TTG Asia
Asia/Singapore Monday, 2nd February 2026
Page 1247

Most adventure tour operators still rely on travel agents for sales: ATTA

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Bannikin Asia and 40urs have partnered on an adventure travel campaign

While one may expect that technology has made it easier for people to book their own travel, 87 per cent of tour operators working in the adventure travel industry currently work with travel agents, according to new research report published by the Adventure Travel Trade Association (ATTA).

Tour operators reported being primarily motivated to work with travel agents because they offer a new sales channel. Trevor Saxty, president of Explore, said the company began using travel agents more than 30 years ago to expand the company’s distribution efforts in order to reach the widest possible range of travellers.

Adventure tour operators, new and old, are motivated to work with travel agents 

“Our primary interest in working with agents is to partner with them to grow their business and ours by connecting new travellers with the experiences we offer and then keep them coming back year after year,” he said.

Findings from ATTA’s Travel Leaders Companion Survey Digest support the importance these relationships have in promoting financial growth. Though less than 30 per cent of sales come through agents, 63 per cent of tour operators have experienced growth through the agent channel.

Perhaps it’s to be expected that well-established tour operators – those in business before online booking even existed – continue to tap into the expertise of travel agents. However, it’s not only seasoned tour operators utilising travel agency services. “We partnered with STA Travel from the very beginning two years ago,” said Bruce Haxton, managing director of The Tuk Tuk Club, an operator based in Northern Thailand.

“The simple reason is that it allows us to gain a reach for our adventures that would be incredibly difficult – and expensive – to do so under our own steam. A good travel agent, and a global one like STA, can get us in front of so many more eyes than we could directly.”

With access to this new channel comes credibility as well – another reason tour operators reported working with travel agents.

Haxton noted the recognition of a travel agent like STA can boost customer confidence when booking with a new tour operator. Travel agents also add a personal touch both during the buying experience and during their travels. “We pride ourselves in personalised trips,” said Ryan Connolly of Hidden Iceland.

While tour operators are interested in booking through travel agents, there is still a continued need for mutual education and understanding to address the complexity of these transactions.

Commenting on the complexities, Connolly said: “Once we have one successful trip with a travel agent, the relationship has been created. When we receive feedback from their customers that they had a wonderful time, we now have an advocate for our company, which can use their network to emulate future trips… And the more trips we run with them, the clearer an image they have on how we work and it can streamline the whole process.”

Shangri-La presents first standalone restaurant at Jewel Changi

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Rendering of Shang Social at Jewel

The Shangri-La Group will launch its first standalone F&B outlet outside of a hotel setting with Shang Social opening at Jewel Changi Airport this April.

“With Shang Social, we are taking our first steps to bring our collective culinary heritage to a wider community outside of the hotel setting,” said Lim Beng Chee, Shangri-La Group CEO.

Rendering of Shang Social at Jewel

The Shang Social menu is curated with inputs from three of Shangri-La’s master chefs, each an expert in Cantonese, Huaiyang or Sichuan cuisine.

Michelin-star Cantonese chef Mok Kit Keung, also the executive Chinese chef at Shangri-La Hotel, Singapore, will have two of his signature dishes – bamboo noodles with dark soya sauce and lard and deep-fried free-range chicken stuffed with fried glutinous rice – featured in the Cantonese selection.

Chef Joe Hou, a protégé of Huaiyang master Zhou Xiaoyan and recognised as China’s Huaiyang cuisine global ambassador, will bring his personal Huaiyang favourites to the table. Hou is also the area Chinese executive chef of Jiangnan Wok at Shangri-La Hotel, Nanjing.

Chef Rick Du, executive Chinese chef at Summer Palace, Shangri-La Hotel, Shenyang, completes the Shang Social menu with Sichuan specialties.

At the 220-seater restaurant, diners may choose between the 88-seater plush full-service dining space or special dining experiences including at the chef’s table or The Courtyard in the surrounds of Jewel’s Forest Valley.

The Shang Social MRKT will showcase seasonal culinary delights from around the region at its pop-up feature kitchen as well as its own retail space selling delicacies such as Shang Social sauces.

At the heart of Shang Social is the 18-seater Shang Social Bar, which offers cocktails and “Chinese tapas” pairings.

Oakwood accommodation management platform gets match score, more personalisation

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Match Score brings up properties that best meet individual needs, Oakwood says

Oakwood is launching the next generation of its accommodations management solution, with updates and enhancements including a new Match Score and interface.

The enterprise-level competitive bid platform now offers users a proprietary Match Score to help find accommodations and provide better matches.

