TTG Asia
Asia/Singapore Tuesday, 16th June 2026
Page 1271

Pedalling for change, one tour at a time

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“Tourism has the potential to change (communities),” said Samnang Nuonsinoeun. And tourism is precisely the tool the 17-year-old Cambodian and his fellow Liger Leadership Academy classmates have employed to bring about change within their communities.

Led by Samnang, Sreypich Khon, 17, Sopheak Thy and Marady Heang, both 16, Journeys of Change was launched in September 2017 as part of Liger’s innovative curriculum that aims to create Cambodia’s next generation of leaders, problem-solvers and entrepreneurs.

Seeing education as a key to eradicating poverty in the long term, the academy scours the country’s 203 state primary schools, testing more than 12,000 students to find the top 60 – who are often plucked from poverty – who each receive a full residential scholarship.

When tasked with the challenge of creating a company that can impact communities, the students immediately turned to Cambodia’s growing tourism landscape. The result is Journeys of Change, which offers cultural bike tours of Phnom Penh that are led by students.

Sreypich shared: “It started as an idea to share our experiences with foreigners visiting Cambodia. Tourists usually only go to major attractions, and don’t learn about the life of Cambodians and how we live. We really want to share that experience.”

The team subsequently received training from social enterprise Soksabike – a bike company that has been running tours in the north-western province of Battambang since 2010 – and set about interviewing, recruiting and training a team of guides aged 15 to 17 from their school.

The group also plotted the half-day 22km tour route that stops at 10 locations around the capital and surrounding countryside. Attractions include the Royal Palace, pagodas, markets and a ferry across the Mekong River to rural Arey Ksat.

The team also made sure breaks at small local businesses were included during the tours, ensuring the communities they passed through benefited from their tours, while tourists enjoy an immersive local experience.

Initially, the group hit roadblocks as they struggled to effectively market their business. Sopheak shared: “It was challenging because we didn’t have any customers at all for the first three months. A few months ago we had to shift our entire business model, and now we have had clients for seven weeks in a row.”

The team has also partnered with hotels and businesses to promote their start-up, as well as attended promotional events and made use of social media to drive business.

Now, Journeys of Change is gearing up to launch a second tour that introduces visitors to the capital’s colourful array of markets, and there are plans in the pipeline to start a sustainable shopping tour in the capital.

Samnang said: “We don’t want to use communities as a commodity; we want to empower them. And we want to show visitors the real Cambodia and share our experiences.”

China needs to raise inbound readiness amid tourism trade deficit: Ctrip chairman

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Chongsheng temple, Yunnan, China

While China’s outbound travel continue to boom, Ctrip.com International’s co-founder and executive chairman James Liang urged measures to correct the inbound tourism trade deficit into the country, estimated at around US$200 billion.

Speaking at a keynote session of the recent ITB China 2019 in Shanghai, Liang cited key pain points experienced by foreign visitors in China included no Internet access to social media such as Google and Facebook, stringent visa requirements, limited access to local hotels as well as the absence of centralised overseas promotional resources and strategy.

Chongsheng temple, Yunnan, China

“Based on the 2017 Travel and Tourism Competitiveness Index conducted by World Economic Forum, China was ranked 129 out of 136 countries when measuring the visa-friendly level. It shared the same ranking as Cameroon and Burundi, with others like Congo, Pakistan and Yemen behind.

He suggested options to ease visa restrictions, such as short-term tourist visa or online visa application.

The OTA giant is working with Sanya, Hainan to offer a 30-day visa-free online application with a function to track the progress of individual application.

“Additionally, Ctrip’s online hotel data indicated a high percentage of three-star and above hotels welcome foreigners, but about 77.6 per cent of two-star and below hotels in China only receive mainland Chinese. We hope all hotels can be open to foreign markets.”

Moreover, foreigners are required to queue up at train stations to collect tickets before boarding. “Queues are always long… we suggest rail authority activate a self-service ticket collection by presenting passport.”

