Mountain in Cape Town pictured

Asia-Pacific president, Bradley Brouwer, said: “2015 was a bad year given the Eboli outbreak in West Africa but this year’s outlook looks good as our weakening economy and the depreciating rand make it cheaper to travel to South Africa.
“We see massive growth from South Korea (42 per cent) for the first five months of this year. Despite a slight drop, China still registered a 38 per cent increase. Markets like Malaysia picked up while India is also strong,” he added.

“I believe South Africa will be the next hot destination for Asians given our aggressive promotions in Asia each year as well as the 12.7 per cent increase on marketing budget this year. We’ll (focus on) China a lot more due to its potential despite insufficient air access.”

According to Brouwer, Asia is seeing more flights connections to South Africa, Kenya and Ethiopia in recent years. For instance, Kenya Airways started Guangzhou-Nairobi (Kenya)-Livingstone (Zambia)-Cape Town service last July.

Amrho Tourism Aviation has introduced a charter service from China in 2016 and will double its Tokyo-Port Elizabeth charter services from two to four or eight in September/October to target the high-end FIT and group travel segments from Japan, said operations manager, Naseer Ismail.

In addition to established products like the Big Five and self-drive safari, South African Tourism has also rolled out a new ocean safari for the Asian market early this year, offering travellers opportunities to witness the world’s largest breeding colony of African penguins on St Croix Island or get up-close with thousands of bottlenose dolphins in Port Elizabeth in Nelson Mandela Bay. Another new experience is a tour to a mohair factory in Nelson Mandela Bay to see the production of the silk-like fabric spun from the hair of the Angora goat.

For operators such as E Travel SA, niche tours like wild flower tours along the west coast are a way to attract the burgeoning China market. Operating executive Suki Wu told TTG Asia: “This product is rare for Asian travellers but very popular for the western market. Rather than doing mundane tours without character, we want to push something new.”

Last year, the NTO introduced additional languages such as Chinese, Japanese and Korea to its two online training courses launched three years ago. So far, 800 specialists have been trained in China and 300 in South Korea.

As well, two more visa facilitation centres will open in China’s Chongqing and Kunming by end-2017. Brouwer hopes the online visa application service will be ready within the two years to increase the ease of travel of Chinese nationals to South Africa.

Good food pursuits

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Asia’s 50 Best Restaurants awards will take place at Wynn Palace Macau this year

As Macau’s integrated resorts (IRs) increasingly seek an edge through culinary offerings, travel agents say the time is ripe to position the city as a gastronomic capital for both its gourmet and local fare.

Since IRs came onto the scene a decade ago, bringing with them upscale international dining concepts, Macau’s culinary profile has been significantly raised on the world stage.

Gourmet dining options aplenty; dish from 8½ Otto e Mezzo Bombana pictured

The Macao Government Tourism Office (MGTO) recently submitted an application to the UNESCO Creative Cities Network for Gastronomy, and is collaborating with government entities and local associations on culinary events such as Lusofonia Festival and Macau Food Festival, a spokesperson told TTG Asia.

The HK$26 billion (US$3.3 billion), 1,390-room MGM Cotai, which will open in 4Q, is already dropping celebrity chef names to win travellers over.

Vice president of resort sales, Victoria Fuh, said: “We aim to impress our audience by offering versatile dining with four celebrity chefs (Mauro Colagreco, Mitsuharu Tsumura, Graham Elliot and Janice Wong) helming our restaurants.”

Over the last 12 months, Galaxy Entertainment Group (GEG) has been introducing new F&B concepts to answer demand for elevated gastronomic experiences, with additions such as oyster bar The Apron (December 2016) and luxury lifestyle cafe Cha Bei (January 2017) in Galaxy Macau; and Japanese-fusion Ufufu Café (May 2017) in Broadway Macau.

Said assistant senior vice president Jit Hoong Ng: “We do not discount the fact that our customers also need diverse and authentic experiences.”

CITS Macau’s international department manager, Cooper Zhang, said: “We are getting more enquiries and requests for gourmet experiences from mid- to high-tier Hong Kong clients craving a Michelin-star (meal).”