Match Score brings up properties that best meet individual needs, Oakwood says

Epic users now have a side-by-side view of properties, individually given a score based on criteria they choose and prioritise. Customers can more easily compare options based on amenities, property features and location. A dashboard displays market-specific pricing data, adjusted for global currency exchange rates.

The platform presents furnished and serviced apartments based on guests’ needs and how those align with properties’ characteristics, including location and price, regardless of who owns or operates them, according to Oakwood.

Moreover, the enhanced epic platform features a new user interface and personalised dashboard for relocation and travel managers, on-demand reporting, multi-currency, consolidated invoicing and 24/7 client and guest service with closed-loop issue resolution and tracking.

Shree Khare, vice president, information technology, Oakwood, commented: “These new, client-driven improvements deliver even more value with a comprehensive set of tools that can be tailored to the needs of the organization and its employees.”

Named Epic, the Oakwood software sources housing options from a database of more than 3,100 providers offering 21,000 housing options.

Once a guest books on the epic platform – regardless of whether they book into a property that is owned or managed by Oakwood or one that is part of the accommodations network – they will be given access to a fully automated experience to manage their stay via the Oakwood mobile app.

First launched in 2009, Spic processes nearly 400,000 transactions every year.

Fusion names new VP for operations

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After more than three decades in the hospitality industry, including 20 years managing hotels in Thailand, Samir Wildemann has now joined the Fusion hospitality group in Vietnam as vice president of operations.

Wildemann was most recently general manager and senior vice president for South-east Asia at Siam Kempinski Hotel from 2015 to 2018. Prior to that, he held the position of corporate executive officer at Okura Hotels & Resorts and with with Carlson Rezidor Bangkok earlier.

The German native spent the first 17 years of his career with Le Méridien, entering the industry in Le Méridien Paris’s front office. He assumed his first senior hotel management role with Le Méridien in Singapore more than 24 years ago.

Hospitality veteran joins Edsa Shangri-La, Manila as resident manager

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Edsa Shangri-La, Manila has named Chi Angeles-Ofiana its resident manager.

Ofiana brings 26 years of solid experience in hotel operations, having began her career at the Makati Shangri-La, Manila in 1993, followed by stints at Traders Hotel Dubai and Shangri-La Hotel, Dubai.

Blossoming Indonesian demand for sakura tours beyond Japan

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Seokchon lake park and Lotte World Tower in spring

Indonesian outbound agents are seeing a budding interest in sakura tours outside Japan, a trend driven by cost as well as the growing number of destinations offering such products.

Putu Ayu Aristyadewi, group vice president marketing & communications at Smailing Tour, noted: “We have seen demand for sakura tours in South Korea rising over the last two years, but the upsurge in bookings has been happening since last year. We had three sakura packages to South Korea last season, and all were fully booked.”

Ssoul’s Seokchon Lake Park and Lotte World Tower in spring

She added most of her clients had earlier experienced sakura tours in Japan and now want to enjoy cherry blossoms in bloom in other countries.

“South Korea is always a good alternative for for them after Japan, thanks to K-pop and Korea Tourism Organization’s (savvy) branding of the country in Indonesia,” Putu said.

In 2018, TX Travel recorded a 30 per cent spike in demand for sakura tours beyond Japan, compared with the seven per cent increase seen in 2017.

Anton Thedy, CEO at TX Travel said: “(We have seen) this high growth rate since we started selling China’s cherry blossom last year. To maximise this new market (interest) we created a new sakura package to Kunming.”

He added: “China is similar to Japan (in sakura offerings). Kunming is rising in popularity, as sakura in the City of Flowers is the most attractive and spectacular (in the country). But still, the demand to South Korea is higher than to China.”

Anton added: “The needs and style of travel of Indonesians today are changing. In the past people wanted to enjoy the atmosphere and (experience) the rituals or traditions in Japan during the cherry blossom season. Nowadays, people just want to take photos or selfies with cherry blossoms. The sakura moment is not that important anymore, as long as they can post (pictures) on Instagram and Facebook; they do not mind to see sakura in other areas, at a cheaper price.”

Meanwhile, Tommy Kurniawan, managing director at Happy Tour, attributes the new trend to the higher price of tour packages to Japan as well as the difficulty in getting tickets and hotel bookings during the popular sakura season. If sakura packages in Japan are worth 20 million rupiah (US$1,400), Happy Tour sells South Korea tour packages at half the price.

Tommy said: “This makes travellers think twice about vacationing to Japan during sakura season. In the end, many travellers are diverting their vacations to South Korea.”

Travel executives agreed that while travellers look for new destinations, sakura is still their main reason to travel. “Even though we combine with other attractions, they still want to spend time enjoying sakura. (Some) have even asked us to create tours to places where they can see cherry blossoms,” Anton said.