While these stumbling blocks have been around for long time, Liang pointed out that mobile payment is a more recent pain point for travellers.

“China is well-developed on mobile payment with most Chinese paying with their smartphones. But foreign visitors can’t do the same because it is very troublesome for them to set up bank account here and link their bank cards to China’s mobile (payment providers). Apart from opening the door to international bank card payments, it also needs regulatory commissions, financial corporations/merchants and Internet service enterprise to work together.”

Some hotels in the country that service an international clientele agree. For example, at Pan Pacific Xiamen, which welcomes a good number of German business travellers, assistant director of sales Anna Zhang expressed that limited payment options pose an inconvenience for first-time visitors.

She said: “Foreign visitors still prefer the traditional way to settle service or product payment in cash or credit card. It sounds safer for them and usually takes longer for them to get familiarised with the modern payment method.”

Meanwhile, Sturla Simone from Asian Trails China said that hotel supply is not the problem in China, and instead pointed to service standards as an area that needs improvement.

“We never had a problem of finding hotel rooms and supply is sufficient. However, service standards are far from satisfactory, for instance, when it comes to cleanliness in hotel rooms and restaurants. Also, there is shortage of quality foreign language guides during peak season.”

X marks non-binary gender booking option on Travelport

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Travelport to offer new booking code for non-binary passengers

Travelport will roll out a new booking code for non-binary gender airline passengers beginning June 1.

The new code offers the option to choose “X”, rather than “M” or “F”, when a passenger is required to provide advance passenger information. For instance, such details need to be provided for customers travelling to or in transit to Algeria, Canada, China, Iran, Jamaica, Japan, Kenya, Mexico, Morocco, Pakistan, South Africa, Spain, Syria, Thailand, the US and the UAE.

Travelport to offer new booking code for non-binary passengers

The option to choose “X” will need to be matched with the passenger’s passport or identity document. Argentina, Australia, Canada, Denmark, Germany, India, Ireland, Malta, New Zealand, Nepal, the Netherlands and Pakistan already offer an option other than “M” or “F” on passports – in most cases “X”. X passports are approved by the ICAO, the UN agency that regulates international air travel.

Travelport has pledged to make the code available to all 480 airlines on its platform who choose to adopt it. Airlines such as American Airlines and Delta have already confirmed they are preparing to bring in the new code option, with others expected to follow.

Commenting on the introduction of the new code, Gordon Wilson, president and CEO of Travelport said: “We hope more airlines will provide this option to ensure their customers are fully respected and welcomed. For us ‘X’ marks a vote for diversity, dignity and respect.”

Mövenpick old hand Bruno Huber heads new wellness resort in Bangkok

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Bruno Huber has been appointed as general manager of Mövenpick BDMS Wellness Resort Bangkok.

The Swiss hotelier has three decades worth of management experience under his belt, and is one of Mövenpick Hotels & Resorts’ longest-serving executives, having spent more than 15 years with the group.

Huber joined Mövenpick in 2003 as general manager of Mövenpick Resort El Quseir Red Sea in Egypt, and went on to manage a series of Mövenpick properties across the Middle East and Asia Pacific. He also served as the group’s vice president operations – Asia.

Most recently, Huber was general manager of Mövenpick Resort Cam Ranh and director of operations for Vietnam.

M’sia ponders expansion of VoA facility for Chinese nationals visiting from Brunei

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Chinese arrivals set to hit three million this year

The Malaysian government is considering allowing visa-on-arrivals (VoAs) for Chinese nationals in Brunei, including expatriates who are based there or travellers who are there for a holiday and want to extend their holiday in Malaysia.

Currently VoA facilities are given to Chinese nationals who are based in Singapore, Thailand and Indonesia and want to visit Malaysia.

The Malaysian government is looking to expand VoAs to include Chinese nationals based in Brunei; Chinese tourists at Merdeka Square in Kuala Lumpur

Malaysia’s Tourism, Arts and Culture Ministry’s secretary-general, Isham Ishak, shared that the ministry has proposed this idea to the home ministry and is waiting for an outcome.

