TTG Asia
Asia/Singapore Saturday, 2nd May 2026
Page 1366

More Singaporeans getting adventure fix in Australia’s Northern Territory

0
Ayers Rock, or Uluru,

Singaporeans are eschewing Australia’s traditionally popular cities like Sydney and Melbourne in favour of the Outback for their adventure fix.

Known for Ayers Rock in the Uluru-Kata Tjuta National Park, the Northern Territory (NT) has recently been attracting the interest of Singaporeans with its national parks and outdoor activities.

Ayers Rock, or Uluru, in the Northern Territory is a large sandstone rock formation that is a sacred part of Aboriginal creation mythology

“A lot of our customers have been to Australia before, and now they’re looking for new things to do. NT has things that the rest of Australia is not offering,” said Holiday Tours’ head of MICE and leisure, Cindy Loo.

Adventure-focused travel agency Travel Wander has also identified NT as a unique Australian destination where travellers can engage in outdoor activities while appreciating “undiscovered” natural attractions, said the agency’s founder Sheryl Lim.

Recognising this demand, Tourism Northern Territories last week brought its sales mission back to Singapore after a hiatus of four years. The roadshow connected Singapore and Malaysia travel agents with 18 territory operators under the Adventure NT theme.

The Northern Territory Government’s minister for tourism and culture, Lauren Moss, told TTG Asia: “Numbers have been increasing from Singapore, as well as Greater China and Japan.”

NT saw 29,000 visitors from Asian countries outside Greater China and Japan in 2017, and for the year ending March 2018 received 49 per cent more visitors from China to reach 13,000. This number is projected to reach 30,000 by 2020, said Moss.

She added that this region has “untapped potential” for tourism into NT, and the government will be channelling more resources into marketing in countries such as Singapore, such as an additional A$103 million (US$73 million) for its two-year tourism budget.

Moss: NT offers something different from other Australian cities

These funds will go towards new attractions to be rolled out “over the next couple of years”, said Moss. These include opening up new swimming spots in Litchfield National Park and a A$12 million mountain-biking trail through the Red Centre.

She said: “People are well-acquainted with places like Melbourne and Sydney, and now they’re looking for different experiences. We know that people are looking for authentic opportunities to experience aboriginal culture so we’re focusing a lot more on that.

“We are moving towards demonstrating a more modern NT and the new experiences you can have there.”

New expressway from Hanoi a likely boon for Halong Bay cruising, day trips

0
The new Hanoi-Halong expressway will make it easier for XX

A new expressway halving travel time between Hanoi and Halong Bay will lead to a surge in cruising and day trips to Halong Bay, industry experts predict.

The Ha Long-Hai Phong Expressway, which opened in September, runs from Hanoi through to Dinh Vu port in Hai Phong, reducing the journey between the Vietnamese capital and Halong Bay from about four hours to less than two-and-a-half hours.

The new Hanoi-Halong expressway will make it easier for tourists heading to Halong Bay 

Coupled with the opening of a new seaport dock in the area and the slated opening of Van Don International Airport in December, as well as the hosting of the ASEAN Tourism Forum in Halong Bay next January, visitor interest to the northern Quang Ninh province is set to grow.

Jeff Redl, managing director of Diethelm Travel Vietnam, expects this to spark a rise in demand for cruises, especially day trippers. He said leisure and business tourists as well as MICE groups enjoying a short stay in Hanoi may now consider a day cruise in Halong Bay.

Added Redl: “Due to the transfer time, we offered few day cruises from Hanoi in the past. By considerably reducing the time spent in a vehicle, we will be more confident at offering such a service.”

Armand Cheveux, Bhaya Group’s director of marketing, agreed the road upgrade will lead to an increase in cruising in Halong Bay, while stressing that it is vital that measures be taken to ensure this does not impact the environment.

He said: “The number of boats will have to increase to supply this increase in demand. This scenario would result in more pollution of the area. As the day boats are ageing, we expect that by the time a significant increase in passengers arrive, less old boats will be available and newer, more environmentally-conscious operated boats will cruise in Halong Bay.”

