TTG Asia
Asia/Singapore Friday, 10th April 2026
Page 1253

TA targeting new generation of Muslim travellers goes live

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A screenshot from the Rihaala website

A new OTA dedicated to halal travel content has been launched, with a travel agent portal soon to be added to the site.

The UK-headquartered Rihaala is the latest brand from the team behind halal travel specialists Serendipity Tailormade and Luxury Halal Travel.

A screenshot from the Rihaala website

The website offers more than 1,500 properties in over 40 destinations worldwide, all selected based on their halal-friendly amenities and services, as well as the chance to explore user-generated content sourced from Instagram, Facebook and Twitter.

“Rihaala meets the demands and expectations of modern Muslim consumers who not only want to create their own travel packages online, but to be inspired by like-minded travellers through rich visual content on social feeds that paints a true picture of a destination,” said Nabeel Shariff, founder of Rihaala.com, Serendipity Tailormade and Luxury Halal Travel.

“In today’s digital age, consumers’ travel purchasing decisions are often influenced by videos and photos on social channels in real-time, rather than glossy destination images of the past. Visitors to Rihaala.com are guided by the visual experiences of other Muslim travellers posted on its ‘Wall of Inspiration’, providing them with true-to-life content to experience for themselves.”

Rihaala also provides information on destinations and hotels to help Muslim travellers select products and services that meet their faith-based requirements. Content includes halal dining options, privacy enhancements, alcohol-free environments, prayer facilities, family-friendly experiences, as well as a lifestyle-led blogs spanning multiple genres of interest to Muslim consumers.

“As travel technology has moved on, so have pilgrims, and we’re listening to consumers and how they want to book and experience travel in the future,” Nabeel said.

Rihaala has been launched in English, with an Arabic-language version to follow soon. The company currently in the process of a Series A round of investment with Dubai-based crowdfunding platform Eureeca.

AirAsia officiates Lombok hub

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AirAsia has officiated its newest hub on the island of Lombok in Indonesia’s West Nusa Tenggara province.

At the officiating ceremony, AirAsia unveiled livery featuring Lombok’s tourism icons, such as Mount Rinjani and the underwater charm of the Gili islands, located to the north-west of Lombok.

AirAsia’s new Lombok hub is part of ongoing efforts to support the Indonesian government’s initiative to develop Lombok as one of 10 New Balis

The Airbus A320 aircraft with registration code PK-AXU will operate flights from Lombok’s Zainuddin Abdul Madjid International Airport to Perth, beginning June 9, 2019, as well as connect domestic destinations such as Jakarta, Yogyakarta and Bali in the near future.

AirAsia will also launch a number of sustainability initiatives following relief efforts by its philanthropic arm, AirAsia Foundation, which has worked with Yayasan Arkom Indonesia to build temporary shelters and residential areas on the island following a series of earthquakes in 2018.

Lombok is AirAsia’s fifth hub in Indonesia after Jakarta, Surabaya, Medan and Bali. Since commencing flights from Kuala Lumpur, Malaysia to Lombok in 2012, AirAsia has carried more than one million international visitors to the island.

Malaysian inbound players upbeat on growing Middle Eastern market

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As the Malaysian tourism ministry and Tourism Malaysia make a stronger push in the Middle East, travel trade players who attended the recently concluded Arabian Travel Market (ATM) in Dubai are upbeat about new business from the region’s markets in the coming summer.

Oscar Holidays executive director, Johnson Francis, said: “I met agents from Bahrain, Saudi Arabia and Jordan who showed interest in the destination. I believe business from the Middle East for this summer season will be better than (what we saw in) 2018.”

He also received enquiries and keen interest from agents in Georgia and Armenia, new markets for Malaysia.

Steve Woon, senior vice president – sales marketing of Lexis Hotel Group, also noted more enquiries from Middle East agents this year, as well as interest from agents from African markets such as Kenya and Algeria.

Moreover, Woon was also upbeat from the strong turnout of outbound agents at a pre-ATM roadshow organised by Tourism Malaysia to Kuwait, Oman and Sharjah. This, he said, indicate “keen interest for the destination”.

Boding well for tourism players targeting Middle Eastern travellers is the availability of new low-cost flights connecting the region to Malaysia.