Explaining the rationale of proposing such a move, Tourism Malaysia’s director-general Musa Yusof shared that there are 90,000 Chinese expatriates working in Brunei. Moreover, Chinese tourists are also the second largest inbound market to Brunei, after Malaysia. He added that Chinese nationals in Brunei who wish to extend their stay in Malaysia currently have to return to China, and apply online for an e-visa.

Musa opined that allowing Chinese tourists and expatriates to obtain VoAs at entry points near the Malaysia-Brunei border such as Sungai Tujoh in Miri would help increase tourist arrivals from China to Malaysia.

Malaysian Inbound Tourism Association (MITA) president, Uzaidi Udanis, has voiced his support for the ministry’s initiative and hoped the VoA proposal for Chinese nationals based in Brunei would materialise.

He said: “Miri and the surrounding areas would benefit from such a move. This will help spur tourism in Miri, which has a lot of good hotels and thrives on the oil and gas industry. It will also help to increase arrivals from China next year, where Malaysia is targeting a record eight million arrivals from China, in conjunction with Visit Malaysia Year 2020.”

Indonesia company invites foreign investors, tourism players to build ‘Bali’ near Jakarta

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Tanjung Lesung (pictured) is one of the sites the government wants to develop into a "Bali"

Indonesia’s industrial estate developer Jababeka has extended an open invitation to foreign developers and tourism stakeholders to help build a “New Bali” in Tanjung Lesung, Banten Province, about 180km from Jakarta.

Tanjung Lesung, comprising an area of 1,500 hectares, was accorded the Special Economic Zone status by president Joko Widodo in 2015, allowing foreign investors to own property with perks such as reduced income tax; no import tax; suspension of import duty; and no VAT or luxury goods tax. The area is also allowed to give permanent residence permits to elderly foreigners, or foreigners who invest or buy property at a certain value.

Tanjung Lesung (pictured) is one of the sites the government wants to develop into a “Bali”

Of the designated 10 New Bali’s chosen by the Ministry of Tourism of Indonesia, Tanjung Lesung is the closest to Jakarta, and boasts many natural and cultural attractions such as Mount Krakatau, Ujung Kulon National Park and the traditional Baduy village.

Development is now underway, as the developer has prepared the Salakanagara Airport to be compatible with the ATR-42 planes, while a flight school that is expected to groom prospective local and foreign pilots. The government is also building the Serang-Panimbang toll road, which will shorten travel time from Jakarta to less than two hours.

With the help from foreign investors and support from the Indonesian government, Tanjung Lesung will have potential to become an area like Nusa Dua in Bali, opined Poernomo Siswoprasetijo, CEO of Banten West Java, a subsidiary of Jababeka which has been given the responsibility to develop the area.

Fayfay.com pairs up with telco to woo tourists to Vietnam

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Travellers to Danang can redeem a free FAY SIM card

Vietnam-focused e-commerce platform Fayfay.com and Vietnamobile have entered into a strategic partnership to reach out to inbound tourists to Vietnam.

Fay SIM, targeting inbound tourists to Vietnam, is the first collaboration to launch under the partnership. Tourists who use the SIM card will be able to enjoy perks such as unlimited high speed 3G/4G mobile data for 15 days; unlimited incoming local and international calls; and travel privileges offered on Fayfay.com.

Travellers to Danang can redeem a free FAY SIM card

To celebrate the launch of FAY SIM, Fayfay.com, Vietnamobile, and Da Nang Tourism Promotion Center have come together to attract more inbound visitors to Central Vietnam.

Riding on Vietnam’s “Central Summer Viet-stival” campaign, travellers visiting Danang and other destinations in Vietnam’s central region, and book their experiences through Fayfay.com will receive a free FAY SIM, redeemable at Da Nang Tourism Promotion Center’s counters at Da Nang International Airport or the visitor centre downtown.