Pham Ha, CEO of Heritage Cruises, said: “Travellers can cruise longer in the Halong Bay region from the Cat Ba Archipelago to the ancient trading seaport Van Don in Bai Tu Long Bay. (Overall), travellers have more choices for cruising and there will be a boom in interest in Cat Ba Archipelago.”

But Pham also expressed concern over mass tourism in the future, adding that vital investment should be ploughed into creating new experiences in the area rather than “cable cars, ugly planning of Halong City and amusement parks that are packed in the summer with Vietnamese holidaymakers”.

Funding declines for new travel startups

0
XXXXX

New travel start-ups in Asia-Pacific will face difficulty in getting funded as investors bet on galloping horses that were formed earlier.

And that’s not the only bad news. New entrants face “unprecedented obstacles”, including incumbents that have become more powerful through consolidation; product expansion into travel by the likes of big brands such as Google or Amazon; and maturing start-ups that are being oiled by investors who prefer winners established within the past few years (think India’s Oyo or Hong Kong’s Klook).

It is not as easy for start-ups to obtain funding from investors in recent times

That’s not to say, however, that funding has dried up for new start-ups, sessions during the recent WIT 2018 Bootcamp and interviews conducted on the sidelines of the event, heard.

“It is not impossible for new start-ups to raise money,” said Coney Dongre, Phocuswright’s research analyst based in Bengaluru, India.

The consensus is, the further away a start-up is from transactions, the less attractive it is to investors. Phocuswright’s research shows the top three verticals that failed (from 2008-1H2018) were non-transactional Inspiration, Itinerary and Destination content.

“Social networking sites or inspiration-based sites may help travellers, but investors question the revenue source,” said Dongre.

Yet, it is difficult to get traction with transactions unless the product has sufficient differentiation and marketing means, especially when the start-up is up against giant incumbents such as Booking and Expedia. Thus, interest from investors have shifted to B2B, from B2C, in the last two years.

However, there is still hope for small B2C start-ups. They could play in B2B too, in areas such as personalisation or experience improvement, pointed out Bart Bellers, founding partner and CEO of Xpdite Ventures.

Or, said Mizuho Hiraguri, corporate development, Recruit Holdings, they might transform themselves into another type of business, more mobile for instance, provided they had begun with a core business and had a clear value to offer.

Added Dongre: “Categories such as software or product as a service have seen phenomenal growth because of the interest in B2B. Nobody likes to have a legacy system that would require millions of dollars to be invested and see not much of the product being used.”

But Norman Tan, CEO of uBingo, a China travel start-up, remains optimistic. He believes declining funding is “a normal cycle”.

“In the last couple of years lots of money were pumped into travel and travel-related startups such as Uber. People felt good, so a lot tried to get a piece of the pie. But many were not sophisticated investors. Now, it’s winter, and we see those funds go away.

“(The funds) will return because good companies are still surviving in China. These focus on product and service. Some 100 million new passports are expected in China in the next few years, and these are new outbound travellers who need trustworthy product and service,” said Tan.

Asia also has emerging markets such as the Philippines, where opportunities for new travel start-ups are aplenty and are expected to be watched by investors.

Worldwide, start-ups have raised US$19 billion from 2008-1H2018, but funding has been sliding since 2014, said Dongre, citing a Phocuswright study.

North America leads with 38 per cent share of start-ups. Last year was a phenomenal year for Asia-Pacific, with 42 per cent of total funding raised for start-ups here, including OYO’s US$1 billion deal.

SE Asia a key market as Finnair’s APAC growth picks up pace

0

Having seen a 20 per cent increase in longhaul capacity since winter 2017, Finnair is now looking to accelerate its growth in the South-east Asian, Australian and New Zealand markets.

The airline has appointed Tamas Hanyi as general manager Asia-Pacific, based in Singapore. Hanyi is tasked with the development of Malaysia, Indonesia, Australia and New Zealand source markets, using Singapore as the transfer point to Helsinki and beyond.

Hanyi was at the recent ITB Asia to reinforce the message that Finnair offers the shortest and fastest route between Asia and Europe, with the airline flying to more than 100 destinations in Europe via Helsinki.

While China, Japan and South Korea are the biggest Asian growth markets for the airline today, South-east Asia is also important, Sebastian Grossmann, Finnair’s regional manager – Singapore, Malaysia and Indonesia, shared in a separate interview with TTG Asia.