Minister for tourism, arts and culture, Mohamaddin Ketapi, witnessed the signing of the Joint Tactical Campaign between Tourism Malaysia, Malaysia Airports and Air Arabia, which will commence daily flights from Sharjah to Kuala Lumpur from July 1.

The minister stated: “We believe this joint promotion will help enhance more tourism traffic from Sharjah, as well as from Iraq, Egypt and other GCC markets.”

Raja Azmi Raja Nazuddin, group CEO of Malaysia Airports, added: “The service will provide travellers flying from or via the UAE to Kuala Lumpur with more options and seats availability. I am confident the launch of this new service will also enhance the image and reputation of Air Arabia as a transportation conduit among air travellers in the region.”

Middle Eastern markets continue to be valued by Malaysian destinations such as the Selangor state. Mohamaddin shared that Tourism Selangor’s promotion of golfing and medical tourism, for example, banked on high yield tourists from the Middle East.

With the soon to launch new services by AirArabia, Tourism Selangor spokesperson Nazri Tashriq shared that the state government tourism arm is working closely with Tourism Malaysia and AirArabia to host a joint fam trip for Middle East travel agents in July to showcase Selangor’s hotels, wellness centres and golf courses.

Mohamaddin, who led the Malaysian delegation to ATM, also launched the Arabic version of Tourism Selangor’s Facebook page, which will be used by the state NTO for its promotional campaigns targeted at the Middle East.

The minister also launched the Tourist Handbook 2019, the only tourism guide about Malaysia in Arabic language, as well as DalelMalaysia.com, the first tourist digital platform about Malaysia in Arabic language.

The Malaysian delegation to the recently concluded ATM included 87 participants from 61 organisations, both from the government and private sectors with a mission to promote Malaysia and the Visit Malaysia 2020 campaign.

Last year, Malaysia recorded RM3.1 billion (US$747.4 million) in tourist receipts from West Asia, a growth of 32.9 per cent as compared to the previous year.

Asia cruise market sails to record 2018 numbers but faces slowdown for China

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Marina Bay Cruise Centre

While cruise passengers in Asia hit a new high in 2018, China – which makes up the lion’s share – is showing signs of a slowdown while Asian markets the likes of Singapore and India see double-digit growth.

In 2018, 4.2 million people took an ocean cruise, up 4.6% year-on-year, according to data released today by Cruise Lines International Association (CLIA).

Marina Bay Cruise Centre, Singapore

Asia continues to be the cruise industry’s third largest market after North America and Europe, CLIA figures show, maintaining a 14.8% share of the total global ocean passenger volume (28.5 million) for 2018.

Most of the source markets in Asia saw year-on-year gains in 2018 except mainland China and Malaysia.

In particular, passenger volume from Singapore, India, Indonesia, the Philippines, South Korea, Thailand and Vietnam saw double-digit growth.

Mainland China retained its dominance as a source market, accounting for 55.8% of all Asian passengers, although the Chinese market has been going through a period of adjustment and saw a marginal 1.6% decline in passengers.

The more measured increase in Asia’s passenger volume did not come as a surprise as cruise ship capacity dipped in 2018 after years of rapid expansion in this region. Asia’s slowdown in ship capacity is due to the strong demand for cruise ships worldwide, and reduced short cruise itinerary options, CLIA says.

“In the next few years, cruising in Asia is expected to continue growing in popularity with the arrival of new ships in 2019/2020 including from Costa Cruises, Genting Cruise Lines, Royal Caribbean International and MSC Cruises,” said CLIA managing director for Australasia & Asia Joel Katz.

“We also see several Asian destinations building new infrastructure to support cruise development,” he said. “Consumer interest in cruise has also been rising as Asian travellers discover the ease, relaxation and value of a cruise vacation.”

Jakarta takes steps towards becoming a leisure destination

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New events, expanded attractions and a stronger promotional push could give leisure tourists more reasons to visit Jakarta, hitherto seen more as a business travel destination.

Jakarta, which is ranked as among the top halal tourist destinations by the 2019 Indonesia Muslim Travel Index (IMTI), is gearing up to develop halal tourism.

The Indonesian capital city is developing leisure tourism

In addition, the World Moslem Fashion Expo has been confirmed to take place in Jakarta next year, the result of an MoU signed between Salman Diandra Anwar, chairman of Jakarta Tourism Forum (JTF), and Arif Hidayat, president director of Exponent Media Visi, during the 7th Jakarta Marketing Week last month.