“We constantly look for new products for travellers, and we recognise tourists’ need for an affordable and stable mobile data SIM card that can fulfil the mobile technology usage of the tech-savvy new generation travellers. We want them to share their travel experience real time anywhere and anytime and connect to those they care,” said Kelvin Wu, co-founder of Fayfay.com, in a statement.

Customers will be able to purchase FAY SIM in Hong Kong, Taiwan and Ho Chi Minh City later on. More partnership details between the two companies will also be announced later this year.

Earlier this year in March, Fayfay.com also signed two MoUs with Da Nang Tourism Promotion Center and the Tourism Department of Thua Thien-Hue Province to promote travel to the central provinces of Vietnam.

 

New hotels: Raffles Maldives Meradhoo, Hoshinoya Guguan and more

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Raffles Maldives Meradhoo, Maldives
The first Raffles-branded property in the island nation has opened on Gaafu Alifu Atoll with 21 villas, with 17 more opening later this year. Living options range from the 220m2 Beach Villas and 230m2 Overwater Villas to the Raffles Royal Residence – opening in 4Q2019 to featur e its own private pool and a marble bathroom with a sunken bathtub and outdoor shower.

Amenities include a fitness centre that offers activities such as yoga sessions alongside water sports activities, Raffles Spa, two bars, an all day-dining restaurant and The Firepit speciality restaurant.

Hoshinoya Guguan, Taiwan
The second overseas outpost of Japan-headquartered Hoshinoya brand is a luxury hot spring resort located in Taichung’s suburbs at the foot of the Taiwan Central Mountain Range. The 50-key property offers several room categories, ranging from the 72m2 Shui for couples up to the 216m2 Sen for seven travellers, with all rooms boasting a semi-open-air bath and floor-to-ceiling windows. Amenities on-site include more indoor and outdoor hot spring baths (separated by gender), spa, swimming pool, restaurant and conference room.

There is also a 1,300m-long promenade complete with an observation deck behind Hoshinoya Guguan, where guests can take a walk along and admire Guguan’s scenery during the four seasons. Reservations are now open, and the property will start welcoming guests from June 30.

Radisson Hangzhou Qianjiang, China
The upscale Radisson Hangzhou Qianjiang – the first in Hangzhou – has opened with 186 guestrooms and suites, ranging from the 34m2 Superior Rooms to the 106m2 Executive Suite. F&B options on-site include the Sky Pavilion, a speciality Chinese restaurant; all-day restaurant Shang Café; and a Lobby Lounge. Guests also have access to a heated indoor pool, as well as a fitness centre.

Event planners may avail several flexible function spaces, ranging from the Grand Ballroom which can host up to 740 guests for large-scale conferences, as well as a divisible Qianjiang Room for seminars with up to 120 delegates. There is also a smaller meeting room and VIP room.

Hayman Island by InterContinental, Australia
Located on a 400ha private island in the Whitsunday Islands in Queensland, the luxury resort is nearing completion of its multimillion-dollar refurbishment. It will have 166 keys spread across three wings, with room categories ranging from poolside rooms to the newly-built Beach House complete with three suites and private pools.

Facilities will include five dining experiences, a spa with 13 treatment rooms, kids club, fitness centre, and wedding chapel. For corporate events, there is a selection of indoor and outdoor spaces that can house meetings for 10 to 300 delegates. Reservations are now open, and the property will start welcoming guests from July 1.

Centara marks 36th anniversary with 36-themed deals

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Thailand-based Centara Hotels & Resorts is marking its 36th birthday with a series of offers, promotions and lucky draws starting on June 3, all featuring the “36” theme.

Centara Hotels & Resorts marks its 36th birthday with cake cutting and celebrations led by CEO Thirayuth Chirathivat (fourth from left) and senior vice president of corporate affairs & social responsibility Supatra Chirathivat (fifth from left)

Limited-time deals include:

Every Third Night For Just THB 36 – For 36 days (June 3 to July 9), travellers will be able to stay with Centara for just 36 baht (US$1.10). Under this offer, guests who book a minimum three-night stay at any Centara hotel or resort worldwide will pay just 36 baht for their third night.