Indeed, international haute cuisine is just one part of the equation as Macau seeks to appeal to travellers, as tour operators also want Macanese delicacies and offerings to be highlighted in Macau’s culinary pursuits.

Estoril Tours Travel’s director of sales Johnny Choi opined: “It’s vital to retain our own culinary character. A spate of F&B boutique outlets and cafés established by the young generation in recent years also offer different taste and experience.”

CITS Macau’s Zhang agreed that local delicacy is a strong pull factor. While the agency does not yet have a dedicated gourmet tour, “a special or local meal experience is always one of the elements in our packages”.

Institute for Tourism Studies, executive assistant manager, David Wong added: “In the old days, tourists from the mainland were very much focused on Macau’s casinos but with the number of high-end hotels, restaurants and the attraction of Portuguese and Macanese cuisine, people are staying here longer and increasingly enjoying the more cultural side of Macau, and that includes fine dining and good local eateries.”

Furthermore, local restaurants also make good dining venues for corporates in the lead-up to bigger events, pointed out MCI Macau’s business development and events director, Olinto Oliveira.

“These culinary experiences, in conjunction with the venue offerings and the experiences that agencies are crafting, create an overall package that validates the destination as a premier option for events.”

Plugging the funding gap

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Hong Kong Dollars

As an industry among the most affected by the digital revolution, travel industry members are constantly under pressure to undergo training and renewal to keep up with the times.

Recognising the lack of resources that many travel agencies face in staff training, the Hong Kong government recently established the HK$5 million (US$639,000) Travel Industry Training Fund (TITF) while the Airport Authority Hong Kong (AA) pledged HK$10 million for the Travel Industry Development Fund (TIDF) to enhance enhancement opportunities for industry members.

Subsidies and funds can go a long way

The TITF is largely allocated to subsidise training courses organised by training institutions, with a small portion reserved for direct subsidy of selected courses organised by the Travel Industry Council (TIC), which administers both funds.

Commenting on the differences between the two funds, TIC executive director Joseph Tung explained: “Trade practitioners are in dire need of training to stay competitive. The TITF aims to strengthen our training programmes.

“For instance, we subsidised and organised courses like Continuing Professional Development Scheme for Tourist Guides, as the city lacks English-speaking tour guides and course attendance wasn’t good due to the high fees. With the fund, we are able to lower the fee or ensure smaller class sizes.”

He added: “The TIDF focuses more on enhancing members’ general knowledge on tourism and products. We will work with different tourism boards and arrange inspections if necessary. Members are also encouraged to take part in trade activities organised by Hong Kong Tourism Board.”

Futher details and frameworks of both funds will be announced later, he shared.
Welcoming the move, The Hong Kong Association of Registered Tour Co-ordinators’ chairman Wing Wong, said: “It really helps as the subsidies benefit frontline staff in agent operations like ticketing and not just tour guides. We’ll definitely take advantage of it because our tour guide course on Hong Kong Geopark was very costly due to expenses like boat rental. Therefore, the fund enables us to lower the course fee.

“Moreover, our association organises various training courses every month so our members would not be discouraged by expensive fees,” he continued.

CTS International Science-Technology & Culture Exchange, director, Ng Hi-on plans to ride on the subsidies to elevate service quality and standard of frontline staff. But with 1,700 travel agents in Hong Kong, he reckons that more than HK$10 million should be allocated for the funds to effectively serve the trade.

Apart from software skill upgrade, since mid-2016 the government also set aside HK$10 million for the Pilot Information Technology Development Matching Fund Scheme for Travel Agents, a matching fund with the ceiling set at HK$100,000 for each application.

So far, more than HK$6 million have been approved for qualified applications made by agents to upgrade their IT systems. Tung said that government has agreed to pump in additional resources once existing funds are exhausted.

Langrick picked for new Indochina role at Tour East

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At Tour East, Kelly Langrick has been appointed to a newly created role of product development and marketing manager for operations in Vietnam, Myanmar and Cambodia.

Based in Ho Chi Minh City, Kelly will manage brand integrity and the further development of group products and services. Her role will also encompass communications and distribution to global clients of the group.