Seeing the demand, even Vietnam and Thailand have started to promote cherry blossom tours, according to the Indonesian outbound players.

Beyond pilgrimage, Israel beckons Filipinos with LGBTQ, history and novel creations

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Hassan: more Filipinos visiting Israel on special interest tours beyond religious travel

Targeting a 33 per cent growth in inbound from the Philippines to 40,000 pax this year, Israel entices with novel attractions including LGBTQ, history and special interest tours.

Hassan Madah, Israel tourism ministry’s director for India and the Philippines, said that while pilgrimage and religious travel is the largest tourism segment from the only Christian country in Asia, “we have seen a rise in other segments including adventure, LGBTQ and leisure travel and we will see this trend continue to grow in 2019”.

Hassan: more Filipinos visiting Israel on special interest tours beyond religious travel

Indeed, becoming better known are Tel Aviv’s Gay Pride that takes place every second week of June and special interest tours commemorating Israel’s 70th anniversary last year; greater focus on the holocaust including the Yad Vashem museum; and references to the country’s technology, water, agriculture and related sectors, noted Emma Joy Ricamonte, Rajah Travel tours consultant.

The standard pilgrimage and religious tours, which attract high repeat volume, have evolved to include rituals such as wedding, renewal of wedding vows and confirmation, added Ricamonte.

Since Israel’s tourism ministry opened an office in Manila in 2016, arrivals have grown 38 per cent on average from 2016 through 2018 to reach 30,000 last year, compared with a five per cent drop from 2013 through 2015, Madah told TTG Asia.

The Manila office conducts trade events such as roadshows, workshops and seminars in key cities of Manila, Cebu and Davao, and has began participating in the Philippine Travel Agencies Association’s consumer travel show.

Madah added the office will continue to host fam trips for travel agents, media, influencers and celebrities.

He also confirmed that Israel has given Philippine Airlines (PAL) the go-ahead to fly direct from Manila to Tel Aviv. “They are now working on procedures and other formalities before announcing the new route,” he revealed.

Pirkko & Troy Tours general manager Butch Alcantara said that although Israel “is not yet the millennials’ cup of tea”, the market is growing and becoming more competitive as more travel agencies sell the destination and more airlines connect to Israel.

Alcantara added that Israel has become more accessible with several airlines flying from Manila including Emirates, Cathay Pacific, Turkish Airlines, Korean Air, and soon, PAL.

He noted that airlines including El Al fly from Bangkok to Tel Aviv, while others like Kuwait Air, Etihad, and recently Oman Air, fly from Manila to Egypt or Jordan, which could be combined with Israel.

Slowing tourism growth, rise of Indian market on Phuket’s horizons: C9

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Phuket now sees more year-round demand

C9 Hotelworks is forecasting a slowdown in the double-digit growth rates Phuket has witnessed in recent years, and India’s rising importance against China as a “mass travel machine”.

While airport arrivals grew 8% year-on-year, the gains posted were at their lowest level since 2015, according to consulting group C9 Hotelworks’ newly released Phuket Hotel Market Update.

India predicted to rise against China as Phuket’s mass feeder

The first half of 2018 saw arrivals soar by 17% versus the same period in 2017, but the second half of the year was marred by the Chinese boat accident, which decelerated momentum. By the end of the year, annualised hotel demand had declined by 4%.

Commenting on the rise and fall, C9’s managing director Bill Barnett commented: “The period of August through October eradicated the early gains in the year. At that juncture, despite negative industry sentiment of a continued drop, a soft landing ensued in the final two months of the year driven mostly on rates, and by year-end the new normal kicked in.”

Moving into 2019, Jesper Palmqvist of hospitality intelligence group STR noted: “When looking at the long-term historic trend, the pipeline of new supply but conversely also the increased competition in the region for Chinese demand, it is plausible that this recent pressure on Phuket performance will continue into the second half of the year, with an increased spread in performance among the hotels – basically a tightening of the market compared to the past couple of years.”

Further reflecting on the prevailing trade winds at the end of 2018, he said: “This trend continued throughout peak season into 2019 where January was similar to that of 2015, with overall demand shifting by -6% compared to the same month last year. Indications in daily data for the important month of February echoes the sentiment hitting numbers close to 2017, leading to peak season ending with a noticeable step back. In addition, it is likely that March may also see a year-over-year decline from last year, but as we approach low season again we do not expect negative growth to continue to the same extent.”

Among key trends expected to shape the island’s tourism road ahead, Barnett expects intensified competition for Chinese travellers from other destinations in the region.

And as hotels fight for market share, there will be increased rate volatility.