He added that South-east Asian feeders are showing “a good amount” of growth, especially from Singapore to the Nordic countries.

Watch the full interview with Grossmann here:


Jonne Lehtioksa, area vice president, Asia & Oceania, commercial unit at Finnair, described Singapore and Australia as high growth, critical markets for business and leisure traffic to Helsinki and beyond. Approximately 30 per cent of seats on the Singapore-Helsinki flights were filled by Australians.

Lehtioksa also noted the different buying behaviours in the markets. The Singapore market comprised mostly a millennial crowd that sought new European destinations such as Iceland and Sweden, and travellers were more digitally savvy and willing to book online. Australians and New Zealanders, on the other hand, relied more on travel agents.

Millennium Hotels seals partnership with Hotelbeds Group

0
The agreement powers up all of the Hotelbeds Group brands – including Hotelbeds, Bedsonline, Tourico Holidays, and GTA - with direct real-time access to MHR’s 1.4 million-plus annual room nights in over 60 leading global business and leisure travel destinations.

Hotelbeds Group and Millennium Hotels and Resorts (MHR) are joining forces in a new strategic partnership.

The agreement will enable the global bedbank’s brands – including Hotelbeds, Bedsonline, Tourico Holidays and GTA – with direct real-time access to MHR’s 1.4 million-plus annual room nights in over 60 destinations worldwide.

The agreement give all of the Hotelbeds Group brands with real-time access to MHR’s more than 1.4 million annual room nights in over 60 destinations

Meanwhile, MHR will be able to step up distribution through Hotelbeds’ portfolio of 60,000-plus travel distributors in more than 140 markets with the new alliance. These channels of distribution help hotels access a wider international reach and end customers’ profiles, who typically reserve with longer lead times and have lower cancellation rates.

Mark Redmond, head of global chains at Hotelbeds Group, said: “This will be a strong relationship delivering special rates and availability across the MHR portfolio to our 60,000-plus clients, while giving MHR access to higher-margin, niche segments of the travel market.”

Nayan Peshkar, senior vice president digital, distribution & revenue strategy, Millennium Hotels and Resorts, added: “This supports the group’s wider distribution strategy of reducing reliance on static rate and room agreements in the leisure segment. Our guests are now able to get the best rates at all times across all channels. Deeper penetration of Hotelbeds’ client base will support higher margins and propel a more dynamic customer relationship.”

VFS to provide Germany visa services across APAC

0
VFS Global has been awarded the Regional Contract to provide Germany visa services in the Asia Pacific

VFS Global has been awarded a regional contract by Germany’s Federal Foreign Office to provide Germany’s visa services in the Asia-Pacific region.

Under the terms of a new contract, VFS Global will operate visa application centres in 36 new locations across 14 countries – Brunei, Fiji, Cambodia, Laos, Malaysia, Mongolia, Myanmar, Papua New Guinea, Singapore, Vietnam, Indonesia, Philippines, China and Thailand. China alone will see the addition of centres in 15 cities.

VFS Global has been awarded the contract to provide Germany visa services in APAC

VFS Global is expected to start operations in the new application centres during 1Q2019. The visa outsourcing application company has worked with the German government for the past 13 years since 2005 but on a smaller scale.

In addition to these facilities, VFS Global will also offer a mobile biometric service in 24 locations throughout the region, enabling applicants to submit their documents and biometric information from a location of their choice, e.g. from their home or office, eliminating the need to visit a visa application centre.

Chris Dix, head – business development, VFS Global, remarked: “VFS Global currently operates 59 Germany visa application centres across 16 countries – this new contract will take the total number of countries which have centres operated by VFS Global to 30.”

Emirates to launch ‘biometric path’ for passengers at Dubai airport

0
An Emirates passenger going through the biometric gates

Emirates is gearing up to launch the world’s first “biometric path” for passengers at the airline’s hub in Dubai International Airport.

Utilising the latest biometric technology – a mix of facial and iris recognition – Emirates passengers can soon check in for their flight, complete immigration formalities, enter the Emirates lounge and board their flights.