Mt Agung warnings yet to alter Bali passenger movements

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Increase in volcanic activity at Mount Agung

Ferries and fast boats between Bali and Lombok, as well as airline activity around Bali, are running normally, despite the Indonesia Disaster and Mitigation Agency last week raising the Mount Agung volcano alert status to level three.

Dheny Nurdiana Putra, spokesperson of Indonesia Ferry (ASDP), was quoted in the local media as saying there had been no sudden increases in passenger movements between Padangbai (Bali) and Lembar (Lombok) ports.

Increase in volcanic activity at Mount Agung

Similarly, Angkasa Pura Lombok International Airport spokesperson Purei Muslimah said all flights were running as normal.

In the meantime, AirNav Indonesia, the flight navigation service company, is working together with PVMBG, the disaster and mitigation agency of Australia to monitor the volcanic activity.

Novie Riyanto, president director of AirNav Indonesia, yesterday said: “The cooperation is to ensure flight safety, especially if the mountain spurt volcanic material to the air. As per today, the airline activities around Bali airspace are still normal.”

IHG’s new brand is US-centric for now

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First avid expected to open in 2019

InterContinental Hotels Group (IHG), which has unveiled avid as the name of its new brand, is not likely to transport the brand to Asia soon.

IHG CEO Keith Barr told TTG Asia the chain would want to “get it right in the US quickly”, besides there’s still a huge opportunity to grow the Holiday Inn Express brand in Asia, in an interview that primarily discussed IHG’s new operating region.

First avid expected to open in 2019

The new brand is positioned US$10-US$15 cheaper than Express in the US. Asked if that’s nearly hitting no-frills, Barr said: “Holiday Inn Express is in the upper mid-scale, while this one’s mid-scale.”

In Asia however Express is widely seen as mid-scale, while Holiday Inn is perceived as upper mid-scale.

The launch of avid is, anyhow, targeted at the US market, IHG’s largest operating region but one that has slowed after years of healthy numbers. IHG has a 21 per cent share of supply and 24 per cent share of the pipeline in the US, and a new brand of scale may help increase that.

The chain claims that more than 150 owners have expressed interest in the brand, and expects the first avid hotels to begin construction in early 2018 and the first avid to open in early 2019.

So what does a cheaper-than-Express look like? Asian outbound tour operators who book US holidays need not worry about avid being spartan. In fact, it will have a modern design, public work areas, inviting communal spaces – as is the rage today even in Asia. It even includes free breakfast and has fastest Wi-Fi in the industry (although it does not mention if that’s free).

For owners, the initial owner offer includes five per cent royalty fee and the first 100 signed licence agreements are eligible for a two per cent discount in year one, and one per cent in year two (2/1 royalty fee reduction).

Sutra Travel says its Umrah portal is a world’s first

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Umrah requirements considered on the new booking engine

Sutra Travel & Tourism Management Group in Malaysia has soft launched a portal targeted at Umrah pilgrims at the 8th Muslim World Biz Exhibition & Conference 2017 held in Kuala Lumpur this week.

Umrah is the non-mandatory lesser pilgrimage made by Muslims to Mecca, which can be done any time of the year.

Umrah requirements considered on the new booking engine

Sutra’s group managing director, Syed Razif Al-Yahya, billed GoUmrah.travel as the world’s only web portal allowing pilgrims to book their Umrah requirements online.

When the engine goes live on October 18, users will be able to instantly book major components for their Umrah including flights, hotels, transfers, travel insurance, visa processing and visits to holy sites and Islamic attractions, Syed Razif said.

He added: “Users will have the flexibility to choose their travel dates, preferred accommodation and length of stay, transportation for airport and inter-city transfers.

“The online platform saves users’ time and transactions can be made online 24/7. It allows users to choose the services they require and pay for only those services chosen. Traditional Umrah packages sold by agents in Malaysia are mostly not flexible.”

Tickets, visa processing, ground handling and other services related to Umrah are rendered by Sutra and its partners.

SLH invites more loyalty through updated programme

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Small Luxury Hotels of the World (SLH) is replacing its current loyalty programme, The Club of SLH, with a new one called Invited, which it says responds to research that shows what members value the most are rewards that are directly related to their hotel stay, than to wider promotions and brand affiliations.