Lucky Stay E-Voucher – For seven days from June 14-20, guests will be able to book rooms at selected Centara hotels for a fixed price at 3,600 baht per night. This offer is valid for room nights worth more than 4,500 baht and available for stays until October 31, 2019.

Cash Bonus Spending Credit: THB 3,600 for More! – Guests who purchase a stored value credit of 3,600 baht between June 31 and 27, will see its value boosted to 5,500 baht. Credit can be used on spa treatments, hotel dining, and more.

LINE Coupons: Exclusive Deals for THB 36 and THB 360 – For 36 days (June 3 to July 9), Centara will reveal a series of deals on the LINE app, ranging from snacks for 36 baht to a 40-minute massage at spa Cenvaree for 360 baht.

10 Year Travel in Style Challenge: Photo Competition – Compete in the 10 Year Travel in Style Challenge with Centara, or the 36 Year Challenge. Guests who post their “now and then” throwback travel photos and use hashtag #36CentaraThrowback could win one of 36 prizes, including one grand prize – a five-night holiday at Centara Ras Fushi Resort & Spa Maldives, including transfers.

Exclusive Privilege for Centara The – All Centara The1 member prize winners will also receive 3,600 Centara The1 points, on top of their main prize. Centara will also be offering free night redemptions for just 6,363 points at select hotels for a limited time.

Lastly, guests who stay with Centara during the 36-day anniversary period will be offered the chance to enter a Check-In Lucky Draw. Guests can win on-the-spot prizes including spa treatments, bottles of wine, celebratory cakes, special discounts and more.

This celebration also marks the 36th anniversary of Centara Grand at Central Plaza Ladprao Bangkok, the first hotel of the group, together with the 10th anniversary of Centara Grand and Bangkok Convention Centre at CentralWorld and Centara Grand Mirage Beach Resort Pattaya.

Today, 70 Centara properties with six brands are operational or under development across 12 countries, and the company is on its way to doubling its global portfolio by 2022.

For more information, please visit http://36.centarahotels.com

New shades of emerging destinations in Thailand

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Brought to you by Thailand Travel Mart

The Tourism Authority of Thailand (TAT) is gearing up to welcome buyers and sellers to Thailand Travel Mart Plus (TTM+) Amazing Gateway to the Greater Mekong Subregion 2019 to be held between 5-7 June at the Ocean Marina Yacht Club, Pattaya.

This year, the theme of the “New Shades of Emerging Destinations”, is designed to encourage visitors to explore the new shades of Thailand in the 55 provinces identified as emerging destinations or the “hidden gems” throughout the country.

This is the second consecutive year that Thailand’s largest annual B2B tourism and travel trade event is being held at the biggest marina in Southeast Asia. The event is designed largely to give the emerging generation of creative small- and medium-sized enterprises, especially those which cannot afford to attend international trade shows, an opportunity to network with international buyers.

Yuthasak Supasorn, governor, TAT said, “Although Thailand is one country, every place has its own character. There’s more to Thailand than Bangkok, Chiang Mai and Phuket waiting for visitors to discover. TAT is also trying to expose businesses from the emerging destinations to the international audiences in this year’s TTM+.”

He said that as part of the focus on responsible tourism development and to make the TTM+ 2019 a green event, TAT will continue last year’s campaign to cut back on plastic usage. Thai sellers will also be partly selected on the basis of their environmental commitment.

“We would like to invite all buyers, sellers and media from all over the world to participate in the TTM+2019 and take this opportunity to begin the journey, unveiling the new shades of emerging destinations in Amazing Thailand,” the Governor said.

First organised in 2001, the TTM+ today attracts about 350 sellers, primarily from Thailand with a small number from the neighbouring GMS countries. About 300 buyers from roughly 60 countries are fully hosted, but the event is also open to those wishing to attend on their own arrangements.

Buyers also get a complete range of product updates, educational forums, and take part in post-event tours to many of the emerging destinations.

Visit www.thailandtravelmartplus.com for more information