An Emirates passenger going through the biometric gates

The latest biometric equipment has already been installed at Dubai airport’s Terminal 3. This equipment can be found at select check-in counters, at the Emirates Lounge in Concourse B for premium passengers, and at select boarding gates. Areas where biometric equipment are installed will be clearly marked.

Trials for the Smart Tunnel, a project by the General Directorate of Residence and Foreigners Affairs in Dubai (GDRFA) in collaboration with Emirates, was launched on October 10. It is a world-first for passport control, where passengers walk through a tunnel and are “cleared” by immigration authorities without human intervention or the need for a physical passport stamp.

Once its internal tests are completed, Emirates will launch trials for biometric processing at other key customer points at the airport – check-in, lounge and boarding gate – and subsequently at transit counters/gates, and for its chauffeur drive services. All biometric data will be stored with GDRFA, and customers invited to participate in the trials will be asked for their consent.

Adel Al Redha, Emirates’ executive vice president and COO said in a statement: “All systems will eventually be linked with each other resulting in better service to our customers and a happier journey whether arriving, departing or transiting in Dubai.”

The airline’s “biometric path” aims to improve customer experience and customer flow through the airport with less document checks and less queuing. Eventually, the “live” passenger tracking capability will also enable the Emirates airport team to locate and assist ‘late’ customers who would otherwise miss their flights.

Initially focused on First and Business class travellers, Emirates intends to speedily extend the “biometric path” to Economy class travellers in Dubai, and potentially extend the service to other airports outside of Dubai, and also for its own dedicated crew check in facility.

Lindsay Nelson heads up TripAdvisor’s new Core Experience unit

0

Lindsay Nelson has joined TripAdvisor as president of its newly formed Core Experience (CoreX) business unit, as the travel giant evolves to become more social and personalised in its offerings.

In this role, Nelson will oversee the global TripAdvisor platform and brand, lead content development, and scale revenue generating consumer products and features that enhance the travel journey.

Prior to joining TripAdvisor, Nelson was the chief commercial officer for Vox Media. She also spent four years as Vox Media’s chief marketing officer.

Banyan Tree Phuket welcomes new area DOSM

0

Banyan Tree Phuket has appointed Shannon Creado as the new area director of sales and marketing.

Born and educated in India, Creado began his hospitality career in 1999, rising through the ranks until he became director of sales and marketing for Goa Marriott Resort in 2006.

He later took on sales & marketing director positions at other Marriott resorts, as well as Anantara and Minor Hotels, in South Korea, Sri Lanka, India and Thailand.

Conversational commerce will shape future of travel in APAC: Facebook

0
Facebook's Meghan Joseph on the deeper role of messaging between brands and consumers

Messaging, or “conversational commerce”, is poised to be one of the hottest trends shaping travel in 2019, according to Facebook’s global travel strategy and planning lead, Nikhliesh Ponde.

At the Facebook’s APAC Travel Summit in Singapore, it was revealed that people and businesses around the world now exchange over 10 billion messages each month.

Facebook’s Meghan Joseph on the deeper role of messaging between brands and consumers

This preference for messaging is even more pronounced in Asia-Pacific, where 87 per cent of smartphone owners use a messaging app every month.

“We recently conducted a global survey and found that people in emerging markets are twice as likely as those in mature markets to message a business at least once a month. People increasingly expect businesses to be available via messaging apps. This is a dynamic that travel businesses in Asia-Pacific are poised to leverage, given these are mobile-first markets,” Ponde added.

Some leading brands have already taken the leap by using WhatsApp to send timely notifications and offer customer support. First movers include leading airlines such as Singapore Airlines and travel planning websites like MakeMyTrip.com.

Messaging can also play a much deeper role as it draws people and businesses together into an ongoing conversation, said Meghan Joseph, client partner, Facebook Singapore.

“Consumers today visit numerous travel-related touch points over a few weeks when making a travel purchase. It’s much easier to make travel decisions when you have a personal and direct conversation – this is something that messaging can enable,” Joseph said.

The insights carry greater weight considering the emergence of a new middle class in Asia-Pacific. Nearly one in every two Internet users in Asia travels abroad at least once a year, the highest proportion of any region in the world.