As such, Invited offers members exclusive rates, guaranteed benefits and ‘Small Luxuries’ right from their first stay at any of SLH’s 500 hotels worldwide. That includes 10 per cent off Best Available Rate, free Wi-Fi and breakfast.

As SLH’s research also shows that members desire greater clarity, a new marketing technology on its website provides a customised overview of members’ current benefits, existing reservations and what they need to do to progress to the next tier.

Members also asked for both the booking value and number of stays to be taken into account, so SLH altered the old programme such that the highest tier is now based on six or more stays, or a spend of US$6,000 or more per year.

SLH said it will be delivering many of the programme features itself, including rewards ranging from a bottle of a guest’s favourite wine to a yacht trip.

Invited is available for all stays booked via SLH channels; SLH.com, the SLH App, voice centre and through travel agents. All active members will be invited to move across to the new programme and new members simply have to register at www.slh.com/invited.

Startup hopes to drive Chinese tourists to Singapore retailers

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Lee: hopes of partnering Singaporean retailers

Lee Kia Hwee, a Singaporean entrepreneur based in China, hopes his digital voucher redemption platform in China could one day be used to direct tourist traffic to brick-and-mortar retailers back home.

In 2015, the founder and CEO of technology company Avantouch, rolled out alaDing for the Chinese market, where the prevalence of online shopping was encroaching on physical retail stores.

Lee (second from left): hopes of partnering Singaporean retailers

According to Avantouch, China is the most active user of the mobile and desktop ecommerce. While more than half of Chinese consumers say they shop via mobile daily or weekly, only 46 per cent say they shop at brick-and-mortar stores with the same frequency.

“We noticed two huge markets in China that require linkup,” said Lee. “One is the brick-and-mortar retailers who urgently need online strategies to attract additional customers… The other, enterprises or issuers who need to gain new customers… by rewarding them through promotions and loyalty programmes. We (recognised the gap and seized) the opportunity to start alaDing.”

“Traditional advertisement avenues such as internet search engine, internet, TV, radio, newspaper are… meant to get eyeballs/attention but eyeballs do not guarantee a real sale or transaction. alaDing aims to change all these with the Redemption as a Service (model),” an Avantouch statement read.

This redemption market is huge and is in the hundreds billion market size, it added. “As a result, the retailers gain this market by integrating their point-of-sale with alaDing.”

In Singapore too, prospects for tourist retail activity are dimming (look out for the upcoming TTG Asia October for more on the issue), lending relevance to solutions such as alaDing that can help drive online users to stores.

Early signs that the redemption service can extend beyond China have already emerged. In May 2016, alaDing partnered Spanish multinational retailer DIA to roll out the service in DIA shops, Avantouch announced on its website.

TMS Talent buys New Frontiers

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Terry: knowledge exchange to help TMS serve global companies

Continuing its global expansion, TMS Talent, a recruitment firm backed by Bangkok-based investor Steven Hamblin, has purchased UK-based New Frontiers Recruitment.

TMS Talent has grown in Sydney and in the past 12 months opened offices in Brisbane, Melbourne and Bangkok.

Terry: knowledge exchange to help TMS serve global companies

Commenting on the purchase, TMS’ managing director John Terry said “the parallels between the two businesses are remarkable”. TMS Talent and New Frontiers were formed within a year of each other in the mid 1990’s and have both been serving the travel and hospitality markets within their own regions for over 20 years.

“The opportunity for us to share knowledge and experiences across the world will not only help to grow our business but also help to serve a number of global companies we currently partner with,” he said.

New Frontiers has been a key travel recruitment firm in the UK for over 24 years. Founder Julia Feuell said the decision to sell was not easy, but with her other company, Online Travel Training (OTT), growing fast, she “has had less time to focus on New Frontiers and the time has come to hand over the reins”.

“The reality is I have been absorbed for the last few years on OTT, which has experienced phenomenal growth and success. TMS Talent was looking for a London operation and I thought the match was perfect. As travel recruitment is increasingly international, a global branch network will be more and more relevant,” she said.