“This expo aims to show that Indonesia is the barometer of Muslim fashion in the world,” Salman said.

Salman said this was possible because, among other reasons, Indonesia was home to internationally recognised Islamic fashion designers, such as Dian Pelangi, who showcased her work at the 2019 New York Fashion Week.

He added that he was tying a partnership with the central government, Jakarta administration and private sector players to prepare for the expo, including in areas of promotion and marketing.

Meanwhile, existing leisure attractions in the city are also undergoing expansion.

Teuku Sahir Syahali, vice president director of Taman Impian Jaya Ancol, said he was on a mission to bring attention to attractions in Jakarta such as Ancol Dreamland theme park, comprising Fantasi Land (Dufan) and Sea World.

He said that a New Sea World is in the works, an expansion of the current Sea World said to make the aquarium the largest of its kind in Asia.

“New Sea World is expected to kick off in 2022. It will be bigger than Dufan,” Teuku said during the discussion. “Through the New Sea World, I want to showcase the biodiversity of the Indonesian ocean in Jakarta.”

Teuku added that Taman Impian Jaya Ancol will also introduce nine new attractions in Dufan to lure more local and foreign visitors. Seven of them would be launched in June, such as Baling-Baling (propeller), Paralayang,(paragliding) and Karavel (caravelle). The remaining two – Haunted Coaster and New Fantastique – are scheduled for launch at the end of this year.

All nine attractions will be located in a new three-hectare amusement area named Dunia Kartun (Cartoon World).

“Dunia Kartun is (part of) our effort to give visitors a new experience in Dufan. To be able to compete, we keep working on (innovating) through products with unique characteristics,” he said.

Meanwhile, JTF was also planning to introduce an integrated payment card to enter Jakarta’s tourist destinations, such as Ancol Dreamland recreational park, Taman Mini Indonesia Indah and various museums across the capital, including the National Monument (Monas) Museum.

Salman said the card could be also integrated with the MRT, light rail transit and Transjakarta bus systems. At press time, he was getting into collaboration talks with the relevant companies.

Also keen to develop Jakarta’s tourism, Jakarta Tourism Agency Edy Junaidy said the organisation had invested in social media advertising as well as Tourist Information Centers overseas.

“We also invited influencers from overseas to help us promote tourist attractions in Jakarta. In Tokyo and Seoul, we did promotions in train stations to attract Japanese and South Korean tourists to visit Jakarta,” he said.

Tourism Australia chief quits to head up adventure tourism company

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O’Sullivan

Tourism Australia has announced that its managing director, John O’Sullivan, is leaving the organisation to take up a new role as CEO and executive director of the ASX-listed company, Experience Co.

He will leave the organisation in June, handing the baton over to Tourism Australia’s executive general manager international, Phillipa Harrison, who will act as interim managing director until a permanent replacement is found. A search to find O’Sullivan’s successor is underway.

O’Sullivan

O’Sullivan, who joined Tourism Australia in March 2014, said the time was right to step down after five years in a leadership role of promoting Australia to the world.

“It’s with mixed emotions that I now move on, but I feel I’m leaving the organisation in a really good position. Australian tourism is performing well, with international arrivals and spending both at record levels. We’ve reshaped our marketing narrative. Our Tourism 2020 journey is nearly complete, with the A$115 billion (US$80 billion) target set back in 2009 already achieved, and I firmly believe Tourism Australia is driving the right strategy to take the industry to new levels,” he said.

Tourism Australia chairman, Bob East commented: “Tourism Australia and the Australian tourism industry have gone from strength to strength under John’s stewardship. From the beginning, John has set a clear direction for Tourism Australia – value over volume – and has systematically set about executing that strategy.

“Targeting high yielding travellers who stay longer, do more and spend more when they come Down Under has become a mantra for the tourism industry, helping deliver record spending and tangible results for thousands of Australian tourism businesses,” he added.

Tourism Australia has also confirmed that it will be promoting Susan Coghill into the role of chief marketing officer, replacing Lisa Ronson who left the organisation in March.