“Phuket over the past few years has successfully managed to cash in when the going was good, and drive higher rates during periods of high demand. With a China slowdown, appreciation of the Thai baht and growing competition, rates are likely to be under attack in the foreseeable future,” Barnett explained.

With surging land prices in Bangkok and other key Asian CBD areas, developers are adjusting their return outlook and continue to either transact properties in Phuket or undertake greenfield developments. A second factor is property development groups looking to mitigate risk in a challenged real estate sector and look at recurring cash flow investment models.

Closing out the outlook on Phuket, another of key takeaway from C9 Hotelworks report is that India is seeing a rapid escalation of market prominence. In 2018 Indian inbound travellers recorded a 56% year-on-year increase as direct flights to the island were opened from Mumbai, New Delhi and Bengaluru. With more airlift coming in 2019, eyes are now turned to the subcontinent as a supplement for the mainland China mass travel machine.

Hyatt confirms dual openings in Vietnam

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Rendering of public area at Park Hyatt Phu Quoc

Hyatt has announced the opening of two new hotels in Vietnam in 2022 – the Park Hyatt Phu Quoc and the country’s first Hyatt Place hotel in Ho Chi Minh City.

Hyatt Place Saigon Phu Nhuan, which marks the debut of Hyatt’s select service brand in the country, will feature 200 guestrooms, a cafe, grab-and-go food market, bar, lobby lounge, outdoor pool, fitness centre as well as two meeting rooms totalling more than 255m2.

Rendering of public area at Park Hyatt Phu Quoc

The hotel will be located within two kilometres from the Tan Son Nhat International Airport and less than five kilometres from the city’s CBD.

In the same year, the country will welcome the Park Hyatt Phu Quoc, comprising 110 hotel keys and 65 residence units. All guestrooms, suites and villas will have sea views.

Resort facilities will include two dining outlets, a bar, a pool side barbecue, two swimming pools, a lakeside spa, a gym house with a lap pool, a Camp Hyatt kids’ village, more 400m2 of event space and an organic farm.

Located on the south-western tip of Phu Quoc island, Park Hyatt Phu Quoc will stretch across about 65ha of land bordered by a 1.5km-long white sand beach on one side and hills on the other.

The development will be a 30-minute drive from Phu Quoc International Airport, with direct access via the main north-south highway, and 40 minutes from Duong Dong, the island’s main town.

Expedia adds tools to help bring hotels in secondary Thai cities online

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Pimpawee: missed opportunities for hotels in Thailand's secondary cities

Expedia Group has launched two new features on its partner-facing portal to ease the digital transition for new hotel partners in Thailand who may be unfamiliar with online distribution.

As part of Expedia Group’s commitment following the recent signing of an MoU with Tourism Authority of Thailand (TAT) and the Thai government’s push for the country’s digital transformation through its “Thailand 4.0” initiative, the company will also be conducting a series of educational workshops to accelerate digital skills transfer to the hospitality industry in secondary cities.

Pimpawee: missed opportunities for hotels in Thailand’s secondary cities

According to a recent study, more than half of travellers use OTAs in their trip planning and OTAs convert the most travellers when compared with other booking sources.

Pimpawee Nopakitgumjorn, director of market management at Expedia Group, added that business opportunities are missed because the majority of accommodation in Thailand’s secondary cities are still offline.

“Hoteliers who are still operating offline will ultimately lose the opportunity to capitalise on Thailand’s growing inbound tourism”, said Pim.

To bridge the digital skill set gap and ease hotel owners’ concerns over the complexity of using digital tools, Expedia Group is introducing two new features on Partner Central, the company’s partner-facing portal.

Co-Browse is a trouble-shooting tool designed to solve hotel partners’ pain points when they have navigation problems on Expedia Group’s Partner Central platform. It provides hotel partner the capability to share their Partner Central webpage via a connection with Expedia Group consultant in real-time. Once a connection is established, the consultant can view, point to, and highlight areas of the screen to better assist hotel partners in navigating and performing operational tasks on Partner Central.

The other feature is the Adaptive Landing Page, designed to provide customised content and recommendations on the Partner Central homepage based on hotels’ current needs and familiarity with the different tools within Partner Central.

Expedia says the Adaptive Landing Page provides a simplified and more personalised experience for newly onboarded hotel partners to help them understand “the most essential tools and time-sensitive tasks” on Partner Central quickly, enabling them to optimise content, maximise visibility and accelerate booking potential on Expedia Group’s marketplace.

In addition to these online enhancements, Expedia Group will also be collaborating with TAT to organise a series of educational workshops to provide consultancy and digital expertise to hoteliers in secondary cities. These workshops will be conducted by experts from Expedia Group Lodging Partner Services.