Coghill is currently general manager creative, content and campaigns, where she has helped develop Tourism Australia’s recent Dundee, Undiscover Australia and Australia Inc campaigns, as well as oversee the appointment of new global creative agency, M&C Saatchi.

Sabre partners Visa to roll out B2B virtual payment

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Visa commercial card transactions now possible through Sabre Virtual Payments

Sabre and Visa have partnered to allow travel buyers and suppliers to pay and get paid with virtual Visa commercial cards, through the Sabre Virtual Payments solution.

Through this partnership, Sabre and Visa’s mutual customers can access Visa’s virtual B2B payment solutions, enabling faster, more secure payment options as well as more control and visibility into individual B2B travel-industry payments.

Visa commercial card transactions now possible through Sabre Virtual Payments

“Bringing together Visa’s leadership position in digital B2B payments with Sabre’s virtual payment technology and global network of customers represents an opportunity to increase the adoption of B2B virtual payments in the travel industry,” said Wade Jones, president of Sabre Travel Network. “Sabre’s investment in virtual payments and its integration into existing agency processes makes it quick and easy for our customers to adopt and use.”

“Supporting the expansion of electronic B2B payments in the travel industry is one of our core focus areas,” said Kevin Phalen, global head, Visa Business Solutions, Visa. “(Along with Sabre) we will help further streamline cash flow and overall finance management practices for suppliers and buyers, helping remove barriers to transparency in business payments created by paper-based processes.”

Sabre Virtual Payments offers multi-bank, multi-card, credit and prepaid accounts.

SIA in partnership to promote the Maldives

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Kayak in the Maldives

Singapore Airlines (SIA) and the Maldives Marketing and Public Relations Corporation (MMPRC) have entered into an MoU to jointly promote tourism and boost visitor arrivals to the Maldives.

Under the one-year agreement which takes effect from May 5, 2019, each organisation will invest US$180,000 in cash and US$40,000 in kind to fund activities such as roadshows, joint marketing campaigns and familiarisation trips for media and travel industry representatives.

Joint promotions aimed at Australia, China, Japan, Singapore, South Korea and the US  

The activities are aimed at visitors from Australia, China, Japan, Singapore, South Korea and the US.

Tourist arrivals into the Maldives increased by 6.8 per cent year-on-year to 1.5 million for calendar year 2018. Since 2017, more than 30 per cent of annual tourist arrivals into the Maldives have come from the aforementioned countries.

SIA, together with subsidiary SilkAir, currently operates a total of 16 weekly services to Malé.

Brunei won’t enforce death penalty for gay sex

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Brunei will not enforce the death penalty in an incoming legislation prohibiting gay sex, Channel News Asia reported.

The country had sparked an outcry with its interpretation of Islamic laws on April 3, punishing sodomy, adultery and rape with death, including by stoning.

In response, Brunei’s Sultan Hassanal Bolkiah said Brunei has for over two decades practised a de facto moratorium on the execution of death penalty for cases under the common law, which will also be applied to cases under Syariah Penal Code Order.

Some crimes already command the death penalty in Brunei, including premeditated murder and drug trafficking, but no executions have been carried out since 1957.

Voyager of the Seas makes maiden call at Bintan

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The Indonesian port and government delegation with the Royal Caribbean team onboard Voyager of the Seas in Bintan

Royal Caribbean International’s Voyager of the Seas on May 2 made her maiden call at Bintan Island, carrying around 3,800 guests on a three-night cruise from Singapore which also called at Kuala Lumpur (Port Klang).

The Indonesian port and government delegation with the Royal Caribbean team onboard Voyager of the Seas in Bintan

To celebrate the ship’s maiden call, a traditional plaque and key ceremony was held onboard, whereby Voyager of the Seas’ captain Wu Huimin exchanged plaques with Nurdin Basirun, governor of Riau Island and Frans Gunara, vice president director of Bintan Resort Cakrawala. Angie Stephen, managing director, Asia-Pacific of Royal Caribbean Cruises was also present at the ceremony.

Voyager of the Seas will call at Bintan Island on three more dates, i.e. May 5, 12 and 19.

The 15-deck ship will continue her South-east Asia season out from Singapore until late June, which includes itineraries such as the three-night cruise to Penang, four-night cruise to Penang and Phuket, and a five-night Spice of Southeast Asia cruise to Penang, Langkawi and Phuket.